Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA
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Summary of reviewsKyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA enjoys high marks from guests for its strategic location, excellent breakfast offerings, comfortable rooms, friendly staff and numerous amenities, despite some mixed experiences in certain areas.
The hotel's location is particularly advantageous for travelers in transit, event attendees at the nearby Eurexpo exhibition center and those looking for easy highway access. The quiet surroundings provide a restful stay, though the industrial area and limited public transport options might not appeal to everyone.
Guests consistently praise the breakfast for its quality, variety and freshness with many highlighting the homemade items and freshly squeezed orange juice. Despite some considering it expensive, the consensus is that it offers good value for money. The dining experience is overall satisfactory with commendations for the delicious and well-presented dishes, though there are occasional complaints about limited options, particularly on Sundays.
Rooms are noted for their spaciousness, modern decor and comfort, contributing to a restful stay with high-quality bedding and effective soundproofing. However, there are occasional cleanliness issues like dusty surfaces and stained carpets, which suggest the need for more consistent housekeeping.
The cleanliness of the hotel is generally good, especially in the spa and pool areas, though sporadic issues of dust and maintenance lapses in common areas have been noted.
The staff earns high praise for their friendliness and professionalism with many guests appreciating their attentiveness and helpfulness. Nonetheless, a few guests experienced less satisfactory interactions, particularly with non-French speakers.
Free WiFi is available throughout the property but has received mixed reviews due to inconsistent performance and connectivity issues, which could benefit from improvement.
The spa is a well-maintained and clean facility that many guests find relaxing and enjoyable, though operational quirks like extra charges and appointment requirements are noted. Similarly, the gym is well-equipped and clean, offering a positive workout experience despite some equipment needing repair.
The indoor pool is appreciated for its cleanliness and spaciousness, though the water temperature is commonly deemed too cold, impacting comfort. Despite some needed renovations, it remains a popular feature.
Lastly, parking facilities receive high praise for their convenience and security, catering well to guests’ needs.
Overall, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA offers a pleasant stay with its convenient location, quality amenities and friendly staff, making it a favored choice for travelers seeking comfort and ease of access.
Categories
The hotel's location is particularly advantageous for travelers in transit, event attendees at the nearby Eurexpo exhibition center and those looking for easy highway access. The quiet surroundings provide a restful stay, though the industrial area and limited public transport options might not appeal to everyone.
Guests consistently praise the breakfast for its quality, variety and freshness with many highlighting the homemade items and freshly squeezed orange juice. Despite some considering it expensive, the consensus is that it offers good value for money. The dining experience is overall satisfactory with commendations for the delicious and well-presented dishes, though there are occasional complaints about limited options, particularly on Sundays.
Rooms are noted for their spaciousness, modern decor and comfort, contributing to a restful stay with high-quality bedding and effective soundproofing. However, there are occasional cleanliness issues like dusty surfaces and stained carpets, which suggest the need for more consistent housekeeping.
The cleanliness of the hotel is generally good, especially in the spa and pool areas, though sporadic issues of dust and maintenance lapses in common areas have been noted.
The staff earns high praise for their friendliness and professionalism with many guests appreciating their attentiveness and helpfulness. Nonetheless, a few guests experienced less satisfactory interactions, particularly with non-French speakers.
Free WiFi is available throughout the property but has received mixed reviews due to inconsistent performance and connectivity issues, which could benefit from improvement.
The spa is a well-maintained and clean facility that many guests find relaxing and enjoyable, though operational quirks like extra charges and appointment requirements are noted. Similarly, the gym is well-equipped and clean, offering a positive workout experience despite some equipment needing repair.
The indoor pool is appreciated for its cleanliness and spaciousness, though the water temperature is commonly deemed too cold, impacting comfort. Despite some needed renovations, it remains a popular feature.
Lastly, parking facilities receive high praise for their convenience and security, catering well to guests’ needs.
Overall, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA offers a pleasant stay with its convenient location, quality amenities and friendly staff, making it a favored choice for travelers seeking comfort and ease of access.
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Guest Reviews
The Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is praised for its strategic location, particularly beneficial for travelers passing through or attending events at the nearby Eurexpo exhibition center. Situated close to major highways, the hotel provides a convenient stopover for those on longer journeys and offers quick access to the Groupama Stadium and LDLC Arena. The proximity to the airport, about a 15-minute drive, also adds to its appeal for travelers in transit.
Guests appreciate the quiet and tranquil environment, ideal for restful stays away from the city's bustle. Despite its more serene setting, the hotel is noted to be geographically well-positioned and close to essential amenities like supermarkets and gas stations. It's also within a reasonable 20-minute drive to the city of Lyon.
However, several reviewers highlighted the downside of its industrial surroundings, which some found less charming and somewhat isolating. The distant location from Lyon's city center, coupled with limited public transportation options, requires guests to have a car to navigate comfortably. For those relying on public transit, access appears to be challenging with mentions of poorly served routes.
In summary, while the hotel's location may not be ideal for those looking to explore Lyon's urban attractions extensively, it offers a perfect, peaceful setting for those in transit, attending nearby events or seeking a quiet retreat with easy highway access.
At 'Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA', the breakfast experience receives high praise for its quality, variety and abundance. Guests consistently highlight the breakfast as well-stocked, generous and diverse with numerous sweet and savory options. Many reviews mention the freshness and high quality of the products, often singling out the freshly squeezed orange juice and homemade items as particularly noteworthy. The breakfast buffet is frequently described as exceptional, plentiful and capable of catering to all tastes, offering everything from scrambled eggs to a self-service omelette station.
While some guests find the cost of breakfast to be on the higher side, many still consider it good value for money given the extensive offerings. Despite a few mentions of the lack of vegan options and limited wholemeal bread, overall satisfaction is high. The friendly and efficient breakfast staff also contribute positively to the experience.
In summary, the breakfast at this hotel is rated highly for its extensive selection, high-quality ingredients and generous portions, although the price point is noted as a consideration for some guests.
Located just outside Lyon, the Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA offers a mixed dining experience that caters to a wide range of preferences. The on-site restaurant receives significant praise for its quality and variety, featuring dishes that diners find delicious and well-presented. Generous portions and attentive staff contribute positively to the overall dining experience. The restaurant's evening buffet, in particular, has been highlighted for its excellent quality and extensive selection, satisfying those with hearty appetites.
Nevertheless, some diners find the restaurant's offerings to be on the pricier side and a few have raised concerns about the limited choices available on certain days, particularly on Sundays when the main restaurant is typically closed and the only option is pizza from the bar. The menu predominantly offers buffet-style dining, which has its ups and downs. While the cold buffet items often receive high marks, the hot buffet sometimes falls short of expectations with complaints about dishes not being fresh or adequately seasoned.
There are occasional issues with food temperature and service efficiency, but these instances appear to be balanced by positive reviews about the restaurant’s atmosphere and the friendliness of the staff. For vegetarians, options may be somewhat limited with the risotto often being the only consistent choice, though it's noted as satisfactory.
Breakfast receives similar comments—deemed good but slightly expensive for the value provided. Those with early schedules might find the service a bit slow, especially when waiting for items like freshly cooked eggs.
Overall, dining at the Kyriad Prestige Lyon Est's restaurant provides a generally positive experience, particularly for those who enjoy buffet meals and appreciate a spacious dining environment with attentive service. Just be mindful of potential closures and higher prices relative to the quality and variety on offer.
The rooms at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA predominantly receive positive feedback for their spaciousness, comfort and cleanliness. Guests frequently mention the modern and stylish decor, as well as the well-maintained and functional facilities within the rooms. Families appreciate the large, well-laid-out family rooms and suites with specific mentions of comfortable beds and clean, separate bathrooms and toilets. High-quality bedding and effective soundproofing contribute to a pleasant stay with the rooms often described as cozy and quiet. Amenities like air conditioning, coffee machines and large showers add an extra layer of convenience and comfort.
However, several reviews note areas needing improvement, such as occasional cleanliness issues, like dusty surfaces, stained carpets and subpar maintenance of showers and toilets. Some rooms were reported as too hot with insufficient heating in others and missing amenities such as bathrobes and slippers. Despite these concerns, the overall value for money, combined with the friendly and attentive staff, leaves a positive impression on many guests.
Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA consistently draws praise for its exceptional bedding and comfortable beds. Guests frequently compliment the hotel’s high-quality, spacious and very comfortable beds with many pointing out the superb mattresses and bedding as a highlight of their stay. The pillows also receive accolades for their comfort, enhancing the overall sleep experience. Overall, reviewers underscore the excellent comfort and quality of the beds, often noting a restful and calming night’s sleep. Despite some minor issues such as occasionally too-soft bedding or mismatched bed configurations, the prevailing sentiment is one of satisfaction with the comfort and cleanliness of the bedding. The staff's adaptability and professional service further contribute to a positive lodging experience.
Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA earns mixed reviews regarding its cleanliness. On a positive note, many guests highlighted the hotel as very clean and well-maintained. Phrases such as "clean hotel," "clean room," and "very clean" were frequently mentioned, underscoring an overall appreciation for the cleanliness of the establishment. The spa and pool areas also received accolades for their cleanliness, contributing to a generally pleasant experience for visitors.
However, several reviews raised concerns about sporadic issues of cleanliness. Guests reported dust in multiple places, dirty carpets, stained furniture and insufficient attention to detail, especially in bathrooms. Specific complaints included dirty coffee makers, smelly towels and stained bed linens. Some rooms were noted to have deep-cleaning needs with noticeable dust and marks left unaddressed. Additionally, common areas and amenities, such as hallways and the Jacuzzi ventilation, were pointed out for their lack of proper maintenance.
Despite the positive feedback, these lapses in cleanliness and upkeep suggest that the hotel could benefit from more consistent and thorough housekeeping practices.
The reviews for the staff at the Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA predominantly highlight their friendliness and professionalism. Guests frequently described the staff as very friendly, welcoming, attentive and helpful. Many noted that the reception and spa staff were particularly commendable with specific mentions of individuals who exhibited exceptional professionalism and kindness. The quality of service provided seems to have left a positive impression with the staff often described as smiling, polite and responsive.
However, it was not without its criticisms. Some guests experienced issues with non-French speakers and noted a lack of helpfulness and friendliness upon check-in. There were also mentions of the staff appearing disengaged or unprofessional at times and some guests felt the reception team could be more pleasant.
Despite these occasional negative experiences, the overall sentiment towards the staff was positive with many reviews emphasizing their accommodating and attentive nature. The staff's general disposition and dedication to customer service played a significant role in enhancing guests' stays, contributing to a welcoming and pleasant atmosphere throughout the hotel.
The Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA offers complimentary WiFi throughout the property, which hotel guests can access at no additional charge. While some guests have praised the WiFi for being very good or excellent, many others have experienced difficulties. Several reviewers highlighted issues such as weak or slow connections, poor range and unreliable service. These problems have sometimes made it impossible to connect to platforms like Netflix or to project PC screens onto the TV. Additionally, users noted that the WiFi was often insufficient for professional use with reports of non-functional service for work laptops. The overall consensus suggests that while WiFi is available and free, its performance is inconsistent and could benefit from improvements.
Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA boasts a well-maintained and clean spa that guests found to be an amazing and tranquil retreat. The facilities, including the pool, jacuzzi and sauna, received high praise for being pleasant and top-notch. The presence of professional masseuses and the availability of various massage therapies added to the positive experience, making the spa a highlight of many stays.
However, some guests faced issues with organization and accessibility with extra charges for certain amenities such as the hammam and spa access. The need for prior appointments and the lack of provided bathrobes were noted as inconveniences. Despite these challenges, many visitors appreciated the clean and beautiful spa center, the relaxing ambiance and the high quality of spa services, making it an enjoyable part of their visit.
Overall, while the spa at Kyriad Prestige Lyon Est has its operational quirks, its relaxing environment and excellent facilities generally ensure a pleasant experience for those looking to unwind.
The gym at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA receives generally favorable feedback from guests. It is described as a spacious and well-equipped facility, offering modern equipment and various activities. Guests appreciate the cleanliness of the gym and the convenience of its 24/7 availability. The fitness room is noted for being top-notch with high-quality equipment, contributing to an overall positive workout experience. The gym also features in conjunction with other amenities, such as a swimming pool and Jacuzzi, enhancing the wellness experience. Despite some mentions of broken equipment that needs repair, the majority of guests find the gym excellent and comprehensive, suitable for a good workout session during their stay.
Nestled in a picturesque setting, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA features an impressive indoor pool area, highly appreciated by its guests. The pool is frequently described as beautiful, spacious and clean with many noting its well-maintained condition. The pool provides a pleasant and relaxing atmosphere, making it an inviting place for both solo relaxation and family fun.
Guests have enjoyed the amenities available alongside the pool, including a jacuzzi and foosball, which add to the leisure experience. The pool area is highlighted by ample sun loungers, allowing visitors to comfortably unwind. Additionally, the indoor pool is semi-covered with the option to open the roof, providing flexibility depending on the weather.
However, the pool water temperature has been a point of contention for many with numerous comments about it being too cold for comfortable swimming. Despite being labeled as heated, the thermal comfort did not meet the expectations of several guests.
Additionally, while many reviews praised the pool for being clean, there were occasional reports of cleanliness issues, such as dirty ventilation and stains in the pool area. The pool area could also use some renovations, particularly in terms of lighting and the pool's tiles that are starting to come loose.
Overall, the pool at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is seen as a valuable and enjoyable feature, despite some concerns over water temperature and maintenance. With its family-friendly environment and additional recreational options, it remains a highlight for many guests visiting the hotel.
The parking facilities at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA receive high praise from guests for their convenience and security. The hotel offers a variety of parking options, including a large parking lot, underground garage and outdoor spaces, all of which are secure and well-maintained. Many reviews highlight the ample availability of parking spaces, which are easily accessible and free of charge. Some guests also appreciated the presence of electric charging stations.
The spacious and shaded areas ensure comfort and there are specialized spots for handicapped parking. The secure parking environment is frequently mentioned as a reassuring feature with some noting the helpfulness of the hotel manager in case of any issues. Overall, the parking facility at this hotel is regarded as convenient, safe and accommodating, making it an excellent choice for those traveling by car.
The Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA offers several amenities for guests driving electric vehicles, including multiple EV charging stations. Many reviews highlighted the convenience and availability of the electric car charging points. Guests found the facilities to be useful with some mentioning that free EV charging was available. However, there were occasional issues, such as chargers being occupied by gasoline vehicles or the need for tech support for the Tesla charging station. Overall, despite some minor improvements needed, the hotel generally provides accessible and handy EV charging facilities, ensuring guests can recharge their electric cars during their stay.
Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is highly regarded for its family-friendly amenities and activities for kids. Guests consistently praise the spacious and comfortable family rooms, which are well-equipped and ideal for a family stay, providing sufficient space even for larger families. The hotel's pool is a significant highlight with kids thoroughly enjoying the swimming activities, making it a perfect spot for families to have fun together.
The hotel features various child-centric facilities, including a foosball table, pinball machine and a small play area, keeping young guests entertained. The family atmosphere, combined with the welcoming reception and excellent family-oriented services, contributes to the ease and comfort of a family stay. Additionally, the hotel offers quality and security in its family rooms with specific areas separated for kids, enhancing the overall experience for both parents and children.
Despite the minor drawbacks such as the absence of a kid's menu and occasional monopolization of the pool and jacuzzi by families, the overall sentiment remains positive. Families also appreciate the large parking lot, easy access and proximity to key locations, making it suitable for stopovers or extended stays. The presence of thoughtful gestures, especially during special celebrations like birthdays, adds a personal touch to the family experience.
In summary, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is a suitable and comfortable option for families looking to spend quality time together with ample activities to keep children entertained and a welcoming atmosphere that ensures a memorable stay.
Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA presents itself as a four-star establishment and several reviews affirm its luxurious ambiance and well-designed spaces. Guests particularly appreciate the clean, consistent quality experience and find the hotel to be of good value for money. There are also mentions of the hotel maintaining its four-star standard in terms of staff service, reflecting a level of professionalism and attention which adds to the overall positive guest experience.
However, numerous reviews highlight areas where the hotel falls short of the expected four-star criteria. Guests express disappointment with the level of attention to detail and the overall cleanliness, suggesting that maintenance and cleaning practices need improvement. There are specific concerns about the showers and the lack of air conditioning, which detract from the comfort typically associated with a four-star rating. Several reviews also note a limited selection of hot dishes at breakfast and average food quality, which do not meet the high expectations for such an establishment.
Despite the luxurious description and the strategic location making it ideal for a stopover, some guests feel that the hotel does not fully live up to its four-star status. Issues such as the facade and signage needing maintenance, insufficient amenities and substandard spa reservation processing through Booking.com were common points of frustration. The consensus is that while the hotel has four-star potential, more consistent maintenance and improved attention to detail are needed to align with the advertised prestige.
In conclusion, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA offers a quality stay with many aspects befitting a four-star rating, but guest reviews indicate that there is room for improvement to truly meet the four-star standard they promote.
Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is highly recommended for business travelers, offering a range of business-friendly facilities and services. Guests appreciate the business-oriented environment and the hotel's excellent support for corporate needs. The location is particularly convenient for those attending the EXPO trade fair or meetings in the area. The hotel features spacious and well-equipped rooms, ideal for work and offers great value for money despite high prices during busy periods like the Equita Lyon.
The business facilities are top-notch, including good internet access, suitable areas for business meetings and functions well suited for seminars. The hotel also provides amenities such as car charging facilities, making it a practical choice for business travel. Guests find the reception staff to be supportive and kind, contributing to a smooth business stay.
While some find the prices for the spa high, the hotel maintains a quiet and clean environment, essential for relaxation after a busy day. Overall, the Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is a functional, comfortable and well-equipped option for those on business trips, ensuring a productive and pleasant stay.
The Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA offers a generally accessible experience, catering well to guests with disabilities. The hotel is conveniently located near a highway, making it easily accessible by car, although it is situated in an industrial area with limited walkable amenities nearby. Positive aspects of accessibility include an accessible pool and a functional elevator. The property features handicap accessible rooms, designated handicap parking spaces—though these are sometimes occupied by company vehicles—and spacious, clean rooms with comfortable bedding and barrier-free access as requested.
Guests have noted that the hotel infrastructure is suitable for those with mobility issues and the staff is described as thoughtful and supportive, even during busy exhibition times. However, there are areas where accessibility could be improved, particularly for non-French speakers and in facilities like the wheelchair charging station. While most facilities and the overall structure are accessible, there remain some areas that may require attention to better accommodate all guests.
The Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA boasts an impressive indoor pool complex that has garnered numerous positive reviews from guests. Described as spacious, beautiful and great for relaxation, the pool area is a highlight of the hotel. Guests have particularly enjoyed the heated water and the large jacuzzi, making it ideal for a nice romantic stay or family-friendly visit. The indoor pool and spa facilities, including a jacuzzi, offer a nice added bonus for visitors looking to unwind. Despite one comment about the pool water being cold and a minor issue with a false fire alarm, the overall feedback emphasizes the excellent and accessible indoor pool as a standout feature of the hotel.
Nestled in a tranquil location, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is the perfect haven for couples seeking a romantic retreat. The serene surroundings and quiet ambiance make it an ideal spot for a romantic getaway or a celebration with a partner. Guests appreciate the cozy, romantic setting and the hotel’s design, which enhances the overall romantic atmosphere.
The spa and wellness area are often highlighted for contributing to a relaxing weekend with a sumptuous wellness area and a romantic spa and pool ambiance perfect for unwinding. Though the duo massage experience received mixed feedback, the couples massage performed by Sara and Aurélie added a special touch to some stays.
Special occasions like birthdays become even more memorable with romantic surprises and celebrations organized by the hotel. The cozy rooms further add to the charm, making it an ideal choice for a romantic stay. In summary, the hotel offers a quiet, pleasant and romantic environment perfect for couples looking to escape into a world of tranquility and romance.
Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is recognized as a pet-friendly establishment, warmly welcoming dogs and other pets. Guests frequently note the hotel's friendly reception, even for travelers arriving with large dogs. The hotel allows dogs, making it a comfortable choice for pet owners. With dog-friendly rooms and areas, pets are made to feel at home. While some reviews mention limited flexibility regarding certain amenities like the spa pool, overall, the hotel provides an accommodating and cozy environment for pets and their owners.
Location Show Map
Location
Guests appreciate the quiet and tranquil environment, ideal for restful stays away from the city's bustle. Despite its more serene setting, the hotel is noted to be geographically well-positioned and close to essential amenities like supermarkets and gas stations. It's also within a reasonable 20-minute drive to the city of Lyon.
However, several reviewers highlighted the downside of its industrial surroundings, which some found less charming and somewhat isolating. The distant location from Lyon's city center, coupled with limited public transportation options, requires guests to have a car to navigate comfortably. For those relying on public transit, access appears to be challenging with mentions of poorly served routes.
In summary, while the hotel's location may not be ideal for those looking to explore Lyon's urban attractions extensively, it offers a perfect, peaceful setting for those in transit, attending nearby events or seeking a quiet retreat with easy highway access.
Breakfast
While some guests find the cost of breakfast to be on the higher side, many still consider it good value for money given the extensive offerings. Despite a few mentions of the lack of vegan options and limited wholemeal bread, overall satisfaction is high. The friendly and efficient breakfast staff also contribute positively to the experience.
In summary, the breakfast at this hotel is rated highly for its extensive selection, high-quality ingredients and generous portions, although the price point is noted as a consideration for some guests.
Dinner
Nevertheless, some diners find the restaurant's offerings to be on the pricier side and a few have raised concerns about the limited choices available on certain days, particularly on Sundays when the main restaurant is typically closed and the only option is pizza from the bar. The menu predominantly offers buffet-style dining, which has its ups and downs. While the cold buffet items often receive high marks, the hot buffet sometimes falls short of expectations with complaints about dishes not being fresh or adequately seasoned.
There are occasional issues with food temperature and service efficiency, but these instances appear to be balanced by positive reviews about the restaurant’s atmosphere and the friendliness of the staff. For vegetarians, options may be somewhat limited with the risotto often being the only consistent choice, though it's noted as satisfactory.
Breakfast receives similar comments—deemed good but slightly expensive for the value provided. Those with early schedules might find the service a bit slow, especially when waiting for items like freshly cooked eggs.
Overall, dining at the Kyriad Prestige Lyon Est's restaurant provides a generally positive experience, particularly for those who enjoy buffet meals and appreciate a spacious dining environment with attentive service. Just be mindful of potential closures and higher prices relative to the quality and variety on offer.
Rooms
However, several reviews note areas needing improvement, such as occasional cleanliness issues, like dusty surfaces, stained carpets and subpar maintenance of showers and toilets. Some rooms were reported as too hot with insufficient heating in others and missing amenities such as bathrobes and slippers. Despite these concerns, the overall value for money, combined with the friendly and attentive staff, leaves a positive impression on many guests.
Beds
Cleanliness
However, several reviews raised concerns about sporadic issues of cleanliness. Guests reported dust in multiple places, dirty carpets, stained furniture and insufficient attention to detail, especially in bathrooms. Specific complaints included dirty coffee makers, smelly towels and stained bed linens. Some rooms were noted to have deep-cleaning needs with noticeable dust and marks left unaddressed. Additionally, common areas and amenities, such as hallways and the Jacuzzi ventilation, were pointed out for their lack of proper maintenance.
Despite the positive feedback, these lapses in cleanliness and upkeep suggest that the hotel could benefit from more consistent and thorough housekeeping practices.
Staff
However, it was not without its criticisms. Some guests experienced issues with non-French speakers and noted a lack of helpfulness and friendliness upon check-in. There were also mentions of the staff appearing disengaged or unprofessional at times and some guests felt the reception team could be more pleasant.
Despite these occasional negative experiences, the overall sentiment towards the staff was positive with many reviews emphasizing their accommodating and attentive nature. The staff's general disposition and dedication to customer service played a significant role in enhancing guests' stays, contributing to a welcoming and pleasant atmosphere throughout the hotel.
Wi-Fi
Spa
However, some guests faced issues with organization and accessibility with extra charges for certain amenities such as the hammam and spa access. The need for prior appointments and the lack of provided bathrobes were noted as inconveniences. Despite these challenges, many visitors appreciated the clean and beautiful spa center, the relaxing ambiance and the high quality of spa services, making it an enjoyable part of their visit.
Overall, while the spa at Kyriad Prestige Lyon Est has its operational quirks, its relaxing environment and excellent facilities generally ensure a pleasant experience for those looking to unwind.
Gym
Pool
Guests have enjoyed the amenities available alongside the pool, including a jacuzzi and foosball, which add to the leisure experience. The pool area is highlighted by ample sun loungers, allowing visitors to comfortably unwind. Additionally, the indoor pool is semi-covered with the option to open the roof, providing flexibility depending on the weather.
However, the pool water temperature has been a point of contention for many with numerous comments about it being too cold for comfortable swimming. Despite being labeled as heated, the thermal comfort did not meet the expectations of several guests.
Additionally, while many reviews praised the pool for being clean, there were occasional reports of cleanliness issues, such as dirty ventilation and stains in the pool area. The pool area could also use some renovations, particularly in terms of lighting and the pool's tiles that are starting to come loose.
Overall, the pool at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is seen as a valuable and enjoyable feature, despite some concerns over water temperature and maintenance. With its family-friendly environment and additional recreational options, it remains a highlight for many guests visiting the hotel.
Parking
The spacious and shaded areas ensure comfort and there are specialized spots for handicapped parking. The secure parking environment is frequently mentioned as a reassuring feature with some noting the helpfulness of the hotel manager in case of any issues. Overall, the parking facility at this hotel is regarded as convenient, safe and accommodating, making it an excellent choice for those traveling by car.
EV charging stations
Family
The hotel features various child-centric facilities, including a foosball table, pinball machine and a small play area, keeping young guests entertained. The family atmosphere, combined with the welcoming reception and excellent family-oriented services, contributes to the ease and comfort of a family stay. Additionally, the hotel offers quality and security in its family rooms with specific areas separated for kids, enhancing the overall experience for both parents and children.
Despite the minor drawbacks such as the absence of a kid's menu and occasional monopolization of the pool and jacuzzi by families, the overall sentiment remains positive. Families also appreciate the large parking lot, easy access and proximity to key locations, making it suitable for stopovers or extended stays. The presence of thoughtful gestures, especially during special celebrations like birthdays, adds a personal touch to the family experience.
In summary, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is a suitable and comfortable option for families looking to spend quality time together with ample activities to keep children entertained and a welcoming atmosphere that ensures a memorable stay.
4 Star
However, numerous reviews highlight areas where the hotel falls short of the expected four-star criteria. Guests express disappointment with the level of attention to detail and the overall cleanliness, suggesting that maintenance and cleaning practices need improvement. There are specific concerns about the showers and the lack of air conditioning, which detract from the comfort typically associated with a four-star rating. Several reviews also note a limited selection of hot dishes at breakfast and average food quality, which do not meet the high expectations for such an establishment.
Despite the luxurious description and the strategic location making it ideal for a stopover, some guests feel that the hotel does not fully live up to its four-star status. Issues such as the facade and signage needing maintenance, insufficient amenities and substandard spa reservation processing through Booking.com were common points of frustration. The consensus is that while the hotel has four-star potential, more consistent maintenance and improved attention to detail are needed to align with the advertised prestige.
In conclusion, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA offers a quality stay with many aspects befitting a four-star rating, but guest reviews indicate that there is room for improvement to truly meet the four-star standard they promote.
Business
The business facilities are top-notch, including good internet access, suitable areas for business meetings and functions well suited for seminars. The hotel also provides amenities such as car charging facilities, making it a practical choice for business travel. Guests find the reception staff to be supportive and kind, contributing to a smooth business stay.
While some find the prices for the spa high, the hotel maintains a quiet and clean environment, essential for relaxation after a busy day. Overall, the Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA is a functional, comfortable and well-equipped option for those on business trips, ensuring a productive and pleasant stay.
Accessible
Guests have noted that the hotel infrastructure is suitable for those with mobility issues and the staff is described as thoughtful and supportive, even during busy exhibition times. However, there are areas where accessibility could be improved, particularly for non-French speakers and in facilities like the wheelchair charging station. While most facilities and the overall structure are accessible, there remain some areas that may require attention to better accommodate all guests.
Indoor Pool
Romantic
The spa and wellness area are often highlighted for contributing to a relaxing weekend with a sumptuous wellness area and a romantic spa and pool ambiance perfect for unwinding. Though the duo massage experience received mixed feedback, the couples massage performed by Sara and Aurélie added a special touch to some stays.
Special occasions like birthdays become even more memorable with romantic surprises and celebrations organized by the hotel. The cozy rooms further add to the charm, making it an ideal choice for a romantic stay. In summary, the hotel offers a quiet, pleasant and romantic environment perfect for couples looking to escape into a world of tranquility and romance.
Dog Friendly
Yes, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA.
Yes, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA welcomes dogs.
Yes, parking facilities are available at Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA.
Yes, Kyriad Prestige Lyon Est - Saint Priest Eurexpo Hotel and SPA has a gym.
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