Novotel Praha Wenceslas Square
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsNovotel Praha Wenceslas Square receives strong positive feedback from guests, highlighting several key aspects that enhance the overall experience.
Primarily, the hotel's central and strategic location stands out. It's conveniently close to essential transport links like the metro, trams and the main train station with many of Prague's notable attractions, including Wenceslas Square, Old Town and Charles Bridge within walking distance. Despite its centrality, the area remains quiet, providing a peaceful retreat. The presence of nearby restaurants and shops further adds to the convenience.
Guests have also been very satisfied with the breakfast at Novotel Praha Wenceslas Square. The buffet is praised for its extensive variety, including freshly made items like omelets and eggs, catering to both sweet and savory preferences. It's noted to be delicious and abundant with kid-friendly options available. While the breakfast area can be busy, the overall experience remains positive.
The dining options beyond breakfast receive favorable remarks as well. The bar, in particular, is appreciated for its good drinks and pleasant service, available throughout the day. The restaurant staff are friendly and accommodating, although improvements could be made in terms of menu variety and consistency in cooking.
Rooms at the hotel are generally clean and comfortable. Guests appreciate the amenities like separate bath and toilet facilities, Rituals cosmetics and a large TV. However, the rooms are described as somewhat outdated and small for families. Issues like poor ventilation and the need for renovations have been noted, but the rooms offer a quiet and practical stay, especially for solo travelers and couples.
Cleanliness is a strong point with rooms and public areas like the swimming hall and spa frequently meeting guest expectations. However, some areas, including common spaces and hallways, could use more attention.
The staff are often highlighted for their friendliness and professionalism. Reception staff, in particular, receive numerous compliments, although some inconsistencies in service quality and language proficiency have been pointed out.
WiFi at the hotel performs well overall with most guests finding the connection stable and reliable. Occasional issues with weak signals in certain areas do exist but do not significantly detract from the positive experience.
The gym and pool facilities receive a mixed response. While many appreciate the well-equipped gym and the availability of a fitness center and pool, others note that the gym could be better equipped and cleaner. The pool is popular for its size and cleanliness, but temperature issues and occasional overcrowding have been mentioned.
Parking is available, but the tight spaces and high fees are a point of concern for some guests. Nonetheless, the convenience of having an onsite parking facility is appreciated.
For families, the hotel offers a comfortable and family-friendly environment. Special family rooms and amenities like a playroom and game room are well-received. The swimming pool is a favorite among children and family breakfasts are a good value with children's meals often free. However, family rooms can feel cramped and the breakfast area can become hectic due to the number of families.
In summary, Novotel Praha Wenceslas Square provides a centrally located and convenient base for exploring Prague. With its commendable breakfast, friendly staff and clean accommodations, it offers a pleasant stay despite some areas needing improvement. The hotel is particularly suitable for couples, solo travelers and families looking for a balance between comfort and practicality.
Categories
Primarily, the hotel's central and strategic location stands out. It's conveniently close to essential transport links like the metro, trams and the main train station with many of Prague's notable attractions, including Wenceslas Square, Old Town and Charles Bridge within walking distance. Despite its centrality, the area remains quiet, providing a peaceful retreat. The presence of nearby restaurants and shops further adds to the convenience.
Guests have also been very satisfied with the breakfast at Novotel Praha Wenceslas Square. The buffet is praised for its extensive variety, including freshly made items like omelets and eggs, catering to both sweet and savory preferences. It's noted to be delicious and abundant with kid-friendly options available. While the breakfast area can be busy, the overall experience remains positive.
The dining options beyond breakfast receive favorable remarks as well. The bar, in particular, is appreciated for its good drinks and pleasant service, available throughout the day. The restaurant staff are friendly and accommodating, although improvements could be made in terms of menu variety and consistency in cooking.
Rooms at the hotel are generally clean and comfortable. Guests appreciate the amenities like separate bath and toilet facilities, Rituals cosmetics and a large TV. However, the rooms are described as somewhat outdated and small for families. Issues like poor ventilation and the need for renovations have been noted, but the rooms offer a quiet and practical stay, especially for solo travelers and couples.
Cleanliness is a strong point with rooms and public areas like the swimming hall and spa frequently meeting guest expectations. However, some areas, including common spaces and hallways, could use more attention.
The staff are often highlighted for their friendliness and professionalism. Reception staff, in particular, receive numerous compliments, although some inconsistencies in service quality and language proficiency have been pointed out.
WiFi at the hotel performs well overall with most guests finding the connection stable and reliable. Occasional issues with weak signals in certain areas do exist but do not significantly detract from the positive experience.
The gym and pool facilities receive a mixed response. While many appreciate the well-equipped gym and the availability of a fitness center and pool, others note that the gym could be better equipped and cleaner. The pool is popular for its size and cleanliness, but temperature issues and occasional overcrowding have been mentioned.
Parking is available, but the tight spaces and high fees are a point of concern for some guests. Nonetheless, the convenience of having an onsite parking facility is appreciated.
For families, the hotel offers a comfortable and family-friendly environment. Special family rooms and amenities like a playroom and game room are well-received. The swimming pool is a favorite among children and family breakfasts are a good value with children's meals often free. However, family rooms can feel cramped and the breakfast area can become hectic due to the number of families.
In summary, Novotel Praha Wenceslas Square provides a centrally located and convenient base for exploring Prague. With its commendable breakfast, friendly staff and clean accommodations, it offers a pleasant stay despite some areas needing improvement. The hotel is particularly suitable for couples, solo travelers and families looking for a balance between comfort and practicality.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Novotel Praha Wenceslas Square boasts an enviable location that caters well to travelers exploring Prague. Guests frequently commend its convenience, emphasizing its proximity to essential transport links like the metro, trams and the main train station. Many of the city's notable attractions, including Wenceslas Square, Old Town and Charles Bridge, are within walking distance, making it an ideal base for sightseeing.
The hotel's central position allows guests to reach various landmarks on foot, often described as being just 15-20 minutes away from prominent sites. Despite not being directly in Wenceslas Square, its location still receives high praise for allowing quick access to many tourist spots and local amenities.
Furthermore, the area surrounding the hotel is noted for its quietness, providing a peaceful retreat close to the bustling city center. Guests also appreciate the abundance of nearby restaurants and shops, enhancing the overall convenience.
In addition to the advantageous location, guests appreciate the hotel's excellent connectivity via public transport, which simplifies travel within Prague. Many reviews highlight the efficient access to the metro and tram lines, crucial for navigating the city efficiently.
Overall, Novotel Praha Wenceslas Square garners positive feedback primarily for its strategic, central and easily accessible location that enhances the Prague experience.
At Novotel Praha Wenceslas Square, the breakfast experience garners high praise from guests with numerous reviews highlighting its excellence and variety. The buffet is described as extensive and constantly replenished, offering a wide range of options that cater to different tastes. Freshly made items, including omelets and eggs, are particularly appreciated, adding a touch of customization to the meal. Many guests find the breakfast delicious and abundant, noting the availability of both sweet and savory dishes.
The selection is deemed sufficient for all needs, featuring fresh vegetables, fruits, sausages, cheeses and an array of beverages. Parents will be pleased to know that the breakfast includes kid-friendly options and children's breakfasts are often free of charge, offering great value for families.
While the quality, variety and freshness of the food receive positive remarks, some guests mention the breakfast area can be busy and occasionally lacks enough seating. Additionally, a few reviews suggest that the breakfast can become monotonous over longer stays.
Overall, Novotel Praha Wenceslas Square appears to consistently deliver a satisfying and hearty breakfast experience, making it a worthwhile part of the stay for many guests.
The dining options at Novotel Praha Wenceslas Square receive generally favorable feedback from guests with particular praise directed towards the bar and its offerings. Guests appreciate the nice bar, where one can enjoy good drinks, cocktails and a variety of small dishes, including snacks and burgers. The bar is available throughout the day and evening, providing a pleasant service.
The restaurant also garners positive mentions for its friendly and polite staff, who go out of their way to accommodate guests, even serving dinner to late arrivals. Many find the food to be delicious with breakfast earning specific accolades for its quality. While the restaurant staff receive high marks for their service, a few reviews mention that the behavior during dinner could be improved.
However, there are some recurring suggestions for improvement. The menu for both lunch and dinner is described as somewhat limited and a few guests note that the food, particularly the meats, can occasionally be average and overcooked. Additionally, prices for drinks at the bar are considered a bit steep.
Overall, despite a few areas needing refinement, dining at Novotel Praha Wenceslas Square is largely enjoyed by guests, who also have the advantage of exploring the many great restaurants situated just outside the hotel.
Rooms at Novotel Praha Wenceslas Square reveal a blend of comfort and practicality, appealing to various traveler needs despite an overall outdated aesthetic. Guests highlighted the rooms’ cleanliness, which consistently met guest expectations with many praising the clean and comfortable atmosphere. Spacious rooms with amenities such as separate bath and toilet facilities, Rituals cosmetics, a large TV and a kettle added to guest comfort. Downtime was facilitated by quiet rooms, often well-insulated from external noise, making them ideal for a restful stay.
Yet, the hotel isn't without its drawbacks. Many guests found the rooms to be small for families with limited space exacerbating the situation when extra beds were added. Issues with heating and ventilation also surfaced with reports of rooms being too hot and poor air circulation leading to an unpleasant smell from bathrooms. The decor and furnishings were noted to be outdated, a cause for dissatisfaction among those expecting more modern accommodations. Problems such as dirty carpets, need for renovation and maintenance issues with fixtures added to the list of concerns.
The family rooms, while featuring functional furnishings, often felt cramped and some highlighted that the layout wasn't ideal for families of four. Guests particularly missed amenities like closets, refrigerators and adequate space for drying clothes after using the pool.
In summary, despite the need for renovations and updates, the rooms at Novotel Praha Wenceslas Square provide a quiet respite with basic, functional facilities. They cater well to solo travelers and couples but might fall short for larger families or those expecting contemporary decor. The hotel’s central location and overall cleanliness remain strong points that might make it suitable for travelers prioritizing these aspects.
The beds at Novotel Praha Wenceslas Square receive mixed feedback from guests. Many praise the comfort of the main beds, describing them as extremely soft and very comfortable. Guests often mention they had a good night's sleep thanks to the comfy mattresses and clean bedding. Double beds are highlighted for their spaciousness and comfort, making them suitable for both couples and children.
However, there is some criticism, especially regarding the additional bedding options. Sofa beds, often used for children or extra guests, are frequently noted as uncomfortable with concerns about thin and poor-quality mattresses. Complaints also surface about high and hard pillows, as well as the inconsistent quality of bedding with some guests noting that sheets were of terrible quality or too coarse. Additionally, some guests felt that the beds were too small or too soft, which affected their sleep quality.
Despite these issues, it appears that the primary beds in the main bedrooms are generally well-received, providing a satisfactory sleep experience for most visitors.
Guest reviews of Novotel Praha Wenceslas Square reveal that the hotel generally maintains clean rooms and spacious, well-organized accommodations. Many guests appreciated the cleanliness of their rooms, noting that housekeeping services often met their expectations with rooms being cleaned daily in most cases. The hotel's surroundings, public spaces like the swimming hall and the spa area also received mentions for their cleanliness.
However, some reviews highlighted areas needing attention. Issues such as dirty carpets, dust accumulation and superficial cleaning were mentioned. Several guests pointed out that common areas and certain parts of the hotel, such as hallways and the pool area, showed signs of neglect. Instances of unremoved trash, dirty floors and renovation dust also detracted from the overall experience for some.
Despite these inconsistencies, staff dedication to customer service was praised with personnel being described as friendly, courteous and attentive to guest needs. Although the hotel's cleanliness was a topic of mixed feedback, the overall impression remains largely positive for its clean and comfortable rooms.
Visitors to Novotel Praha Wenceslas Square have largely praised the staff for their friendliness and helpfulness. Many reviews mention the staff as polite, accommodating and attentive, contributing to a welcoming atmosphere. Reception staff, in particular, have received compliments for their professionalism and willingness to assist. Specific individuals like Petra and Katarina have been highlighted for their excellent service.
However, feedback also indicates some inconsistencies in staff behavior and service quality. A few guests faced unhelpful and disrespectful staff, especially during busy times like breakfast, where there were issues with service efficiency. There were occasional complaints about the language proficiency of the staff and their ability to handle customer service needs, which suggests room for improvement in staff training and capacity.
Overall, while the majority of interactions with the hotel staff were positive, there are areas where enhancements could further elevate the guest experience.
The WiFi experience at Novotel Praha Wenceslas Square receives generally favorable remarks from its guests. Many guests note that the WiFi connection is excellent with good coverage throughout the hotel. Positive feedback includes mentions of stable, functional and reliable internet connectivity, ensuring that guests can stay connected without any issues. Additionally, the free internet service is appreciated and works well for most visitors.
However, there are some less favorable aspects that guests encountered. A few reviews mention that the WiFi can be weak or spotty, particularly in certain areas of the hotel. Despite these occasional shortcomings, the overall consensus suggests that the WiFi performance is satisfactory for the majority of guests.
While there also seem to be some issues with room keys frequently demagnetizing and needing reinitialization, these do not overshadow the generally positive remarks about the hotel's WiFi service.
The gym at Novotel Praha Wenceslas Square receives a mix of feedback from guests. Many praise the gym facilities, describing them as very good, well-equipped and functional. Several reviews highlight a nice gym area and appreciate the availability of a fitness center and pool on-site. It's noted that the gym is accessible to all guests, which adds to its appeal.
However, not all comments are favorable. Some guests mention that the gym is small and could benefit from better equipment. Concerns about cleanliness in the gym were also raised and a few guests found the fitness room to be inconvenient in terms of opening hours or space. Despite these drawbacks, the overall sentiment leans positively towards a good and usable fitness facility accompanied by a swimming pool, ensuring that guests can maintain their workout routines during their stay.
The pool at Novotel Praha Wenceslas Square offers a mixed experience based on guest reviews. Positively, many guests appreciated the size and facilities of the pool, highlighting its suitability for both adults and children. The pool is described as big, clean and a relaxing spot to unwind with the added convenience of an adjacent sauna and fitness area. Heated swimming was noted by some, which many guests enjoyed. Despite this, a significant number of reviewers pointed out consistent issues with the pool's temperature, frequently mentioning it was too cold, even to the point of discomfort for children. Cleanliness also appears to be a recurring concern with several reports of human hair, dust and unpleasant smells. The pool area can become overcrowded and there were mentions of non-functioning facilities like the jacuzzi. Despite these drawbacks, the pool remains a popular feature, especially for families and offers a pleasant break from the hustle and bustle of the city for many.
The parking situation at Novotel Praha Wenceslas Square has garnered mixed feedback from guests. While the hotel offers an underground garage providing the convenience of onsite parking, many found the parking spaces and entrance to be quite narrow, which can make maneuvering challenging. Despite the availability of parking, fees are frequently described as expensive with some guests suggesting the costs are high and even excessive. However, public parking options nearby add some flexibility. Overall, while the availability of a parking facility is a notable advantage, the steep charges and tight spaces are points of concern for many travelers.
Novotel Praha Wenceslas Square is a popular choice for families looking for a comfortable and family-friendly stay in a central location. The hotel offers special family deals and rooms designed to accommodate up to four guests, though some reviews note that family rooms can feel a bit tight. The amenities such as a playroom, game room and building blocks keep children entertained, while parents appreciate the child-friendly atmosphere and dedicated family services.
The swimming pool is a hit among the younger guests and is often cited as a key attraction. Families enjoy using the pool before breakfast, further adding to the hotel’s appeal. Breakfast itself has an interesting selection suitable for children and their meals are free, making it a good value for money.
Many families praise the hotel’s comfort and suitability for family stays, noting that the rooms are well-equipped and include conveniences like sofa beds for kids. The superior rooms offer more space, ideal for families needing a bit more room.
Despite its many positives, some reviews mention that the family rooms can be on the smaller side and that the atmosphere at breakfast can get hectic due to the number of families staying at the hotel. Nevertheless, its central and safe location, combined with pet-friendly policies, make Novotel Praha Wenceslas Square a highly recommended choice for a family weekend trip to Prague.
Situated in a bustling neighborhood, Novotel Praha Wenceslas Square offers proximity to the lively nightlife of the city. Guests have praised its excellent location, noting that the city center and main train station are within convenient walking distance. The hotel boasts good connections to nightlife spots with a variety of good pubs and restaurants nearby. For those needing late-night travel options, a night bus stop to the airport is also close by.
While some guests have mentioned the neighborhood can be noisy, particularly due to busy side streets and occasional loud police sirens, others have noted that the noise did not significantly impact their stay. Despite these minor inconveniences, the overall atmosphere for nightlife is described as perfect, making it a solid choice for those keen on experiencing the local night scene.
The hotel's rooftop bar receives mixed feedback; it was closed during some stays, yet highly praised for its ambiance at night when open. This suggests it would be worthwhile to check its availability in advance. Even with a few areas for improvement, Novotel Praha Wenceslas Square remains a potentially great spot for travelers looking to enjoy the vibrant nightlife of Prague.
Novotel Praha Wenceslas Square is generally seen as a four-star hotel but tends to evoke mixed feelings among its guests. Those seeking good quality rooms will likely be satisfied, as the standard rooms meet typical expectations and the hotel is considered ideal for its category.
However, some guests find that it falls short of true four-star standards, likening it more to a three-star experience. Specific issues include a need for renovation and better cosmetic amenities. Complaints also touch on amenities expected from a four-star hotel being absent, such as a properly warm pool and sufficient cleanliness levels.
The breakfast experience particularly appears to be a letdown with guests mentioning a lack of variety and quality, notably citing a shortage of bread and only hard boiled eggs available. Despite some shortcomings, the staff is often described as super helpful, although there are instances of perceived shortage in some areas.
Overall, while the hotel has strong points and some even feel it deserves five stars, there is a consensus that certain aspects do not fully align with the expectations tied to its four-star rating.
Novotel Praha Wenceslas Square is a good option for business travelers, particularly for those on short trips. The hotel caters well to business guests, providing a standard Novotel experience that includes a helpful room for business meetings. Though some travelers noted that the hotel lacks extensive business facilities and specific amenities in the rooms, the general consensus is that it is a user-friendly choice for business purposes.
The hotel is well-regarded for its clean and neat rooms and its central location in the city is an added advantage for business people. The business center is a notable amenity, aiding those in town for work. Overall, while it might not meet every expectation for extensive business needs, it remains a great choice for those seeking a convenient and clean place to stay for business purposes in Prague.
Novotel Praha Wenceslas Square offers a good experience for guests with disabilities, primarily due to its prime location. The hotel is positioned conveniently for exploring the city with excellent public transport options. It’s easily accessible on foot to central spots like the city center and the Moldau river. In terms of facilities, the hotel boasts an accessible reception area, as well as a fitness center and a pool that accommodate disabled guests. Various hotel facilities are accessible, making it a suitable choice.
Despite these positives, there are some accessibility issues worth noting. Guests have reported that the entry can be uncomfortable with challenges such as stairs and tight walkways. Additionally, the hotel's elevator, although available, has had instances of not working, which can be problematic for those relying on it. Parking access has been described as restricted and inconvenient. Overall, while the hotel location and many facilities are generally accessible and comfortable for disabled individuals, there are certain areas that may need improvement to enhance the overall experience.
The heated pool at Novotel Praha Wenceslas Square receives mixed feedback from guests. Some reviews praise the pool for being clean and warm enough to enjoy, describing their experience as refreshing. However, other guests reported that the pool was not heated or that the water was relatively cold, indicating some inconsistencies in temperature. Despite these occasional issues, the availability of a heated pool is noted as a beneficial feature for travelers.
Novotel Praha Wenceslas Square offers an indoor swimming pool that has received mixed reviews. On the positive side, it is praised for being a great indoor pool with sufficient size, making it a pleasant feature for families looking to enjoy some fun time together. The pool is heated, ensuring that guests can swim comfortably regardless of the weather outside. Cleanliness is generally appreciated with several reviews highlighting the pool's tidy condition.
However, some reviews note that the indoor pool lacks warmth and comfort and its cleanliness sometimes leaves something to be desired. The pool area, described as rustic, could benefit from enhancements to make it more inviting. Despite these critiques, the hotel’s pool and accompanying spa area remain an attractive amenity for many guests, particularly families.
Novotel Praha Wenceslas Square is evidently a pet-friendly choice for travelers with their furry friends. The hotel allows pets, including large dogs and puppies with no issues reported. Pets can accompany their owners inside the restaurant, making mealtimes convenient. The hotel's policies regarding pets are somewhat imprecise, but overall, pets staying at the hotel is described as completely unproblematic. Pets are accepted without additional accommodation costs, enhancing its appeal as an ideal destination for pet owners. Positive feedback highlights the hotel's friendliness towards animals and assures a pleasant stay for both guests and their pets.
Location Show Map
Location
The hotel's central position allows guests to reach various landmarks on foot, often described as being just 15-20 minutes away from prominent sites. Despite not being directly in Wenceslas Square, its location still receives high praise for allowing quick access to many tourist spots and local amenities.
Furthermore, the area surrounding the hotel is noted for its quietness, providing a peaceful retreat close to the bustling city center. Guests also appreciate the abundance of nearby restaurants and shops, enhancing the overall convenience.
In addition to the advantageous location, guests appreciate the hotel's excellent connectivity via public transport, which simplifies travel within Prague. Many reviews highlight the efficient access to the metro and tram lines, crucial for navigating the city efficiently.
Overall, Novotel Praha Wenceslas Square garners positive feedback primarily for its strategic, central and easily accessible location that enhances the Prague experience.
Breakfast
The selection is deemed sufficient for all needs, featuring fresh vegetables, fruits, sausages, cheeses and an array of beverages. Parents will be pleased to know that the breakfast includes kid-friendly options and children's breakfasts are often free of charge, offering great value for families.
While the quality, variety and freshness of the food receive positive remarks, some guests mention the breakfast area can be busy and occasionally lacks enough seating. Additionally, a few reviews suggest that the breakfast can become monotonous over longer stays.
Overall, Novotel Praha Wenceslas Square appears to consistently deliver a satisfying and hearty breakfast experience, making it a worthwhile part of the stay for many guests.
Dinner
The restaurant also garners positive mentions for its friendly and polite staff, who go out of their way to accommodate guests, even serving dinner to late arrivals. Many find the food to be delicious with breakfast earning specific accolades for its quality. While the restaurant staff receive high marks for their service, a few reviews mention that the behavior during dinner could be improved.
However, there are some recurring suggestions for improvement. The menu for both lunch and dinner is described as somewhat limited and a few guests note that the food, particularly the meats, can occasionally be average and overcooked. Additionally, prices for drinks at the bar are considered a bit steep.
Overall, despite a few areas needing refinement, dining at Novotel Praha Wenceslas Square is largely enjoyed by guests, who also have the advantage of exploring the many great restaurants situated just outside the hotel.
Rooms
Yet, the hotel isn't without its drawbacks. Many guests found the rooms to be small for families with limited space exacerbating the situation when extra beds were added. Issues with heating and ventilation also surfaced with reports of rooms being too hot and poor air circulation leading to an unpleasant smell from bathrooms. The decor and furnishings were noted to be outdated, a cause for dissatisfaction among those expecting more modern accommodations. Problems such as dirty carpets, need for renovation and maintenance issues with fixtures added to the list of concerns.
The family rooms, while featuring functional furnishings, often felt cramped and some highlighted that the layout wasn't ideal for families of four. Guests particularly missed amenities like closets, refrigerators and adequate space for drying clothes after using the pool.
In summary, despite the need for renovations and updates, the rooms at Novotel Praha Wenceslas Square provide a quiet respite with basic, functional facilities. They cater well to solo travelers and couples but might fall short for larger families or those expecting contemporary decor. The hotel’s central location and overall cleanliness remain strong points that might make it suitable for travelers prioritizing these aspects.
Beds
However, there is some criticism, especially regarding the additional bedding options. Sofa beds, often used for children or extra guests, are frequently noted as uncomfortable with concerns about thin and poor-quality mattresses. Complaints also surface about high and hard pillows, as well as the inconsistent quality of bedding with some guests noting that sheets were of terrible quality or too coarse. Additionally, some guests felt that the beds were too small or too soft, which affected their sleep quality.
Despite these issues, it appears that the primary beds in the main bedrooms are generally well-received, providing a satisfactory sleep experience for most visitors.
Cleanliness
However, some reviews highlighted areas needing attention. Issues such as dirty carpets, dust accumulation and superficial cleaning were mentioned. Several guests pointed out that common areas and certain parts of the hotel, such as hallways and the pool area, showed signs of neglect. Instances of unremoved trash, dirty floors and renovation dust also detracted from the overall experience for some.
Despite these inconsistencies, staff dedication to customer service was praised with personnel being described as friendly, courteous and attentive to guest needs. Although the hotel's cleanliness was a topic of mixed feedback, the overall impression remains largely positive for its clean and comfortable rooms.
Staff
However, feedback also indicates some inconsistencies in staff behavior and service quality. A few guests faced unhelpful and disrespectful staff, especially during busy times like breakfast, where there were issues with service efficiency. There were occasional complaints about the language proficiency of the staff and their ability to handle customer service needs, which suggests room for improvement in staff training and capacity.
Overall, while the majority of interactions with the hotel staff were positive, there are areas where enhancements could further elevate the guest experience.
Wi-Fi
However, there are some less favorable aspects that guests encountered. A few reviews mention that the WiFi can be weak or spotty, particularly in certain areas of the hotel. Despite these occasional shortcomings, the overall consensus suggests that the WiFi performance is satisfactory for the majority of guests.
While there also seem to be some issues with room keys frequently demagnetizing and needing reinitialization, these do not overshadow the generally positive remarks about the hotel's WiFi service.
Gym
However, not all comments are favorable. Some guests mention that the gym is small and could benefit from better equipment. Concerns about cleanliness in the gym were also raised and a few guests found the fitness room to be inconvenient in terms of opening hours or space. Despite these drawbacks, the overall sentiment leans positively towards a good and usable fitness facility accompanied by a swimming pool, ensuring that guests can maintain their workout routines during their stay.
Pool
Parking
Family
The swimming pool is a hit among the younger guests and is often cited as a key attraction. Families enjoy using the pool before breakfast, further adding to the hotel’s appeal. Breakfast itself has an interesting selection suitable for children and their meals are free, making it a good value for money.
Many families praise the hotel’s comfort and suitability for family stays, noting that the rooms are well-equipped and include conveniences like sofa beds for kids. The superior rooms offer more space, ideal for families needing a bit more room.
Despite its many positives, some reviews mention that the family rooms can be on the smaller side and that the atmosphere at breakfast can get hectic due to the number of families staying at the hotel. Nevertheless, its central and safe location, combined with pet-friendly policies, make Novotel Praha Wenceslas Square a highly recommended choice for a family weekend trip to Prague.
Nightlife
While some guests have mentioned the neighborhood can be noisy, particularly due to busy side streets and occasional loud police sirens, others have noted that the noise did not significantly impact their stay. Despite these minor inconveniences, the overall atmosphere for nightlife is described as perfect, making it a solid choice for those keen on experiencing the local night scene.
The hotel's rooftop bar receives mixed feedback; it was closed during some stays, yet highly praised for its ambiance at night when open. This suggests it would be worthwhile to check its availability in advance. Even with a few areas for improvement, Novotel Praha Wenceslas Square remains a potentially great spot for travelers looking to enjoy the vibrant nightlife of Prague.
4 Star
However, some guests find that it falls short of true four-star standards, likening it more to a three-star experience. Specific issues include a need for renovation and better cosmetic amenities. Complaints also touch on amenities expected from a four-star hotel being absent, such as a properly warm pool and sufficient cleanliness levels.
The breakfast experience particularly appears to be a letdown with guests mentioning a lack of variety and quality, notably citing a shortage of bread and only hard boiled eggs available. Despite some shortcomings, the staff is often described as super helpful, although there are instances of perceived shortage in some areas.
Overall, while the hotel has strong points and some even feel it deserves five stars, there is a consensus that certain aspects do not fully align with the expectations tied to its four-star rating.
Business
The hotel is well-regarded for its clean and neat rooms and its central location in the city is an added advantage for business people. The business center is a notable amenity, aiding those in town for work. Overall, while it might not meet every expectation for extensive business needs, it remains a great choice for those seeking a convenient and clean place to stay for business purposes in Prague.
Accessible
Despite these positives, there are some accessibility issues worth noting. Guests have reported that the entry can be uncomfortable with challenges such as stairs and tight walkways. Additionally, the hotel's elevator, although available, has had instances of not working, which can be problematic for those relying on it. Parking access has been described as restricted and inconvenient. Overall, while the hotel location and many facilities are generally accessible and comfortable for disabled individuals, there are certain areas that may need improvement to enhance the overall experience.
Heated Pool
Indoor Pool
However, some reviews note that the indoor pool lacks warmth and comfort and its cleanliness sometimes leaves something to be desired. The pool area, described as rustic, could benefit from enhancements to make it more inviting. Despite these critiques, the hotel’s pool and accompanying spa area remain an attractive amenity for many guests, particularly families.
Dog Friendly
Yes, Novotel Praha Wenceslas Square has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Novotel Praha Wenceslas Square.
Yes, Novotel Praha Wenceslas Square welcomes dogs.
Yes, parking facilities are available at Novotel Praha Wenceslas Square.
Yes, Novotel Praha Wenceslas Square has a gym.
Location Show Map
More Options
