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Summary of reviewsHotel Imperador in Santos receives numerous positive reviews across various categories, making it a favored choice for travelers looking to experience the best of the coastal city.
The location of Hotel Imperador is one of its standout features, frequently praised as "exceptional," "ideal," and "fantastic." Situated right on the beachfront, guests enjoy stunning ocean views and immediate beach access. The hotel's proximity to shops, markets, restaurants and landmarks like Mont Serrat and the Municipal Orchidary enhances its practicality and accessibility. The local amenities and the rooftop solarium view add to the overall charm, making it a prime spot for both short and extended stays.
Breakfast at Hotel Imperador is another highlight, consistently praised for its variety organization and taste. Guests enjoy a broad selection of fruits, cereals, breads and juices in a clean and pleasant environment. Although some guests call for more diverse options, the overall feedback is positive with many appreciating the natural juices and coffee service.
The lack of a dedicated hotel restaurant for lunch and dinner doesn't bother most guests, as they find ample quality dining options nearby. These dining establishments offer a diverse selection of meals and excellent value for money, contributing to a satisfying culinary experience during the stay.
When it comes to rooms, reviews are mixed but generally favorable. Guests appreciate the spaciousness, cleanliness and ocean views of the rooms on higher floors. The renovated bathrooms and comfortable beds receive specific praise. However, some rooms are described as outdated and poorly maintained with issues like musty smells and noise disturbances. Despite these drawbacks, many travelers find the accommodations simple yet comfortable, thanks to the prime location and helpful room service.
Cleanliness is a strong point for Hotel Imperador with many guests commending the spotless rooms, fresh bedding and well-maintained public areas. The dedication of the housekeeping staff ensures a clean and hygienic environment, although a few isolated incidents of mold and unpleasant odors were noted.
The staff at Hotel Imperador earns high marks for their friendliness, professionalism and attentiveness. Reviews frequently highlight the warm service from the café staff and the efficiency of the reception team. Mentioned by name, employees like Bia and Leticia are recognized for their outstanding hospitality with the overall staff described as polite, helpful and respectful.
For beach lovers, the hotel's location is unbeatable, offering easy access to Jose Menino Beach and Itarare Beach. Most guests appreciate the stunning sea views from their rooms and the terrace, enhancing their overall stay experience.
Parking, however, is a point of contention. While parking is available with an efficient valet service, the additional cost and limited garage capacity are drawbacks. Some guests felt that parking fees should be included in the room rate.
Families find Hotel Imperador particularly appealing, thanks to its spacious, well-equipped rooms and family-friendly facilities. The accommodating staff and cozy environment make it an excellent choice for family outings, despite some minor inconveniences like limited free play areas for children.
In summary, Hotel Imperador's prime beachfront location, excellent breakfast offerings, clean and comfortable rooms and exceptional staff contribute to an enjoyable stay. While there are areas for improvement, such as room updates and parking arrangements, the overall experience is overwhelmingly positive, making it a favored destination for travelers visiting Santos. Show more
Read review summaries for all categories
Categories
Hotel near The Beach
Family Friendly Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
3-Star Hotel
Room Types
Double Room with Sea ViewBoasting beachfront, this air-conditioned room features a flat-screen TV, minibar and private bathroom with a hot shower. WiFi is free.
Quadruple Room with Double BedBoasting side sea views, this air-conditioned room features a flat-screen TV, minibar and private bathroom with a hot shower. WiFi is free.
Standard Double or Twin RoomThis air-conditioned twin/double room is comprised of a flat-screen TV with streaming services and a private bathroom. The unit has 2 beds.
Guest Reviews
7.5
Good
Location
The location of Hotel Imperador in Santos is frequently praised by guests, earning descriptions like "exceptional", "ideal" and "fantastic". Situated right on the beachfront, the hotel offers stunning views of the ocean and immediate access to the beach, making it incredibly convenient for beachgoers. The hotel is positioned on the border between Santos and São Vicente, near notable landmarks such as Mont Serrat and the Municipal Orchidary. Guests highlight the proximity to a variety of shops, markets, bakeries, restaurants and a bus terminal just 150 meters away, enhancing its practicality and accessibility.
The local amenities contribute significantly to the overall satisfaction with many visitors appreciating being close to basics like markets and pharmacies. This makes it an ideal spot for both short stays and longer visits, ensuring that everything one might need is within easy walking distance. The beachfront location enhances the appeal, as it allows guests to enjoy beautiful views and the convenience of crossing the street to reach the sandy shores. The hotel also boasts a rooftop with an incredible solarium view, adding to the overall charm.
Overall, the consistent praise for its location combined with factors such as cleanliness, comfort and friendly staff make Hotel Imperador a favored choice for travelers looking to enjoy the best of Santos' coastal charm.
Breakfast
Hotel Imperador receives commendable feedback for its breakfast offerings, consistently recognized as a highlight of the stay. The breakfast is widely described as very good with a broad selection of items, including fruits, cereals, breads and juices, meeting the expectations of many guests. The presence of a tasty and complete breakfast, even if simple, is frequently mentioned, reinforcing its adequacy for a comfortable start of the day.
The breakfast area is notably organized and clean, providing a pleasant environment. Many reviews highlight the variety of options available, ensuring that essential breakfast items are well-represented. Guests appreciate the deliciousness of the food with specific praises for the natural juices and coffee service.
Despite the overall positive comments, some reviews point out areas for improvement. There are mentions of limited variety with some guests noting the repetition of items over several days and a lack of more diverse options. Additionally, a few reviews indicate that the quality could be better, suggesting that certain items don’t meet higher expectations.
In conclusion, Hotel Imperador's breakfast generally leaves a favorable impression, being well-liked for its taste, variety and organization. However, there are occasional calls for increased diversity and consistency in the menu to cater to a broader range of preferences. The convenient and prime location of the hotel, paired with its breakfast offerings, substantially boosts the overall guest experience at Hotel Imperador.
Dinner
Hotel Imperador offers a variety of dining options in its vicinity, allowing guests to enjoy numerous nearby restaurants with ease. Many reviews praise the excellent cost-benefit ratio and the convenience of having great dining options, including places to eat next to the market. These restaurants offer diverse meal choices, making it easy for guests to find something to their liking without having to travel far.
However, some reviews note the absence of a dedicated hotel restaurant for lunch and dinner, which necessitates dining out. Despite this, the general sentiment highlights the proximity of good establishments, indicating that finding a quality meal is not a significant challenge.
The food quality at the establishments is generally commendable with specific mentions of excellent food temperature and seasoning. The breakfast at the hotel receives high marks, particularly the scrambled eggs and the nearby bakery known for its milk powder and white cheese sandwiches. While some reviews mention difficulties in ordering food, the overwhelmingly positive feedback about the nearby dining scene suggests that guests can expect satisfactory dining experiences during their stay.
Rooms
Hotel Imperador offers a mix of experiences when it comes to room accommodations. The spacious rooms on higher floors feature beautiful ocean views and have been praised for their cleanliness and well-kept nature. The beds across various rooms are generally noted for their comfort. Renovated bathrooms are a standout, providing modern amenities that enhance a guest’s stay.
However, some areas of the hotel fall short. A significant number of rooms are described as outdated, poorly maintained and in need of renovation. Issues frequently mentioned include musty smells, noise disturbances and cramped spaces—especially in rooms intended for multiple occupants. Inconsistent room quality is apparent with some rooms not living up to the photos presented online.
Despite these drawbacks, many guests find value in the clean, simple accommodations. The prime location and helpful room service are often highlighted as positives, balancing out some of the less favorable aspects of the stay. Overall, Hotel Imperador can be ideal for travelers seeking a basic yet comfortable stopover, but it may not meet the expectations of those looking for more modern or spacious amenities.
Beds
Tucked in the bustling backdrop of the city, Hotel Imperador offers a diverse experience when it comes to bed comfort. On the brighter side, many guests have noted that the beds are quite clean and comfortable with some even describing the bed as perfect, cozy and very comfortable, providing a good night’s sleep. Clean and fragrant bed linen adds to the pleasant experience, ensuring a fresh feel. There are also frequent mentions of soft bedding, large and comfortable beds and pleasing mattress quality that has won praises like a spectacular bed. The king beds and comfortable mattresses particularly stand out, often contributing to overall guest satisfaction.
However, there are areas that need attention. Several visitors pointed out that the beds are often made by joining two single beds together, which can result in discomfort. In some instances, the mattresses have been described as worn-out with issues such as sagging, being too soft or having holes. There have been occasional reports of bed bugs and stained bedding, which detract from the otherwise comfortable experience. Pillows and bath towels also seem to be a concern, frequently highlighted as in need of replacement due to being uncomfortable or unpleasant.
Thus, while Hotel Imperador excites with cozy and clean beds, attention to updating the bedding and addressing issues with combined single beds could elevate the guest experience significantly.
Cleanliness
Hotel Imperador has garnered significant praise for its cleanliness from guests, underscoring the consistency and dedication of the housekeeping staff. Visitors frequently highlight the clean and well-organized rooms, fresh bedding and clean towels, contributing to an overall clean and comfortable stay. The public areas, including corridors and common spaces, are noted to be kept very clean, complementing the spotless rooms.
The hotel's commitment to excellent cleanliness is recognized by many with terms such as impeccable, wonderful and very hygienic used to describe the standard. The recently renovated rooms and fragrant accommodations further enhance the positive perception of cleanliness. Additionally, the hotel facilities, including bathrooms, are often mentioned as clean and well-maintained, making the hotel a reassuring choice for cleanliness-conscious travelers.
However, it's worth mentioning that not all experiences align with the majority. A few guests pointed out specific issues such as mold in the bathrooms, smelly rooms and occasional maintenance concerns. Despite these isolated incidents, the prevailing sentiment reflects a high level of satisfaction with the hotel's overall cleanliness and upkeep.
Staff
Hotel Imperador in Santos has garnered positive attention for its exceptional staff, as highlighted by numerous guest reviews. The team's accolades include their friendliness, professionalism and consistent attentiveness. Guests often praise the café staff for their warm service and attention to detail. The receptionists receive high marks for their pleasant and efficient service with particular mentions of employees such as Bia and Leticia for their outstanding hospitality.
Across departments, whether in the kitchen, housekeeping or front desk, the personnel are described as very polite, helpful and respectful. The hotel staff's ability to manage guest needs promptly and courteously has contributed to a high level of guest satisfaction. Although some reviews mention initial shortcomings in reception experiences, the overall feedback emphasizes swift issue resolution and a notable respect for guest privacy.
The management's dedication to providing well-trained and competent employees shines through with the manager herself often recognized for her friendliness. The hotel's staff is consistently portrayed as welcoming, always willing to assist and maintaining a cheerful demeanor that enhances the guest experience.
In summary, Hotel Imperador's staff distinguishes itself through excellent service, a welcoming atmosphere and a commitment to making every guest's stay enjoyable and comfortable.
Wi-Fi
When planning a stay at Hotel Imperador, it's important to be aware of the prevalent issue reported by many guests: the Wi-Fi connectivity. While there are occasional mentions of good or even excellent internet service, these are rare and seem overshadowed by numerous accounts of poor and unreliable Wi-Fi. Many guests have noted that the Wi-Fi does not work in the rooms, fluctuates frequently or requires guests to access it in common areas rather than their rooms. High floors particularly seem to suffer from a weak signal and there have been numerous mentions of the internet being almost non-existent or extremely unstable. Additionally, the Wi-Fi reportedly doesn’t work in the elevators and the general consistency and strength of the connection appear to be problematic. For those requiring stable internet access for work or personal reasons, this could clearly be a significant drawback. However, if Wi-Fi connectivity isn't a major concern for your stay, other aspects of Hotel Imperador may still meet your needs.
Beach
Hotel Imperador boasts a prime location for beach lovers, situated right on the border between Santos and São Vicente. Guests repeatedly highlight its excellent beachfront position with the hotel practically facing the ocean. Many reviews emphasize the convenience of having the beach just a few meters away, across the street or very close by.
The central location also offers easy access to various amenities and restaurants with many visitors enjoying the beautiful sea views from their rooms and the terrace where breakfast is served. Rooms with ocean views are particularly praised for offering stunning vistas, enhancing the overall stay experience.
Jose Menino Beach and Itarare Beach are specifically noted as being very close to the hotel. The views from the terrace and solarium are frequently mentioned as being beautiful and charming. Despite a few mentions of limited beach resources, the overall sentiment is overwhelmingly positive with guests appreciating the practical access and proximity to the beach.
The combination of good facilities, cleanliness and a peaceful beach area makes Hotel Imperador a favorable choice for travelers wanting to stay close to the ocean while enjoying beautiful beachfront scenery and convenient amenities.
Parking
Guests of Hotel Imperador have shared a variety of experiences regarding the hotel's parking arrangements. While parking spots are available, they are primarily outdoor and many visitors were not pleased with the additional cost, which is often reported as $15 to $25 per day. This fee is not always clearly communicated at the time of booking, leading to some frustration among guests.
The hotel provides a valet parking service, which was noted to be efficient by some, yet carries an extra charge. Several guests pointed out that there is no direct elevator access to the garage, which can be inconvenient for those with heavy luggage or valuables. It's also worth mentioning that the garage is small and has limited capacity, sometimes forcing guests to park in a nearby uncovered lot, exposing their vehicles to weather and dirt.
On a positive note, the hotel does offer its own parking lot and a few reviewers found the parking arrangements satisfactory and the valet service fast. However, the overall sentiment suggests that while parking is available, the separate and sometimes high fees detract from the overall convenience with many guests feeling that such services should ideally be included in the room rate.
Family
Hotel Imperador stands out as a top destination for families, offering a family-friendly atmosphere that leaves guests satisfied and eager for a return visit. Many reviews highlight the hotel's dedication to providing well-maintained, clean and well-equipped rooms, especially the family rooms, which are spacious and often feature a sea view. The hotel's various family-friendly facilities, including game and relaxation rooms, cater perfectly to families seeking both activity and relaxation.
Guests frequently commend the family environment, describing it as cozy and sharing their smooth experiences during their stays. Many mention the friendly and accommodating staff, which adds to the overall positive experience. The hotel's dining options are also highlighted as varied and suitable for family needs.
However, some reviewers noted minor inconveniences, such as limited free play areas for children and occasional noise disturbance in the rooms. Despite these small drawbacks, the hotel remains an excellent place for family outings with many guests recommending it to friends and family and expressing their intentions to return with their children. Overall, Hotel Imperador is highly appreciated by families for its clean facilities, friendly atmosphere and great accommodations tailored to family needs.
3 Star
Hotel Imperador offers a clear balance between budget-conscious accommodation and the basic comforts expected from a three-star establishment. The rooms have been updated, although the overall building still reflects its age and could benefit from some significant maintenance, particularly in the masonry and furniture. Despite these drawbacks, guests find the facilities clean and the staff friendly and efficient, contributing positively to their stay. The location is praised for being convenient with a wonderful view, enhancing the overall experience.
The cost-benefit ratio stands out as a recurring positive point. Many guests express satisfaction with what they received for the price paid, appreciating the good deal. However, some feel the three-star rating might be an overstatement, remarking that the hotel aligns more with a two or three-star standard at best.
The breakfast offered is deemed fair but could use improvement to align better with guest expectations. Noise from traffic can be disruptive, making the hotel less ideal for a peaceful vacation yet acceptable for short stays or passing through.
Overall, while Hotel Imperador lacks luxury and requires maintenance, it delivers good value for those seeking straightforward, budget-friendly lodging with the essentials.
Accessible
Hotel Imperador is generally recognized for its commendable accessibility features, making it a favorable option for travelers with disabilities. The hotel is equipped with ramps at its entrance and around the premises, ensuring easier navigation. Guests have noted good accessibility with nearby shopping spots and found the accessible parking area beneficial. The hotel’s rooms and bathrooms are designed with wide doors and accessible features and the elevators cater well to those with mobility issues.
The location is easily reachable and provides easy access to the beach, adding to its convenience. Common areas within the hotel are also noted as accessible. However, some reviews pointed out areas that need improvement, such as tiles and awkward steps that complicate movement and instances where uneven floors have caused guests to stumble. There were concerns about the marking of stairs and passages and a barrier at the shower entrance that could pose challenges for those with mobility difficulties.
While the hotel continues to make renovations to enhance accessibility further, some parts of the building and certain apartments are not fully wheelchair accessible. Despite these areas needing attention, the overall accessibility of Hotel Imperador is considered good by many guests, particularly praised for rooms suitable for elderly guests.
No, Hotel Imperador doesn't have any pool.
No, a spa isn't available at Hotel Imperador.
No, Hotel Imperador doesn't allow dogs.
Yes, parking facilities are available at Hotel Imperador.