Hotel Sael
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Summary of reviewsHotel Sael receives high marks for its prime location, which is consistently praised by guests. Its proximity to key attractions like the central park, supermarkets and the town center of Tocaima offers guests convenience and accessibility, enhancing the overall experience. The staff at Hotel Sael further elevates the guest experience with their exceptional service, attentiveness and friendliness, frequently mentioned as highlights by reviewers.
The hotel excels in catering to families, providing a plethora of activities that appeal to both children and adults. The family-friendly environment, complete with game tables and inclusive games, makes it a top destination for family getaways, even accommodating pets.
Guests express delight over the breakfast offerings, particularly the delicious tamales and the attentive service, though there are occasional mentions of inconsistency in breakfast availability and preparation. Dinner holds mixed reviews with many guests appreciating the quality and flavor of the dishes despite the absence of a full-scale restaurant service. Issues of portion sizes, pricing and slow service have been noted, reflecting areas for potential improvement.
Rooms at Hotel Sael receive mixed feedback. Positives include spaciousness, natural light, clean bedding and charming views, especially from the second floor. However, the lack of air conditioning, dated furniture, cleanliness issues and noise disturbances detract from the overall comfort. The absence of air conditioning and limited power outlets are recurring complaints, though room changes are offered to mitigate some concerns.
Cleanliness throughout the hotel is a significant concern with guests frequently pointing out neglected upkeep, particularly in bathrooms. Clean floors and a clean pool are noted positives, but responsibility lapses, such as very dirty rooms and cockroach sightings, highlight urgent areas for improvement in maintenance and overall hygiene.
The pool area itself is appreciated for its size and amenities like games and recreation areas. However, inconsistent cleaning, maintenance issues and restrictive operating hours hinder its full potential.
Beds have garnered mixed feedback as well. While some visitors find them comfortable and safe, others report issues like dirty or broken mattresses, affecting the quality of rest.
In summary, Hotel Sael offers an advantageous location, exceptional staff service and a family-friendly environment as major strengths. However, notable areas requiring attention include room and bathroom cleanliness, dining service efficiency and bed maintenance, which affect the overall guest satisfaction. With these improvements, Hotel Sael could enhance its reputation as an accommodating and comfortable stay.
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The hotel excels in catering to families, providing a plethora of activities that appeal to both children and adults. The family-friendly environment, complete with game tables and inclusive games, makes it a top destination for family getaways, even accommodating pets.
Guests express delight over the breakfast offerings, particularly the delicious tamales and the attentive service, though there are occasional mentions of inconsistency in breakfast availability and preparation. Dinner holds mixed reviews with many guests appreciating the quality and flavor of the dishes despite the absence of a full-scale restaurant service. Issues of portion sizes, pricing and slow service have been noted, reflecting areas for potential improvement.
Rooms at Hotel Sael receive mixed feedback. Positives include spaciousness, natural light, clean bedding and charming views, especially from the second floor. However, the lack of air conditioning, dated furniture, cleanliness issues and noise disturbances detract from the overall comfort. The absence of air conditioning and limited power outlets are recurring complaints, though room changes are offered to mitigate some concerns.
Cleanliness throughout the hotel is a significant concern with guests frequently pointing out neglected upkeep, particularly in bathrooms. Clean floors and a clean pool are noted positives, but responsibility lapses, such as very dirty rooms and cockroach sightings, highlight urgent areas for improvement in maintenance and overall hygiene.
The pool area itself is appreciated for its size and amenities like games and recreation areas. However, inconsistent cleaning, maintenance issues and restrictive operating hours hinder its full potential.
Beds have garnered mixed feedback as well. While some visitors find them comfortable and safe, others report issues like dirty or broken mattresses, affecting the quality of rest.
In summary, Hotel Sael offers an advantageous location, exceptional staff service and a family-friendly environment as major strengths. However, notable areas requiring attention include room and bathroom cleanliness, dining service efficiency and bed maintenance, which affect the overall guest satisfaction. With these improvements, Hotel Sael could enhance its reputation as an accommodating and comfortable stay.
Family Friendly Hotel
Dog Friendly Hotel
Dogs Stay Free
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
Cheap Hotel
4-Star Hotel
Hotel where Dogs Stay Free
Hotel with Indoor Pool
About Hotel Sael
License: 63316
Guest Reviews
Location
Breakfast
Dinner
While the dishes available are praised for their flavor, there are recurring concerns about the portion sizes and prices. Some guests felt that the portions were too small for the amount charged, deeming the food quite expensive relative to what is served. Additionally, the service at the restaurant has been described as very slow, leading to long waits for meals.
The absence of a comprehensive food service, including a dedicated kitchen or a full menu, disappointed several visitors. Although the hotel sells packages and a couple of drinks, this limited option was not enough for some. Despite these shortcomings, other aspects of Hotel Sael, such as its good service and prime location near the park, achieve a favorable balance in the price-quality ratio.
In summary, while Hotel Sael provides tasty dishes that many guests enjoy, the food service could benefit from improvements in efficiency, portion sizes and pricing to better meet the expectations of its visitors.
Rooms
However, several aspects detracted from the overall experience. The absence of air conditioning was a common grievance with many noting that the ceiling fans provided were not up to the task, sometimes even making loud noises. Room furniture and bathroom fixtures appeared dated to several guests and the general cleanliness of the rooms left much to be desired in some instances with reports of cobwebs, dirty closets and strange smells.
Noise was another noteworthy issue, as guests reported being able to hear external sounds and activities happening outside their rooms, especially those facing the street. The limited number of power outlets and poorly ventilated environment added to the list of inconveniences.
While the housekeeping staff received praise for their friendliness, the overall room maintenance did not entirely meet expectations. Nonetheless, the hotel did offer room changes to accommodate guest concerns and the location provided scenic views from many points, adding to the charm of the stay despite the areas needing improvement.
Beds
Cleanliness
Staff
The attention and service provided were frequently commended for being of a high standard with excellent attention and very good service being common praises. The friendliness of the staff, combined with their helpful nature, made many guests feel welcomed and well-cared-for throughout their stay.
While most feedback centered around the positive aspects of their service, there were occasional mentions of uncoordinated efforts and instances where the customer service did not meet expectations. However, such remarks seemed to be in the minority, overshadowed by more frequent accolades for the excellent service and friendliness from each staff member.
In conclusion, Hotel Sael's staff generally receive high marks for their excellent service, attentiveness and friendliness, which greatly enhance the guest experience. While there may be occasional lapses, the overall impression remains positive.
Pool
However, maintenance appears to be a major concern. Reviews mention that the pool often appears dirty with some guests encountering issues like broken tiles and green moss. Reports of hair and noticeable water issues suggest lapses in cleanliness. Some guests noted a lack of music around the pool area, which might affect the ambiance.
The pool schedule is another point of contention. Guests have mentioned that the pool's limited operating hours—from 9 am to 6 pm—feel too restrictive. Furthermore, adherence to the schedule is inconsistent with some visitors mentioning that the pool closes earlier than stated.
Overall, while the pool at Hotel Sael has the potential to be a highlight due to its size and facilities, it requires more consistent cleaning and maintenance to meet the expectations of its guests.
Family
Yes, Hotel Sael has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Hotel Sael.
Yes, Hotel Sael welcomes dogs.
Yes, parking facilities are available at Hotel Sael.
No, Hotel Sael doesn't have a gym.
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