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Summary of reviewsSão Paulo Tatuape, Affiliated by Meliá, is widely appreciated for its advantageous location in the vibrant Tatuapé neighborhood, which offers convenient access to restaurants, bars, shops and supermarkets. Notably close to Tatuapé Metro Station and about 30 minutes from São Paulo's airports, guests find it an ideal spot for exploring the city or attending events. The location's safety, tranquility and proximity to essential services make it suitable for both leisure and business travelers.
Guests generally enjoy the breakfast offerings, which include a variety of high-quality items like cold cuts, fruits, breads and made-to-order omelets. While some guests note occasional disorganization or limited variety during busy times, the breakfast is often described as tasty and well-served in a pleasant setting. However, some find the additional cost of breakfast expensive when it isn't included in the room rate.
The dining experience receives mixed reviews. While the food quality, including both breakfast and dinner, is frequently praised, guests have expressed dissatisfaction with slow dinner service and early closing times. The restaurant's pricing and room service availability also draw some criticisms.
The rooms at the hotel are particularly well-regarded for their spaciousness, cleanliness and comfort with many appreciating the large size, cozy atmosphere and excellent bedding. Though a few guests report issues with outdated decor and ventilation, the overall consensus is positive with clean and well-furnished accommodations contributing to a restful stay.
Cleanliness across the hotel is generally praised with many noting the pristine condition of rooms and linens. Some minor issues, such as occasional dust or mold, are mentioned, but do not detract significantly from the positive perception of cleanliness.
The staff at São Paulo Tatuape, Affiliated by Meliá, receive high marks for their friendliness, professionalism and helpfulness. Specific employees like Pedro and Mr. Walter are often highlighted for their exceptional service, contributing to an enjoyable guest experience. Minor concerns about inefficiencies in service are noted, but overall, the staff leave a very positive impression.
Wi-Fi service at the hotel is identified as an area needing improvement with many guests reporting instability and slow connections. Though some find the internet service adequate, the prevailing sentiment suggests that a more reliable and faster connection would enhance the guest experience.
The gym facilities, while well-equipped, could benefit from better maintenance and ventilation. Some guests note broken equipment and an uncomfortable temperature in the gym area, yet appreciate the range of available machines.
The rooftop pool is praised for its heated feature and enjoyable ambiance, though some guests find it too small and occasionally closed for maintenance without prior notice. Cleanliness concerns like cloudy water and greasy edges are also mentioned.
For families, the hotel offers spacious rooms and good breakfast options, but inconsistency in customer service and certain organizational issues could affect the family experience. Nevertheless, the comfort and convenience of the location are noted as positives for family travelers.
The beds are a standout feature, receiving high praise for comfort and quality, though a few guests find some beds too hard. Overall, the majority find them extremely comfortable, ensuring a restful stay.
São Paulo Tatuape, Affiliated by Meliá, is a four-star hotel that generally provides good value for money with modern, well-maintained facilities and high standards that align with its rating. Improvements in specific areas like service speed, Wi-Fi stability and gym maintenance could further elevate the guest experience. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Rooftop Pool Panoramic View Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Skyscraper Hotel
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Hotel with Heated Pool
Room Types
Standard Queen RoomSpacious room with 30 m², equipped with two single beds, desk, 32'' LDC TV with cable channels, air-conditioning, bathroom equipped with high-pressure shower, free amenities and hair dryer.
Premium Triple TwinComfortable 30m² apartment, equipped with two standard single beds, premium trousseau, kit with a selection of teas, minibar, built-in LCD TV with cable channels, work desk, Wi-Fi, air conditioning, laminate flooring, safe, hairdryer. professional hairstyle, bathroom with high pressure shower, bathrobes and slippers for use during your stay, iron and ironing board and free amenities.
Standard Twin RoomSpacious room with 30m², equipped with two comfortable single beds, clean style, bright and airy environment, work desk, 32'' LDC TV with cable channels, air-conditioning, bathroom equipped with high-pressure shower, free amenities and hair dryer.
Premium Room Queen-Size BedComfortable room with 30 m². This room provides a panoramic view of the neighbourhood.
It has a queen-size double bed, premium linen, tea and coffee selection, minibar, LCD TV with cable channels, desk, bathroom with high-pressure shower, complete amenities kit, professional hair dryer, as well as bathrobe and slippers available for use during your stay. Iron and ironing board also available in the apartment.
Premium Triple QueenSpacious 30 m² room, composed of a queen-size double bed and a standard single bed, premium linen, bathrobes and slippers for use during your stay, LCD TV with cable channels, desk, minibar, water heater with tea selection, large bathroom with shower, bath amenities and hair dryer. Iron and ironing board also available in the apartment.
Accessible Queen RoomOffering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit has 1 bed.
Guest Reviews
Location
São Paulo Tatuapé, Affiliated by Meliá, boasts a notable location praised by many guests. Positioned in the vibrant Tatuapé neighborhood, the hotel offers a central and convenient spot for various activities and amenities. Visitors frequently highlight the hotel's proximity to a wide range of restaurants, bars, shops and supermarkets, making it a practical choice for dining and shopping enthusiasts. The hotel's closeness to Tatuapé Metro Station ensures easy access to public transportation, enhancing mobility across São Paulo.
The locality is considered safe, tranquil and well-serviced by pharmacies, shopping centers and entertainment venues. This makes it an ideal location for both leisure travelers and those attending personal appointments or events in the area. Guests also appreciate its convenient distance from both of São Paulo's airports, which is approximately a 30-minute drive. The neighborhood's quiet streets offer a peaceful stay while still being close to vibrant nightlife and other attractions.
Overall, the location of São Paulo Tatuapé, Affiliated by Meliá, stands out as a significant advantage, supported by the friendly and helpful staff, making it a preferred choice for visitors to this area of São Paulo.
Breakfast
Breakfast at São Paulo Tatuape, Affiliated by Meliá, receives mixed reviews, though it is mostly praised. Many guests describe it as very tasty, varied and well-served, featuring an assortment of cold cuts, fruits, savory and sweet options with high-quality breads and delicious made-to-order omelets. Numerous guests regard the breakfast as excellent, wonderful and even exceptional, appreciating the pleasant and clean environment where it is served.
However, some reviews highlight areas needing improvement, mentioning occasional lack of variety, disorganization and items such as utensils, cups or black coffee missing during busy times. The inclusion of breakfast in the accommodation rate is not consistent and some guests find the additional cost for it to be expensive. Despite a few instances of dissatisfaction due to limited options or issues with the coffee machine, the overall sentiment leans towards a positive breakfast experience, often exceeding guests' expectations.
Dinner
The reviews for the dining experience at São Paulo Tatuape, Affiliated by Meliá, present a mixed picture. On the positive side, guests often highlighted that both breakfast and dinner were delicious and well-served with many enjoying the overall quality of the food. The restaurant gained commendations for its good food and well-decorated breakfast area. Lunch, particularly, seems to be a strong point with several guests finding it worthwhile.
However, there were consistent issues noted with the dinner service. The speed of service during dinner was a recurring concern and some guests found the experience time-consuming and below their expectations with specific mentions of slow service and soup being particularly disappointing. Additionally, the restaurant's early closing time and lack of meal options post-10 PM were significant drawbacks for several guests, necessitating the need to order food through external apps.
The pricing of meals also attracted criticism with many feeling that the food, although generally good, was expensive. Guests also found the dining room too small for the hotel's capacity, adding to the dissatisfaction. Room service quality and availability were further points of contention with the cut-off time and service efficiency not meeting guest expectations.
In conclusion, while the restaurant offers a generally positive dining experience with well-prepared meals, operational and pricing issues significantly affect overall guest satisfaction.
Rooms
'São Paulo Tatuape, Affiliated by Meliá' often impresses guests with its spacious and comfortable rooms. Many reviews highlight the large size, cozy atmosphere and cleanliness of the rooms, often describing them as airy and well-furnished. Guests appreciate the comfortable beds, quality bedding and excellent showers, which add to the overall comfort.
The hotel also receives praise for having clean and organized accommodations with staff dedicated to providing good service and ensuring a pleasant stay. The quiet environment is frequently mentioned, contributing to a peaceful night's sleep. Rooms with beautiful views, especially from higher floors, are particularly appreciated by many visitors.
However, some reviews point out areas in need of improvement. A few guests have noted that certain rooms could benefit from renovation due to worn-out furniture and outdated decor. Musty smells and issues with air conditioning were reported by some, affecting overall comfort. Additionally, there were occasional complaints about cleanliness, such as dust, mold and overlooked details like hair from previous guests.
Despite these issues, the general consensus points towards a positive experience with the comfort and size of the rooms being standout features. Improvements in maintenance and addressing ventilation concerns could further enhance the guest experience at this hotel.
Beds
The beds at 'São Paulo Tatuape, Affiliated by Meliá' receive high praise from guests for their comfort and spaciousness. Many reviews highlight the beds as very comfortable and some even describe them as extremely comfortable or super comfortable. Guests also appreciate the softness and quality of the bedding with several mentioning that the beds are amazing and even delicious.
However, there are a few mixed opinions. While most guests find the beds to be very good, a few noted that some beds were hard or very hard, impacting their sleep quality. A handful of reviewers pointed out issues with old or non-standard mattresses and mentioned that the beds could be more comfortable.
In general, the majority of the feedback is positive, emphasizing the comfort and overall quality of the beds, making for a pleasant and restful stay at the hotel.
Cleanliness
The São Paulo Tatuape, Affiliated by Meliá hotel has received numerous reviews highlighting its cleanliness. Guests frequently mentioned that rooms were clean organized and well-maintained, contributing to a pleasant and comfortable stay. The meticulous cleaning and organization were praised with many describing the cleanliness as impeccable. The hotel's communal areas, although generally clean, sometimes fell short in specific segments like corridors and reception areas.
While many reviews pointed out that the rooms and linens were spotless, there were occasional reports of issues such as a moldy bathroom grout or dusty floors. Some isolated instances included sightings of small cockroaches, used soap in showers and a general musty smell in certain areas. Despite these, the vast majority of comments reflected satisfaction with the cleaning standards of the rooms and the hotel's spaces.
In addition to cleanliness, guests appreciated the friendly and organized cleaning staff. The housekeeping service, though efficient, had rare delays or missed cleanings, which some guests noted. Amenities and hygiene standards were generally commended, contributing significantly to the positive experience at the hotel.
Overall, São Paulo Tatuape, Affiliated by Meliá is recognized for its high standards of cleanliness and the efforts of its housekeeping team, making it a recommendable option for travelers seeking a clean and orderly place to stay in São Paulo.
Staff
The São Paulo Tatuape, Affiliated by Meliá hotel is well-regarded for its commendable staff, who are frequently highlighted for their friendliness, politeness and professionalism. Many guests praised specific individuals, such as Pedro and Mr. Walter, for their courteous and attentive service, which enhanced their stay. The staff at the reception and restaurant received numerous mentions for their helpful and informative demeanor, while the valet service was noted for its promptness and politeness.
While the majority of reviews reflect positively on the warm and welcoming nature of the employees, there were occasional comments about slow check-ins and inefficient service in certain areas. Despite this, the overall sentiment remains favorable with the attentiveness and kindness of the staff playing a significant role in the guests' positive experiences.
The hotel also received accolades for excellent service standards, particularly in customer service and quick problem resolution. Specific mentions of cleanliness and well-organized operations further contribute to the high regard in which guests hold the staff. However, it's worth noting that a small number of reviews pointed out issues with cleaning and some unpleasant experiences at the reception.
In summary, the staff at São Paulo Tatuape, Affiliated by Meliá, are a standout feature, known for their exceptional hospitality, friendliness and professionalism, making guests feel well-cared for during their stay.
Wi-Fi
The Wi-Fi experience at São Paulo Tatuape, Affiliated by Meliá, has drawn mixed feedback from guests. Many visitors encountered significant issues, noting that the Wi-Fi was often unstable, leading to frequent disconnections and connection problems. Several described the internet quality as simply terrible or bad with some even struggling to log in to certain apps or access the internet at all.
On the positive side, there were mentions of the Wi-Fi being very good, particularly in room speed with some guests praising it as excellent or fast. However, these positive remarks were outnumbered by those reporting slow or unreliable connections.
In summary, while there are pockets of positive experiences, the general consensus suggests that improvements are needed in the hotel's Wi-Fi service to ensure a more consistent and reliable experience for all guests.
Gym
The gym at São Paulo Tatuape, Affiliated by Meliá has received mixed feedback from guests. Several reviews highlight that the gym is very well equipped and functional, describing it as nice and even amazing. However, there are notable concerns about maintenance and condition. Guests have pointed out that the gym equipment is old, some machines are broken or not working and in some cases, the gym area was found to be messy and dusty. A recurring issue mentioned is the extreme heat in the gym with reports of a lack of air conditioning making the area uncomfortable. Despite these maintenance issues, the fitness center remains well-equipped, but it could benefit from better ventilation and regular upkeep to enhance guest satisfaction.
Pool
The pool area at São Paulo Tatuape, Affiliated by Meliá, has received mixed reviews from guests. The rooftop pool is often highlighted for its beauty and enjoyable atmosphere with particular praise for its heating, making it a delightful spot even on colder days. Guests appreciate the heated pool and jacuzzi, noting these features enhance their experience.
However, many guests were disappointed by the size of the pool, describing it as small and susceptible to crowding when the hotel is full. Several reviews mention the pool's maintenance issues with a notable number of guests finding it closed for renovations or under maintenance during their stay, which was not always communicated at the time of booking. Concerns about cleanliness were also raised with some guests noting cloudy water, greasy edges and dirty glass.
Despite these issues, the rooftop's inviting ambiance and the pool's warmth are regularly acknowledged as positive aspects, creating a comfortable and pleasant relaxation spot within the hotel.
Family
São Paulo Tatuape, Affiliated by Meliá seems to be a mixed bag for families looking for a comfortable stay. On the positive side, it is lauded for its spacious rooms and good breakfast options, which many parents appreciate. The location is noted for its close proximity to family-friendly places, making it a convenient choice for those traveling with kids. Guests have also highlighted the comfort of the rooms and beds, as well as the overall comfort of the hotel environment.
However, the reviews also point to some drawbacks, particularly with customer service. There are mentions of disorganization in the reservation system and a specific instance where a crib was provided without bedding. Despite some calling it a terrible place for families, others have had pleasant family vacations and recommend it for family stays. The friendliness of the staff is repeatedly mentioned as needing improvement.
Overall, São Paulo Tatuape, Affiliated by Meliá offers a blend of comfort and family-friendly amenities, but there may be inconsistencies in service that could impact the family experience.
4 Star
São Paulo Tatuape, Affiliated by Meliá, is a four-star hotel that offers great value for money, providing a comfortable stay with standards consistent with its rating. The modern facilities are well maintained, ensuring guests can enjoy a pleasant environment during their stay. Moreover, the hotel benefits from a prime location, making it an attractive choice for travelers.
The service at São Paulo Tatuape is commendable with well-trained staff consistently offering good service. Guests have noted that this aspect contributes positively to the overall experience at the hotel. However, there have been some concerns about cleanliness and room maintenance, which might need attention considering the four-star status.
Despite some critiques, such as the lack of heating in the curtains and general room upkeep, the hotel generally meets the expectations for a four-star establishment. Overall, it provides a reasonable and pleasant experience for its guests, maintaining adequate standards of comfort and service.
Business
The São Paulo Tatuapé, Affiliated by Meliá, receives positive feedback for its suitability for business travelers. Guests appreciated the agility of the employees and mentioned the hotel as being ideal for business stays in São Paulo, particularly for those needing to be in the Tatuapé area. The hotel offers a good cost-benefit ratio, which was noted to be reasonable for business purposes. Its facilities are well equipped, including event rooms that were described as good and comfortable for hosting events and the WiFi was frequently commended.
While there were some minor issues, such as malfunctioning gym equipment and a delay with baggage at reception, the overall experience was highly positive. Reviewers highlighted the hotel's good standard, amenities catered to business needs and great areas for WiFi access, making it a reliable choice for business travelers.
Yes, São Paulo Tatuape, Affiliated by Meliá has pool(s) that belong to one or more of the following categories: Heated Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at São Paulo Tatuape, Affiliated by Meliá.
No, São Paulo Tatuape, Affiliated by Meliá doesn't allow dogs.
No, parking facilities aren't available at São Paulo Tatuape, Affiliated by Meliá.
Yes, São Paulo Tatuape, Affiliated by Meliá has a gym.