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Summary of reviewsWaterfront hotel is a perfect choice for anyone looking for a luxurious and amazing location during their stay in Malta. The hotel's location is close to many restaurants, bars and public transportation options, making it convenient for guests. The staff is highly praised for being friendly, helpful and accommodating, providing superb service to ensure a pleasant stay for guests. The rooms are spacious, clean and comfortable with great views and amenities. Guests have generally positive things to say about the breakfast and the pool amenities, including a beautiful outdoor pool with amazing views and a peaceful rooftop terrace with a small indoor pool, whirlpool and sauna available for use. While there may be some room for improvement in areas such as the gym and breakfast variety, overall Waterfront hotel offers a high-quality and luxurious stay with great facilities and services that are hard to find in other four-star hotels. Show more
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Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
What percentage of your guests are families?Under 50%
Please suggest which room type a family with one child should choose and where the child will sleep: They can opt for a standard room and we can add a cot or extra bed which is free of charge.
Please suggest which room type a family with two children should choose and where the children will sleep: A family room which consists of a double bed and we can add another two beds.
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Any room type the family requires. The cot is provided at no extra cost.
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: A family room which consists of a double bed and we can add an extra bed and cot at no extra cost.
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Any room type the family requires, we can add two extra cots free of charge.
Baby cot details: Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?Yes
Do you offer babysitting/child services?Yes, at a charge: upon request.
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 65% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Malta Tourism Authority
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? indoor pool
Superior Double or Twin Room with Sea ViewAir-conditioned room with balcony. Overlooking the harbour on Manoel Island.
Standard Double or Twin RoomAir-conditioned room with balcony.
Superior Double or Twin Room with Lateral Sea ViewAir-conditioned room with balcony.
Family RoomThis air-conditioned family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with an inner courtyard view. The unit has 2 beds.
Deluxe SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bidet. Boasting a balcony with partial sea views, this suite also features a minibar and a flat-screen TV with cable channels. The unit has 2 beds. The unit has one bed and extra beds / sofa bed
Presidential Suite with Sea ViewThis suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a walk-in shower and free toiletries. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as partial sea views. The unit has 2 beds.
Deluxe Suite with Sea ViewThe unit has 2 beds.
About Waterfront
License: H0355
Guest Reviews
8.8
Excellent
Location
Waterfront hotel is a perfect choice for anyone looking for an amazing location during their stay in Malta. The hotel is located right on the waterfront, providing guests with stunning views of the city and sea. Its location is also quite convenient, as it is close to many restaurants, bars and public transportation options. The staff, food and clean comfortable rooms are also highly praised by guests. Its central location is great and it is within easy access to buses, tours and ferry stations to Valletta, Gozo and Comino. With lots of bars, restaurants and amenities nearby, the location is worth everything. The hotel is also close to many tourist attractions and is a brilliant location for tourists looking to explore all that Malta has to offer.
Breakfast
Guests have generally positive things to say about the breakfast at the Waterfront hotel. The breakfast had a decent selection of food and was generally good with lots of choice. Some guests even called it perfect or delicious with fresh options. While some thought it could use more variation in options, others appreciated the omelette on demand and fruit selection. Breakfast was also noted as copious and varied with a lot of choice. Some guests thought it was superb, excellent, or even nice. However, others thought it was mediocre or that the quality could be improved with some industrial products and lack of variety. Regardless, the breakfast was generally considered a good value for the room rates.
Rooms
Waterfront hotel offers spacious, clean and comfortable rooms with great views and direct elevator access. The hotel has a variety of room options, including deluxe suites with their own roof terrace. The rooms are well-equipped with amenities such as kettles, fridges and toiletries. The hotel's location is perfect for a city holiday with easy access to transportation. Although some guests found the rooms to be outdated or lacking in instructions for facilities such as air conditioning, the majority praised the cleanliness and comfort of the rooms. The size of the rooms and the amazing views were also frequently commented on positively. Some guests experienced noise from surrounding areas or issues with things such as the shower draining, but overall the reviews were very positive.
Beds
Waterfront hotel has a mix of opinions when it comes to their beds, but overall guests seem to have a positive experience. Some guests found the beds to not be very comfortable, but others specifically mentioned how comfortable and excellent the bedding was. Some guests had issues with the size of the bed, specifically booking a double bed but receiving twin beds. Despite the mixed opinions on comfort, the beds were consistently praised for being clean and spacious. Some guests went as far as to say the beds were the biggest they had ever slept in. Overall, Waterfront hotel seemed to provide a helpful and high-quality service with comfortable beds and clean rooms.
Cleanliness
Waterfront is a comfortable, clean and stylish hotel with high standards of cleanliness praised by many guests. The rooms are spotlessly clean, new and well-equipped which guests found comfortable and cozy. The staff is attentive and provides superb service, including daily room cleaning and bathroom maintenance. While some guests reported small issues such as a sewage smell or occasional stains on duvets and slippery shower floors, these were dealt with quickly and efficiently upon request. The hotel's facilities are of high quality and the location, close to the ferry and with amazing views, is perfect. The only thing that some guests mentioned was the daily waste of single-use plastic toiletries and breakfast samples.
Staff
Travelers staying at Waterfront can expect a warm and welcoming experience from the highly praised staff. Guests repeatedly mention the friendly, helpful, attentive and accommodating personalities of the staff. They go above and beyond to make sure guests have a pleasant stay with nice touches such as chocolates on the bed and treats delivered to the room with the next day's weather forecast. Housekeeping is also lauded for their fantastic work. In terms of the front desk staff, while they may not always be perfectly prepared for tricky situations, they are still very polite and helpful. Guests also appreciate the multilingual staff who can speak several languages, including Italian, French and Japanese. The restaurant and bar staff also receive high marks for their excellent service. Some guests did note that there were occasional lapses in customer service, but these instances were few and far between. Overall, the staff at Waterfront is praised for their professionalism, friendliness and willingness to go the extra mile to ensure guests have a pleasant stay.
Gym
The gym at the Waterfront hotel has received mixed reviews from guests with some describing it as 'nice' and 'good facilities', while others have found it to be 'disappointing' or 'tiny'. Equipment issues have been reported with some machines not working properly. However, the gym boasts spectacular views of the port and bay through its windows. Guests have also praised the access to the nearby Aqualuna and the addition of a sauna. Fitness enthusiasts should note that the gym is quite small and can feel crowded when busy. The early closing time of the hotel bar has been highlighted as a downside for some guests. Overall, while there may be room for improvement, the Waterfront's gym and fitness facilities offer a reasonable option for those looking to maintain their fitness regime while on holiday.
Pool
Waterfront hotel offers a selection of pools, including a nice outdoor pool overlooking Valletta on a terrace, a heated indoor pool with spa jacuzzi and access to Aqua Luna center with a heated pool and solarium. Guests appreciated the opportunity to use two swimming pools and some enjoyed free wine or beer between 5 and 6. The hotel’s central location provided great views of Valletta and the breakfast was good, according to some. However, the rooftop bar was closed for winter and the picture of the swimming pool overlooking the bay was misleading since the pool turned out to be small. Moreover, the outdoor pool was located across the road and a pass was required to get in. Nevertheless, the majority of guests praised the pool amenities, describing them as a great option, amazing and a lovely touch.
4 Star
Waterfront hotel offers a high-quality and luxurious stay with superb facilities and services that are hard to find in other four-star hotels. The location of the hotel is perfect as it is near to ferries, restaurants, bars and good places to visit. Moreover, the hotel is wonderfully quiet, providing guests with a calm and relaxing environment. The breakfast served is very good, although some guests felt it was too basic for a four-star hotel. Despite some minor issues, overall, the hotel was highly recommended and guests enjoyed their stay.
Outdoor Pool
The Waterfront hotel boasts a beautiful outdoor pool with amazing views of La Valette. While it may be located across a busy street, guests rave about the perfect pool experience once they get there. The pool is well-maintained and even heated in the cooler months, making it a pleasant swimming option no matter the time of year. In addition, the outside pool bar is fab and allows guests to enjoy a cocktail or pizza while basking in the sun. Although some guests may find the journey to the pool not the most comfortable, the beautiful terrace and dachterrasse make it all worthwhile. Aqua Luna, the pool located across the road, is free for guests to use, but may be too chilly in January. All in all, the outdoor pool is a must-visit feature of the Waterfront.
Indoor Pool
The Waterfront hotel offers a peaceful rooftop terrace with a small indoor pool - perfect for a few hours of relaxation while waiting for your departure. The indoor pool is great and even heated in March, making a dip enjoyable despite the cooler weather. There is also a whirlpool and sauna available for guests to use free of charge. While some reviews noted the indoor pool may not be as impressive as in the pictures, others found it pleasant with one stating it was "a nice indoor pool on the 10th floor." Additionally, the hotel boasts a larger, well-maintained heated indoor and outdoor pool, complete with a jacuzzi, perfect for a refreshing swim even during the winter months. Overall, guests seemed to enjoy the indoor pool and spa facilities provided by the Waterfront.
Yes, Waterfront has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Waterfront.
No, Waterfront doesn't allow dogs.
Yes, parking facilities are available at Waterfront.
Yes, Waterfront has a gym. For more information, read the answers to the Gym questionnaire