Hotel Cumbres San Pedro de Atacama
San Pedro de Atacama
-22.92202400,
-68.20906600
,
Av. Las Chilcas S/n Lote 10, Parcela 2
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Summary of reviewsHotel Cumbres San Pedro de Atacama offers a serene and picturesque retreat slightly removed from the bustling center of San Pedro de Atacama, providing a harmonious escape with stunning views of the surrounding volcanoes. Guests appreciate the tranquil location, beautiful grounds, well-maintained pools and thoughtful amenities like shuttle services and free bicycle rentals for easy access to downtown.
Breakfast at the hotel receives mixed reviews with many praising its variety, freshness and the quality of food, while others suggest improvements in selection and timing to better accommodate early tour schedules. Notably, the breakfast staff receive commendations for their attentiveness and friendliness.
Dinner experiences are similarly varied. While many guests enjoy the delicious and plentiful dishes at the restaurant Kunza, some raise concerns about the quality, menu variety and slow service. The prices are considered high by several guests, but the overall dining experience is enhanced by a great wine selection and friendly staff.
The hotel rooms are a standout feature, known for their spaciousness, comfort and aesthetic charm. Guests highlight the large, comfortable beds, unique details like terraces and outdoor showers and the cleanliness of the accommodations. Despite some maintenance issues and the rooms being far from the reception, the overall comfort and design are highly praised.
Cleanliness across the hotel is generally well-regarded with rooms noted for their immaculate upkeep. However, some guests point out areas for improvement in maintenance, such as peeling walls and unstable shower temperatures. The staff consistently receive high marks for their friendliness and attentiveness, contributing to a welcoming and pleasant atmosphere.
The pool facilities earn mixed reviews with guests appreciating the multiple options, including heated pools, but noting the need for better maintenance and staff presence. Despite these concerns, the pool area is seen as a relaxing and enjoyable feature of the hotel.
Overall, Hotel Cumbres San Pedro de Atacama is celebrated for its luxurious blend of rustic charm and modern comfort. Guests particularly value the exceptional service, beautiful setting and comprehensive amenities, making it a top choice for a serene and luxurious desert getaway. Nevertheless, there are areas for improvement, particularly in maintenance and certain service aspects, for it to fully meet the expectations of a five-star hotel.
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Breakfast at the hotel receives mixed reviews with many praising its variety, freshness and the quality of food, while others suggest improvements in selection and timing to better accommodate early tour schedules. Notably, the breakfast staff receive commendations for their attentiveness and friendliness.
Dinner experiences are similarly varied. While many guests enjoy the delicious and plentiful dishes at the restaurant Kunza, some raise concerns about the quality, menu variety and slow service. The prices are considered high by several guests, but the overall dining experience is enhanced by a great wine selection and friendly staff.
The hotel rooms are a standout feature, known for their spaciousness, comfort and aesthetic charm. Guests highlight the large, comfortable beds, unique details like terraces and outdoor showers and the cleanliness of the accommodations. Despite some maintenance issues and the rooms being far from the reception, the overall comfort and design are highly praised.
Cleanliness across the hotel is generally well-regarded with rooms noted for their immaculate upkeep. However, some guests point out areas for improvement in maintenance, such as peeling walls and unstable shower temperatures. The staff consistently receive high marks for their friendliness and attentiveness, contributing to a welcoming and pleasant atmosphere.
The pool facilities earn mixed reviews with guests appreciating the multiple options, including heated pools, but noting the need for better maintenance and staff presence. Despite these concerns, the pool area is seen as a relaxing and enjoyable feature of the hotel.
Overall, Hotel Cumbres San Pedro de Atacama is celebrated for its luxurious blend of rustic charm and modern comfort. Guests particularly value the exceptional service, beautiful setting and comprehensive amenities, making it a top choice for a serene and luxurious desert getaway. Nevertheless, there are areas for improvement, particularly in maintenance and certain service aspects, for it to fully meet the expectations of a five-star hotel.
Hotel with All Inclusive Packages
Boutique-style Hotel
Luxury Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Hotel Cumbres San Pedro de Atacama presents a tranquil and secluded retreat, slightly removed from the bustling center of San Pedro de Atacama. The picturesque surroundings and serene environment make it an excellent choice for those seeking relaxation after a day of exploring the Atacama Desert. Despite being 1-1.4 kilometers from the town center, the hotel provides convenient shuttle services and free bicycle rentals to facilitate easy access to downtown.
Guests appreciate the quiet location far from the main street, offering peacefulness and stunning views of the surrounding volcanoes. The beautiful grounds, outdoor facilities and well-maintained pools provide additional comfort and enjoyment. While some reviews note the distance as a drawback for tour-goers or those requiring late-night returns, the overall atmosphere and attentive staff compensate for this minor inconvenience.
Ideal for a serene getaway, Hotel Cumbres boasts lovely rooms, a relaxing outdoor shower and a restaurant that receives praise for its dishes. With logistic considerations managed by the shuttle service and transportation coordination to Calama airport, the hotel ensures a streamlined experience for its guests. Although not centrally located, it provides a harmonious and scenic escape in the heart of the desert.
Hotel Cumbres San Pedro de Atacama receives mixed reviews regarding its breakfast offerings. Many guests praise the breakfast for being very good, substantial, fresh and delicious with a wide variety of warm and cold options. They highlight the abundance and quality of the selections, including juices, fruits, eggs and breads, often mentioning the attention and friendliness of the staff. Several guests found the breakfast to be one of the best they have ever had, noting its tranquility and excellent buffet.
However, others feel the breakfast could be improved, citing limited choices and a lack of quality considering the price and standard of the hotel. Some guests were disappointed by the simplicity and repetitiveness of the offerings with comments on the breakfast being too basic or not meeting their expectations. There were also mentions of logistical issues, such as breakfast starting late and not aligning well with early tour schedules.
Despite these varying opinions, the availability of breakfast boxes for early tours and the general attentiveness of the staff receive positive acknowledgment. Overall, while there are aspects that could be enhanced, many guests are satisfied with their breakfast experience at Hotel Cumbres San Pedro de Atacama.
Hotel Cumbres San Pedro de Atacama features a restaurant that has garnered mixed reviews from its guests. Many have praised the food, describing it as delicious, tasty and abundant. The restaurant Kunza, in particular, received accolades for its delicious dishes and exceptional menu. Breakfasts and dinners are often highlighted as very good with some guests mentioning the convenience of a breakfast lunch box for early morning tours.
However, opinions on the quality and variety of food are split. While some found it to be of excellent quality and their favorite in the city, others considered it average or even below expectations for a hotel of this caliber. Guests have pointed out the need for more variety on the menu and improvements in the food offerings.
Service at the restaurant has been a significant point of contention. Although the staff is described as attentive and friendly, several reviews mention slow service with dishes taking excessively long to arrive. The price of dinner has also been noted as excessively high by some.
Overall, the restaurant stands out for certain positive aspects such as tasty food, great wine selection and a superb breakfast. Nevertheless, there are key areas needing improvement, particularly in menu variety and service speed to better match the hotel's standards.
Hotel Cumbres San Pedro de Atacama offers a truly remarkable experience with its spacious, well-designed and beautifully decorated rooms. Guests consistently praise the large, comfortable beds and super soft sheets that ensure a restful night. The rooms are not only ample in size but also feature unique elements such as terraces and outdoor showers, enhancing the overall stay. The accommodations are impeccably clean with excellent ventilation and pleasant views of the garden or desert. The attention of the staff and the hotel's design further add to the charm, making it a top choice for travelers seeking comfort and aesthetic appeal. Despite the slight inconvenience of the rooms being located far from the reception, the positive aspects such as the incredible bathrooms, nicely furnished interiors and overall spaciousness make this hotel a standout destination.
Guests at Hotel Cumbres San Pedro de Atacama consistently praise the beds, describing them as comfortable, cozy and extremely spacious. Reviews highlight the huge double beds that can comfortably fit multiple people, often noting them as some of the largest and most comfortable they've ever experienced. The rooms are frequently mentioned as being spacious, matching the generous size of the beds. Overall, guests seem very satisfied with the bed quality, contributing to a restful and enjoyable stay.
Hotel Cumbres San Pedro de Atacama earns praise for its overall cleanliness with many guests noting that everything is very clean, a commendable feat given the dusty local environment. The cleanliness of the rooms stands out with descriptors like super clean and extremely clean frequently mentioned. Guests also appreciate the good daily room cleaning and the hotel's well-kept accommodations.
However, there are some consistent complaints about maintenance. The infrastructure, while very good, appears to be deteriorating with specific issues such as peeling bathroom walls, unstable shower temperatures and dirt on the floors. The pools' cleanliness and the overall state of the facilities also drew criticism, suggesting they have seen better days.
Despite these drawbacks, the staff receives high marks for being friendly and attentive, adding to a comfortable stay. While there are a few mentions of unpleasant odors and the occasional lapse in cleaning products, the hotel maintains an impressive level of cleanliness, particularly given the challenging dusty environment.
Reviews of Hotel Cumbres San Pedro de Atacama frequently highlight the staff as a standout feature. Guests consistently mention that the staff is very friendly, attentive and helpful, contributing to a warm and welcoming atmosphere. The service from waiters and the particular efforts of individuals like Felix and Eduardo are often praised for their exceptional attention and readiness to assist. Receptionists are noted for their problem-solving skills, always being available to address guests' concerns. The chef adds a personal touch by checking on guests, enhancing the dining experience.
Overall, the service across various departments, including breakfast service, is highly commended for its attentiveness and eagerness to please. While there are occasional mentions of the staff not being the most informed about excursions, the overall kindness, warmth and exceptional service of the team are emphasized. This dedication to guest satisfaction makes a significant positive impression on those who stay at the hotel.
The pool facilities at Hotel Cumbres San Pedro de Atacama receive mixed reviews from guests. On the positive side, visitors appreciate the multiple pools available, including options that are heated for added comfort. The heated pools are described as very warm, relaxing and exquisite, contributing to a luxurious lounge experience. The pool complex is spacious and well-organized, making it easy for guests to find a spot without feeling crowded. Some reviewers also enjoyed the great pools and excellent service provided by the hotel.
However, there are notable concerns regarding maintenance and staff presence. Several guests remarked that the pool area and its amenities are poorly maintained with issues like peeling paint, broken shade structures and a general need for an upgrade. A few heated pools were small and sometimes hard to use due to inconsistent temperatures. Additionally, a lack of towels and personnel at the pool area was a recurring complaint, as well as specific issues such as a smell of putrid water near the pools. Despite these downsides, the overall impression is that the pool area has potential but requires improvements and better management to fully meet guest expectations.
Hotel Cumbres San Pedro de Atacama offers a mixed experience with some guests highlighting positive aspects and others pointing out areas for improvement. Positive feedback emphasizes excellent service with guests particularly appreciating the exquisite heated pool and the friendly, attentive staff. The hotel's aesthetic is also praised with many finding it exceptional and beautiful and the rooms are noted for their comfort. However, a significant number of reviews question the hotel's five-star rating, citing various issues such as a lack of value for the money, subpar service and a need for better maintenance and more staff. Some guests feel the establishment does not live up to its price, indicating that there are still areas needing attention for it to meet the expectations of a five-star hotel.
Hotel Cumbres San Pedro de Atacama offers a truly mesmerizing experience for its guests, particularly with its impressive outdoor pool facilities. The hotel features five pools, two of which are heated, providing ample options for relaxation and enjoyment. In addition to the pleasant pool ambiance, the hotel also boasts a well-equipped sauna and gym. Unique touches like the outdoor showers, praised for their spectacular design, add to the luxurious feel of the stay. For those seeking a more intimate experience, the hotel can set up private bonfires in the outdoor area. The combination of these amenities ensures a serene and pleasurable retreat with the bonus of enjoying views of the stars while unwinding poolside.
Hotel Cumbres San Pedro de Atacama is a wonderful retreat that effortlessly combines luxury with the rustic charm of the local architecture. Guests rave about the hotel, praising its beautiful and amazing facilities that create a true oasis in the heart of the desert. Many reviewers highlight the exceptional comfort and exclusivity the hotel offers, making it a perfect choice for those seeking a luxurious escape.
The staff receives consistent commendations for their attentive and pleasant service, always ensuring guests' needs are met with genuine concern and kindness. This luxurious atmosphere is complemented by a beautiful setting that blends seamlessly with its surroundings.
While the hotel garners overwhelmingly positive feedback, it’s worth noting that it may not be the best fit for elderly adults or families with very young children. Overall, for those looking to indulge in a high-end yet rustic experience, Hotel Cumbres San Pedro de Atacama stands out as an excellent choice.
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Location
Guests appreciate the quiet location far from the main street, offering peacefulness and stunning views of the surrounding volcanoes. The beautiful grounds, outdoor facilities and well-maintained pools provide additional comfort and enjoyment. While some reviews note the distance as a drawback for tour-goers or those requiring late-night returns, the overall atmosphere and attentive staff compensate for this minor inconvenience.
Ideal for a serene getaway, Hotel Cumbres boasts lovely rooms, a relaxing outdoor shower and a restaurant that receives praise for its dishes. With logistic considerations managed by the shuttle service and transportation coordination to Calama airport, the hotel ensures a streamlined experience for its guests. Although not centrally located, it provides a harmonious and scenic escape in the heart of the desert.
Breakfast
However, others feel the breakfast could be improved, citing limited choices and a lack of quality considering the price and standard of the hotel. Some guests were disappointed by the simplicity and repetitiveness of the offerings with comments on the breakfast being too basic or not meeting their expectations. There were also mentions of logistical issues, such as breakfast starting late and not aligning well with early tour schedules.
Despite these varying opinions, the availability of breakfast boxes for early tours and the general attentiveness of the staff receive positive acknowledgment. Overall, while there are aspects that could be enhanced, many guests are satisfied with their breakfast experience at Hotel Cumbres San Pedro de Atacama.
Dinner
However, opinions on the quality and variety of food are split. While some found it to be of excellent quality and their favorite in the city, others considered it average or even below expectations for a hotel of this caliber. Guests have pointed out the need for more variety on the menu and improvements in the food offerings.
Service at the restaurant has been a significant point of contention. Although the staff is described as attentive and friendly, several reviews mention slow service with dishes taking excessively long to arrive. The price of dinner has also been noted as excessively high by some.
Overall, the restaurant stands out for certain positive aspects such as tasty food, great wine selection and a superb breakfast. Nevertheless, there are key areas needing improvement, particularly in menu variety and service speed to better match the hotel's standards.
Rooms
Beds
Cleanliness
However, there are some consistent complaints about maintenance. The infrastructure, while very good, appears to be deteriorating with specific issues such as peeling bathroom walls, unstable shower temperatures and dirt on the floors. The pools' cleanliness and the overall state of the facilities also drew criticism, suggesting they have seen better days.
Despite these drawbacks, the staff receives high marks for being friendly and attentive, adding to a comfortable stay. While there are a few mentions of unpleasant odors and the occasional lapse in cleaning products, the hotel maintains an impressive level of cleanliness, particularly given the challenging dusty environment.
Staff
Overall, the service across various departments, including breakfast service, is highly commended for its attentiveness and eagerness to please. While there are occasional mentions of the staff not being the most informed about excursions, the overall kindness, warmth and exceptional service of the team are emphasized. This dedication to guest satisfaction makes a significant positive impression on those who stay at the hotel.
Pool
However, there are notable concerns regarding maintenance and staff presence. Several guests remarked that the pool area and its amenities are poorly maintained with issues like peeling paint, broken shade structures and a general need for an upgrade. A few heated pools were small and sometimes hard to use due to inconsistent temperatures. Additionally, a lack of towels and personnel at the pool area was a recurring complaint, as well as specific issues such as a smell of putrid water near the pools. Despite these downsides, the overall impression is that the pool area has potential but requires improvements and better management to fully meet guest expectations.
5 Star
Outdoor Pool
Luxury
The staff receives consistent commendations for their attentive and pleasant service, always ensuring guests' needs are met with genuine concern and kindness. This luxurious atmosphere is complemented by a beautiful setting that blends seamlessly with its surroundings.
While the hotel garners overwhelmingly positive feedback, it’s worth noting that it may not be the best fit for elderly adults or families with very young children. Overall, for those looking to indulge in a high-end yet rustic experience, Hotel Cumbres San Pedro de Atacama stands out as an excellent choice.
Yes, Hotel Cumbres San Pedro de Atacama has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Cumbres San Pedro de Atacama.
No, Hotel Cumbres San Pedro de Atacama doesn't allow dogs.
Yes, parking facilities are available at Hotel Cumbres San Pedro de Atacama.
Yes, Hotel Cumbres San Pedro de Atacama has a gym.
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