Horseshoe Tunica Casino & Hotel
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Summary of reviewsHorseshoe Tunica Casino & Hotel offers a convenient and enjoyable experience for visitors, particularly due to its prime location near Memphis and other local casinos. The property's easy access, combined with friendly and efficient staff, makes for a smooth check-in process and comfortable stay. The casino itself is clean, modern and provides a fun environment for gaming, complemented by good ventilation despite the allowance of smoking inside.
The rooms are generally praised for their cleanliness, comfort and space, especially the king suites. Soft beds ensure a restful night's sleep and the staff's commitment to maintaining a welcoming atmosphere shines through. However, some guests noted that updates could enhance the ambiance and issues with lighting and dated decor were apparent. Housekeeping generally receives positive feedback, but minor inconsistencies in room maintenance and cleanliness, such as dust and occasional critters, have been reported.
Dining experiences at the hotel present a mixed bag. The breakfast at JB's is well-regarded for its quality and taste, though the lack of complimentary breakfast options and unclear communication about dining availability left some guests unsatisfied. Guests have also had varied experiences with dinner options with positive mentions for the cafe, but criticisms pointed toward the quality and pricing at certain restaurants, particularly Guy Fieri’s.
The pool area, while praised for its cleanliness and friendly staff, faced issues with availability and maintenance, sometimes being closed during peak times or appearing unappealing. Despite the mixed feedback on specific amenities and services, the overall comfort of the rooms and the positive interactions with the staff significantly enhance the guest experience.
In summary, Horseshoe Tunica Casino & Hotel stands out for its excellent location, friendly staff and clean, comfortable accommodations. While there is room for improvement in dining services and room maintenance, the positive aspects generally contribute to a pleasant stay, making the property a popular choice for travelers seeking convenience and entertainment near Memphis.
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The rooms are generally praised for their cleanliness, comfort and space, especially the king suites. Soft beds ensure a restful night's sleep and the staff's commitment to maintaining a welcoming atmosphere shines through. However, some guests noted that updates could enhance the ambiance and issues with lighting and dated decor were apparent. Housekeeping generally receives positive feedback, but minor inconsistencies in room maintenance and cleanliness, such as dust and occasional critters, have been reported.
Dining experiences at the hotel present a mixed bag. The breakfast at JB's is well-regarded for its quality and taste, though the lack of complimentary breakfast options and unclear communication about dining availability left some guests unsatisfied. Guests have also had varied experiences with dinner options with positive mentions for the cafe, but criticisms pointed toward the quality and pricing at certain restaurants, particularly Guy Fieri’s.
The pool area, while praised for its cleanliness and friendly staff, faced issues with availability and maintenance, sometimes being closed during peak times or appearing unappealing. Despite the mixed feedback on specific amenities and services, the overall comfort of the rooms and the positive interactions with the staff significantly enhance the guest experience.
In summary, Horseshoe Tunica Casino & Hotel stands out for its excellent location, friendly staff and clean, comfortable accommodations. While there is room for improvement in dining services and room maintenance, the positive aspects generally contribute to a pleasant stay, making the property a popular choice for travelers seeking convenience and entertainment near Memphis.
Hotel Taking Steps Towards Sustainability
Casino Hotel
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Guest Reviews
Located conveniently close to Memphis, Horseshoe Tunica Casino & Hotel offers a prime location for travelers looking for ease of access to the city's attractions. The hotel's proximity to other casinos adds to its appeal, providing guests with entertainment options that are just a short walk away. Despite a few hiccups with room readiness and specific requests, the consensus highlights its fabulous location and clean, comfortable premises. Easy parking and check-in processes enhance the overall convenience of staying at this property. The staff receives positive mentions, further elevating the guest experience. The casino itself is noted for its updated and clean environment, making it a attractive choice for visitors eager to try their luck. Overall, Horseshoe Tunica stands out for its excellent location and convenient amenities, offering a pleasant stay close to the vibrant Memphis area.
The breakfast experience at Horseshoe Tunica Casino & Hotel seems to present a mixed bag based on guest reviews. Guests have enjoyed the quality of breakfast offered at JB's, praising the food for being hot, tasty and plentiful. However, several reviews expressed disappointment with the lack of complimentary breakfast despite it being advertised on the website. Some guests also noted that there were no options for early breakfast, limiting choices for early risers. Moreover, there is a general sense of confusion about whether breakfast is available, as several guests were unaware of any dining options within the hotel. The food at the casino cafe was well-received, although some found it to be a bit pricey for a standard breakfast. Overall, while the quality of the food is commendable, there seems to be a need for clearer communication and more accessible breakfast options.
Visitors had mixed experiences with the dining options at Horseshoe Tunica Casino & Hotel. Some guests appreciated the great food and described the restaurants as nice with clean and comfortable settings. Others enjoyed very good meals, especially at the cafe where both breakfast and dinner were positively mentioned. However, there were also several criticisms regarding the quality and pricing of food, particularly at Guy Fieri’s restaurant, where some felt the food ranged from fair to very poor. Service issues were also noted, such as limited restaurant hours and unfriendliness from some staff members. Overall, while there were enjoyable dining experiences for some, others found the food to be lacking and overpriced.
The rooms at Horseshoe Tunica Casino & Hotel present an overall mixed experience for guests. Positive remarks highlight the friendliness of the staff and the cleanliness of the rooms with several guests noting that their rooms were spacious, nicely set up and very clean. Comfortable beds also stand out as a common feature, contributing to a pleasant stay for many visitors. The king suites, in particular, receive high praise for their size and amenities, adding to the sense of comfort and convenience, especially given their proximity to the casino.
However, several concerns detract from these positive aspects. Many guests have found the rooms to be dark, gloomy and in need of updates, suggesting that the property has not seen significant renovations in years. Issues with cleanliness were noted, including dusty, dirty rooms and unpleasant smells, such as smoke and weed. Additionally, the lack of room service or daily cleaning was mentioned, which may inconvenience some travelers. While the rooms serve their purpose, particularly for short casino visits, the consensus indicates that there is room for improvement in both maintenance and overall ambiance.
Guests at Horseshoe Tunica Casino & Hotel have consistently praised the comfort and quality of the beds, often describing them as comfy, comfortable and amazing. Many visitors highlighted their restful sleep, attributing it to the very comfortable king beds, noting how wonderfully they slept. On occasion, guests expressed a desire to take the mattress home, underscoring the exceptional comfort of the beds. Cleanliness and quietness of the rooms were also positively noted, contributing to an overall satisfying stay.
Horseshoe Tunica Casino & Hotel generally receives positive feedback regarding its cleanliness and overall comfort from guests. Many highlight that the rooms are clean, comfortable and equipped with incredibly soft beds, enhancing their stay. The staff frequently garners praise for being friendly, helpful and efficient, contributing to a welcoming atmosphere. Housekeeping, in particular, is often singled out for maintaining a high standard.
However, there are occasional inconsistencies reported. Some guests encounter rooms that fall short with mentions of dust, spider webs and even critters in specific instances. Others have noted issues such as filthy furniture and unclean bathrooms. While some areas, like hallways, occasionally need better maintenance, many guests find the property generally well-kept.
The absence of amenities like coffee makers in the rooms and minor inconveniences related to room descriptions or maintenance (such as low toilets unsuitable for seniors) were also reported. Nevertheless, the property seems to maintain a generally respectable level of cleanliness and comfort, making it convenient for short casino visits and offering adequate facilities for most guests.
Visitors to the Horseshoe Tunica Casino & Hotel frequently highlight the commendable demeanor of the staff. The general consensus points to a friendly, welcoming and helpful team that makes an effort to ensure guests feel comfortable and well taken care of. Many guests appreciated the super friendly and attentive nature of the personnel, noting that their positive attitude significantly contributed to a pleasant stay. Even amid technical challenges like a global tech outage that caused room assignment issues, the staff's commitment to guest satisfaction was evident as they worked efficiently to reassign rooms.
However, not all feedback was uniformly positive. Some guests encountered less satisfactory interactions, particularly pointing out the reception attendants as being extremely rude. Additionally, there were mentions of some staff appearing unhappy in their roles, which dampened the overall guest experience for a few visitors.
Despite these occasional lapses, the majority of reviews emphasize the friendliness and politeness of the hotel staff. The positive interactions with the staff, coupled with comfortable accommodations and clean rooms, generally left a favorable impression on most visitors.
The pool area at Horseshoe Tunica Casino & Hotel has received mixed feedback from guests. Many guests have lauded the swimming pool area, describing it as awesome, very nice and clean with amazing staff. However, there have been several instances where the pool was not open, including during key times such as the middle of summer, which disappointed some visitors. A few guests also noted that the pool was not well maintained at times with reports of it being green or looking unappealing. Overall, while the pool area has the potential to be a standout feature, its availability and maintenance appear to be inconsistent.
The casino at Horseshoe Tunica Casino & Hotel receives generally positive feedback from guests. It is often described as great, spacious and fun, making it an enjoyable place for casino enthusiasts. The ventilation is remarked upon as being notably good, especially given that smoking is allowed inside, though there are a few instances where guests felt the cigarette smoke was overwhelming and caused discomfort. Despite occasional losses, many guests found it entertaining enough to consider returning in the future. Overall, the casino contributes significantly to an enjoyable stay at the hotel, offering a lively and well-maintained environment for gaming.
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Location
Breakfast
Dinner
Rooms
However, several concerns detract from these positive aspects. Many guests have found the rooms to be dark, gloomy and in need of updates, suggesting that the property has not seen significant renovations in years. Issues with cleanliness were noted, including dusty, dirty rooms and unpleasant smells, such as smoke and weed. Additionally, the lack of room service or daily cleaning was mentioned, which may inconvenience some travelers. While the rooms serve their purpose, particularly for short casino visits, the consensus indicates that there is room for improvement in both maintenance and overall ambiance.
Beds
Cleanliness
However, there are occasional inconsistencies reported. Some guests encounter rooms that fall short with mentions of dust, spider webs and even critters in specific instances. Others have noted issues such as filthy furniture and unclean bathrooms. While some areas, like hallways, occasionally need better maintenance, many guests find the property generally well-kept.
The absence of amenities like coffee makers in the rooms and minor inconveniences related to room descriptions or maintenance (such as low toilets unsuitable for seniors) were also reported. Nevertheless, the property seems to maintain a generally respectable level of cleanliness and comfort, making it convenient for short casino visits and offering adequate facilities for most guests.
Staff
However, not all feedback was uniformly positive. Some guests encountered less satisfactory interactions, particularly pointing out the reception attendants as being extremely rude. Additionally, there were mentions of some staff appearing unhappy in their roles, which dampened the overall guest experience for a few visitors.
Despite these occasional lapses, the majority of reviews emphasize the friendliness and politeness of the hotel staff. The positive interactions with the staff, coupled with comfortable accommodations and clean rooms, generally left a favorable impression on most visitors.
Pool
Casino
Yes, Horseshoe Tunica Casino & Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Horseshoe Tunica Casino & Hotel.
No, Horseshoe Tunica Casino & Hotel doesn't allow dogs.
No, parking facilities aren't available at Horseshoe Tunica Casino & Hotel.
Yes, Horseshoe Tunica Casino & Hotel has a gym.
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