PortAventura Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land
Salou41.08283400,
1.15376300,
Avenida Alcalde Pere Molas, Km 2(Show on Map)
8.3
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsPortAventura Hotel PortAventura—offering unlimited access to PortAventura Park and one visit to Ferrari Land—is widely praised for its strategic and convenient location. Guests appreciate the hotel's immediate proximity to the park entrances, allowing effortless access and maximizing time spent enjoying the attractions. This convenience is especially valuable for families with young children and those needing breaks between thrills. The advantageous location also provides stunning park views, enhancing the overall immersive experience. Additionally, well-organized internal routes make navigation straightforward, ensuring guests can focus on enjoying their visit.
The breakfast experience garners substantial praise thanks to its high quality and diverse buffet selection, catering well to children and adults alike. Despite some logistical challenges with timing and reservations, guests find the breakfast to be excellent, generous and varied, often considering it a highlight of their stay.
The dinner buffet receives mixed reviews but is generally lauded for its quality and variety. Many guests describe it as tasty and among the best they've experienced, though some note issues with queuing, limited variety and time restrictions, which can detract from the dining experience.
Rooms at the hotel are spacious, comfortable and attractively decorated, frequently earning compliments for their size and modern amenities. However, some guests encounter issues such as noise disturbances, unpleasant odors, inconsistent air conditioning and minor maintenance problems. Despite these concerns, the overall sentiment toward room comfort and cleanliness is positive.
Cleanliness throughout the hotel is commendable with many guests praising the spotless condition of the rooms and public areas. The cleaning staff's dedication contributes significantly to a comfortable and hygienic environment.
The hotel staff are frequently recognized for their kindness, professionalism and responsiveness, enhancing the guest experience. Multilingual communication is an added plus, though some isolated incidents of unprofessional behavior are noted.
The pool facilities receive high praise for their variety and maintenance, providing a refreshing and enjoyable respite after a day at the parks. Though there are some minor critiques regarding pool rules and availability of loungers, the overall impression of the pool areas is very positive.
For families, the hotel stands out as an excellent choice, offering numerous activities for children, family-friendly rooms and night entertainment that captivates young guests. The hotel’s location and amenities make it a highly recommended destination for family vacations with many families expressing a keen interest in returning.
In summary, PortAventura Hotel PortAventura is a popular choice for visitors, especially families, due to its excellent location, high-quality breakfast, comfortable rooms and enjoyable pool facilities. While there are areas for improvement, the hotel's overall offering creates a convenient and memorable experience for guests. Show more
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Categories
Luxury Hotel
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Pool Water Slide Water Park Outdoor Pool
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Water Park
Hotel with Pool Water Slide
Room Types
Standard Room with Access to Amusement Park (2 Adults + 1 Child) + 1 access to Ferrari LandThis quadruple room has a minibar, air conditioning and satellite TV.
The room also includes: unlimited access to PortAventura Theme Park- 1 ticket per person per stay to Ferrari Land (subject to the planned schedule of park openings) and discounts on entry to Caribe Aquatic Park (please check the parks' opening calendar).
Please note bed type is subject to availability.
Standard Room with Access to Amusement Park (2 Adults + 2 Children) + 1 access to Ferrari LandThis quadruple room has a satellite TV, minibar and air conditioning.
The room also includes: unlimited access to PortAventura Theme Park- 1 ticket per person per stay to Ferrari Land (subject to the planned schedule of park openings) and discounts on entry to Caribe Aquatic Park (please check the parks' opening calendar).
Please note bed type is subject to availability
Standard Room with Access to Amusement Park (3 Adults + 1 Child) + 1 access to Ferrari Land This quadruple room has air conditioning, satellite TV and minibar.
The room also includes 1 access to Ferrari Land as well as free and unlimited access to PortAventura® Park and discounts for the Costa Caribe waterpark (please check the parks' opening times). The access to the park covers the total length of the stay, with both check-in and check-out dates included.
Please note bed type is subject to availability.
Standard Room with Access to Amusement Park + 1 access to Ferrari Land 1 adultThe double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV with satellite channels. The unit offers 2 beds.
Standard Room with Access to Amusement Park + 1 access to Ferrari Land 2 adultsThe double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 2 beds.
Standard Room with Access to Amusement Park + 1 access to Ferrari Land 3 adultsThe triple room features air conditioning, a minibar, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 2 beds.
Standard Room with Access to Amusement Park + 1 access to Ferrari Land 4 adultsThe quadruple room features air conditioning, a minibar, as well as a private bathroom boasting a bath or a shower and a hairdryer. This quadruple room has a safe deposit box, heating and a flat-screen TV with satellite channels. The unit has 2 beds.
Standard Double RoomThe double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV with satellite channels. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
PortAventura Hotel PortAventura is highly praised for its strategic and convenient location within the renowned PortAventura Park. Guests continually highlight the hotel's immediate proximity, applauding the direct access that allows effortless entry to both PortAventura and Ferrari Land. Located right at the entrance, the hotel provides an unbeatable starting point for park adventures, minimizing walking times and maximizing time on rides and attractions.
Staying here ensures visitors can easily come and go from the park as they please, which is especially convenient for families with young children or anyone looking to take a break between the thrills. The inclusion of unlimited park access and a delightful breakfast enhances the overall experience, making the hotel a favored choice among visitors.
Situated near multiple parks, the hotel offers a unique position that combines the excitement of theme parks with the comfort and amenities of a top-tier hotel. This advantageous location means guests can also enjoy beautiful views overlooking the park, contributing to a more immersive and unique stay.
Internal organization and clear access routes within the park facilitate easy navigation, ensuring that guests spend less time figuring out logistics and more time enjoying their visit. This exceptional location makes PortAventura Hotel PortAventura a top pick for theme park enthusiasts looking for convenience and comfort.
Breakfast
The breakfast experience at PortAventura Hotel PortAventura receives substantial praise from guests, noting its high quality and variety. Many guests highlight the buffet's extensive selection, including options that cater to children, hearty meals and diverse offerings, from pancakes and salads to eggs and fruits. Descriptions such as excellent, complete and delicious are frequently mentioned with some referring to the buffet as top-notch. The breakfast is commended not only for its taste but also for being generous and well-organized.
However, some reviews point out areas needing improvement. Issues with breakfast timings are common with several guests finding the allocated 40 to 45-minute slots insufficient and stressful. The need to reserve time slots in advance has also caused frustration and long queues. Additionally, there are occasional mentions of the breakfasts being basic or lacking variety, particularly for those with dietary restrictions or specific needs.
Overall, despite some logistical challenges, the breakfast at PortAventura Hotel PortAventura generally impresses with its variety, quality and generous servings, making it a highlight for many guests.
Dinner
PortAventura Hotel PortAventura offers a convenient location and unlimited access to PortAventura Park and Ferrari Land, making it a favored choice for families. However, the dinner experience at the hotel generates mixed reviews.
On the positive side, many guests commend the dinner buffet for its plentiful and varied offerings. The quality of the food is frequently described as excellent, tasty and among the best they've experienced in Spain. Some particularly highlight the buffet as magnificent, very good and top-notch, appreciating the wide array of choices available each night. Service during dinner is also praised by some guests for being attentive and organized.
On the downside, there are notable criticisms regarding the dining experience. Common complaints include long queues, even with scheduled reservations, causing frustration and significant wait times sometimes up to 1.5 hours. The buffet variety and quality are also inconsistent with several guests describing it as limited, repetitive or of average to poor quality. The imposed time restrictions for dinner, often around 45 minutes to one hour, are considered restrictive and rushed by many guests.
Overall, while the dinner service can be very satisfying for some, it may require improvements in organization, variety and time management to enhance the guest experience further.
Rooms
'PortAventura Hotel PortAventura' offers a mixed bag of experiences when it comes to its rooms. On the positive side, the rooms are often praised for their spaciousness and comfort with many guests highlighting the large, comfortable beds and ample space. The rooms are modern, well-equipped and generally clean with beautiful decorations that add to the welcoming atmosphere. Families seem to appreciate the large family rooms and views of the pool or park and the overall cleanliness of the bathrooms as well.
However, several issues frequently arise in the reviews. Noise from adjacent rooms and poor soundproofing can disrupt the peaceful ambiance. A recurring complaint is an unpleasant odor in some rooms, particularly a musty or sewer-like smell. The air conditioning performance is inconsistent and some rooms suffer from poor maintenance with things like broken locks, deteriorating renovations and faulty furnishings.
Accessibility can be a problem with some rooms being located quite far from reception, making it inconvenient for some guests. Furthermore, the check-in process appears to be lengthy with some rooms not ready until late in the afternoon. Lastly, the room amenities are somewhat lacking; guests often miss having coffee-making facilities and adequate toiletries.
In summary, while the hotel offers comfortable, spacious and aesthetically pleasing rooms, maintenance issues, unpleasant odors and noise disturbances significantly affect the overall experience.
Beds
PortAventura Hotel PortAventura provides guests with a range of opinions regarding the bed quality. Overall, there is a predominant sense of satisfaction with many guests appreciating the comfortable, large and well-maintained beds. The bedding is generally described as clean and of high quality, contributing to the overall comfort. Several reviews specifically highlight the spaciousness and suitability of double beds for families, praising their size and comfort.
However, not all reviews are glowing. Some guests found the beds to be too small, particularly uncomfortable or exceedingly firm. Issues such as thin mattresses, rough bed linen and poorly made or stained bedspreads also cropped up in a few reviews. Fold-out and additional beds received criticism for their lack of comfort and there was occasional dissatisfaction with the size and comfort of pillows.
Despite these mixed opinions, the majority narrative leans towards a positive experience with hotel beds, often described as very comfortable or super comfortable, fitting well within the expectations for a family-friendly resort destination.
Cleanliness
PortAventura Hotel PortAventura impresses with its high standards of cleanliness, evident through the numerous guest reviews highlighting the spotless condition of the rooms, public areas and facilities. Many visitors commend the exceptional cleanliness, describing the hotel as very clean, spotless and well-maintained. The cleaning staff receives particular praise for their diligent work, ensuring the rooms are cozy and comfortable. Guests also note the impeccable condition of the sheets and towels.
However, there are occasional criticisms regarding specific aspects that could be improved. Some reviews mention issues like dusty air vents, dirty common areas and carpets in need of more thorough cleaning. Several guests pointed out that certain rooms had unpleasant odors and isolated instances of poor cleaning, such as dust under desks and dirty bathtubs.
Despite these minor drawbacks, the overall consensus highlights the hotel's commitment to maintaining a clean and pleasant environment for its guests. The spacious, modern rooms and the well-cared-for pool areas are frequently noted as clean and inviting, contributing to a comfortable stay. While there are areas for improvement, the general level of cleanliness at PortAventura Hotel PortAventura remains commendable, offering guests a reassuring and hygienic place to stay.
Staff
At PortAventura Hotel PortAventura, guests consistently praise the kindness and attentiveness of the staff. Reviews highlight that the hotel staff are not only polite and friendly but also exceptionally professional and helpful. Visitors commend the warm welcomes they receive upon arrival and the efficient service throughout their stay. The staff's responsiveness and eagerness to assist enhance guests' experiences, making them feel valued and well-cared-for.
Additionally, staff members' efforts to communicate in multiple languages, including French, are frequently noted and appreciated. Guests also acknowledge specific team members for their exceptional service, adding a personal touch to their reviews. The employees in various departments, from reception to housekeeping and restaurant services, often receive accolades for their courteous and kind demeanor.
However, there are some mentions of negative experiences, such as unprofessional or unfriendly behavior from certain staff members, language barriers and isolated instances of poor treatment. Despite these occasional drawbacks, the overall sentiment remains highly positive with the majority of guests emphasizing the friendliness, professionalism and helpful nature of the hotel staff, which significantly contributes to the enjoyment of their stay.
Wi-Fi
The WiFi situation at PortAventura Hotel PortAventura has received mixed feedback from guests. While some visitors experienced strong and fast connections throughout their stay, others reported significant issues with connectivity. Many guests found the WiFi to be unreliable with a weak signal in some rooms and patchy performance in certain areas of the hotel. There were also mentions of difficulties in obtaining the WiFi code and cases where the connection was terminated earlier than expected. For some, the WiFi did not work at all, while others noted that it could be improved. Despite these challenges, a few guests highlighted that the WiFi was decent and reasonably fast at times. Overall, enhancing the WiFi quality and coverage seems to be a key area for improvement.
Pool
PortAventura Hotel PortAventura's pool facilities receive high praise for their variety, maintenance and overall appeal. Guests frequently highlight the numerous pools available, noting that they are spacious, well-maintained and clean. Many reviews mention the pools as fantastic, enormous and beautiful with several emphasizing the lovely and relaxing atmosphere they provide.
The pools appeal to all ages with specific mentions of children particularly enjoying them. Some guests appreciate the heated pool option, which adds to the versatility and comfort, even though a few pointed out that the water could be quite cold.
While the majority of feedback is positive, there are occasional notes on stricter pool rules and a lack of sun loungers or deck chairs, which could be an inconvenience. A few reviews also remarked on the pool area feeling a bit less clean at certain times with specific references to the kids' pool needing more attention in cleanliness.
Despite these minor drawbacks, the overall sentiment is that the pool areas offer a fantastic respite and an enjoyable addition to the overall experience at the hotel. The pools are seen as a great place to relax and cool off, especially after a day spent in the nearby parks.
Family
PortAventura Hotel PortAventura, which includes unlimited access to PortAventura Park and one access to Ferrari Land, stands out as an ideal destination for families with children. The hotel offers many options for children, ensuring that young guests have plenty to keep them entertained. The park itself is exceptional and provides a great family vacation experience with an abundance of rides and activities suitable for all ages, making it a perfect spot for a family getaway.
Guests frequently highlight the hotel's convenient location right at the entrance of the park, which makes it very easy for families to access the attractions. The hotel features family rooms that cater well to larger groups, complete with double beds and views from the pool, making the accommodation comfortable and practical for family stays.
Night entertainment for children is particularly praised and activities such as kids' shows with friendly mascots add to the fun atmosphere. The staff are noted for their helpfulness, contributing to the overall family-friendly environment of the hotel.
Many reviews mention that children enjoy their time so much that they do not want to leave, a testament to the wide array of family-centered activities available. Although some reviews note minor issues, such as long queues during busy times and discrepancies between room pictures and actual spaces, the overall sentiment is positive with many families keen to return.
In summary, PortAventura Hotel PortAventura is highly recommended for families, offering a variety of activities, a family-friendly atmosphere and exceptional proximity to the park, making it a fantastic choice for a fun-filled family vacation.
4 Star
PortAventura Hotel PortAventura, often touted as a four-star accommodation, seems to evoke mixed feelings from its guests. Many reviews suggest the hotel's status as a four-star establishment might be more in theory than in practice. While some guests found the property to exceed their expectations, praising its cleanliness and the helpfulness of the staff, consistent discrepancies in amenities and services were noted.
Critics pointed out a lack of free access to drinking water, missing toiletries such as soap and shampoo and occasional unclean towels, highlighting that these aspects fell short of the standards associated with four-star hotels. The limited restaurant choices and slow service were also recurring concerns. Additionally, some guests mentioned the need for renovations and better pillowcase adaptations. These issues contributed to an overall sentiment that the hotel did not fully deliver on its four-star promise.
Despite these criticisms, positive feedback about the hotel’s high-level amenities and luxurious experiences was also common, indicating that, when functioning optimally, the hotel has the potential to meet four-star expectations. In summary, while boasting excellent service and a comfortable environment, PortAventura Hotel PortAventura may benefit from addressing the noted shortcomings to consistently meet the expectations aligned with its star rating.
Accessible
PortAventura Hotel PortAventura stands out for its thoughtful approach to accessibility, catering well to guests with disabilities. The hotel ensures ease of movement for people with reduced mobility, particularly highlighting the excellent ramp facilities which make navigating the premises straightforward. Visitors also appreciate the accessibility of various amenities, including the pool and water park.
Proximity is another strong point with the hotel being conveniently adjacent to both the theme park and Ferrari Land, providing quick and easy access. The clean and stable facilities contribute to a comfortable stay, while the air conditioning’s efficiency adds to the overall pleasant experience. The dining options also deliver correct value for money, ensuring guests have a satisfactory culinary experience.
Despite the suggestion for more lifts throughout the hallways, the overall accessibility and helpful guides enhance the stay for guests with disabilities, making it a commendable choice for families and individuals seeking convenience and comfort.
Pool Water Slide
The PortAventura Hotel PortAventura boasts a large pool with exciting water slides, providing ample entertainment for guests, particularly children. The pool is often described as modern and well-maintained, contributing to an overall enjoyable experience at the hotel's water park. While there were occasional mentions of minor drawbacks, the pool slides received widespread praise, highlighting them as a key attraction for families.
Outdoor Pool
PortAventura Hotel PortAventura offers an impressive outdoor pool area that guests have praised for its modern facilities and cleanliness. The large and spacious pools are ideal for cooling down and providing a pleasant respite, especially during the summer. With multiple pools available, visitors appreciate the variety and find them to be well-maintained and comfortably accommodating. Despite some mentions of small sizes and occasional maintenance lapses, the overall impression remains positive. Families can enjoy the extra beds and the convenience of pool access from the rooms adds to the appeal. The area around the pool is kept clean and is described as very pleasant, making it a lovely spot to relax and take a break from the excitement of the park.
Water Park
The water park at PortAventura Hotel PortAventura receives generally positive feedback for its facilities and overall experience. Many guests highlight the wave pool as a standout feature, frequently mentioned across the reviews. Despite some confusion about ticket inclusion, those who did visit found the water park beautiful, albeit noting short stays at the park. Discounts on tickets provided by the hotel are appreciated by guests. Water quality is generally praised and the wave pool appears to be a favorite attraction. While some guests express frustration over tickets not being included with their stay, the water park itself is described as being worth the extra cost.
Luxury
PortAventura Hotel PortAventura offers a beautifully decorated and comfortable stay with top-notch service and organization. Guests highlight the luxurious experience of being situated within the park, making it a unique and convenient location, particularly for families seeking an exceptional vacation at a reasonable price. The hotel boasts beautiful surroundings and comprehensive amenities, ensuring an extremely comfortable experience. Despite some opinions that it doesn't fully meet four-star standards, many found their stay delightful and felt everything was perfect. With a luxurious ambiance and prime location, it provides a memorable stay for those visiting PortAventura Park and Ferrari Land.
Yes, PortAventura Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool, Water Park.
No, a spa isn't available at PortAventura Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land.
No, PortAventura Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land doesn't allow dogs.
No, parking facilities aren't available at PortAventura Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land.
Yes, PortAventura Hotel PortAventura - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land has a gym.