Tilal Riyadh-Former Shaza Riyadh
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Summary of reviewsTilal Riyadh-Former Shaza Riyadh is frequently praised for its strategic location, which offers easy access to key amenities and services. Its proximity to Al Rajhi Mosque and nearby shopping hubs such as Al Majd Mall, Al Othaim Mall and IKEA is particularly appreciated. Though not in the bustling city center, its position on the Eastern Ring Road ensures tranquility and convenience for business travelers. However, the distance from main tourist attractions can be a drawback for leisure visitors without a car.
The breakfast experience at Tilal Riyadh-Former Shaza Riyadh receives predominantly positive reviews. Guests laud the superb, varied and delicious options available in the diverse buffet, which includes continental and Arabic choices. While some guests noted issues with limited variety and minor organizational challenges, the overall consensus emphasizes the high quality of food and service. The breakfast is often described as rich and delicious, contributing to a commendable dining experience.
Tilal Riyadh-Former Shaza Riyadh's dining experience presents a mixed picture. While the food is generally described as delicious, the dinner buffet often receives critiques for lack of variety and quality inconsistency. Room service has both highlights and areas needing improvement with some guests finding the prices high. Despite these issues, the restaurant staff receives praise for exceptional service, enhancing the overall dining experience.
The rooms at Tilal Riyadh-Former Shaza Riyadh are consistently praised for their spaciousness, cleanliness and modern amenities. Guests highlight the large, stylish and comfortable rooms equipped with kitchenettes and modern appliances. Although a few issues such as noisy air conditioning and missing amenities like bathrobes are mentioned, the general sentiment is one of satisfaction with the rooms' comfort and upkeep.
Cleanliness is a standout feature at Tilal Riyadh-Former Shaza Riyadh with guests frequently noting the impeccable hygiene and elegant design of the rooms and common areas. The hotel staff is commended for maintaining high cleanliness standards through continuous efforts to ensure a sanitized environment. Some minor inconsistencies in daily cleaning are mentioned, but these do not significantly detract from the overall positive impression of the property's cleanliness.
Staff at Tilal Riyadh-Former Shaza Riyadh are largely praised for their professionalism and courteous service. Notable individuals at the front desk and in housekeeping stand out for their exceptional customer service. While a few reports of slow responses exist, the majority of reviews reflect a friendly and cooperative team dedicated to enhancing guest experiences.
The WiFi experience is mixed with several guests appreciating the fast and reliable connection, while others report issues with slow speeds and frequent disconnections. The limitation on the number of devices that can connect also poses a problem for some.
The hotel's spa is highly regarded, particularly for male guests with luxurious facilities and exceptional massages. However, the limited access and services for female guests are a notable drawback. Despite this, the spa's overall quality contributes positively to the guest experience.
The gym at Tilal Riyadh-Former Shaza Riyadh is well-equipped and modern, receiving positive reviews for its facilities. However, the gender-segregated access and lack of gym trainers are points of concern. Nonetheless, the gym's spaciousness and variety of equipment are appreciated by many.
The pool is another amenity that receives positive feedback for its cleanliness and suitability for adult swimmers. However, strict regulations, limited hours for women and the absence of a children's pool limit its appeal for families.
Parking at Tilal Riyadh-Former Shaza Riyadh is commended for its spaciousness and cleanliness with various convenient options available for guests. The efficient valet and car services, including a car wash, further enhance the parking experience.
In conclusion, Tilal Riyadh-Former Shaza Riyadh offers a generally positive experience with its strategic location, clean and spacious rooms and commendable staff service. While dining and WiFi experiences can be variable and certain amenities have gender-specific limitations, the hotel's cleanliness and overall service standard contribute to a pleasant stay for business travelers, families and individual guests.
Categories
The breakfast experience at Tilal Riyadh-Former Shaza Riyadh receives predominantly positive reviews. Guests laud the superb, varied and delicious options available in the diverse buffet, which includes continental and Arabic choices. While some guests noted issues with limited variety and minor organizational challenges, the overall consensus emphasizes the high quality of food and service. The breakfast is often described as rich and delicious, contributing to a commendable dining experience.
Tilal Riyadh-Former Shaza Riyadh's dining experience presents a mixed picture. While the food is generally described as delicious, the dinner buffet often receives critiques for lack of variety and quality inconsistency. Room service has both highlights and areas needing improvement with some guests finding the prices high. Despite these issues, the restaurant staff receives praise for exceptional service, enhancing the overall dining experience.
The rooms at Tilal Riyadh-Former Shaza Riyadh are consistently praised for their spaciousness, cleanliness and modern amenities. Guests highlight the large, stylish and comfortable rooms equipped with kitchenettes and modern appliances. Although a few issues such as noisy air conditioning and missing amenities like bathrobes are mentioned, the general sentiment is one of satisfaction with the rooms' comfort and upkeep.
Cleanliness is a standout feature at Tilal Riyadh-Former Shaza Riyadh with guests frequently noting the impeccable hygiene and elegant design of the rooms and common areas. The hotel staff is commended for maintaining high cleanliness standards through continuous efforts to ensure a sanitized environment. Some minor inconsistencies in daily cleaning are mentioned, but these do not significantly detract from the overall positive impression of the property's cleanliness.
Staff at Tilal Riyadh-Former Shaza Riyadh are largely praised for their professionalism and courteous service. Notable individuals at the front desk and in housekeeping stand out for their exceptional customer service. While a few reports of slow responses exist, the majority of reviews reflect a friendly and cooperative team dedicated to enhancing guest experiences.
The WiFi experience is mixed with several guests appreciating the fast and reliable connection, while others report issues with slow speeds and frequent disconnections. The limitation on the number of devices that can connect also poses a problem for some.
The hotel's spa is highly regarded, particularly for male guests with luxurious facilities and exceptional massages. However, the limited access and services for female guests are a notable drawback. Despite this, the spa's overall quality contributes positively to the guest experience.
The gym at Tilal Riyadh-Former Shaza Riyadh is well-equipped and modern, receiving positive reviews for its facilities. However, the gender-segregated access and lack of gym trainers are points of concern. Nonetheless, the gym's spaciousness and variety of equipment are appreciated by many.
The pool is another amenity that receives positive feedback for its cleanliness and suitability for adult swimmers. However, strict regulations, limited hours for women and the absence of a children's pool limit its appeal for families.
Parking at Tilal Riyadh-Former Shaza Riyadh is commended for its spaciousness and cleanliness with various convenient options available for guests. The efficient valet and car services, including a car wash, further enhance the parking experience.
In conclusion, Tilal Riyadh-Former Shaza Riyadh offers a generally positive experience with its strategic location, clean and spacious rooms and commendable staff service. While dining and WiFi experiences can be variable and certain amenities have gender-specific limitations, the hotel's cleanliness and overall service standard contribute to a pleasant stay for business travelers, families and individual guests.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Name of the pool: Shaza Afiya
Location of the pool: Indoor pool
Is it a pool of special type?
Show more... Heated pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
About Tilal Riyadh-Former Shaza Riyadh
License: 10001356
Guest Reviews
Location
Its position on the Eastern Ring Road allows for easy access to various parts of the city, particularly for business travelers. This strategic location is also appreciated for being relatively quiet and away from the bustling city center, providing a tranquil environment.
However, the hotel is situated somewhat far from the main tourist attractions and the vibrant areas of Riyadh, which may be a drawback for leisure travelers wanting quick access to the city's key sites. The distance to the city center and popular events can take up to 40 minutes without traffic, making it less ideal for those without a car or seeking to indulge in the city's nightlife and tourist offerings.
Overall, Tilal Riyadh-Former Shaza Riyadh's location is excellent for those visiting on business or seeking a peaceful stay near essential services and one of the region's largest mosques. Its ambiance, decor and comprehensive amenities add to the overall positive experience.
Breakfast
However, there are some criticisms with a few guests mentioning limited variety and a need for improved organization in the breakfast service. Some found the breakfast to fall short of five-star standards, citing that it could be repetitive and sometimes below expectations in terms of variety and quality.
Despite these mixed reviews, many guests enjoyed the overall quality of the food and the attentive customer service, indicating that the breakfast experience is generally positive with room for minor improvements. The breakfast is often described as rich, diverse and delicious, making it a noteworthy part of the stay at Tilal Riyadh-Former Shaza Riyadh.
Dinner
Though room service dining has had its highlights with delicious offerings, the quality has also come into question with some guests wishing for better standards. A noteworthy point is that the restaurant service receives praise for being exceptional and generally offers delicious food, but various reviews highlighted the high costs with some describing the prices as very expensive.
Dinner specifically had mixed reviews, being labeled as fantastic and varied by some, while others found it average, limited in options or even very bad. Issues with the temperature of the food, small serving glasses for drinks and lack of variety were mentioned. Despite this, breakfast generally received positive feedback for its excellence and tasty options, although it was sometimes paired with comments on the poor treatment of guests by staff.
In summary, while the delicious taste and extensive menu options stand out positively for Tilal Riyadh-Former Shaza Riyadh's dining, the high prices, inconsistent quality and service-related issues temper the experience.
Rooms
The beds are generally considered comfortable and the room facilities are comprehensive. In-room features like sunproof curtains and ample furniture enhance the overall comfort level. Rooms are also noted for their cleanliness with many guests highlighting the consistent upkeep and hygiene.
However, there are a few areas that guests feel need improvement. Some rooms lack carpeting, have stained or dirty carpets or have issues with air conditioning being noisy or ineffective. The absence of certain amenities like bathrobes, slippers and diverse TV channels has also been pointed out. Moreover, a few rooms have been criticized for not matching the descriptions or photos provided during the booking process.
Overall, Tilal Riyadh-Former Shaza Riyadh's rooms are spacious, clean and well-equipped, providing a pleasant stay for most guests, despite a few isolated concerns about certain missing amenities or maintenance issues.
Beds
However, it's evident that experiences can vary. Some guests found the mattresses worn out and the pillows overly large or even uncomfortable. Instances of not having enough bed coverage or experiencing issues with pillows and blankets were also reported. Additionally, a few guests had concerns about the cleanliness and upkeep of the beds with specific issues such as torn pillows and even small pins in the mattresses being noted.
Overall, while most guests enjoyed their sleeps on the comfortable beds at Tilal Riyadh-Former Shaza Riyadh, there were a few who encountered issues that the hotel might want to address. It seems the hotel staff is generally attentive and strives to resolve these issues, but the consistency in bed quality could use some improvement.
Cleanliness
Several reviews highlight the continuous sterilization efforts, reflecting the hotel's commitment to hygiene. Cleanliness standards are often described as excellent with some guests even rating them 10/10. Rooms are consistently noted as "impeccably clean," "well-kept," and offering a tranquil and comfortable environment.
Guests also appreciate the hotel's stylish decor and modern amenities, which complement the cleanliness, making for an overall satisfying experience. The spacious and organized rooms are particularly valued, contributing to the hotel’s reputation for being clean and luxurious.
However, there are some mentions of inconsistency with daily cleaning, occasional issues with housekeeping and specific areas like the carpets and select furnishings needing attention. Despite these minor concerns, the general consensus emphasizes the superb cleanliness and meticulous care taken to maintain high standards at Tilal Riyadh-Former Shaza Riyadh. The hotel’s cleanliness remains one of its standout features, ensuring a comfortable and inviting stay for its guests.
Staff
Housekeeping staff, particularly Mr. Fouloukan and Mir Kabir, are commended for maintaining high cleanliness standards and being attentive to guest needs. The restaurant team, including the manager, ensures a pleasant dining experience with prompt and helpful service.
Noteworthy mentions go to staff members like Mr. Faiz and Saud for their professionalism and kind demeanor. The valet and security services are also praised for their efficiency and politeness.
Despite some reports of unprofessionalism and slow response times, the majority of feedback reflects a team that is friendly, cooperative and committed to making guests' stays enjoyable. This dedication to high service standards and the positive experiences with specific staff members contribute significantly to the hotel's reputation for hospitality.
Wi-Fi
However, there are several complaints indicating that the WiFi can be slow and unreliable with some guests finding it very poor or even nonexistent at times. Certain guests noted frequent disconnections and slow speeds, which necessitated the use of mobile data. Additionally, the internet service is limited to only three devices, which could be inconvenient for those traveling with multiple gadgets.
Overall, while some guests have enjoyed a seamless internet experience, others have faced challenges that have affected their stay. The hotel might need to address these inconsistencies to ensure a consistently positive experience for all its visitors.
Spa
However, there are significant limitations to note, particularly for female guests. The spa services and massage therapy are predominantly available only for men. Women have restricted access to the pool and spa facilities, limited to early morning hours and then from 9 AM to midnight with no massage or facial services available at all. Some feedback has also mentioned a few operational issues, like unavailable therapists or used robes that smell of oil. Despite these drawbacks, the available spa services, particularly for male guests, are highly praised and add a touch of luxury to the hotel stay.
Gym
However, there are a few considerations to keep in mind. Some reviews have pointed out that the gym's availability is gender-segregated with no gym facilities for women. Additionally, there has been feedback about the need for a gym trainer, especially for child supervision. Despite these aspects, the majority of guests were pleased with the gym, noting its spaciousness and the variety of equipment available. The interior design of the wellness area also received positive mentions, adding to the overall appeal of the fitness facilities at Tilal Riyadh-Former Shaza Riyadh.
Pool
Parking
The hotel also provides several car services, including a car wash, which have received positive feedback. Valet parking is available, although some guests have noted occasional delays and limited staffing. Despite these minor issues, the parking service is generally seen as efficient with cars being retrieved quickly for guests.
Visitors appreciate the free parking spaces, which adds to the hotel's value. Overall, Tilal Riyadh-Former Shaza Riyadh's parking facilities contribute to a pleasant stay, offering both convenience and ease for guests arriving by car.
Family
The hotel has a great location for tourists and offers good food with special mentions for supportive housekeeping staff. Families found the facilities, including the spacious living rooms and separate bedrooms, to be accommodating. However, several reviews noted that despite the hotel's family-friendly claim, some amenities like the kids' club and children's playground were closed and children were not allowed in the swimming pool.
Cleanliness and maintenance issues were a constant theme, including rooms not being properly cleaned upon check-in. Some families experienced delayed luggage transfer services and a lack of flexibility from the management with one review highlighting a hospital appointment that necessitated a late checkout not being accommodated. Supervision for children was also a concern and some services for families were missing.
In summary, while Tilal Riyadh-Former Shaza Riyadh presents a family-oriented atmosphere with spacious accommodations and useful amenities, several areas need improvement, particularly concerning cleanliness, the availability of children's facilities and customer service.
5 Star
Despite these positive notes, several reviews pointed out shortcomings preventing the hotel from living up to the esteemed five-star status. Some guests mentioned that the hotel feels more like a three or four-star property and criticized the outdated furniture and incomplete amenities in the bathroom. There were also comments about the lack of luxury services and poor service quality, including the absence of valet parking and unprofessional reception staff.
In conclusion, while Tilal Riyadh-Former Shaza Riyadh has many strengths in terms of luxury and cleanliness, there are areas requiring improvement to consistently meet the global expectations of a five-star hotel.
Business
The hotel excels in its business amenities, including excellent meeting and conference rooms, as well as a well-appointed business lounge. These facilities have been specifically highlighted as ideal for business meetings and suited for professionals. Guests have noted the cleanliness and sophistication of the staff, contributing to a professional and welcoming environment.
However, there are some concerns regarding noise isolation and the inflexibility of check-out times, which may require early departures even when meetings extend beyond typical hours. Despite these minor drawbacks, Tilal Riyadh-Former Shaza Riyadh remains a top recommendation for business stays, offering a convenient and comfortable experience for business travelers.
Accessible
The hotel has gone the extra mile to cater to individuals with disabilities by offering rooms specially designed for their needs. These ready rooms for people with disabilities are equipped to ensure a comfortable stay. Guests have found the facilities generally accessible, including the essential elements of wheelchair access and accessible elevators.
The hotel staff have received positive remarks for their hospitality, particularly at the reception where their supportive attitude towards guests with disabilities has been appreciated. Additional amenities such as parking and WiFi availability enhance the overall convenience.
However, there were mentions of areas needing improvement, such as the check-in and check-out procedures, which could benefit from better accessibility features. Despite a few contrasting reviews, Shaza Riyadh is overall commended for its efforts to make the hotel accessible and welcoming to all guests.
Heated Pool
Indoor Pool
Honeymoon
Luxury
The hotel's location, while not close to shopping malls, is nonetheless lavish, providing a serene and relaxing environment. The variety offered in the open buffet, along with the high level of professionalism shown by the staff, contributes to an overall exceptional experience.
Amenities, especially the spa, add to the lavish experience, receiving high praise for their quality and service. The luxurious rooms and facilities ensure comfort, quiet and safety, making it feel more like a five-star hotel than its four-star rating.
Despite a few critiques regarding specific areas such as tile maintenance in bathrooms and child-friendly amenities, the overall sentiment towards Tilal Riyadh-Former Shaza Riyadh is overwhelmingly positive. Guests highly recommend this hotel for anyone seeking a blend of luxury, comfort and exquisite design.
Romantic
Yes, Tilal Riyadh-Former Shaza Riyadh has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Tilal Riyadh-Former Shaza Riyadh.
No, Tilal Riyadh-Former Shaza Riyadh doesn't allow dogs.
Yes, parking facilities are available at Tilal Riyadh-Former Shaza Riyadh.
Yes, Tilal Riyadh-Former Shaza Riyadh has a gym.
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