Formosan Naruwan Hotel
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Summary of reviewsFormosan Naruwan Hotel is strategically located near key transit points such as the airport, train station and downtown area, providing easy access for travelers. While it is a bit distant from Taitung City center, the hotel compensates with a complimentary shuttle service and nearby bike paths leading to scenic spots like the Railway Art Village. Guests appreciate the tranquility of the residential surroundings and the convenience of a nearby 7-11 store and gas station. Stunning sea views and picturesque landscapes from higher floors add further value to the location, making it a serene yet accessible retreat.
The breakfast at Formosan Naruwan Hotel receives praise for its extensive variety, catering to diverse preferences with both Chinese and Western dishes, including vegetarian options. Highlighted items like seafood congee and Haagen-Dazs ice cream are particularly well-received. The hotel manages guest flow during breakfast with designated time slots, enhancing the dining experience. However, improvements could be made in crowd management, food quality consistency and cleanliness.
Dinner offerings are mixed. Guests commend the variety and local flavors with steak and cocktails being notable favorites. Nevertheless, issues such as high prices relative to food quality, limited options and slow replenishment detract from the experience. Occasional service issues like wet plates and slow service during peak times are also noted.
The hotel’s rooms are generally spacious, comfortable and clean with modern amenities like smart speakers and ample bathroom space. Beautiful views from higher floors are frequently mentioned. However, some rooms feel dated with old carpets and inadequate soundproofing. Minor maintenance issues like faulty air conditioning are occasionally reported, though family rooms are particularly appreciated for their spaciousness and suitability for larger groups.
Cleanliness of the hotel is mostly praised, especially the rooms and common areas. However, there are recurring issues with stained carpets, musty smells and occasional sightings of insects, which point to areas needing better upkeep.
Staff at Formosan Naruwan Hotel are widely praised for their friendliness and attentiveness. Guests frequently commend the professionalism, accommodating nature and courteous service of the staff, who significantly enhance the guest experience. While there are occasional suggestions for more proactive engagement, the overall positive demeanor of the staff is a standout feature.
WiFi services receive mixed feedback. While some guests find the connection strong and reliable, others experience connectivity issues in certain areas, suggesting that the service is satisfactory but could be more consistent.
The spa is a highlight for many guests, offering a variety of relaxing activities like hot springs and beauty baths. Despite occasional issues with water temperature and maintenance, the spa is generally well-received for its spaciousness and enjoyable facilities.
The gym is praised for its well-maintained equipment and broad range of facilities, though the 8:00 am opening time is considered a bit late by some. Overall, the gym is a great feature that emphasizes guest safety with vaccination requirements.
Pool facilities are highly appreciated, especially by families. The hotel offers both indoor and outdoor pools that are clean, spacious and complemented by spa amenities. Despite some comments about cooler water temperatures and minor maintenance issues, the pools provide a relaxing experience for adults and children alike.
Parking options at Formosan Naruwan Hotel are noted for their convenience and ample space, further adding to the practical amenities of the hotel.
In summary, Formosan Naruwan Hotel offers a tranquil and accessible location with a variety of amenities that cater to diverse guest needs. While there are areas for improvement in dining, cleanliness and maintenance, the hotel’s spacious rooms, friendly staff and excellent leisure facilities contribute to an overall positive guest experience.
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The breakfast at Formosan Naruwan Hotel receives praise for its extensive variety, catering to diverse preferences with both Chinese and Western dishes, including vegetarian options. Highlighted items like seafood congee and Haagen-Dazs ice cream are particularly well-received. The hotel manages guest flow during breakfast with designated time slots, enhancing the dining experience. However, improvements could be made in crowd management, food quality consistency and cleanliness.
Dinner offerings are mixed. Guests commend the variety and local flavors with steak and cocktails being notable favorites. Nevertheless, issues such as high prices relative to food quality, limited options and slow replenishment detract from the experience. Occasional service issues like wet plates and slow service during peak times are also noted.
The hotel’s rooms are generally spacious, comfortable and clean with modern amenities like smart speakers and ample bathroom space. Beautiful views from higher floors are frequently mentioned. However, some rooms feel dated with old carpets and inadequate soundproofing. Minor maintenance issues like faulty air conditioning are occasionally reported, though family rooms are particularly appreciated for their spaciousness and suitability for larger groups.
Cleanliness of the hotel is mostly praised, especially the rooms and common areas. However, there are recurring issues with stained carpets, musty smells and occasional sightings of insects, which point to areas needing better upkeep.
Staff at Formosan Naruwan Hotel are widely praised for their friendliness and attentiveness. Guests frequently commend the professionalism, accommodating nature and courteous service of the staff, who significantly enhance the guest experience. While there are occasional suggestions for more proactive engagement, the overall positive demeanor of the staff is a standout feature.
WiFi services receive mixed feedback. While some guests find the connection strong and reliable, others experience connectivity issues in certain areas, suggesting that the service is satisfactory but could be more consistent.
The spa is a highlight for many guests, offering a variety of relaxing activities like hot springs and beauty baths. Despite occasional issues with water temperature and maintenance, the spa is generally well-received for its spaciousness and enjoyable facilities.
The gym is praised for its well-maintained equipment and broad range of facilities, though the 8:00 am opening time is considered a bit late by some. Overall, the gym is a great feature that emphasizes guest safety with vaccination requirements.
Pool facilities are highly appreciated, especially by families. The hotel offers both indoor and outdoor pools that are clean, spacious and complemented by spa amenities. Despite some comments about cooler water temperatures and minor maintenance issues, the pools provide a relaxing experience for adults and children alike.
Parking options at Formosan Naruwan Hotel are noted for their convenience and ample space, further adding to the practical amenities of the hotel.
In summary, Formosan Naruwan Hotel offers a tranquil and accessible location with a variety of amenities that cater to diverse guest needs. While there are areas for improvement in dining, cleanliness and maintenance, the hotel’s spacious rooms, friendly staff and excellent leisure facilities contribute to an overall positive guest experience.
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Guest Reviews
Formosan Naruwan Hotel boasts a favorable location that offers a mix of convenience and tranquility. Situated near the airport, train station and downtown, it provides easy access for travelers. Although it's a bit far from the Taitung City center, making shopping and dining out less convenient without a vehicle, the hotel compensates with a free shuttle service and nearby bike paths that lead to scenic spots like the Railway Art Village. Guests appreciate the presence of a 7-11 convenience store and gas station within a 5-minute walk, making essential needs readily accessible.
The hotel is placed in a peaceful area surrounded by residential zones, providing a quiet retreat away from the hustle and bustle. The beautiful sea views and the picturesque landscapes visible from higher floors further enhance the stay. For those with transportation, it's a smooth drive to various attractions like the Taitung Forest Park and nearby mountains or sea.
Despite the occasional inconvenience of being remote from dining options and the city center, the hotel's location is described as excellent for its serene environment and proximity to key transit points. The ample parking space and the easy-to-find building with unique features add to its appeal. Overall, Formosan Naruwan Hotel's strategic spot offers a balanced experience of calmness and accessibility.
The breakfast experience at the Formosan Naruwan Hotel seems to be quite the topic among guests, striking a blend of praise and areas for improvement. Many reviews highlight the extensive variety of breakfast options available, including both Chinese and Western dishes, catering well to vegetarians and offering a range of fresh ingredients and local specialties. The breakfast has been described as abundant, delicious and able to satisfy multiple tastes with standout items like seafood congee, radish cakes and Haagen-Dazs ice cream drawing special mention.
On the positive side, guests appreciate the rich and diverse selection, often describing the breakfast as bountiful and enjoyable. Coffee and dessert items like cookies and custard-filled buns also receive commendation, adding to the dining pleasure. The provision for different time slots to manage guest flow has been noted as a thoughtful measure during the pandemic, allowing for a more relaxed experience.
However, the experience isn't without drawbacks. Many guests mention the chaotic and crowded atmosphere during breakfast time with long queues and a sometimes rushed feeling due to the limited dining times. Issues with the layout and distribution of food items, as well as cleanliness concerns such as small insects near the buffet, have been pointed out. The quality of some dishes has been described as ordinary or lacking in refinement and certain guests express disappointment over the insufficiency and coldness of food at times.
Overall, while the breakfast at Formosan Naruwan Hotel offers a wide selection that can cater to diverse preferences and dietary needs, the hotel could improve the dining experience by addressing crowd management, food quality consistency and maintaining a higher standard of cleanliness and organization.
The dinners at Formosan Naruwan Hotel receive mixed feedback from guests, but there are several positive highlights. Guests particularly enjoy the wide variety of options available in the buffet, noting the focus on local flavors and the availability of diverse dishes. The steak and cocktails are favorites among many diners, adding to the appeal of the hotel's dining offerings.
However, some aspects of the dinner experience leave room for improvement. Guests report issues with the high prices not matching the quality or variety of the food. Many find the buffet dinner to lack sufficient options and express disappointment with the taste and replenishment speed of the dishes. Consistently, the sashimi selection is described as limited and the portion sizes of the steak are seen as inadequate.
Service issues are also a concern with reports of wet plates, slow replenishment during peak times and overall lackluster dining experiences during busy events like New Year's Eve. Some guests feel the dinner is not worth the additional cost and recommend exploring other dining options for better value.
In conclusion, while the buffet dinner at Formosan Naruwan Hotel has its commendable points, particularly in the variety and some standout dishes, it falls short in areas crucial to creating a satisfactory dining experience for all guests.
Formosan Naruwan Hotel offers a mix of spacious and comfortable rooms that are generally appreciated for their cleanliness and good amenities. Many guests enjoyed the large, well-lit and comfortable rooms, often noting the addition of modern facilities such as smart speakers and generous bathroom space. Rooms frequently come with beautiful views and higher floor accommodations offer particularly impressive vistas.
Despite numerous compliments on the overall room size and comfort, some guests pointed out issues with age and maintenance. Certain rooms have a dated feel with old carpets and insufficient soundproofing being common critiques. While cleanliness is consistently praised, there are occasional reports of odors and maintenance problems like faulty air conditioning or minor plumbing issues.
The family rooms especially receive high marks for their spaciousness, making them ideal for larger groups or multi-generational stays. Specific facilities such as multiple bathrooms and additional beds cater well to family needs. However, some rooms are noted for having dim lighting and not enough outlets, which might inconvenience some visitors.
In summary, while the rooms at Formosan Naruwan Hotel are spacious and comfortable with appealing views and good amenities, there are some areas where upgrades and better maintenance could enhance the overall guest experience.
Formosan Naruwan Hotel offers a mixed experience when it comes to its bed comfort. The majority of guests have found the beds to be very comfortable with comments noting that the beds are cozy, clean and conducive to a good night's sleep. Many visitors have particularly appreciated the moderately firm mattresses that balance softness with support. The spaciousness and cleanliness of the beds also received positive remarks with some highlighting the large size of the beds as a standout feature.
However, there are some critical points that potential guests should consider. A number of reviews mention that the pillows can be too hard or too high, affecting sleep quality. Others also pointed out that some beds were either too hard or too soft with issues such as beds shaking with movement or being too small. There were also occasional mentions of old or uncomfortable sofa beds, dust mites and instances where the bed felt dirty.
Overall, while many guests had a satisfying and restful experience, there were enough complaints about discomfort to suggest that room quality may vary. The feedback indicates that if bed comfort is a high priority, it might be worth discussing specific room features with the hotel prior to booking.
The reviews for Formosan Naruwan Hotel present a mixed picture regarding cleanliness. On the positive side, many guests highlight the rooms as being clean, comfortable and tidy. The hotel's interior environment and the variety of its facilities are generally appreciated for their cleanliness and maintenance. Some visitors also commend the clean and spacious rooms and a comfortable ambiance. The service staff is noted for their promptness in cleaning up areas like the breakfast tables and the overall atmosphere is described as clean and hygienic.
However, several areas need improvement. Carpets throughout the hotel often come up as a weak point with numerous mentions of them being stained, dusty and even causing skin allergies. Additionally, some guests noted musty smells, especially in bathrooms and basements and occasional findings of hair, rust or even insects such as cockroaches, which is a significant cleanliness issue. Facilities such as the swimming pool, hot springs and changing rooms also receive criticism for insufficient cleaning, which has led to allergic reactions for some visitors.
Despite being somewhat old-fashioned, the hotel’s cleanliness is largely rated as adequate, though not exemplary and there seems to be a consensus that more detailed and frequent cleaning is needed to meet higher standards.
The staff at Formosan Naruwan Hotel are overwhelmingly praised for their friendliness and politeness. Service personnel are noted for their attentive and accommodating nature, often receiving high marks for their enthusiastic and proactive attitudes. Many guests appreciate the helpfulness and responsiveness of the housekeeping team, as well as the efficient and courteous service from other staff members across various departments, including the reception and restaurant.
The hotel employees are consistently described as kind, professional and hospitable with a notable focus on making guests feel welcome. Several reviews highlight the excellent service and positive attitude of the staff, which significantly enhances the overall experience at the hotel. Guests frequently mention the friendly and enthusiastic demeanor of the team, who are always ready to answer questions and provide support.
Despite a few comments about areas for improvement, such as the need for more proactive engagement at the front desk and better handling of specific issues, the general consensus is that the staff contribute greatly to a pleasant stay. Their dedication to ensuring a warm and welcoming environment is appreciated by many, making Formosan Naruwan Hotel a recommended option for travelers who value attentive and friendly service.
Formosan Naruwan Hotel has received mixed feedback regarding its WiFi services. Many guests appreciated the strong and reliable WiFi connection, noting that it worked well in certain areas of the hotel. Others mentioned experiencing connectivity issues with some areas like the hallways having poor signal and the internet being notably slow at times. Despite these occasional problems, the WiFi was described as fantastic by some, suggesting it performs well most of the time. Though the internet experience varied, it seems to generally work satisfactorily for most guests. However, potential visitors should be aware that there might be occasional connectivity hiccups.
The spa at the Formosan Naruwan Hotel garners high praise for being a standout feature of guests' stays. Many enjoyed the variety of activities available, including a swimming pool, hot springs and various child-friendly play areas. The indoor and outdoor pools, supplemented by the spa’s beauty baths, provided enjoyable experiences for most visitors, who appreciated the relaxing water jets and comfortable hot springs. Highlighting the friendly and warm staff added to the overall positive experience.
However, a recurring issue among the reviews was the inconsistent water temperature with several guests noting the spa pool's water wasn't as warm as expected. Some even mentioned the water being too cold, affecting their enjoyment. Specific complaints about maintenance also surfaced frequently. Numerous pieces of spa equipment were reported as broken or faulty and the sauna required an additional fee, which disappointed some guests. Additionally, the aesthetics of the spa area needed attention with mentions of rust in the children's area, peeled-off paint and an outdated appearance.
Despite these drawbacks, guests generally found the spa area spacious and appreciated the characteristic local pools and various sections available. Regular visitors were particularly fond of the quality hot spring facilities, describing them as comfortable and enjoyable, even amidst some noticeable maintenance issues. For those planning a visit, it's worth noting that while the spa facilities are enjoyable and varied, some areas might need more frequent upkeep to meet expectations fully.
Formosan Naruwan Hotel boasts a gym that has received numerous commendations from guests for its impressive array of equipment and well-maintained condition. Open from 8:00 am to 11:00 pm, the gym offers a broad range of facilities including fitness equipment, table tennis and billiards, ensuring there is something for everyone. Although some guests feel the 8:00 am opening time is a bit late, the gym's overall quality and maintenance standards are frequently praised. With a requirement for proof of vaccination, the fitness center also emphasizes guest safety. Some reviews mention potential areas for improvement, but the general consensus highlights the gym as a great and satisfactory feature of the hotel.
The Formosan Naruwan Hotel offers a diverse array of pool facilities that are highly appreciated by guests, particularly families and children. The hotel boasts both indoor and outdoor pools, which are complemented by hot springs and spa amenities. The outdoor pool is frequently highlighted as a great feature, offering a wonderful swimming experience. The pools, both large and spacious with a clean and tidy environment, ensure a pleasant experience for visitors.
Children especially enjoy the pools, which include warm water paddling areas and slides. The hotel provides a safe and engaging environment for kids with specific features like safety plans and a variety of recreational facilities. Despite some comments about cooler water temperatures and minor maintenance issues, these facilities are generally described as great, clean and well-maintained.
Overall, the pool facilities at Formosan Naruwan Hotel offer a relaxing and enjoyable experience with a range of features catering to both adults and children. The clean and spacious pools, coupled with spa and hot spring options, make it a fantastic choice for a leisure stay, despite a few noted shortcomings.
Formosan Naruwan Hotel offers a range of parking options with varying feedback from guests. Many visitors highlight the convenience and spaciousness of the parking facilities, often noting that it was easy to park and that there were plenty of parking spaces available. The large and indoor parking spaces are frequently mentioned as positive aspects, making it easier for guests to park their vehicles.
However, there are also notable concerns regarding the adequacy of parking spaces, especially during peak hours and holidays. Some guests experienced issues with insufficient parking spaces with the basement parking lot often being full. The entrance to the parking lot was sometimes described as narrow and the path to the underground lot could be perplexing, akin to navigating a maze. Motorcycles also had to be parked outdoors, which some found inconvenient.
Additionally, there were mentions of logistical issues such as unclear elevator signage in the parking lot and insufficient capacity to accommodate all guests' vehicles. Despite these concerns, many guests found the experience positive overall, citing the free parking and the convenience it offered during their stay.
Formosan Naruwan Hotel caters well to electric vehicle owners with its convenient charging stations. Reviewers frequently mentioned the availability of multiple EV charging options, including specific provisions for Tesla vehicles. The hotel features ample charging ports, although there were comments about the limited number of free Tesla charging piles. The charging stations are noted to be well-placed, particularly the one located downstairs, making it easy for guests to recharge their vehicles. However, some reviews pointed out details about the check-in policies for charging, as well as the fact that certain charging piles come with a fee. Overall, the presence of charging stations enhances the travel experience for guests with electric vehicles.
Formosan Naruwan Hotel shines as a family-friendly destination, offering an abundance of activities that cater specifically to children. Guests have consistently praised the hotel's numerous child-centric facilities, ranging from hot springs, pools and children's play areas to a water park designed with safety in mind. The children's pool, complete with warm water and a slide, has been a particular hit, making it easy for kids to have fun and burn off energy, while parents can relax knowing their children are well entertained.
For families traveling together, the spacious family rooms stand out, providing ample space and comfort. These rooms often come with separate partitions and dual TVs, ensuring a pleasant stay without squabbles over channels. The attention to detail, like providing comfortable and elastic high pillows, reflects the hotel’s commitment to family comfort.
Guests have also highlighted the friendly and polite front desk staff, adding to the welcoming atmosphere. The hotel layout and variety of recreational options make it suitable for extended family vacations, ensuring that both children and adults have an enjoyable time. Added amenities like a pet-friendly area and a cooperative car rental service enhance the overall convenience of staying at the hotel.
Despite a few minor drawbacks, such as the occasional housekeeping delays and the quad family room space being a bit tight, the overall consensus is that Formosan Naruwan Hotel offers great value and a memorable experience for family travel. The rich breakfast and dining options further complement the stay, making it a top recommendation for those seeking a family-friendly hotel in the area.
Overall, Formosan Naruwan Hotel offers a blend of comfort, entertainment and practical features that foster a relaxing and fun-filled family vacation.
The Formosan Naruwan Hotel presents itself as a five-star hotel, but guest reviews indicate a mixed experience. The establishment is praised for its spacious Starry Sky Suite, upgraded Deluxe suites with luxurious decor and excellent facilities, meeting some five-star expectations. The attentive staff, efficient valet service and well-maintained services are noted positively, contributing to a five-star feel for certain guests. However, several reviews highlight discrepancies between the hotel's claimed star rating and the guest experience.
Guests have reported that the facilities are not always up to five-star standards, pointing out issues like dated equipment and limited amenities. The hotel’s food and beverage offerings have also been critiqued for being subpar with limited selection and lack of replenishment not meeting the standards associated with five-star establishments. Furthermore, the value for the price is questioned, suggesting that the overall experience feels more akin to a four-star service rather than a true five-star experience.
Despite these concerns, the hotel maintains a high cost-performance ratio for some guests and offers clean accommodations. The quality of service personnel, though needing improvement according to some, seems to align with five-star expectations for others. The balance of reviews reveals that while the Formosan Naruwan Hotel has elements of a five-star hotel, it falls short in several areas, leading to varied guest satisfaction.
Formosan Naruwan Hotel stands out as an exceptional choice for business travelers, offering a range of facilities specifically tailored to meet professional needs. The hotel boasts super facilities for a business destination, including well-equipped business meeting rooms and a highly functional business center. The seamless fiber optic Internet service provided by Chunghwa Telecom underscores the hotel’s dedication to connectivity and convenience.
Rooms at the hotel are notably spacious, providing ample space for work and relaxation. Despite the room lighting control requiring multiple remote operations, the overall setup and preservation of the hotel are commendable. The lobby's performance is consistently good, enhancing the professional ambiance of the venue.
For those needing additional services, shuttle bus provisions and a cooperative car rental company ensure smooth transportation arrangements, although guests recommended an improvement in the breakfast options to better cater to business guests.
While weekends are peak hours and some personal amenities could be improved, the satisfaction of business travelers remains high. Despite some challenges such as the driving route to the underground parking garage not being smooth and the lounge experience needing enhancement, the composite experience blends efficiency and comfort.
Formosan Naruwan Hotel remains a top choice for professionals with many guests expressing intentions to return, reinforcing its status as a business-friendly hotel.
Formosan Naruwan Hotel has garnered positive feedback regarding its accessibility features, making it a commendable choice for guests with disabilities. The hotel offers accessible rooms and well-designed facilities that cater specifically to disabled guests. Public transport options and a shuttle service enhance the overall accessibility of the hotel, allowing guests to navigate the area conveniently. Families will find the hotel accommodating with rooms suitable for larger groups, such as a 5-person family room, making it an ideal destination for family travel, including children.
Despite the positive aspects, some areas might need attention. There have been comments about the elevator's sensor issues and lack of a 110V socket in the rooms. Additionally, some guests experienced issues with their room cards being deactivated unexpectedly. The swimming pool's location was noted to be somewhat inconvenient for a few guests and minor installation issues were mentioned. While the $600 subsidy for dinner is a nice touch, some guests felt it could be more substantial for larger family rooms.
Overall, Formosan Naruwan Hotel stands out for its thoughtful accessible design and facilities, making it a viable option for disabled travelers and families seeking a comfortable stay.
The Formosan Naruwan Hotel offers both indoor and outdoor heated swimming pools with water temperatures ranging from 26 to 40°C. The hotel also features a spa pool, hot tub and beauty bath for additional relaxation options. However, there are some concerns about the consistency of the pool heating with some guests finding the temperature inadequate, particularly in the children's water play area and certain zones that only reached 23-25°C. Overall, while the heated pool is praised for being excellent, adjustments could enhance comfort further.
The outdoor pool area at the Formosan Naruwan Hotel is highly regarded for its ample size and clean, well-maintained facilities. Guests frequently mention the large swimming pool and the enjoyable children's play area, which includes a small slide and water spray features. The pool area stands out with its combination of amenities, including outdoor hot spring pools that offer a nice view, although some found them not hot enough for soaking. The pool facilities encompass both indoor and outdoor options, providing a pleasant experience whether visitors prefer a colder swim or a more relaxed soak in the hot springs. While the outdoor swimming pool can be rather cold, particularly at night, it is generally a fun spot, especially for families with children. Guests have suggested starting pool activities earlier, as an 8 o'clock start feels a little late for some. Overall, the outdoor pool area is praised for its cleanliness, variety and enjoyable environment.
Formosan Naruwan Hotel exudes a luxurious atmosphere, highlighted by its majestic exterior and beautiful decoration design. Guests often describe their experience as a luxurious retreat, specially appreciating the luxurious suites and high-end family rooms. The service provided is often noted as excellent, making it worth every penny for those seeking a prestigious stay. The hotel's luxurious rooms and general ambiance contribute to a noteworthy experience, offering coffee, snacks and ice cream as commendable touches.
However, some reviews indicate that the hotel does not fully meet the standards of a five-star establishment. Concerns were raised about outdated facilities and some faulty equipment in the spa. The value for money is sometimes perceived as below what is expected for a five-star hotel. While the hotel's standards and luxury are recognized, there are aspects that guests feel could be improved to align more closely with typical five-star expectations. Despite these areas for improvement, the hotel is still considered a good choice for a luxury stay by many.
Formosan Naruwan Hotel offers a romantic setting, perfect for couples looking to relax and unwind from city life. The 13th floor starry sky room stands out for its unique charm, while the luxurious open-air hot springs add to the idyllic experience. The hotel's bar features a singer in the evenings, providing pleasant entertainment. Although some room arrangements might be awkward for non-couples, such as the glass window between the bed and bathroom, the overall atmosphere remains highly suitable for romantic getaways. The quality and cleanliness of the rooms and food are also notable highlights.
Formosan Naruwan Hotel offers a range of pet-friendly services and facilities that cater to guests traveling with their furry companions. Notably, the hotel allows dogs to stay in guest rooms for an additional fee, reflecting a welcoming attitude towards pets. The pet-friendly rooms, while noted for being clean and spacious, may be on the smaller side according to some reviews.
The dog area and pet-friendly accommodations such as the pet sleeping areas are highlighted for their cleanliness and spaciousness. Furthermore, the hotel provides amenities specifically for pets, including remote monitoring capabilities, which is a thoughtful touch for pet owners.
However, not all aspects of the pet hotel are up to par. Some guests mentioned that the pet hotel can be dirty and messy with a strong odor that suggests poor ventilation. Additionally, there have been complaints about the housekeeping staff removing pet utensils and pee pads without properly confirming the guests' needs.
Overall, despite certain areas needing improvement, the hotel’s efforts to accommodate pets with dedicated facilities and friendly policies are appreciated by many guests.
Location Show Map
Location
The hotel is placed in a peaceful area surrounded by residential zones, providing a quiet retreat away from the hustle and bustle. The beautiful sea views and the picturesque landscapes visible from higher floors further enhance the stay. For those with transportation, it's a smooth drive to various attractions like the Taitung Forest Park and nearby mountains or sea.
Despite the occasional inconvenience of being remote from dining options and the city center, the hotel's location is described as excellent for its serene environment and proximity to key transit points. The ample parking space and the easy-to-find building with unique features add to its appeal. Overall, Formosan Naruwan Hotel's strategic spot offers a balanced experience of calmness and accessibility.
Breakfast
On the positive side, guests appreciate the rich and diverse selection, often describing the breakfast as bountiful and enjoyable. Coffee and dessert items like cookies and custard-filled buns also receive commendation, adding to the dining pleasure. The provision for different time slots to manage guest flow has been noted as a thoughtful measure during the pandemic, allowing for a more relaxed experience.
However, the experience isn't without drawbacks. Many guests mention the chaotic and crowded atmosphere during breakfast time with long queues and a sometimes rushed feeling due to the limited dining times. Issues with the layout and distribution of food items, as well as cleanliness concerns such as small insects near the buffet, have been pointed out. The quality of some dishes has been described as ordinary or lacking in refinement and certain guests express disappointment over the insufficiency and coldness of food at times.
Overall, while the breakfast at Formosan Naruwan Hotel offers a wide selection that can cater to diverse preferences and dietary needs, the hotel could improve the dining experience by addressing crowd management, food quality consistency and maintaining a higher standard of cleanliness and organization.
Dinner
However, some aspects of the dinner experience leave room for improvement. Guests report issues with the high prices not matching the quality or variety of the food. Many find the buffet dinner to lack sufficient options and express disappointment with the taste and replenishment speed of the dishes. Consistently, the sashimi selection is described as limited and the portion sizes of the steak are seen as inadequate.
Service issues are also a concern with reports of wet plates, slow replenishment during peak times and overall lackluster dining experiences during busy events like New Year's Eve. Some guests feel the dinner is not worth the additional cost and recommend exploring other dining options for better value.
In conclusion, while the buffet dinner at Formosan Naruwan Hotel has its commendable points, particularly in the variety and some standout dishes, it falls short in areas crucial to creating a satisfactory dining experience for all guests.
Rooms
Despite numerous compliments on the overall room size and comfort, some guests pointed out issues with age and maintenance. Certain rooms have a dated feel with old carpets and insufficient soundproofing being common critiques. While cleanliness is consistently praised, there are occasional reports of odors and maintenance problems like faulty air conditioning or minor plumbing issues.
The family rooms especially receive high marks for their spaciousness, making them ideal for larger groups or multi-generational stays. Specific facilities such as multiple bathrooms and additional beds cater well to family needs. However, some rooms are noted for having dim lighting and not enough outlets, which might inconvenience some visitors.
In summary, while the rooms at Formosan Naruwan Hotel are spacious and comfortable with appealing views and good amenities, there are some areas where upgrades and better maintenance could enhance the overall guest experience.
Beds
However, there are some critical points that potential guests should consider. A number of reviews mention that the pillows can be too hard or too high, affecting sleep quality. Others also pointed out that some beds were either too hard or too soft with issues such as beds shaking with movement or being too small. There were also occasional mentions of old or uncomfortable sofa beds, dust mites and instances where the bed felt dirty.
Overall, while many guests had a satisfying and restful experience, there were enough complaints about discomfort to suggest that room quality may vary. The feedback indicates that if bed comfort is a high priority, it might be worth discussing specific room features with the hotel prior to booking.
Cleanliness
However, several areas need improvement. Carpets throughout the hotel often come up as a weak point with numerous mentions of them being stained, dusty and even causing skin allergies. Additionally, some guests noted musty smells, especially in bathrooms and basements and occasional findings of hair, rust or even insects such as cockroaches, which is a significant cleanliness issue. Facilities such as the swimming pool, hot springs and changing rooms also receive criticism for insufficient cleaning, which has led to allergic reactions for some visitors.
Despite being somewhat old-fashioned, the hotel’s cleanliness is largely rated as adequate, though not exemplary and there seems to be a consensus that more detailed and frequent cleaning is needed to meet higher standards.
Staff
The hotel employees are consistently described as kind, professional and hospitable with a notable focus on making guests feel welcome. Several reviews highlight the excellent service and positive attitude of the staff, which significantly enhances the overall experience at the hotel. Guests frequently mention the friendly and enthusiastic demeanor of the team, who are always ready to answer questions and provide support.
Despite a few comments about areas for improvement, such as the need for more proactive engagement at the front desk and better handling of specific issues, the general consensus is that the staff contribute greatly to a pleasant stay. Their dedication to ensuring a warm and welcoming environment is appreciated by many, making Formosan Naruwan Hotel a recommended option for travelers who value attentive and friendly service.
Wi-Fi
Spa
However, a recurring issue among the reviews was the inconsistent water temperature with several guests noting the spa pool's water wasn't as warm as expected. Some even mentioned the water being too cold, affecting their enjoyment. Specific complaints about maintenance also surfaced frequently. Numerous pieces of spa equipment were reported as broken or faulty and the sauna required an additional fee, which disappointed some guests. Additionally, the aesthetics of the spa area needed attention with mentions of rust in the children's area, peeled-off paint and an outdated appearance.
Despite these drawbacks, guests generally found the spa area spacious and appreciated the characteristic local pools and various sections available. Regular visitors were particularly fond of the quality hot spring facilities, describing them as comfortable and enjoyable, even amidst some noticeable maintenance issues. For those planning a visit, it's worth noting that while the spa facilities are enjoyable and varied, some areas might need more frequent upkeep to meet expectations fully.
Gym
Pool
Children especially enjoy the pools, which include warm water paddling areas and slides. The hotel provides a safe and engaging environment for kids with specific features like safety plans and a variety of recreational facilities. Despite some comments about cooler water temperatures and minor maintenance issues, these facilities are generally described as great, clean and well-maintained.
Overall, the pool facilities at Formosan Naruwan Hotel offer a relaxing and enjoyable experience with a range of features catering to both adults and children. The clean and spacious pools, coupled with spa and hot spring options, make it a fantastic choice for a leisure stay, despite a few noted shortcomings.
Parking
However, there are also notable concerns regarding the adequacy of parking spaces, especially during peak hours and holidays. Some guests experienced issues with insufficient parking spaces with the basement parking lot often being full. The entrance to the parking lot was sometimes described as narrow and the path to the underground lot could be perplexing, akin to navigating a maze. Motorcycles also had to be parked outdoors, which some found inconvenient.
Additionally, there were mentions of logistical issues such as unclear elevator signage in the parking lot and insufficient capacity to accommodate all guests' vehicles. Despite these concerns, many guests found the experience positive overall, citing the free parking and the convenience it offered during their stay.
EV charging stations
Family
For families traveling together, the spacious family rooms stand out, providing ample space and comfort. These rooms often come with separate partitions and dual TVs, ensuring a pleasant stay without squabbles over channels. The attention to detail, like providing comfortable and elastic high pillows, reflects the hotel’s commitment to family comfort.
Guests have also highlighted the friendly and polite front desk staff, adding to the welcoming atmosphere. The hotel layout and variety of recreational options make it suitable for extended family vacations, ensuring that both children and adults have an enjoyable time. Added amenities like a pet-friendly area and a cooperative car rental service enhance the overall convenience of staying at the hotel.
Despite a few minor drawbacks, such as the occasional housekeeping delays and the quad family room space being a bit tight, the overall consensus is that Formosan Naruwan Hotel offers great value and a memorable experience for family travel. The rich breakfast and dining options further complement the stay, making it a top recommendation for those seeking a family-friendly hotel in the area.
Overall, Formosan Naruwan Hotel offers a blend of comfort, entertainment and practical features that foster a relaxing and fun-filled family vacation.
5 Star
Guests have reported that the facilities are not always up to five-star standards, pointing out issues like dated equipment and limited amenities. The hotel’s food and beverage offerings have also been critiqued for being subpar with limited selection and lack of replenishment not meeting the standards associated with five-star establishments. Furthermore, the value for the price is questioned, suggesting that the overall experience feels more akin to a four-star service rather than a true five-star experience.
Despite these concerns, the hotel maintains a high cost-performance ratio for some guests and offers clean accommodations. The quality of service personnel, though needing improvement according to some, seems to align with five-star expectations for others. The balance of reviews reveals that while the Formosan Naruwan Hotel has elements of a five-star hotel, it falls short in several areas, leading to varied guest satisfaction.
Business
Rooms at the hotel are notably spacious, providing ample space for work and relaxation. Despite the room lighting control requiring multiple remote operations, the overall setup and preservation of the hotel are commendable. The lobby's performance is consistently good, enhancing the professional ambiance of the venue.
For those needing additional services, shuttle bus provisions and a cooperative car rental company ensure smooth transportation arrangements, although guests recommended an improvement in the breakfast options to better cater to business guests.
While weekends are peak hours and some personal amenities could be improved, the satisfaction of business travelers remains high. Despite some challenges such as the driving route to the underground parking garage not being smooth and the lounge experience needing enhancement, the composite experience blends efficiency and comfort.
Formosan Naruwan Hotel remains a top choice for professionals with many guests expressing intentions to return, reinforcing its status as a business-friendly hotel.
Accessible
Despite the positive aspects, some areas might need attention. There have been comments about the elevator's sensor issues and lack of a 110V socket in the rooms. Additionally, some guests experienced issues with their room cards being deactivated unexpectedly. The swimming pool's location was noted to be somewhat inconvenient for a few guests and minor installation issues were mentioned. While the $600 subsidy for dinner is a nice touch, some guests felt it could be more substantial for larger family rooms.
Overall, Formosan Naruwan Hotel stands out for its thoughtful accessible design and facilities, making it a viable option for disabled travelers and families seeking a comfortable stay.
Heated Pool
Outdoor Pool
Luxury
However, some reviews indicate that the hotel does not fully meet the standards of a five-star establishment. Concerns were raised about outdated facilities and some faulty equipment in the spa. The value for money is sometimes perceived as below what is expected for a five-star hotel. While the hotel's standards and luxury are recognized, there are aspects that guests feel could be improved to align more closely with typical five-star expectations. Despite these areas for improvement, the hotel is still considered a good choice for a luxury stay by many.
Romantic
Dog Friendly
The dog area and pet-friendly accommodations such as the pet sleeping areas are highlighted for their cleanliness and spaciousness. Furthermore, the hotel provides amenities specifically for pets, including remote monitoring capabilities, which is a thoughtful touch for pet owners.
However, not all aspects of the pet hotel are up to par. Some guests mentioned that the pet hotel can be dirty and messy with a strong odor that suggests poor ventilation. Additionally, there have been complaints about the housekeeping staff removing pet utensils and pee pads without properly confirming the guests' needs.
Overall, despite certain areas needing improvement, the hotel’s efforts to accommodate pets with dedicated facilities and friendly policies are appreciated by many guests.
Yes, Formosan Naruwan Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Formosan Naruwan Hotel.
Yes, Formosan Naruwan Hotel welcomes dogs.
Yes, parking facilities are available at Formosan Naruwan Hotel.
Yes, Formosan Naruwan Hotel has a gym.
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