World > Middle East > Saudi Arabia > Riyadh > Hotels in Riyadh > AL Masem serviced apartments - Exit 9

AL Masem serviced apartments - Exit 9

Riyadh , Gurnata Al Shouhada District, Al Doha Street (Show on Map)

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviewsAl Masem Rooms & Suites - Gurnata is highly praised for its prime location, being conveniently close to Granada Mall, King Khalid International Airport and essential services. Situated in a quiet, comfortable locality, it offers easy access to multiple malls, restaurants, cafes and daily necessities, making it an excellent choice for both short and extended stays. Parking availability adds to the ease of access and guests appreciate the spaciousness and cleanliness of the rooms.

The complimentary breakfast, predominantly Arabic, is served directly to guest rooms. While its convenience is appreciated, it has received mixed feedback regarding variety and quality with some guests suggesting improvements in both areas.

The rooms are noted for their impressive size and general cleanliness, making them comfortable for guests. Despite some noise issues and maintenance problems, such as plumbing and old furniture, many find the rooms peaceful and tidy. However, the need for better maintenance and provision of essentials like towels and toiletries is highlighted.

Cleanliness at the hotel receives mixed reviews. While many guests find the environment clean, tidy and family-friendly, others point out issues with towels, bathrooms and carpets. Improvements in consistency of the cleaning service and maintenance could enhance the overall experience. The friendly and professional staff, especially at reception, are frequently praised for their helpfulness and efficiency, significantly contributing to a positive hospitality experience.

WiFi service at the hotel has mixed feedback with some guests finding it decent and others noting issues with speed and reliability. Bed comfort also varies with some guests praising the cleanliness and comfort, while others report discomfort due to hard or old mattresses and pillows.

Overall, Al Masem Rooms & Suites - Gurnata offers a valuable and convenient stay with spacious accommodations and a welcoming staff. While it meets basic expectations and provides good value for money, addressing maintenance issues and enhancing cleaning services could significantly elevate the guest experience.
Show more

Categories

Aparthotel with Rooms With Jacuzzi / Hot-tub

Aparthotel for Honeymoon

Aparthotel with Parking

Accessible Aparthotel

3-Star Aparthotel

Room Types

شقه غرفتين نوم حمامين اقتصاديه This air-conditioned room features a flat-screen satellite TV, minibar and electric kettle. A bath and shower are fitted in the private bathroom.

غرفة ستاندر سرير كبير This air-conditioned studio features a kitchenette, minibar and flat-screen satellite TV. A bath and shower are fitted in the private bathroom.

جناح عائلى ( غرفتين نوم / حمامين ) 4 اسرة This air-conditioned apartment features 1 bedroom, a full kitchen and a living room with a flat-screen satellite TV. A bath and shower are fitted in the private bathroom.

غرفة ستاندر سريرين Guests will have a special experience as the twin room features a hot tub. Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, a microwave and a tea and coffee maker. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, a private entrance, soundproof walls and a minibar. The unit has 2 beds.

شقه غرفتين نوم حمامين ديلوكس This apartment features a hot tub. Featuring a private entrance, this air-conditioned apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bidet. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The spacious apartment provides a washing machine, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 3 beds.

About AL Masem serviced apartments - Exit 9

License: 10006207

Guest Reviews

Location

Al Masem Rooms & Suites-Gurnata enjoys praise for its prime location. Nestled conveniently close to Granada Mall and King Khalid International Airport, it provides easy access to both the city center and essential services. Guests frequently highlight its proximity to multiple malls, including Granada, Nakheel and Al Othaim, as well as nearby food franchises, restaurants, cafes and daily necessities like pharmacies.

The hotel's well-serviced area ensures guests are close to significant centers and amenities, making it a practical choice for both short and extended stays. Located in a quiet, comfortable locality, it offers a peaceful retreat while still being near key spots like government hospitals and Shahid's Walk.

Parking is readily available, adding to the ease of access and several visitors have noted the spaciousness of the rooms and the overall cleanliness. For those seeking a balance of convenience and comfort, while staying connected to the heart of Riyadh, Al Masem Rooms & Suites-Gurnata stands out as an excellent choice.

Breakfast

Al Masem Rooms & Suites - Gurnata offers complimentary breakfast served directly to the guest rooms, featuring mostly Arabic options such as shakshuka, fava beans, cheese, jam and tea. Reviews highlighted the simplicity and convenience of having breakfast delivered, although some guests mentioned it being repetitive with limited choices. There were mixed opinions on the quality; while some found the breakfast delicious and satisfactory, others critiqued it for being below standard and lacking variety. Issues such as being unclean and exposed to flies, as well as poor presentation on luggage carts, were also noted. Overall, improvements in both the variety and quality of the breakfast could enhance the experience.

Rooms

The rooms at Al Masem Rooms & Suites - Gurnata are characterized by their impressive spaciousness and general cleanliness, making them quite comfortable for guests. Many visitors appreciated the large size of the apartments, noting that the units provide ample space and essential amenities for a pleasant stay. Despite some reports of noise from nearby elevators and air conditioning units, most found the rooms to be peaceful and tidy.

However, there are recurring issues with maintenance that could affect the overall experience. Several reviewers pointed out the need for urgent repairs, particularly in the bathrooms where drainage and plumbing problems were noted. The condition of the furniture also came up frequently, being described as old and in need of updating. The air conditioning system has also caused some inconvenience with reports of it turning off unexpectedly or being too cold without proper adjustments.

Guests mentioned a lack of essential items such as towels, toiletries and hangers in the bathrooms. Cleanliness varied with some rooms being spotless and others found to be lacking regular cleaning, especially in the bathrooms and floors. Additionally, unpleasant smells in the bathrooms and inconsistent room arrangements were highlighted as areas needing improvement.

Although the hotel does not offer views and some rooms feel cramped, the positive elements such as spaciousness, comfort and the overall cleanliness of many rooms provide a satisfactory level of accommodation. The hotel's strengths lie in the size and comfort of its rooms, though attention to maintenance and better provision of amenities could significantly enhance the guest experience.

Beds

At Al Masem Rooms & Suites - Gurnata, the beds garner mixed reviews from guests. Many guests report that the beds are comfortable and several remark on the size and cleanliness, noting that the bed sheets are clean and the mattresses are big. They also appreciate that the rooms are equipped with conveniences like tea kettles and bedside table lights which add to the comfort.

However, comfort seems to be inconsistent across different rooms. Some guests report beds that are hard and uncomfortable with mattresses that are either too firm or plainly unsuitable for a restful night’s sleep. Complaints about small and old beds, hard mattresses and thin, uncomfortable pillows are common. Issues also include occasional concerns about the air conditioning in the bedrooms not working properly.

In some rooms, the bed placement and the overall condition of the furniture contribute to a negative experience with reports of worn bed tables and dilapidated furniture.

Overall, while some guests find their beds comfortable and well-maintained, others experience significant discomfort, suggesting variability in the quality of accommodations at Al Masem Rooms & Suites - Gurnata.

Cleanliness

'Al Masem Rooms & Suites - Gurnata' offers a mixed bag when it comes to cleanliness according to guest reviews. Numerous visitors praised the hotel for its clean, tidy and organized environment, making it an excellent choice for families who value a secure and comfortable stay. Positive points include new furniture, spacious and well-maintained rooms and a fresh, pleasant smell throughout the hotel.

However, several guests highlighted areas that need improvement. There are recurring issues with the cleanliness of towels, bathrooms and carpets with some bathrooms emitting strong odors and needing maintenance. The cleaning service's inconsistency is noticeable with some rooms and facilities not meeting the expected standards. Additional maintenance on light bulbs and more regular cleaning could enhance the overall guest experience.

Despite these shortcomings, guests appreciated the friendly and exceptional staff, comfortable accommodations and the hotel's convenient location. For some, the price point also matched the level of cleanliness provided, suggesting that the hotel delivers good value for money when the cleaning service is up to par.

Staff

At Al Masem Rooms & Suites - Gurnata, the reception staff, including notable members like Hisham, Mohannad and Mohammed, receive widespread acclaim for their exceptional friendliness and helpfulness. Their professionalism is consistently highlighted with guests praising their polite, respectful and accommodating behavior. Key reception staff members, often mentioned by name, provide a warm welcome and efficient service, contributing to a positive hospitality experience at the hotel. The reception team is described as cooperative, respectful and quick to respond, efficiently supporting guests with check-ins and room issues. The Egyptian receptionist, in particular, has been noted for upgrading rooms and displaying high-class behavior. Generally, the staff interact with guests in a manner characterized by good manners, responsiveness and a welcoming attitude, making the overall customer service at Al Masem Rooms & Suites commendable. While there were isolated instances of less favorable feedback, the predominant sentiment about the staff is positive, highlighting their dedication to ensuring a pleasant stay for all visitors.

Wi-Fi

The WiFi at Al Masem Rooms & Suites - Gurnata has garnered mixed feedback from its guests. Many have found the internet to be decent, fast or even pretty good, highlighting that the hotel does offer good WiFi service in general. However, some guests have noted that the WiFi can be slow, unreliable and in need of improvement. Issues such as limited accessibility and occasional malfunctions have been mentioned. Despite these inconsistencies, guests appreciate that WiFi is available and often emphasize the comfort of the rooms in conjunction with the internet service.

3 Star

Al Masem Rooms & Suites - Gurnata offers a mixed experience for travelers. This hotel apartment provides spacious rooms that some guests feel match three-star hotel standards, though others compare it favorably to five-star accommodations. Guests have highlighted the cleanliness and organized atmosphere, appreciating that the quality matches the price. However, issues such as inadequate room cleaning, the age of the furnishings and the occasional lack of amenities have been noted. While the overall service and facilities received some praise, others have reported disappointing experiences, suggesting variability in the consistency of the hotel's offerings.

Rooms with Jacuzzi / Hot-Tub

Al Masem Rooms & Suites - Gurnata offers rooms equipped with jacuzzis, which guests initially found impressive and spacious. However, a considerable number of reviews noted significant issues with the jacuzzi facilities. Problems such as non-functioning units, unpleasant smells and leaking were frequently mentioned. Guests pointed out that the hot water supply was inadequate for filling the tub, often turning cold mid-use. Additionally, there were complaints about dirt emerging from the jacuzzi openings when turned on and general maintenance issues, including broken showers and short hoses. While some guests enjoyed the size and look of the jacuzzi, the functionality and cleanliness were generally disappointing.

No, AL Masem serviced apartments - Exit 9 doesn't have any pool.

No, a spa isn't available at AL Masem serviced apartments - Exit 9.

No, AL Masem serviced apartments - Exit 9 doesn't allow dogs.

Yes, parking facilities are available at AL Masem serviced apartments - Exit 9.

No, AL Masem serviced apartments - Exit 9 doesn't have a gym.

Location Show Map

More Options