DoubleTree by Hilton Stoke-on-Trent, United Kingdom
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Summary of reviewsDoubleTree by Hilton Stoke-on-Trent generally earns positive reviews for several key aspects, particularly its well-situated location, accommodating facilities and helpful staff. Its proximity to local attractions such as Waterworld, Alton Towers and The Potteries makes it an attractive option for both leisure and business travelers, while its serene setting and convenient access to shops and transportation hubs add further appeal.
Guests often commend the breakfast for its variety, freshness and generous portions. The buffet breakfast, offering both hot and cold options including vegan selections, is frequently highlighted as a standout feature. The friendly and attentive service further enhances the dining experience, making breakfast a highlight of many stays.
Dinner experiences, while praised for the quality of food and accommodating dining staff, show some inconsistencies. While many diners appreciated the delicious and well-cooked meals, a number of guests pointed to issues with pricing, slow service and occasional lapses in food quality.
The rooms at the hotel are generally lauded for their cleanliness, spaciousness and modern decor. Comfortable beds and well-designed bathrooms contribute significantly to a pleasant stay. Nevertheless, issues such as inadequate ventilation in rooms and occasional lapses in cleanliness and amenities have been raised by some guests.
Cleanliness overall is a strong point with guests frequently noting the spotless and well-maintained condition of the rooms and common areas. This meticulous attention to hygiene contributes to an inviting atmosphere throughout the hotel.
Staff at DoubleTree by Hilton Stoke-on-Trent are often highlighted as a significant asset with many guests praising their friendliness, professionalism and willingness to assist. However, a few guests noted inconsistencies in service levels, particularly in the restaurant.
The free WiFi is mostly well-regarded for its reliability and speed with guests appreciating its availability throughout the hotel. However, there were a few mentions of speed issues and initial confusion over whether the service is complimentary.
The gym and leisure facilities are another positive aspect with guests commending the well-equipped and spacious gym, alongside the inviting pool area. While some noted the pool's small size and occasional overcrowding, it remains a favored feature for many guests.
Parking at the hotel receives mixed reviews. While there is ample, secure and convenient parking available, the additional £5 per day charge is a common point of contention among guests, who often express dissatisfaction with the unexpected fees.
Family travelers find the hotel particularly accommodating with spacious rooms, thoughtful amenities for children and a warm, welcoming atmosphere. The hotel’s location and leisure facilities, including the pool and nearby family attractions, make it a popular choice for those traveling with kids.
In summary, DoubleTree by Hilton Stoke-on-Trent provides a convenient and comfortable stay with a variety of amenities and friendly service, though a few areas such as dinner service and parking fees may require attention. The hotel remains a popular choice for visitors to the area, offering an overall positive experience with particular strengths in breakfast offerings, room quality and family accommodations.
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Guests often commend the breakfast for its variety, freshness and generous portions. The buffet breakfast, offering both hot and cold options including vegan selections, is frequently highlighted as a standout feature. The friendly and attentive service further enhances the dining experience, making breakfast a highlight of many stays.
Dinner experiences, while praised for the quality of food and accommodating dining staff, show some inconsistencies. While many diners appreciated the delicious and well-cooked meals, a number of guests pointed to issues with pricing, slow service and occasional lapses in food quality.
The rooms at the hotel are generally lauded for their cleanliness, spaciousness and modern decor. Comfortable beds and well-designed bathrooms contribute significantly to a pleasant stay. Nevertheless, issues such as inadequate ventilation in rooms and occasional lapses in cleanliness and amenities have been raised by some guests.
Cleanliness overall is a strong point with guests frequently noting the spotless and well-maintained condition of the rooms and common areas. This meticulous attention to hygiene contributes to an inviting atmosphere throughout the hotel.
Staff at DoubleTree by Hilton Stoke-on-Trent are often highlighted as a significant asset with many guests praising their friendliness, professionalism and willingness to assist. However, a few guests noted inconsistencies in service levels, particularly in the restaurant.
The free WiFi is mostly well-regarded for its reliability and speed with guests appreciating its availability throughout the hotel. However, there were a few mentions of speed issues and initial confusion over whether the service is complimentary.
The gym and leisure facilities are another positive aspect with guests commending the well-equipped and spacious gym, alongside the inviting pool area. While some noted the pool's small size and occasional overcrowding, it remains a favored feature for many guests.
Parking at the hotel receives mixed reviews. While there is ample, secure and convenient parking available, the additional £5 per day charge is a common point of contention among guests, who often express dissatisfaction with the unexpected fees.
Family travelers find the hotel particularly accommodating with spacious rooms, thoughtful amenities for children and a warm, welcoming atmosphere. The hotel’s location and leisure facilities, including the pool and nearby family attractions, make it a popular choice for those traveling with kids.
In summary, DoubleTree by Hilton Stoke-on-Trent provides a convenient and comfortable stay with a variety of amenities and friendly service, though a few areas such as dinner service and parking fees may require attention. The hotel remains a popular choice for visitors to the area, offering an overall positive experience with particular strengths in breakfast offerings, room quality and family accommodations.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
The DoubleTree by Hilton in Stoke-on-Trent boasts an enviable location that makes it an ideal choice for visitors. Its proximity to attractions like Waterworld, Alton Towers and The Potteries ensures plenty of entertainment options nearby. The convenience of being close to local shops, eateries and supermarkets adds to its appeal. The hotel is easily accessible with good parking availability and straightforward routes from major motorways, making it perfect for travelers on the go.
Guests appreciate the quiet and serene setting of the hotel, despite its central position. It offers a fantastic base for exploring Stoke-on-Trent and surrounding areas with many points of interest within walking distance. The location's practicality is noted for not just leisure activities but also for those needing to be near local amenities and transportation hubs.
For those driving in from Holyhead or other regions, it's a strategic stopover, advantageous for both short stays and longer visits. Ideal whether you're on a family trip, a romantic getaway or a solo adventure, the hotel balances convenience with comfort, offering spacious, modern rooms and a friendly, accommodating atmosphere. The positive feedback on helpful staff and additional amenities like convenient USB plug sockets further highlights its appeal.
The breakfast experience at the DoubleTree by Hilton Stoke-on-Trent generally receives high praise. Many guests describe it as delicious, excellent and amazing, often emphasizing the variety and freshness of the food. The buffet breakfast is particularly appreciated for its wide selection, including vegan options and lovely touches for kids like cookies and jellies in mocktails.
Guests frequently highlight the generous portions and well-stocked buffet, noting that both hot and cold options are available. Items like omelettes, pancakes and a full English breakfast seem to be favorites. The quality of the breakfast, along with the helpful and friendly staff, often contributes to an enjoyable dining experience.
However, a few reviews point out some areas for improvement. Some guests feel breakfast could offer more varied or better options and there were occasional reports of delayed food replenishment and crowded conditions. A couple of reviews mention that breakfast finished too early or was overpriced.
Despite these minor drawbacks, the overall consensus is that breakfast at this hotel is a highlight of the stay, frequently described as one of the best hotel breakfasts guests have experienced.
The dining experience at DoubleTree by Hilton Stoke-on-Trent features a variety of feedback. On the positive side, many guests praised the food quality, describing it as delicious, excellent and very good with specific highlights such as a great dining menu and vegan options available. The restaurant is considered a pleasant place to sit and dine with friendly bar and dining room staff. The facilities for dining are also noted to be good, providing a convenient option for evening meals. Meal portions, when adequate, met expectations with some noting a lovely dining experience and well-cooked, fresh and well-seasoned food.
However, not all reviews were glowing. Several guests experienced issues with the quality and pricing of the food, calling it overpriced and disappointing. The service was often described as slow and insufficiently staffed, leading to long waits and a need to chase up orders. Specific complaints included tasteless and poorly cooked dishes with particular mention of overcooked pasta, lukewarm meals and poor children’s menu options.
Overall, while the restaurant has been appreciated for its tasty food and friendly atmosphere, it appears to suffer from inconsistent food quality and service with some guests finding the meals underwhelming and overpriced.
DoubleTree by Hilton Stoke-on-Trent offers a variety of welcoming and comfortable rooms that guests have commended for their cleanliness and spaciousness. The rooms are generally described as immaculate, modern and well-furnished, accommodating families with ease due to their generous size. Many guests noted the large and comfortable beds, ensuring restful nights and the sleek, well-kept decor that adds to the overall appeal. The bathrooms also received praise for their excellent facilities and beautiful design.
Despite the many positives, there were some recurring issues regarding room temperature with several guests finding the rooms to be excessively warm and lacking adequate ventilation or air conditioning. Instances of rooms being too hot were a frequent concern. Additionally, isolated complaints included less-than-optimal cleanliness in some areas and occasional discomfort with sofa beds. A few guests mentioned that amenities like tea and coffee were not always replenished and some rooms lacked a mini fridge, iron or hairdryer.
However, the overall consensus remains positive, highlighting the high standard of room presentation and the friendly, helpful hotel staff. Guests appreciated the comfortable and spacious environment, making DoubleTree by Hilton Stoke-on-Trent a reliable choice for a pleasant stay.
DoubleTree by Hilton Stoke-on-Trent in the United Kingdom has received diverse feedback regarding the comfort of its beds from its guests. A notable number of guests have highlighted the beds as very comfortable with descriptors like "super comfortable," "extremely comfortable," and "comfy" frequently mentioned. The bedding quality has been particularly praised, reflecting positively on the overall sleep experience. Standard queen and king-sized beds appear to offer a good night’s sleep consistently with many guests appreciating their size and comfort.
However, not all the reviews are unqualified in their praise. The sofa beds have garnered quite a bit of criticism for being uncomfortable with comments pointing out issues such as flimsy structures and palpable springs. Some guests found the main beds to be too hard or uncomfortable and there were a few mentions of overly soft pillows. Additionally, the lack of air conditioning resulted in stuffy sleeping conditions, particularly during warmer periods—even with fans provided, the rooms could still feel hot.
On the upside, the beds are generally described as clean and spacious, aligning with the hotel’s high standard of bed quality. While experiences with comfort levels varied, the predominant sentiment was positive, making DoubleTree by Hilton Stoke-on-Trent a favored choice for those prioritizing bed comfort in their accommodation.
DoubleTree by Hilton Stoke-on-Trent consistently impresses guests with its impeccable cleanliness. Many reviewers highlighted the spotless, well-maintained rooms, which are not only tidy but also spacious and tastefully decorated. The hotel itself, both exterior and interior, exudes a sense of cleanliness, from common areas to bedrooms and bathrooms. This attention to detail creates a welcoming and comfortable atmosphere for guests.
The hotel's modern and fresh design further enhances the cleanliness. Guests repeatedly mentioned how well-kept the facilities are, including the leisure center. Despite a few isolated incidents of dust or cleanliness issues, overall, the premises maintain a high standard of hygiene.
Additionally, the hotel staff were frequently noted as clean, polite and welcoming, contributing to the overall positive experience. The breakfast area and other dining facilities also met guests’ expectations, adding to the sense of a pristine and well-cared-for environment.
In summary, DoubleTree by Hilton Stoke-on-Trent offers a fresh, modern and exceptionally clean stay, making it a favored choice for travelers prioritizing cleanliness and comfort.
The staff at DoubleTree by Hilton Stoke-on-Trent generally made a positive impression on guests. Numerous reviews highlight that the staff are friendly, helpful and welcoming, consistently providing excellent service. Reception staff, in particular, are frequently noted for their kindness, professionalism and attentiveness, even going as far as offering fresh baked cookies upon arrival. The restaurant and bar staff are also praised for their accommodating and courteous demeanor with commendations for their ability to cater to specific dietary needs and for making guests feel special.
Despite the many positive remarks, a few reviews indicate inconsistencies. Some guests experienced staff who were rude or unhelpful with particular mention of a lack of visibility and mixed information provided. A few instances were noted where staff appeared overwhelmed or ill-trained, particularly in the restaurant.
Overall, the majority of guests found the staff to be a standout aspect of their stay, contributing significantly to a welcoming and pleasant atmosphere at the hotel.
The WiFi at DoubleTree by Hilton Stoke-on-Trent receives generally positive remarks from guests. Many have noted that the internet service is good with phrases like quick Wi-Fi, reliable Wi-Fi and good internet access frequently mentioned. The Wi-Fi signal is considered adequate and included in the stay with strong access even on higher floors like floor 3 and in the restaurant. Guests appreciate that free Wi-Fi is available, although a few reviews mentioned there is a need to pay for it despite the common expectation of complimentary service. Overall, experiences with Wi-Fi ranged from sufficient to exceptional, though a minor number of guests found it slow or could be better. Nonetheless, for most visitors, the Wi-Fi service appears to meet or exceed expectations for a comfortable stay.
The gym at DoubleTree by Hilton Stoke-on-Trent receives frequent praise for its well-equipped and up-to-date facilities. Many guests commend the gym for being spacious and nicely equipped with some specifying it as one of the best hotel gyms they have ever encountered. The fitness center staff is described as extremely friendly, adding to the positive experience. Additionally, guests appreciate the combination of good gym and leisure facilities, including the pool and spa, which contribute to a well-rounded fitness and relaxation experience. While a few reviews note that the gym could use some updates, the general consensus is that it offers good, decent and great facilities that exceed expectations.
The pool at the DoubleTree by Hilton Stoke-on-Trent appears to evoke mixed reactions among guests. On the positive side, many appreciated the nice, warm and inviting atmosphere of the pool. Guests frequently mention the pool being lovely, clean and heated, making it a pleasant spot for families and children, who notably loved the swimming experience. Parents highlighted the ease of booking the pool, adding to its convenience.
The hotel's pool is acknowledged as an excellent and relaxing facility, forming part of a suite that includes a sauna and steam room which are a hit among guests. Despite its charm, the pool’s small size is a recurring theme in the reviews with many noting issues related to overcrowding and limited space. The pool area, though clean, could benefit from improvements such as better changing room facilities.
Some guests faced disappointment due to pool closures or engineering issues, but overall, the pool remains a valued feature for those looking to enjoy a swim at the hotel.
Parking at the DoubleTree by Hilton Stoke-on-Trent appears to be a mixed experience for guests. On the positive side, visitors frequently noted the ample parking availability and its convenience with plenty of parking spaces and easy access making the process hassle-free. The parking area was described as secure and clean with a special mention of its proximity to Alton Towers, enhancing its appeal for families and visitors to the theme park.
However, several guests were disappointed by the additional parking fees, often expressing surprise at the £5 per day charge, which was not consistently communicated at the time of booking. Some reviews highlighted frustration over discrepancies between advertised free parking and the actual charges upon arrival. Additionally, while there are blue badge parking spaces available, some found these to be limited.
Overall, while parking is straightforward and ample at the hotel, the extra cost and inconsistent communication regarding fees were noted drawbacks. This combination of ease of parking and unexpected charges shaped a varied guest experience.
DoubleTree by Hilton Stoke-on-Trent stands out as an excellent destination for families, offering plenty of amenities and activities tailored to both children and adults. Families particularly appreciate the spacious, well-arranged family rooms that comfortably accommodate even larger groups, making it an ideal choice for those traveling with multiple children. The rooms are described as beautifully arranged, comfortable and capable of providing a good night's sleep for everyone, including the youngest members who may need cots or special arrangements.
Upon arrival, families are warmly welcomed with fabulous warm cookies, which are a hit with kids and add a delightful touch to the stay. The hotel staff are noted for being brilliant with very small children, enhancing the family-friendly atmosphere of the hotel. Special touches, such as birthday notes, balloons and fresh fruit for the children, contribute to making memorable experiences.
Kids particularly enjoy the hotel's leisure facilities. The swimming pool is a favorite, providing hours of splashing fun, though a few reviews noted a lack of pool supervision as a minor drawback. The clean sandpit outside also offers a fun play area. Moreover, the hotel’s location is central to several family-oriented attractions such as a waterpark, cinema and bowling lanes, adding great value for families looking for varied activities.
Despite some minor issues like the need to request cots multiple times and occasional noise from events, the overall sentiment is very positive with families finding the hotel an ideal break with plenty to do. The proximity to Alton Towers is another advantage, being only a 40-minute drive away.
Overall, DoubleTree by Hilton Stoke-on-Trent provides a safe, comfortable and enjoyable environment for families with children, complete with friendly staff and numerous kid-friendly amenities and activities. It's a place where both parents and children can have a delightful stay.
DoubleTree by Hilton Stoke-on-Trent stands out as a well-regarded four-star hotel featuring excellent and modern facilities. Its decor is newly decorated, well-designed and pleasant, lending a clean and comfortable atmosphere. Many guests praised the hotel's convenient location and well-appointed rooms, which reflect a commitment to maintaining four-star standards.
The breakfast was highlighted as really good, although there were occasional suggestions for improvement. Overall, guests found the hotel to be a satisfactory four-star experience, particularly for family-friendly stays. However, some felt that the absence of air conditioning and other minor facility inconsistencies detracted slightly from the overall experience.
Nonetheless, this modern hotel is seen as a very good quality establishment with great amenities and cleanliness, providing a comfortable and satisfying stay that matches what one would expect from a four-star chain.
DoubleTree by Hilton Stoke-on-Trent appears to cater well to business travelers, offering a range of amenities suitable for corporate needs. Guests have found the hotel particularly effective for short breaks from work and business trips, appreciating facilities such as meeting rooms and conference rooms. The rooms are described as perfect for work travel, equipped with good Wi-Fi which is particularly useful for meetings. The hotel features thoughtful touches for business travelers, enhancing the comfort of those staying following long office days with additional amenities like a gym and spa, which have even been noted as good places for informal business discussions.
Though regarded as a corporate hotel that provides comfortable stays and excellent service, there are some aspects that could be improved. Specifically, the air conditioning in meeting rooms has been noted as inadequate with some guests mentioning the use of fans instead of air conditioning. Despite this, the overall consensus is positive, highlighting the hotel's professional service, good facilities and its convenience for business trips.
The DoubleTree by Hilton in Stoke-on-Trent offers a generally positive experience for guests with disabilities with several features and services aimed at enhancing accessibility. Guests appreciated the availability of accessible rooms, which are described as well done, clean and excellent for wheelchair users. The hotel itself is wheelchair accessible with an easy-to-find main entrance and a car park that many found convenient.
Staff at the hotel are noted for their helpfulness and informed advice regarding accessibility needs, contributing to a smooth and simple experience for those requiring additional support. Complimentary to these, the receptionists are knowledgeable about the specific accessibility features the hotel offers.
However, there are some areas in need of improvement. Issues were noted with blocked disabled spaces that didn't display blue badges and the scarcity of accessible parking spots. Certain rooms lack elevator access, posing challenges for those who cannot use stairs and there are calls for an accessible pedestrian route to further enhance convenience. Additionally, some guests pointed out that maintenance could improve in accessible rooms to ensure they meet all needs optimally.
Overall, while DoubleTree by Hilton Stoke-on-Trent provides many essential accessibility features, attention to a few critical areas could further enhance the experience for guests with disabilities.
The heated pool at DoubleTree by Hilton Stoke-on-Trent has garnered positive feedback from guests, especially for its warm and welcoming temperature. Many visitors found the swimming experience delightful with some specifically noting the enjoyment their children had in the pool. The heated section of the pool area was frequently mentioned as an appreciated amenity, providing comfort and evoking a pleasant sensation. Overall, the warm water and well-maintained pool facilities contributed to a great experience for those who took a dip.
The indoor pool at DoubleTree by Hilton Stoke-on-Trent has received mixed feedback from guests. Many appreciate its clean and spacious nature, as well as the warm water, describing it as beautifully arranged and very pleasant. It's noted that the pool facilities are complemented by a gym, sauna and steam room, which guests often took advantage of, particularly enjoying the steam room. Families found the pool area to be great for children with kids reportedly loving the experience.
However, the pool can often get crowded and some guests found it too busy to use. Access to the pool is well-structured with simple booking procedures, though slots are limited to 45 minutes, which was acceptable for most. There were concerns about the pool being small and occasional uncertainty about access. Despite these issues, the overall sentiment leans towards the pool being a valuable and well-received feature of the hotel, adding a pleasant aspect to the guests' stay.
DoubleTree by Hilton Stoke-on-Trent offers a serene and romantic setting, perfect for couples looking to celebrate special occasions such as weddings and anniversaries. The hotel is noted for its calming and peaceful atmosphere, providing a relaxing environment for all guests. Couples appreciate the romantic ambiance and quiet rooms, which add to the overall intimate experience. The hotel goes the extra mile in making guests feel special, enhancing the romantic touch through thoughtful details. The availability of cocktails and romantic evening meals further complements its suitability as a romantic getaway. The lovely, clean sandpit outside also adds to the charm, making it a memorable stay for couples.
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Location
Guests appreciate the quiet and serene setting of the hotel, despite its central position. It offers a fantastic base for exploring Stoke-on-Trent and surrounding areas with many points of interest within walking distance. The location's practicality is noted for not just leisure activities but also for those needing to be near local amenities and transportation hubs.
For those driving in from Holyhead or other regions, it's a strategic stopover, advantageous for both short stays and longer visits. Ideal whether you're on a family trip, a romantic getaway or a solo adventure, the hotel balances convenience with comfort, offering spacious, modern rooms and a friendly, accommodating atmosphere. The positive feedback on helpful staff and additional amenities like convenient USB plug sockets further highlights its appeal.
Breakfast
Guests frequently highlight the generous portions and well-stocked buffet, noting that both hot and cold options are available. Items like omelettes, pancakes and a full English breakfast seem to be favorites. The quality of the breakfast, along with the helpful and friendly staff, often contributes to an enjoyable dining experience.
However, a few reviews point out some areas for improvement. Some guests feel breakfast could offer more varied or better options and there were occasional reports of delayed food replenishment and crowded conditions. A couple of reviews mention that breakfast finished too early or was overpriced.
Despite these minor drawbacks, the overall consensus is that breakfast at this hotel is a highlight of the stay, frequently described as one of the best hotel breakfasts guests have experienced.
Dinner
However, not all reviews were glowing. Several guests experienced issues with the quality and pricing of the food, calling it overpriced and disappointing. The service was often described as slow and insufficiently staffed, leading to long waits and a need to chase up orders. Specific complaints included tasteless and poorly cooked dishes with particular mention of overcooked pasta, lukewarm meals and poor children’s menu options.
Overall, while the restaurant has been appreciated for its tasty food and friendly atmosphere, it appears to suffer from inconsistent food quality and service with some guests finding the meals underwhelming and overpriced.
Rooms
Despite the many positives, there were some recurring issues regarding room temperature with several guests finding the rooms to be excessively warm and lacking adequate ventilation or air conditioning. Instances of rooms being too hot were a frequent concern. Additionally, isolated complaints included less-than-optimal cleanliness in some areas and occasional discomfort with sofa beds. A few guests mentioned that amenities like tea and coffee were not always replenished and some rooms lacked a mini fridge, iron or hairdryer.
However, the overall consensus remains positive, highlighting the high standard of room presentation and the friendly, helpful hotel staff. Guests appreciated the comfortable and spacious environment, making DoubleTree by Hilton Stoke-on-Trent a reliable choice for a pleasant stay.
Beds
However, not all the reviews are unqualified in their praise. The sofa beds have garnered quite a bit of criticism for being uncomfortable with comments pointing out issues such as flimsy structures and palpable springs. Some guests found the main beds to be too hard or uncomfortable and there were a few mentions of overly soft pillows. Additionally, the lack of air conditioning resulted in stuffy sleeping conditions, particularly during warmer periods—even with fans provided, the rooms could still feel hot.
On the upside, the beds are generally described as clean and spacious, aligning with the hotel’s high standard of bed quality. While experiences with comfort levels varied, the predominant sentiment was positive, making DoubleTree by Hilton Stoke-on-Trent a favored choice for those prioritizing bed comfort in their accommodation.
Cleanliness
The hotel's modern and fresh design further enhances the cleanliness. Guests repeatedly mentioned how well-kept the facilities are, including the leisure center. Despite a few isolated incidents of dust or cleanliness issues, overall, the premises maintain a high standard of hygiene.
Additionally, the hotel staff were frequently noted as clean, polite and welcoming, contributing to the overall positive experience. The breakfast area and other dining facilities also met guests’ expectations, adding to the sense of a pristine and well-cared-for environment.
In summary, DoubleTree by Hilton Stoke-on-Trent offers a fresh, modern and exceptionally clean stay, making it a favored choice for travelers prioritizing cleanliness and comfort.
Staff
Despite the many positive remarks, a few reviews indicate inconsistencies. Some guests experienced staff who were rude or unhelpful with particular mention of a lack of visibility and mixed information provided. A few instances were noted where staff appeared overwhelmed or ill-trained, particularly in the restaurant.
Overall, the majority of guests found the staff to be a standout aspect of their stay, contributing significantly to a welcoming and pleasant atmosphere at the hotel.
Wi-Fi
Gym
Pool
The hotel's pool is acknowledged as an excellent and relaxing facility, forming part of a suite that includes a sauna and steam room which are a hit among guests. Despite its charm, the pool’s small size is a recurring theme in the reviews with many noting issues related to overcrowding and limited space. The pool area, though clean, could benefit from improvements such as better changing room facilities.
Some guests faced disappointment due to pool closures or engineering issues, but overall, the pool remains a valued feature for those looking to enjoy a swim at the hotel.
Parking
However, several guests were disappointed by the additional parking fees, often expressing surprise at the £5 per day charge, which was not consistently communicated at the time of booking. Some reviews highlighted frustration over discrepancies between advertised free parking and the actual charges upon arrival. Additionally, while there are blue badge parking spaces available, some found these to be limited.
Overall, while parking is straightforward and ample at the hotel, the extra cost and inconsistent communication regarding fees were noted drawbacks. This combination of ease of parking and unexpected charges shaped a varied guest experience.
Family
Upon arrival, families are warmly welcomed with fabulous warm cookies, which are a hit with kids and add a delightful touch to the stay. The hotel staff are noted for being brilliant with very small children, enhancing the family-friendly atmosphere of the hotel. Special touches, such as birthday notes, balloons and fresh fruit for the children, contribute to making memorable experiences.
Kids particularly enjoy the hotel's leisure facilities. The swimming pool is a favorite, providing hours of splashing fun, though a few reviews noted a lack of pool supervision as a minor drawback. The clean sandpit outside also offers a fun play area. Moreover, the hotel’s location is central to several family-oriented attractions such as a waterpark, cinema and bowling lanes, adding great value for families looking for varied activities.
Despite some minor issues like the need to request cots multiple times and occasional noise from events, the overall sentiment is very positive with families finding the hotel an ideal break with plenty to do. The proximity to Alton Towers is another advantage, being only a 40-minute drive away.
Overall, DoubleTree by Hilton Stoke-on-Trent provides a safe, comfortable and enjoyable environment for families with children, complete with friendly staff and numerous kid-friendly amenities and activities. It's a place where both parents and children can have a delightful stay.
4 Star
The breakfast was highlighted as really good, although there were occasional suggestions for improvement. Overall, guests found the hotel to be a satisfactory four-star experience, particularly for family-friendly stays. However, some felt that the absence of air conditioning and other minor facility inconsistencies detracted slightly from the overall experience.
Nonetheless, this modern hotel is seen as a very good quality establishment with great amenities and cleanliness, providing a comfortable and satisfying stay that matches what one would expect from a four-star chain.
Business
Though regarded as a corporate hotel that provides comfortable stays and excellent service, there are some aspects that could be improved. Specifically, the air conditioning in meeting rooms has been noted as inadequate with some guests mentioning the use of fans instead of air conditioning. Despite this, the overall consensus is positive, highlighting the hotel's professional service, good facilities and its convenience for business trips.
Accessible
Staff at the hotel are noted for their helpfulness and informed advice regarding accessibility needs, contributing to a smooth and simple experience for those requiring additional support. Complimentary to these, the receptionists are knowledgeable about the specific accessibility features the hotel offers.
However, there are some areas in need of improvement. Issues were noted with blocked disabled spaces that didn't display blue badges and the scarcity of accessible parking spots. Certain rooms lack elevator access, posing challenges for those who cannot use stairs and there are calls for an accessible pedestrian route to further enhance convenience. Additionally, some guests pointed out that maintenance could improve in accessible rooms to ensure they meet all needs optimally.
Overall, while DoubleTree by Hilton Stoke-on-Trent provides many essential accessibility features, attention to a few critical areas could further enhance the experience for guests with disabilities.
Heated Pool
Indoor Pool
However, the pool can often get crowded and some guests found it too busy to use. Access to the pool is well-structured with simple booking procedures, though slots are limited to 45 minutes, which was acceptable for most. There were concerns about the pool being small and occasional uncertainty about access. Despite these issues, the overall sentiment leans towards the pool being a valuable and well-received feature of the hotel, adding a pleasant aspect to the guests' stay.
Romantic
Yes, DoubleTree by Hilton Stoke-on-Trent, United Kingdom has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at DoubleTree by Hilton Stoke-on-Trent, United Kingdom.
No, DoubleTree by Hilton Stoke-on-Trent, United Kingdom doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Stoke-on-Trent, United Kingdom.
Yes, DoubleTree by Hilton Stoke-on-Trent, United Kingdom has a gym.
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