Senses Riviera Maya - Ocean Front Boutique Hotel - Adults only
Puerto Morelos
20.75929200,
-86.95755500
,
Carretera Cancun- Chetumal Km. 307 Lotes Playa Marom
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Summary of reviewsSenses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only offers an enticing retreat with its stunning beachfront locale, drawing guests who prioritize a serene, scenic environment. The secluded setting accentuates the tranquil atmosphere, making it a perfect getaway for those seeking peace and quiet. The beachfront and infinity pool, both well-maintained, provide breathtaking sea views that leave a lasting impression. Guests particularly enjoy the luxurious, spacious rooms with comfortable beds, spa-like showers and private pools or jacuzzis, all contributing to a comfortable and picturesque stay.
The staff at Senses Riviera Maya stand out for their exceptional service, friendliness and attentiveness, enhancing the guest experience greatly. The team, including commendable service from individuals like Nacho, Fernando, Rodrigo and others, consistently receive high praise for making guests feel welcomed and taken care of.
The dining experience is somewhat mixed. While breakfast offers delicious selections like huevos rancheros and benefits from an appealing rooftop terrace setting, there are areas needing improvement in terms of variety and consistency. Dinner, although featuring some well-prepared dishes and themed nights, often suffers from limited options and repetitive menus. Nonetheless, the friendly service and occasional culinary highlights can make meal times enjoyable.
Guest feedback on cleanliness and maintenance reveals significant areas for improvement. Issues such as mold, dust and outdated conditions in rooms, combined with subpar upkeep of common areas, detract from the hotel's appeal. Addressing these issues could significantly elevate the guest experience and align with the hotel's advertised five-star standard.
While connectivity remains a notable drawback with unreliable WiFi frequently mentioned, the allure of the beach and pool areas often overshadow this inconvenience. The beach, although beautiful and serene, is occasionally hindered by rock and coral formations, seaweed and limited swimming space.
Overall, Senses Riviera Maya offers a lovely adult-only retreat with stunning scenery, exceptional staff service and luxurious room features. Addressing consistency in dining, cleanliness and maintenance would enhance its appeal further, bringing it closer to the five-star experience it strives to deliver.
Categories
The staff at Senses Riviera Maya stand out for their exceptional service, friendliness and attentiveness, enhancing the guest experience greatly. The team, including commendable service from individuals like Nacho, Fernando, Rodrigo and others, consistently receive high praise for making guests feel welcomed and taken care of.
The dining experience is somewhat mixed. While breakfast offers delicious selections like huevos rancheros and benefits from an appealing rooftop terrace setting, there are areas needing improvement in terms of variety and consistency. Dinner, although featuring some well-prepared dishes and themed nights, often suffers from limited options and repetitive menus. Nonetheless, the friendly service and occasional culinary highlights can make meal times enjoyable.
Guest feedback on cleanliness and maintenance reveals significant areas for improvement. Issues such as mold, dust and outdated conditions in rooms, combined with subpar upkeep of common areas, detract from the hotel's appeal. Addressing these issues could significantly elevate the guest experience and align with the hotel's advertised five-star standard.
While connectivity remains a notable drawback with unreliable WiFi frequently mentioned, the allure of the beach and pool areas often overshadow this inconvenience. The beach, although beautiful and serene, is occasionally hindered by rock and coral formations, seaweed and limited swimming space.
Overall, Senses Riviera Maya offers a lovely adult-only retreat with stunning scenery, exceptional staff service and luxurious room features. Addressing consistency in dining, cleanliness and maintenance would enhance its appeal further, bringing it closer to the five-star experience it strives to deliver.
Hotel with All Inclusive Packages
Luxury Hotel
Hotel near Golf Courses
Beachfront Hotel
What is between the hotel and the beach?
Steps
What is the name of the beach? Playa Paraiso Beach
What is the type of the beach? Sand
Show more...Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Panoramic View Pool Outdoor Pool
Location of the pool: Outdoor pool
Is it a pool of special type?
Heated pool
Pool surface size: 250 m2
Show more...Hotel with Free Wi-Fi
Hotel with Parking
Location of parking spaces:
Outdoors, not covered (inside the premises).
Cost of parking: Free
Self parking or valet parking?
Show more... Self-parking: Guests find a parking space on their own.
Hotel for Adults Only
Hotel for Yoga
5-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Heated Pool
Guest Reviews
Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel is praised for its stunning beachfront location, offering mesmerizing sea views and an intimate, quiet atmosphere perfect for relaxation. Nestled away from the bustling tourist areas, guests can fall asleep to the sound of the waves and wake up to a gorgeous ocean view. This tranquil and relaxing setting is ideal for those seeking a private retreat. Though a bit remote and accessed through a narrow, unpaved street, the hotel’s secluded position allows for a unique, unspoiled marine vista, free from boats and excessive swimmers. The property itself is beautiful with a well-kept beach, a lovely infinity pool overlooking turquoise waters and exceptional scenery from various vantage points, including the rooftop bar. While not conveniently close to the city or main attractions, its proximity to the sea and serene environment make it the perfect spot for a quiet and scenic getaway.
Senses Riviera Maya - Oceanfront All-Inclusive Boutique Hotel - Adults Only provides a mixed breakfast experience for its guests, reflected in varying reviews. The breakfast's timing, starting from 7 am to 11 am, was appreciated by some, though others found it later than expected and sometimes had to wait. The food quality received praise with remarks on the delicious meals, wonderful selection and particularly good huevos rancheros. The rooftop terrace restaurant stands out as an excellent spot for breakfast, offering lovely service, spectacular views of the sea and beach and a pleasant ambiance.
Despite these highlights, there are noted areas for improvement. Some reviews pointed out the minimal selection and poor quality of breakfast options with specific complaints about the lack of variety and repetitive menu. Instances of staff not showing up or slow service further detracted from the experience. Additionally, restrictions on food and drink availability after 7 pm and limited choices in the only restaurant also posed issues for some guests.
Overall, while the breakfast can be enjoyable with a beautiful setting and tasty options, consistency and variety remain key areas needing attention.
The dinner experience at Senses Riviera Maya - Oceanfront All-Inclusive Boutique Hotel - Adults Only brings a mix of opinions. Some guests found the food to be quite delightful, highlighting the quality of the meals and the friendliness of the service personnel. There were mentions of excellently prepared dishes with a typically Mexican taste, often described as exquisite and a delicacy. The catering service received commendations for their great cocktails and efficient handling. The introduction of themed nights like Italian and Mexican was appreciated for adding some variety.
However, there were numerous complaints about limited dinner options and a monotonous menu that doesn't change frequently, resulting in a less enjoyable dining experience over time. The selection was often described as minimal, sometimes feeling akin to cafeteria-style offerings and several dishes seemed to run out quickly. Some diners were unhappy with the lack of local food options, noting that the menu leaned more towards US and European dishes. Additionally, some guests experienced issues with the food quality, reporting that it caused stomach upsets or that certain meals were bland and inedible.
In summary, while the service and some aspects of the meals are praised, there is a clear need for more variety and improvement in food quality to enhance the overall dinner experience at the hotel.
Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only offers a mix of experiences when it comes to its rooms, as reported by guests. Many have praised the accommodations for their size and luxury, noting that the rooms are huge, spacious and beautifully adorned. Guests appreciate the comfortable and well-equipped spaces, often highlighting features like spa-like showers, jacuzzi tubs and private pools. The balconies provide stunning views of the sea, enhancing the overall ambiance.
Rooms are described as being very comfortable with many guests finding them clean and beautifully decorated. The bed quality receives particular mention for its comfort, adding to the restful experience. The picturesque ocean views are a recurring highlight, making the rooms a visually pleasing retreat.
However, some guests have reported issues with maintenance and cleanliness, pointing out problems like mold, dust and outdated conditions that need more attention. There have been mentions of unreliable internet service and a lack of modern amenities like Netflix.
Overall, while many find the rooms at Senses Riviera Maya luxurious and spacious, the hotel could improve the consistency of its upkeep to ensure every guest enjoys their stay to the fullest.
Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only offers mixed experiences when it comes to the comfort of its beds. Many guests found the beds to be spacious and very comfortable with some highlighting crisp and clean sheets as a positive aspect. However, feedback also pointed to significant issues, such as dirty or stained bedsheets, a lack of fitted sheets and an unpleasant smell of humidity in the rooms. While some beds were soft and comfortable, others were described as sinking in the middle or too hard and uncomfortable. Pillows were frequently mentioned as being of poor quality. It’s clear that while the hotel boasts a spectacular pool and ocean views, improvements in bed quality and cleanliness could greatly enhance the overall guest experience.
Senses Riviera Maya - Oceanfront All-Inclusive Boutique Hotel - Adults Only has received a range of comments from guests regarding its cleanliness. The feedback highlights some significant concerns about the upkeep and hygiene standards at the property. Guests frequently report that rooms are dirty and smell bad with some specifically mentioning a pervasive mold odor and musty conditions. The bedding and furniture also frequently come under fire for being dirty, old and in need of replacement.
Common areas like public toilets have been noted to go days without cleaning and reports of wet and humid conditions in rooms due to condensation are prevalent. Visitors have also expressed dissatisfaction with the condition of towels, which are often stained or have holes.
The overall maintenance of the hotel appears to be an ongoing issue with various comments suggesting that both the rooms and common areas are in desperate need of refurbishment and better care. There have also been mentions of mold in pools and dissatisfaction with the methods used to clean amenities like bathtubs and mirrors.
While there's a notable mention of very clean environments and immaculate views, these positive notes seem to be an exception rather than the norm. The general sentiment expresses a need for significant improvements to both cleanliness and overall condition to meet guest expectations.
The staff at Senses Riviera Maya - Oceanfront All-Inclusive Boutique Hotel - Adults Only consistently receive high praise for their exceptional service and attentiveness. Many guests highlight the team's friendliness, helpful nature and the personalized care they offer. The bartenders and wait staff, in particular, are noted for being personable and attentive, enhancing the overall experience by making guests feel comfortable and welcomed.
While there were isolated mentions of an unprofessional attitude from the receptionist, the overwhelming sentiment is that the majority of the staff work tirelessly to provide excellent service. Specific staff members, such as Nacho the concierge and others like Rubí, Rufino, Rodrigo, Christian, Hernan and Angel, are frequently mentioned for their outstanding hospitality.
The team's commitment to making guests feel part of the place and ensuring their needs are met is a recurring theme. Whether it's the café and restaurant employees, the poolside service team or the friendly reception staff, each member contributes to the hotel's high level of service. Guest reviews clearly indicate that the staff's attentive and pleasant demeanor significantly enhances the enjoyment of their stay, making the hotel's hospitality one of its standout features.
At Senses Riviera Maya - Oceanfront All-Inclusive Boutique Hotel, guests have consistently remarked on the lack of reliable WiFi. Numerous reviews highlight that the WiFi service is often non-functional or very poor, both in rooms and throughout the hotel grounds. Connectivity issues were noted to extend to difficulty using streaming services, although there were isolated mentions of WiFi being sufficient for Netflix intermittently. Overall, potential visitors should not rely on the hotel's internet service for significant online needs, as the network is frequently described as unusable and inadequate by many who have stayed there.
Nestled right by the sea, 'Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only' offers an enchanting pool area that has delighted many guests with its beauty and ambiance. The infinity pool and its surrounding private cabanas, along with the day beds, stand out as highlights, providing picturesque views of the turquoise water and making for a serene and tranquil experience. Guests have spoken highly of the pool's cleanliness and refreshing temperature, often describing the area as lovely, spacious and extremely warm.
The hotel also features a rooftop jacuzzi and small private pools in rooms, though some noted minor maintenance issues with these. Despite a few inconveniences such as limited seating and early pool bar closure at 5 PM, the overall pool facilities, including a varied menu of snacks offered at the poolside bar, are enjoyed by many. The combination of beautiful pool facilities next to the ocean, clean surroundings and the varied dining options available poolside ensure an enjoyable and relaxing stay for adults seeking a peaceful seaside getaway.
Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only offers a quiet and beautiful beachfront location, perfect for those seeking a laid-back retreat. Guests consistently praise the stunning beach views from their balconies, describing them as priceless. The beachfront itself is clean, well-maintained and gorgeous, adding a serene touch to the overall experience.
However, reviewers note some challenges with beach access, pointing out that it can be difficult to get down to the beach due to the rock and coral formations. Access is also limited, closing at 7 PM and the presence of seaweed can be an issue at times. Some guests mention that the beach area is quite rocky and lacking in terms of a large, private swimming space. Despite these minor inconveniences, the beautiful rooms, exceptional pool area and the overall charm of the property make up for any beach-related shortcomings.
The hotel's location is highly regarded with a hidden door beside the exquisite infinity pool leading directly to the beach. While the property might be aging and could use some updates, the overall ambiance and oceanfront setting contribute to a delightful stay. Effective upkeep of the beach area, despite occasional seaweed, is appreciated, especially given the challenges during certain times of the year.
Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only aims to offer a luxurious experience, but several guest reviews suggest it falls short of its five-star claims. Despite being marketed as a high-end facility, many visitors found it does not live up to these expectations, labeling it as a 2 to 3-star hotel instead. Guests noted that the facilities are not as updated, clean or well-maintained as depicted in the promotional materials. Complaints ranged from poor maintenance to a lack of attention to detail. However, the hotel does receive praise for its attentive staff, particularly mentioning Fernando, a waiter and Rodrigo, a bartender, for their exceptional service. In summary, while the staff's hospitality shines, the overall experience reportedly does not match the advertised five-star standard.
Nestled along the Riviera Maya, Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel offers a refined escape tailored exclusively for adults. The emphasis on an adults-only ethos is a consistent highlight, providing a serene and intimate ambiance. Guests revel in a liberating atmosphere that grants freedom and privacy, making it an excellent choice for couples seeking quality time alone. The hotel features a designated nude area, further enhancing the sense of seclusion and relaxation. Its compact size fosters a peaceful environment, ideal for restful and tranquil moments, though some facilities, such as the jacuzzi on the terraces, may need attention. For those seeking a brief yet rejuvenating getaway, the hotel’s private, quiet setting is perfect for short stays and creates an idyllic backdrop for romantic escapades.
The 'Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only' presents an interesting take on the all-inclusive experience, positioned towards a more service-oriented approach at its dining establishments. Reviews highlighted that while the concept is all-inclusive, it operates with restrictions, such as scheduled dining hours and only two restaurant options. Guests appreciated the à la carte format, noting that food was included and freshly prepared, enhancing the overall dining quality.
However, some guests noted that certain features traditionally associated with all-inclusive hotels, like unlimited food and straightforward drink options, were lacking. There are additional costs for certain types of drinks, which seemed to deviate from the expected all-inclusive package. Several individuals mentioned the scarcity of food selection and expressed disappointment in both food and drink quality.
While the service was noted to be aligned with the all-inclusive aim, a few operational issues like the absence of an elevator for months did impact the perceived experience. Ultimately, the hotel stands out for those seeking a more tailored all-inclusive stay but may not fully meet the expectations of guests accustomed to the broad amenities typically associated with such resorts.
Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only offers guests a luxurious and intimate experience, though opinions on its luxury status vary. The hotel is praised for its exceptional service, particularly from attentive staff like Gianfranco at reception. Guests appreciate the hotel's smaller size, which lends a sense of privacy and exclusivity. The rooms are repeatedly noted for their incredible size, unique design and breathtaking oceanfront views.
Despite the luxurious ambiance and beautiful landscaping, some reviewers believe that the hotel falls short in areas of attention to detail. Although the pricing is at luxury levels, some guests feel the services and facilities do not fully match the high cost. Overall, while expectations for a five-star experience may not always be met, the hotel still provides an impressive and memorable stay with its great service, grand rooms and stunning views.
Senses Riviera Maya - Oceanfront All Inclusive Boutique Hotel - Adults Only is an exceptional destination for couples seeking a romantic and tranquil retreat. This quiet and intimate hotel offers the perfect setting for relaxation and enjoyment, making it an ideal place for couples to unwind. The ocean view suite with its breathtaking views, comes highly recommended for those looking to create special moments together. Celebrations such as birthdays and honeymoons are made memorable in this serene environment, where the romantic atmosphere enhances every experience. The facilities are not only comfortable but also contribute to the overall peaceful vibe of the hotel. With fewer dining options, the focus is truly on creating a calm and romantic mood, which is perfect for a couple's getaway.
Senses Riviera Maya - Oceanfront All-Inclusive Boutique Hotel - Adults Only offers a beachfront location that is widely praised by its guests. The hotel boasts impressive rooms, each with a sea view and a large beach nearby. Its beachfront location is considered unmatched, providing a beautiful setting with a gorgeous beachfront view. The infinity pool overlooking the beach is a highlight, adding to the luxurious experience. Despite some mentions of the property being run down, the proximity to a nice beach at the Iberostar and the beachfront pool are appreciated aspects of the hotel's prime location.
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Location
Breakfast
Despite these highlights, there are noted areas for improvement. Some reviews pointed out the minimal selection and poor quality of breakfast options with specific complaints about the lack of variety and repetitive menu. Instances of staff not showing up or slow service further detracted from the experience. Additionally, restrictions on food and drink availability after 7 pm and limited choices in the only restaurant also posed issues for some guests.
Overall, while the breakfast can be enjoyable with a beautiful setting and tasty options, consistency and variety remain key areas needing attention.
Dinner
However, there were numerous complaints about limited dinner options and a monotonous menu that doesn't change frequently, resulting in a less enjoyable dining experience over time. The selection was often described as minimal, sometimes feeling akin to cafeteria-style offerings and several dishes seemed to run out quickly. Some diners were unhappy with the lack of local food options, noting that the menu leaned more towards US and European dishes. Additionally, some guests experienced issues with the food quality, reporting that it caused stomach upsets or that certain meals were bland and inedible.
In summary, while the service and some aspects of the meals are praised, there is a clear need for more variety and improvement in food quality to enhance the overall dinner experience at the hotel.
Rooms
Rooms are described as being very comfortable with many guests finding them clean and beautifully decorated. The bed quality receives particular mention for its comfort, adding to the restful experience. The picturesque ocean views are a recurring highlight, making the rooms a visually pleasing retreat.
However, some guests have reported issues with maintenance and cleanliness, pointing out problems like mold, dust and outdated conditions that need more attention. There have been mentions of unreliable internet service and a lack of modern amenities like Netflix.
Overall, while many find the rooms at Senses Riviera Maya luxurious and spacious, the hotel could improve the consistency of its upkeep to ensure every guest enjoys their stay to the fullest.
Beds
Cleanliness
Common areas like public toilets have been noted to go days without cleaning and reports of wet and humid conditions in rooms due to condensation are prevalent. Visitors have also expressed dissatisfaction with the condition of towels, which are often stained or have holes.
The overall maintenance of the hotel appears to be an ongoing issue with various comments suggesting that both the rooms and common areas are in desperate need of refurbishment and better care. There have also been mentions of mold in pools and dissatisfaction with the methods used to clean amenities like bathtubs and mirrors.
While there's a notable mention of very clean environments and immaculate views, these positive notes seem to be an exception rather than the norm. The general sentiment expresses a need for significant improvements to both cleanliness and overall condition to meet guest expectations.
Staff
While there were isolated mentions of an unprofessional attitude from the receptionist, the overwhelming sentiment is that the majority of the staff work tirelessly to provide excellent service. Specific staff members, such as Nacho the concierge and others like Rubí, Rufino, Rodrigo, Christian, Hernan and Angel, are frequently mentioned for their outstanding hospitality.
The team's commitment to making guests feel part of the place and ensuring their needs are met is a recurring theme. Whether it's the café and restaurant employees, the poolside service team or the friendly reception staff, each member contributes to the hotel's high level of service. Guest reviews clearly indicate that the staff's attentive and pleasant demeanor significantly enhances the enjoyment of their stay, making the hotel's hospitality one of its standout features.
Wi-Fi
Pool
The hotel also features a rooftop jacuzzi and small private pools in rooms, though some noted minor maintenance issues with these. Despite a few inconveniences such as limited seating and early pool bar closure at 5 PM, the overall pool facilities, including a varied menu of snacks offered at the poolside bar, are enjoyed by many. The combination of beautiful pool facilities next to the ocean, clean surroundings and the varied dining options available poolside ensure an enjoyable and relaxing stay for adults seeking a peaceful seaside getaway.
Beach
However, reviewers note some challenges with beach access, pointing out that it can be difficult to get down to the beach due to the rock and coral formations. Access is also limited, closing at 7 PM and the presence of seaweed can be an issue at times. Some guests mention that the beach area is quite rocky and lacking in terms of a large, private swimming space. Despite these minor inconveniences, the beautiful rooms, exceptional pool area and the overall charm of the property make up for any beach-related shortcomings.
The hotel's location is highly regarded with a hidden door beside the exquisite infinity pool leading directly to the beach. While the property might be aging and could use some updates, the overall ambiance and oceanfront setting contribute to a delightful stay. Effective upkeep of the beach area, despite occasional seaweed, is appreciated, especially given the challenges during certain times of the year.
5 Star
Adult Only
All-Inclusive Packages
However, some guests noted that certain features traditionally associated with all-inclusive hotels, like unlimited food and straightforward drink options, were lacking. There are additional costs for certain types of drinks, which seemed to deviate from the expected all-inclusive package. Several individuals mentioned the scarcity of food selection and expressed disappointment in both food and drink quality.
While the service was noted to be aligned with the all-inclusive aim, a few operational issues like the absence of an elevator for months did impact the perceived experience. Ultimately, the hotel stands out for those seeking a more tailored all-inclusive stay but may not fully meet the expectations of guests accustomed to the broad amenities typically associated with such resorts.
Luxury
Despite the luxurious ambiance and beautiful landscaping, some reviewers believe that the hotel falls short in areas of attention to detail. Although the pricing is at luxury levels, some guests feel the services and facilities do not fully match the high cost. Overall, while expectations for a five-star experience may not always be met, the hotel still provides an impressive and memorable stay with its great service, grand rooms and stunning views.
Romantic
Beachfront
Yes, Senses Riviera Maya - Ocean Front Boutique Hotel - Adults only has pool(s) that belong to one or more of the following categories: Heated Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Senses Riviera Maya - Ocean Front Boutique Hotel - Adults only.
No, Senses Riviera Maya - Ocean Front Boutique Hotel - Adults only doesn't allow dogs.
Yes, parking facilities are available at Senses Riviera Maya - Ocean Front Boutique Hotel - Adults only. For more information, read the answers to the Parking questionnaire
No, Senses Riviera Maya - Ocean Front Boutique Hotel - Adults only doesn't have a gym.
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