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Santarem Hotel

Santarem , Av. Madre Andaluz (Show on Map)

8.4

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSantarem Hotel excels in providing a tranquil and convenient stay for its guests, nestled on a hilltop that offers breathtaking views of the Ribatejo plain and the Tagus River valley. Its strategic location is perfect for those seeking peace while remaining close to historical Santarém and various local amenities, appreciated by both leisure and business travelers. Onsite parking and a pet-friendly policy add to the hotel’s convenience, contributing to its strong appeal.

Breakfast at the hotel is generally well-received, boasting a varied and high-quality buffet that includes fresh fruits, cheeses, cold cuts, coffee and a selection of juices. Guests enjoy the attentive service and the scenic views from the breakfast area, though there are occasional calls for a broader range of options. Dinner experiences are mixed with commendations for the ambience, quality of food and friendly service, alongside some criticisms regarding slow service, limited menu variety and occasional inconsistencies in food quality.

Rooms are praised for their spaciousness, comfort and cleanliness. Many rooms offer stunning views and are equipped with modern amenities, although some areas, especially carpets in older rooms, are in need of updates. Despite minor maintenance issues, the overall room experience is positive, enhanced by comfortable, large beds often described as exceptionally comfortable.

Cleanliness throughout the hotel is highly admired with guests noting the spotless conditions of rooms and communal spaces, contributing to overall guest satisfaction. The staff, described as friendly, professional and always willing to assist, are frequently highlighted as a significant factor in ensuring a pleasant stay. The reception and dining services are notably commendable for their efficiency and warmth.

Santarem Hotel’s facilities, including the spa, indoor and outdoor pools and gym, receive positive acclaim. The spa area with its heated pool and hot tub, offers a relaxing experience. The gym, while functional and reasonably well-equipped, has room for updates to improve guest satisfaction further. Both pools are maintained well, adding a valuable leisure component to the hotel’s offerings.

Wi-Fi at the hotel, however, shows variability in quality with some guests reporting strong connectivity while others experience poor signal strength, particularly on higher floors. Parking facilities are largely appreciated for their convenience and safety, though some guests mention that the parking area could benefit from better organization.

Family travelers will find the hotel exceptionally accommodating with spacious family rooms and kid-friendly amenities. The hotel’s family-oriented environment, coupled with its extensive facilities like the indoor pool, makes it a favored choice for those traveling with children.

In summary, Santarem Hotel stands out for its scenic location, excellent service, comfortable and clean accommodations and a variety of amenities that enhance the overall guest experience. While there are areas for improvement, particularly in dining variety and Wi-Fi connection, the positive aspects ensure a highly enjoyable stay for a wide range of visitors.
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Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

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Heated Pool Indoor Pool Panoramic View Pool Outdoor Pool

Business Hotel

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Accessible Hotel

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4-Star Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Superior Double Room with Panoramic View This room offers views over the Lezírias, the hotel's gardens and pool. It features a comfortable décor, air conditioning, a flat-screen TV, safety deposit box, minibar and a telephone. The private bathroom comes with a bath, a hydro-massage shower, a hairdryer and free toiletries. Families can have inter-communicating rooms and, in addition, guests can request a cot or roll-away beds.

Superior Double Room The rooms with a city view are soundproofed and have a comfortable décor. All are air conditioned and come with a flat-screen cable TV, safe, minibar and telephone. Each comes with a bathroom which includes a bath, hydromassage shower, hairdryer and free toiletries. Three extra beds are available, upon availability and previous request.

Premium Double Room Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Premium Double Room with Panoramic View Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Superior Twin Room Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as city views. The unit has 2 beds.

Superior Twin Room with Panoramic View Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as garden views. The unit has 2 beds.

Premium Twin Room with Panoramic View Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 2 beds.

Premium Twin Room Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Superior Twin Room (2 Adults and 1 Child) Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as city views. The unit has 3 beds.

Superior Twin Room (3 Adults) Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a seating area as well as city views. The unit offers 3 beds.

Executive Suite This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Executive Suite This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 2 beds.

About Santarem Hotel

License: 3641/RNET

Guest Reviews

8.4

Very Good

Location

Nestled on a hilltop overlooking the scenic Ribatejo plain, the Santarem Hotel offers guests a superb blend of tranquility and convenience. Its strategic positioning affords a panoramic view of the Tagus River valley and the serene countryside, making it a haven for those seeking relaxation. Despite being slightly outside the bustling center of Santarém, the hotel provides easy access to the historic town, just a short walk or drive away.

The hotel's location is praised for its peaceful ambiance, perfect for a restful stay while still remaining close to various attractions and amenities. Guests appreciate the onsite parking facilities, which add a layer of convenience and safety. For those traveling with furry companions, the hotel’s pet-friendly policy is a notable perk.

Numerous reviews highlight the stunning views from the rooms, allowing guests to enjoy picturesque sunrises and the beauty of the surrounding landscape. The proximity to local restaurants, supermarkets and the business center enhances the overall appeal for both leisure and business travelers.

With its combination of a quiet setting, remarkable views and accessibility, the Santarem Hotel stands out as a top choice for visitors to Santarém looking for comfort and convenience without compromising on tranquility.

Breakfast

The breakfast at Santarem Hotel receives generally positive feedback from guests with many highlighting its variety and quality. Frequent mentions of excellent and very good breakfasts are common and guests appreciate the extensive, complete and varied buffet offerings, which include fresh fruits, cheeses, cold cuts, coffee, tea, hot milk and a selection of juices. The service is often commended with numerous reviews noting the friendliness of the staff and the attention to replenishing items promptly.

Guests also enjoy the beautiful views from the breakfast area, adding to the dining experience. However, some reviews indicate a need for improvement, especially concerning the variety of choices available. There are comments about the breakfast being somewhat limited or not meeting the expectations for a 4-star hotel. Several guests noted that the coffee could be better and some found the hot dishes less appealing.

Overall, while the breakfast at Santarem Hotel is praised for its quality and variety, there are areas where guests feel it could be enhanced, particularly in terms of expanding the range of options to better match the hotel’s star rating.

Dinner

Dinner at Santarem Hotel offers a mixed experience according to guest reviews. Many guests appreciate the ambience, value for money and quality of the food, describing their meals as delicious and the service as friendly and helpful. The restaurant is often praised for its well-prepared dishes, good menu and exquisite dinner options. The lamb cutlets and regional dishes like rice with duck and Portuguese sausage have received specific commendations.

However, there are notable points of criticism, such as slow service and inconsistent food quality with some guests reporting cold dishes and overcooked or tough meat. The decor and organization of the restaurant are seen as outdated by several guests. There's a consensus on the limited variety in the menu, which might be disappointing for those looking for more diverse options or catering to special preferences like vegetarian dishes.

Overall, while there are high points in terms of service and certain menu items, improvements in speed, consistency and variety could enhance the dining experience at Santarem Hotel’s restaurant.

Rooms

Santarem Hotel offers a mixed experience when it comes to its rooms with many highlights but also areas for improvement. Guests frequently praise the spaciousness and comfort of the rooms, often mentioning the large, comfortable beds and well-furnished interiors. The rooms are typically clean, well-provisioned with amenities such as coffee machines and many offer beautiful views, some even panoramic. Renovated rooms are particularly appreciated for their up-to-date designs and comfortable features. Soundproofing ensures a quiet stay and the rooms are equipped with everything necessary for a convenient visit.

However, some rooms are noted to be outdated and in need of modernization, particularly the carpets, which are often described as stained and worn. While the hotel has clearly made efforts to renovate parts of its offerings, not all rooms seem to benefit from these updates. Additionally, there are minor maintenance issues, such as unreliable room cards and room equipment like coffee machines needing replacements. Despite these drawbacks, the overall sentiment remains positive with the majority of guests finding their stays comfortable and enjoyable.

Beds

The beds at Santarem Hotel receive overwhelmingly positive feedback from guests, highlighting comfort and size as key attributes. The large beds, often described as practically king-size, provide plenty of space, ensuring a restful night's sleep. Guests consistently praise the comfort of both the mattresses and pillows with comments such as exceptional bedding and heavenly bed frequently mentioned.

Many reviews emphasize the spaciousness and high quality of the beds with some describing the beds as super comfortable, amazing and even the best bed ever. The comfort extends to bedding, which is often cited as being of excellent quality. While a few guests noted minor issues like a slight hardness or the need for mattress updates, these are far outweighed by positive remarks.

The rooms themselves are noted for their generous size and comfortable ambiance, complementing the luxurious sleeping arrangements. Overall, the beds at Santarem Hotel stand out for their comfort, size and ability to provide guests with a restful and enjoyable stay.

Cleanliness

Santarem Hotel consistently impresses guests with its high standards of cleanliness. Many guests commend the hotel for its immaculate cleanliness with rooms often described as super clean and comfortable. The facilities throughout the hotel, including bathrooms and restrooms, are frequently highlighted for their spotless conditions. Guests appreciate that the rooms are well-provisioned and very clean, contributing to an overall feeling of comfort and satisfaction.

Despite the overwhelmingly positive feedback, a few reviews note minor cleanliness issues, such as dust in the corners of rooms and bathrooms needing more thorough cleaning or repairs. Nonetheless, these remarks are rare and do not overshadow the general sentiment of superb hygiene and maintenance. The hotel's surroundings are also well-kept, adding to the overall pleasant experience.

With consistently high marks for cleanliness and well-maintained spaces, Santarem Hotel provides a reliably clean and comfortable stay for its visitors.

Staff

The reviews for Santarem Hotel consistently highlight the outstanding performance and attitude of the staff. Descriptive phrases such as "friendly staff," "very well-trained staff," and "always available to help" frequently appear. Guests appreciated the warm and pleasant welcome from the restaurant servers and found the reception staff to be particularly lovely, helpful and welcoming. The dining staff, including a noteworthy server at the bar, received high praise for their accommodating and friendly demeanor. Professionalism and attentiveness were recurrent themes with many guests noting the exceptional care and support provided by the employees.

Despite a few minor criticisms, such as breakfast service and management limitations, the predominant sentiment remains overwhelmingly positive. The hotel's staff are characterized as kind, courteous and always ready to assist with several guests expressing gratitude for the upgrades and attentive service they received. The overall service, from the front desk to the restaurant, was commended for its friendliness, efficiency and professionalism. The consensus among guests is clear: the personnel at Santarem Hotel play a significant role in enhancing the overall guest experience, proving to be a valuable asset to the hotel.

Wi-Fi

Santarem Hotel offers Wi-Fi to its guests, but reviews indicate varying experiences with the service. While some guests have noted good Wi-Fi and rooms with great Wi-Fi, a number of others found the service lacking. Wi-Fi does not reach the 6th floor and has been described as poor or very weak in several rooms and floors, such as the 4th floor. Connectivity often does not allow for simple tasks like sending emails and some guests couldn't access Wi-Fi in their rooms at all. Several mentioned that the Internet network could use significant improvement, signaling inconsistency in the service provided throughout the hotel. The general consensus suggests that while Wi-Fi is available, its quality and reliability can be hit or miss.

Spa

The Santarém Hotel's spa receives high praise for its excellent facilities and services. Guests frequently describe the spa as perfect, enjoyable and very relaxing. The spa area, alongside the available heated pool and hot tub, significantly enhances the overall experience at the hotel. Additionally, the presence of an outdoor pool adds to the leisure options available to guests. The spa services invariably meet and often exceed visitor expectations and they are complemented by a restaurant service that consistently satisfies guests. The comprehensive wellness amenities contribute to a thoroughly pleasurable stay at the hotel.

Gym

The Santarem Hotel boasts a decently well-equipped and maintained gym, which, along with the extra amenities like the indoor pool, generally received positive feedback from guests. The gym is recognized for being tidy and equipped with essential fitness equipment, earning descriptions of being very good and well-equipped. Some users noted that the gym area, though small and a bit cramped, provides a satisfactory fitness experience. Despite these positive aspects, there were mentions of the gym's age and need for updates with some equipment reported as broken or in poor condition. Additionally, the gym's environment can get quite hot due to the heated pool nearby. Overall, while the gym's serviceability is acknowledged, there's room for improvement to enhance the guest experience further.

Pool

Guests at Santarem Hotel have largely praised the pool facilities, highlighting both the indoor and outdoor areas. The large swimming pool, described frequently as clean and well-maintained, offers an excellent and enjoyable experience. The hotel features both indoor and outdoor pools, each with its unique appeal. The indoor pool is consistently warm, always clean and considered very pleasant by guests. The outdoor pool is appreciated for its lovely ambiance and splendid views, making it a standout feature of the hotel.

Guests appreciated the heated pool, emphasizing the added comfort this provides. The swimming pool facilities, including the gym area, received positive remarks for their quality and cleanliness. However, there were occasional mentions of loud guests in the pool area late at night and some concerns about maintenance and cleanliness at times.

Overall, the pool areas contribute significantly to the leisure experience at Santarem Hotel with the majority of guest feedback being overwhelmingly positive.

Parking

Santarem Hotel's parking situation receives a mix of positive and constructive feedback from guests. Many appreciate the safety and convenience of the parking available, highlighting that parking is free and that there are adequate spaces for several cars. While pets are accepted, some guests find the additional charge for pets to be quite steep. Parking is consistently described as easy to find and generally accessible with plenty of parking spots available most of the time.

However, a few guests note that the parking lot could be better organized, as spaces tend to be cramped and navigating the area can be somewhat challenging. Despite these minor inconveniences, the parking facilities are generally viewed favorably, particularly due to the convenience of free parking options both inside and outside the hotel premises.

Family

Santarem Hotel is notably family-oriented, making it an ideal choice for those traveling with children. The hotel offers spacious family rooms and cozy family suites, which are perfect for accommodating young ones. The large beds are a highlight, comfortably fitting parents and their children with family-friendly amenities such as child chairs readily available.

Guests appreciate the thoughtful gestures in the rooms, creating a welcoming atmosphere for families. The hotel’s overall environment and facilities are excellently suited for family needs, enhancing the stay with an indoor swimming pool dedicated to family use. Breakfast, while described as simple, is sufficient to start the day.

Staff members are consistently praised for their friendliness, politeness and helpfulness, contributing significantly to a pleasant family stay. With room typology and dimensions that cater to family requirements, Santarem Hotel emerges as an excellent option for those looking to spend quality time with loved ones.

4 Star

Santarem Hotel receives mixed reviews regarding its four-star rating, facilities and services. Many guests affirm that the hotel has everything required for a four-star establishment, including spacious and clean rooms that match the expected standard. The service and amenities are frequently praised as being on par with four-star expectations. However, several reviews express disappointment with certain aspects, particularly the breakfast, which is often described as lacking in variety and not meeting the anticipated quality for a four-star hotel. The hotel is critiqued for not having an accessible bathroom and there's feedback that the hall appears dated. Despite these criticisms, many guests still believe the hotel deserves its four-star rating, recognizing its overall adequacy and appropriate level of service for its category.

Business

Santarem Hotel emerges as a top choice for business travelers, offering an array of amenities tailored to meet their professional needs. The hotel’s business center is described as very accommodating, providing essential tools and services for work-related tasks. Its proximity to the business district enhances its appeal, making commuting straightforward and efficient.

Ideal for business stays, the hotel is frequently praised for being perfectly suited for business trips, emphasizing its role as a primary hub for corporate guests. The term "business-friendly" surfaces repeatedly among reviewers, signifying a consistent satisfaction with the hotel's capacity to facilitate productive business visits.

Whether for an overnight business stay or a longer work trip, guests consistently recommend Santarem Hotel for its focus on business needs. The surrounding infrastructure, including bus services, adds to the convenience, making it a practical and strategic choice for professionals on the go.

Accessible

Santarem Hotel in Portugal has received commendable feedback for its accessibility features catering to guests with disabilities. The hotel offers handicap accessible rooms and facilities, ensuring that guests have a comfortable stay. Commenters noted that both the rooms and amenities were well-suited for accessibility needs. The outdoor area and overall hotel environment were described as easily accessible, providing a welcoming atmosphere for all seasons, whether summer or winter. While there was a mention of the absence of accessible bathrooms with only bathtubs available, the hotel generally stands out as very accommodating and prepared to cater to guests requiring accessible facilities.

Heated Pool

The Santarem Hotel's heated pool consistently earns high marks from guests for its inviting warmth and relaxing atmosphere. Visitors appreciate the comfortably hot water, which adds to a leisurely and soothing experience. The spacious pool area further enhances the appeal, providing ample room for relaxation. The heated indoor pool stands out as a significant amenity, ensuring enjoyment regardless of the weather outside.

Outdoor Pool

The outdoor pool at Santarem Hotel has received numerous commendations from guests, highlighting its cleanliness, refreshing nature and the spacious pool area. Described as perfect for a dip and always warm, the pool offers a consistently pleasant swimming experience. Visitors appreciate the stunning views from the pool, enhancing their overall enjoyment. They note the large, beautiful pool as a great feature of the hotel, contributing to a positive stay even during high seasons. Guests have had generally good experiences, praising the outdoor pool as amazing and a standout feature of the hotel.

Indoor Pool

The Santarem Hotel's indoor pool receives stellar reviews for its relaxing atmosphere and lovely environment. Guests frequently mention the pool is always clean and maintained at a comfortable temperature, providing a pleasant experience. The indoor pool also caters to very young children, enhancing its appeal for families. Situated within the hotel's extensive facilities, the pool offers an exceptional view that adds to its charm.

However, some guests noted that the pool can become quite crowded at times and there are suggestions for potential improvements. Despite these minor issues, the indoor pool remains a highlight of the hotel, promising a delightful and soothing escape.

Dog Friendly

Santarem Hotel offers a genuinely pet-friendly environment, welcoming guests with their pets. The hotel ensures that dog-friendly rooms are well-maintained, featuring perfect amenities for a comfortable stay. Guests have noted that the dog-friendly areas are meticulously clean, enhancing the overall experience. The pet-friendly facilities are very accommodating, making it convenient for pet owners to enjoy their stay. Additionally, the hotel boasts a good restaurant, which enhances the dining experience for all guests.

However, it is important to note that while the hotel accepts and allows pets, there seems to be a gap in providing a designated area for dogs to relieve themselves, which might be inconvenient for some pet owners. Despite this, the general sentiment remains positive with visitors appreciating the opportunity to bring their pets along. Santarem Hotel stands out as a pet-friendly destination that values cleanliness and comfort for both human and furry guests.

Yes, Santarem Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at Santarem Hotel.

Yes, Santarem Hotel welcomes dogs.

Yes, parking facilities are available at Santarem Hotel.

Yes, Santarem Hotel has a gym.

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