Hilton Garden Inn Santa Marta
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Summary of reviewsThe Hilton Garden Inn Santa Marta receives high commendations across various aspects with a few areas noted for improvement. The hotel's prime location near the central market, "Parque de los Novios," historic center and the beach, provides easy access to the city's main attractions and amenities. Guests appreciate the scenic marina and sea views, despite some concerns about the surrounding area at night.
Breakfast at the hotel is largely praised for its delicious, varied offerings and attentive service, making it a highlight for many. Some guests, however, feel there is room for more variety and better freshness of certain items. The dining options, especially dinner, receive mixed reviews with some guests enjoying the delicious food and exceptional service while others find it overpriced and inconsistent.
The rooms at the Hilton Garden Inn are well regarded for their spaciousness, cleanliness, comfort and spectacular views, particularly of the ocean. Despite occasional issues such as malfunctioning keys and minor maintenance needs, the majority of guests find the accommodations meet or exceed their expectations.
Cleanliness is a strong feature with modern, spotless facilities and attentive housekeeping, though sporadic issues like dirty towels or poorly cleaned areas are noted. The staff is consistently praised for their friendliness and efficiency, enhancing the overall guest experience.
Complimentary WiFi is reliable and fast, making it easy for guests to work efficiently. The gym, while clean and equipped with basic amenities, is considered small by some guests with occasional equipment issues and a need for better temperature control. The rooftop pool with its stunning bay and city views is a favorite spot, though some mention its small size and cold water as drawbacks.
The hotel's proximity to the beach is a plus, offering guests convenient ocean access, even if the nearby beaches themselves are less impressive. Parking facilities, while secure and featuring a high-tech system, are described as tight and difficult to navigate, especially for larger vehicles.
For families, the Hilton Garden Inn Santa Marta comes highly recommended. The family-friendly environment, coupled with a safe neighborhood and friendly staff, makes it a comfortable choice for those traveling with children. However, the pool's small size and the lack of play facilities for kids are noted areas for potential enhancement.
Overall, the Hilton Garden Inn Santa Marta is lauded for its strategic location, comfortable rooms, excellent service and positive dining experiences, making it a preferred choice for both leisure and business travelers.
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Breakfast at the hotel is largely praised for its delicious, varied offerings and attentive service, making it a highlight for many. Some guests, however, feel there is room for more variety and better freshness of certain items. The dining options, especially dinner, receive mixed reviews with some guests enjoying the delicious food and exceptional service while others find it overpriced and inconsistent.
The rooms at the Hilton Garden Inn are well regarded for their spaciousness, cleanliness, comfort and spectacular views, particularly of the ocean. Despite occasional issues such as malfunctioning keys and minor maintenance needs, the majority of guests find the accommodations meet or exceed their expectations.
Cleanliness is a strong feature with modern, spotless facilities and attentive housekeeping, though sporadic issues like dirty towels or poorly cleaned areas are noted. The staff is consistently praised for their friendliness and efficiency, enhancing the overall guest experience.
Complimentary WiFi is reliable and fast, making it easy for guests to work efficiently. The gym, while clean and equipped with basic amenities, is considered small by some guests with occasional equipment issues and a need for better temperature control. The rooftop pool with its stunning bay and city views is a favorite spot, though some mention its small size and cold water as drawbacks.
The hotel's proximity to the beach is a plus, offering guests convenient ocean access, even if the nearby beaches themselves are less impressive. Parking facilities, while secure and featuring a high-tech system, are described as tight and difficult to navigate, especially for larger vehicles.
For families, the Hilton Garden Inn Santa Marta comes highly recommended. The family-friendly environment, coupled with a safe neighborhood and friendly staff, makes it a comfortable choice for those traveling with children. However, the pool's small size and the lack of play facilities for kids are noted areas for potential enhancement.
Overall, the Hilton Garden Inn Santa Marta is lauded for its strategic location, comfortable rooms, excellent service and positive dining experiences, making it a preferred choice for both leisure and business travelers.
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
About Hilton Garden Inn Santa Marta
License: 54838
Guest Reviews
Location
Breakfast
However, several guests also expressed a desire for more variety and improvement in the breakfast offerings, pointing out the lack of options and occasional issues with the freshness of some items like fruits and juices. A few reviewers described the breakfast as average or mediocre, suggesting that it didn’t always meet their expectations. Despite these critiques, the consensus remains largely favorable with guests often remarking on the overall quality and enjoyment of the breakfast during their visit.
Dinner
Many reviewers highlighted the exceptional service provided by Mailen and mentioned specific dishes, such as the chicken wings appetizer and the sea bass, as particularly delightful. Despite this, there were frequent complaints about the high cost of meals, the small portion sizes and slow service.
Evening dining experiences varied with some guests noting the unique atmosphere of dining by the pool but expressing mixed feelings about its suitability for dinner. Cocktails, especially the pineapple colada and the weekend barbecue were well-received, adding to the hotel's overall culinary appeal.
Ultimately, while the dining experience at Hilton Garden Inn Santa Marta offers many highs with delicious dishes and solid service, it seems to struggle with consistency in food quality and pricing. The modern facilities and close proximity to key attractions make it a convenient choice, but those planning to dine in should weigh their options carefully.
Rooms
The hotel's location is repeatedly mentioned as excellent, providing both convenience and beautiful scenery. The facilities in general, including the rooftop and social areas, are considered elegant and well-kept. Some rooms have higher ceilings and large windows, adding to the feeling of space and comfort.
However, there are occasional mentions of issues, such as malfunctioning room keys, small room size in some cases and infrequent cleaning needs. Despite these few negatives, the majority of the reviews affirm that the accommodations at Hilton Garden Inn Santa Marta meet or exceed expectations.
Beds
However, there have been some concerns. Some guests found the beds too small or soft and a few mentioned issues with noise, such as creaking beds or beds making a lot of noise. There were also occasional discrepancies with the type of bed provided with one review noting a King bed was actually a Queen.
Despite these occasional issues, many guests emphasize the cleanliness and comfort of the bedding, contributing to an overall positive impression of the sleeping experience at this hotel. The positive feedback about the comfortable beds and good bedding largely outweighs the few negative comments.
Cleanliness
However, there are occasional lapses in consistency. Some guests noted issues like dirty or old towels, poorly cleaned floors and unemptied trash cans. The bathrooms, while often clean, sometimes showed signs of neglect, such as calcified showers and unpleasant smells. Despite these sporadic issues, the cleaning staff is known to be attentive and responsive, addressing problems promptly when notified.
The hotel's overall appearance is described as well maintained and appealing with beautiful and clean spaces. Cleanliness remains a strong point for most visitors, making it a comfortable and safe choice despite occasional shortcomings. The diligent efforts of the cleaning staff and the high standards of cleanliness in the majority of experiences contribute significantly to a positive stay for many guests.
Staff
Housekeeping was praised for maintaining cleanliness and the breakfast and restaurant staff were recognized for their attentiveness. The overall human warmth and kindness reflected by the employees left a lasting impression on visitors, who described the service as incredible, very attentive and helpful.
Some guests did mention areas for improvement, such as a need for better training of reception staff, more competitive pricing on cocktails and addressing occasional slow service or inattentiveness. However, these instances were the exception rather than the rule. The consistent theme across reviews was the exceptional customer service and the staff’s dedication to making guests feel welcomed and well-cared for.
Wi-Fi
Gym
Pool
However, the pool is noted for its small size, a recurring theme that impacts the experience of some guests, especially when it gets crowded. The limited space and early closing time at 7 pm are points of contention, as some visitors feel it restricts their enjoyment. The pool water's temperature is also a concern with several mentions of it being very cold. Despite these drawbacks, the panoramic views and overall ambiance make the rooftop pool a memorable aspect of the stay.
Beach
Parking
Despite the difficulties, there are some positives: the parking area is accessible and the hotel provides secure private parking which is appreciated by guests. Competent valet staff are on hand to assist, enhancing the parking experience. Additionally, while parking may be limited, it is offered and available for smaller vehicles.
However, several guests found the parking inadequate with awkward, tight spaces and occasional safety concerns. The high-tech parking garage, while innovative, does not fully mitigate the inconvenience caused by the overall lack of space and functionality.
Family
The pool hours for kids and the fact that children enjoyed bathing in the pool suggest that the hotel provides enjoyable activities for younger guests, even though some mentioned that the pool itself has room for improvement. Despite the occasional note about room size and the overall suitability for larger families, the general consensus points to a comfortable and accommodating experience for families.
Breakfast provided for family members and attentive staff contributed to a positive stay, making many feel like it feels better than at home. The hotel's close proximity to family-friendly places and a good parking area for family travel were also appreciated. However, there were some remarks about the small pool, lack of play facilities and certain maintenance issues, which may need addressing for an even better experience.
In conclusion, the Hilton Garden Inn Santa Marta offers a welcoming, safe and family-friendly atmosphere, making it a great option for those traveling with children, despite a few minor drawbacks regarding facilities and room sizes.
4 Star
On the downside, guests note that the hotel could be cleaner and that the breakfast options lack variety for a four-star establishment. The entrance is also mentioned as somewhat uncomfortable. The price-quality ratio meets basic expectations for a four-star hotel, but several reviews highlight that it doesn't measure up to the Hilton standard with value for money perceived as lacking.
In summary, the Hilton Garden Inn Santa Marta provides a satisfactory stay with essential amenities and comfort. However, guests expecting the luxurious standards of the Hilton chain may find it somewhat lacking, particularly given the price point.
Business
Located conveniently close to the business district, the hotel ensures that guests have easy access to their professional engagements. The business-friendly environment is enhanced by reliable Wi-Fi for business meetings and comprehensive business services and conference facilities. The hotel's business center is well-regarded, making it suitable for executive stays rather than family vacations.
Though labeled a 3-star business hotel, the Hilton Garden Inn Santa Marta offers great value and a good breakfast suitable for those on business trips. Despite some reviewers noting a poor service standard, the overall consensus is positive, particularly highlighting the hotel's suitability for business stays and its modern amenities.
Accessible
Guests have noted the presence of accessible rooms and appropriate ramps with elevators that cater to disabled guests. However, the hotel’s overall accessibility presents some challenges. Sidewalks leading to the building are broken, which makes it particularly difficult for elderly guests to navigate. Rooms and bathrooms lack certain essential features like handrails and bidet showers and the hotel is not fully accessible for wheelchair users. Despite these concerns, the hotel is deemed accessible for disabled people overall, although improvements are necessary to ensure a truly inclusive experience for all.
In summary, while the Hilton Garden Inn Santa Marta offers several positive accessibility features, there are significant areas for improvement to fully accommodate guests with disabilities.
Outdoor Pool
However, it is worth noting that some guests find the pool to be small. Despite its size, the pool area remains cozy, pretty and inviting. A few reviews do highlight the limited availability of sun loungers and the absence of shaded areas and sun umbrellas, which could be a consideration for those looking to spend extended time by the pool.
Overall, the rooftop pool at Hilton Garden Inn Santa Marta provides guests with a tranquil and visually pleasing retreat, perfect for a refreshing swim while enjoying breathtaking views of the city.
Yes, Hilton Garden Inn Santa Marta has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hilton Garden Inn Santa Marta.
No, Hilton Garden Inn Santa Marta doesn't allow dogs.
Yes, parking facilities are available at Hilton Garden Inn Santa Marta.
Yes, Hilton Garden Inn Santa Marta has a gym.
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