AluaSun Costa Park
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Summary of reviewsAluaSun Costa Park receives generally positive feedback in several key areas, despite a few challenges. The hotel's location is praised for its proximity to Málaga Airport and nearby attractions, which is convenient for travelers. The complimentary shuttle service to the beach and town center is also a strong point, though walking to these destinations may be less ideal due to the distant and suburban feel of the surrounding area.
The breakfast experience at AluaSun Costa Park is well-regarded with many guests enjoying the variety and quality of the food options available. Freshly baked pastries, eggs and a wide range of other items are frequently highlighted. However, guests do mention a lack of variety over multiple days and occasional issues with the quality of coffee and fruit juices.
Dinner at the hotel has a mixed reception. While many guests appreciate the flavorful and varied selections, including themed dinners, others express concerns about repetitive dishes and limited vegetarian and vegan options. The dining spaces are described as clean and inviting, contributing positively to the overall experience.
The rooms are noted for their spaciousness and comfort, making them suitable for families. Positive reviews highlight clean rooms and beautiful views from some balconies. Nonetheless, there are criticisms regarding dated furnishings, maintenance issues and the need for modernization to match the hotel's star rating.
Cleanliness at AluaSun Costa Park generally receives commendations, particularly for the efforts of the cleaning staff in maintaining a pleasant environment. However, there are occasional reports of specific areas needing deeper cleaning and better upkeep.
The staff at AluaSun Costa Park are frequently praised for their friendliness, professionalism and attentiveness. Specific team members receive special accolades for their exceptional service, significantly enhancing the guest experience.
Wi-Fi service at the hotel shows inconsistent performance. While some guests report strong signals in public areas, many experience weak and intermittent connectivity in their rooms, indicating a need for improvement.
The pool facilities are a highlight, especially for families with children, who enjoy the clean, spacious pool area with slides and hammocks. Despite occasional overcrowding and maintenance issues, the pools' overall atmosphere is enjoyable.
Tennis and paddle courts, although noted for needing repairs, provide recreational opportunities for guests. While not perfect, the availability of these facilities is appreciated.
Parking presents challenges with limited spaces, high fees and occasional inconveniences, such as a steep incline. However, the hotel's excellent shuttle services help compensate for these difficulties.
In summary, AluaSun Costa Park offers a practical option for travelers seeking a comfortable and family-friendly environment close to Málaga Airport. Its spacious rooms, excellent staff and enjoyable pool facilities stand out, though improvement areas in dining variety, Wi-Fi connectivity and room modernization would enhance the overall guest experience.
Categories
The breakfast experience at AluaSun Costa Park is well-regarded with many guests enjoying the variety and quality of the food options available. Freshly baked pastries, eggs and a wide range of other items are frequently highlighted. However, guests do mention a lack of variety over multiple days and occasional issues with the quality of coffee and fruit juices.
Dinner at the hotel has a mixed reception. While many guests appreciate the flavorful and varied selections, including themed dinners, others express concerns about repetitive dishes and limited vegetarian and vegan options. The dining spaces are described as clean and inviting, contributing positively to the overall experience.
The rooms are noted for their spaciousness and comfort, making them suitable for families. Positive reviews highlight clean rooms and beautiful views from some balconies. Nonetheless, there are criticisms regarding dated furnishings, maintenance issues and the need for modernization to match the hotel's star rating.
Cleanliness at AluaSun Costa Park generally receives commendations, particularly for the efforts of the cleaning staff in maintaining a pleasant environment. However, there are occasional reports of specific areas needing deeper cleaning and better upkeep.
The staff at AluaSun Costa Park are frequently praised for their friendliness, professionalism and attentiveness. Specific team members receive special accolades for their exceptional service, significantly enhancing the guest experience.
Wi-Fi service at the hotel shows inconsistent performance. While some guests report strong signals in public areas, many experience weak and intermittent connectivity in their rooms, indicating a need for improvement.
The pool facilities are a highlight, especially for families with children, who enjoy the clean, spacious pool area with slides and hammocks. Despite occasional overcrowding and maintenance issues, the pools' overall atmosphere is enjoyable.
Tennis and paddle courts, although noted for needing repairs, provide recreational opportunities for guests. While not perfect, the availability of these facilities is appreciated.
Parking presents challenges with limited spaces, high fees and occasional inconveniences, such as a steep incline. However, the hotel's excellent shuttle services help compensate for these difficulties.
In summary, AluaSun Costa Park offers a practical option for travelers seeking a comfortable and family-friendly environment close to Málaga Airport. Its spacious rooms, excellent staff and enjoyable pool facilities stand out, though improvement areas in dining variety, Wi-Fi connectivity and room modernization would enhance the overall guest experience.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Pool Water Slide Water Park Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Tennis Courts
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Water Park
Hotel with Pool Water Slide
Guest Reviews
AluaSun Costa Park enjoys a mixed reception regarding its location. The hotel's proximity to Málaga Airport is a significant advantage, making it convenient for travelers with early or late flights. Additionally, the nearby attractions, such as a kids' waterpark and various cultural sites, are within reasonable driving distance, adding to the appeal for families and explorers alike. The hotel offers a reliable complimentary shuttle service that ensures guests can easily access the beach and town center, despite the hotel's relatively distant setting from these areas.
However, the location does present challenges for those wanting to explore Torremolinos on foot. The walk to the beach and city center is lengthy, often taking 20-30 minutes and the neighborhood lacks immediate amenities and entertainment options. For some, this seclusion can be a drawback, making it necessary to rely on transportation for most activities. The hotel's surrounding area is described as suburban with limited signage and pedestrian pathways, which can complicate navigation for new visitors.
In summary, while AluaSun Costa Park's location may not be ideal for beach lovers and those looking for vibrant local life right outside the door, its excellent airport proximity and efficient shuttle service help mitigate these inconveniences, making it a practical choice for many travelers.
The breakfasts at AluaSun Costa Park receive a generally positive reception with many guests praising the variety and quality of the food. Numerous reviews highlight the excellent and abundant options available, including freshly baked pastries, bread, omelettes, eggs, sausages, cold cuts, churros, cookies, croissants, pancakes and more. For the most part, guests find the breakfast to be rich, tasty and satisfying.
However, there are some recurring mentions of the breakfast being somewhat monotonous with little variation day to day. While the selection is wide, the lack of daily variety is noted by several guests. Additionally, some reviews point out that elements like coffee and fruit juices leave something to be desired, often described as weak or watery.
Despite these few drawbacks, the breakfast is deemed very good by most with guests appreciating its role in providing a strong start to the day. Staff's friendliness and the availability of amenities like a free bus service to the city center and the beach add further positives to the overall dining experience. Overall, while there are areas for improvement, the breakfast at AluaSun Costa Park is generally well-regarded and frequently highlighted as one of the hotel's strengths.
When it comes to dining at the AluaSun Costa Park, guest opinions cover a broad spectrum. Many visitors appreciate the flavorful and varied selections available at the buffet with phrases like "delicious," "very good," and "tasty" frequently mentioned. The breakfast and dinner options specifically receive compliments for their variety and quality. Several guests highlight the themed dinners and commend the restaurant for a beautifully diverse culinary offering.
However, while many found the food satisfying, there are contrasting opinions about its consistency. Some guests felt the food quality was hit or miss, noting instances of repetitive and monotonous dishes. A few diners expressed dissatisfaction with the limited vegetarian, vegan and celiac-friendly options, as well as the overall lack of variety and innovative choices. In particular, some guests found the repetitive nature of the meals disappointing with specific mentions of unremarkable desserts and a tendency towards fried and breaded items.
The timing of dinner service also drew mixed reviews. Some guests appreciated the early dinner hours, while others wished the service lasted longer into the evening, feeling that it cut off too early at 9:45 pm.
On the positive side, the buffet’s extensive selection managed to please many palates, providing ample choices and replenishing dishes quickly. The clean and inviting dining spaces helped enhance the overall dining experience for numerous guests.
In summary, dining at AluaSun Costa Park offers a mixed bag. While many revel in the delicious and varied options, others find the meals repetitive and the quality inconsistent. Yet, for those who can navigate around its limitations, there are delightful and satisfying meals to be had.
The rooms at AluaSun Costa Park have received a mixed bag of reviews from guests. On the positive side, the rooms are commended for their spaciousness, making them especially suitable for families. Many guests found the rooms to be comfortable with praise for large double rooms, junior suites and sizeable bathrooms. Rooms are described as very clean with satisfactory daily cleaning service and some rooms offer beautiful views of the sea or the surrounding areas from their balconies.
However, there are notable areas for improvement. Many of the rooms are described as old and outdated with a clear need for renovation. Issues such as noisy air conditioning units, old and cracked furniture and a lack of modern amenities like refrigerators in some rooms were frequently noted. Furthermore, some guests pointed out that the rooms do not align with the quality expected from a four-star hotel, mentioning poor insulation, bad odors and occasional cleanliness issues.
In summary, while the AluaSun Costa Park offers spacious and comfortable rooms perfect for families, potential guests should be prepared for dated furnishings and occasional maintenance issues. The hotel could benefit from updates to match the expectations set by its star rating.
The beds at AluaSun Costa Park have received mixed reviews from guests. Many found them to be comfortable with frequent mentions of very comfortable beds and comfy beds that contributed to a good night's sleep. High-end and perfect beds were noted and some guests reported that the bed and pillow together were super comfortable. The terms comfortable and very comfortable appeared repeatedly, highlighting positive experiences for numerous guests.
However, other reviews mentioned dissatisfaction with some beds labeled as very uncomfortable, hard and uncomfortable. Specific issues included beds moving due to wheels, noticeable springs in mattresses and discomfort due to hard and low pillows. Some guests reported the mattresses to be old and in poor condition, impacting their overall sleep quality. Instances were noted where the provided beds did not match reservations, particularly with double beds and extra beds.
In summary, while a significant number of guests found the beds at AluaSun Costa Park to be comfortable and conducive to restful sleep, there are noticeable complaints about bed discomfort and quality that suggest variability in guest experiences.
AluaSun Costa Park has received mixed feedback regarding its cleanliness. Many guests praised the hotel for its spotless facilities and well-maintained common areas, noting that everything from the rooms to the pools were consistently clean. The cleaning staff was frequently commended for their hard work and attention to detail, ensuring a high standard of cleanliness throughout the hotel. Common areas often looked neat and tidy and guests appreciated the regular disinfecting measures.
However, there are notable areas for improvement. Some guests highlighted issues with the cleanliness of specific areas like the reception desk, dining rooms and pools. Reports of dirty dishes, cobwebs in rooms and the occasional presence of ants suggest that housekeeping can be inconsistent. While some rooms were described as exceptionally clean, others were noted to be in need of renovation and deeper cleaning.
Moreover, the hotel's dining experience seemed to be marred by poor hygiene and lack of variety, which detracted from the overall guest satisfaction. Despite these issues, the general sentiment leans towards the positive, especially with the dedicated cleaning staff working to maintain a pleasant environment.
In summary, while AluaSun Costa Park receives commendations for its overall cleanliness and dedicated staff, there are specific areas where improvements could be made to enhance the guest experience further.
AluaSun Costa Park has garnered impressive praise for its staff, which seems to be one of the hotel's standout features. Reviews highlight the remarkable attentiveness, friendliness and professionalism displayed by all staff members, from waiters and receptionists to cleaning and entertainment teams. The personal treatment guests receive is frequently mentioned with many noting how staff members are always ready to help, friendly and maintain a cheerful demeanor.
Special accolades go to specific team members, such as Imed, Abel and various entertainers like Ricardo, Laura and Vicente, who are noted for their exceptional service and engaging personalities. The reception staff, in particular, receive high marks for their helpfulness and courteous behavior, ensuring a smooth check-in and overall pleasant experience.
Guests particularly appreciate the enthusiasm and dedication of the animation team, which significantly enhances the stay experience with fun games and evening shows. The dining staff also earn high praise for their efficiency, good humor and excellent service.
While there are occasional mentions of isolated incidents, the overwhelming sentiment is positive with many reviews underscoring the staff's ability to make guests feel welcome, comfortable and well-attended to. The consistent high rating for staff suggests that their exceptional service plays a key role in making AluaSun Costa Park a desirable destination for travelers.
The Wi-Fi service at AluaSun Costa Park has received varied feedback from guests. While some guests found the Wi-Fi to be decent, efficient and even super fast in certain areas, others reported significant challenges. There were remarks on strong Wi-Fi signals throughout the public spaces and main building, allowing for satisfactory usage for most online activities. On a positive note, the internet worked fine for many guests without any apparent issues.
However, many reviews pointed out that Wi-Fi connectivity was inconsistent, especially in the rooms. Guests frequently mentioned weak signals, intermittent connectivity and periods where the internet did not work at all. The Wi-Fi often failed on certain floors and didn't reach many guest rooms, leading to poor coverage and a frustrating experience. Overall, while the Wi-Fi provided good service in specific areas of the hotel, improvements are necessary to ensure reliable connectivity throughout all guest rooms and floors.
AluaSun Costa Park offers a variety of swimming pools that seem to cater well to families, particularly those with children. Feedback from guests highlights a large, well-maintained and very clean pool as a key feature of the hotel. Children especially enjoy the splash area and the slides, which are described as spectacular. The pool area, complete with hammocks, provides wide open spaces ideal for relaxation and daytime outdoor seating. Evening animations and lively poolside entertainment add an element of fun, making it a bustling hub of activity.
However, the pool area often gets very crowded and there are occasional reports of dirty water and insufficient sun loungers and umbrellas. The facilities show some signs of wear with a few reviews pointing out the need for renovation to address old structures and necessary repairs. The lack of monitoring in certain areas, particularly the splash park and the slippery floors are concerns that have been voiced.
Despite these issues, the variety of pools available ensures there's something for everyone, from fun water slides for the kids to comfortable areas for adults to unwind. The children's pool with its designated baby area is noted as being especially good. While the poolside atmosphere is generally enjoyable, the high number of guests sometimes leads to long queues and difficulties in finding a free sunbed.
Overall, AluaSun Costa Park's pool facilities receive positive remarks for their spacious layout, cleanliness and family-friendly attractions, but they also face challenges with overcrowding and maintenance that could benefit from further attention.
The AluaSun Costa Park features tennis courts as part of its amenities, offering guests a chance to engage in some recreational activity. Despite some reviews mentioning the need for urgent repairs and better maintenance of both the tennis and paddle courts, others appreciated having the facility available and enjoyed using the courts. The hotel's location does present some challenges, being a bit far from the beach and lacking nearby nightlife activities, although a bus service is available. Overall, the tennis courts at AluaSun Costa Park are a highlight for those looking to play some matches during their stay, even if they are not in perfect condition.
Parking at AluaSun Costa Park has received mixed feedback from guests. On the positive side, parking is available both on the streets nearby and at the hotel with options including outdoor and underground spaces. However, these come with additional fees, ranging from €10 to €15 per day, which many have found expensive. For some guests, street parking around the hotel is a more affordable alternative if they do not mind the lack of security.
There are criticisms related to the convenience and availability of parking. The limited number of spaces means that guests sometimes find parking availability challenging and unfortunately, no free parking is provided. Adding to the inconvenience, some reviews mention a steep incline to access certain parking areas and inadequate disabled parking facilities.
Despite these drawbacks, the hotel offers excellent shuttle services to the beach and town center, helping compensate for the parking challenges. For those relying on public transport, options are accessible, further alleviating the need for a personal vehicle.
Nestled in a peaceful area, AluaSun Costa Park emerges as an ideal destination for families seeking a fun-filled vacation. The hotel boasts a variety of swimming pools, including a children's water area and a delightful small water park, ensuring kids are never bored. The environment is notably family-friendly with a plethora of activities aimed at entertaining both children and adults. Highlights for children include a mini disco and a foam party, which keep the young ones thrilled.
The hotel itself is large and offers a clean, welcoming atmosphere. Guests consistently praise the friendly and helpful staff, whose excellent treatment adds to the overall positive experience. Families appreciate the great variety of products available in the buffet, making meal times enjoyable for all.
The entertainment offered is commendable, making it a hotspot for young families. Despite the occasional inconvenience, such as the closure of the kids club or the need to clean one's own room, the general impression remains favorable due to the multitude of amenities designed for children. This includes an impeccably maintained children's water area and engaging activities that keep the kids entertained throughout their stay.
AluaSun Costa Park also features additional conveniences like a free shuttle bus to the beach, further enhancing its appeal as a family vacation spot. While there may be some minor drawbacks, such as a shortage of reserved sunbeds for families, the overall verdict is that the hotel is perfectly suited for family vacations. It offers a good balance of entertainment, convenience and relaxation, making it a highly recommended choice for families with young children.
AluaSun Costa Park seems to have sparked mixed impressions among its guests. While it boasts a favorable value for the price, particularly in off-peak seasons, there is a recurring sentiment that it does not meet the standards expected of a 4-star hotel. Guests appreciated the hotel's pleasant pools and the convenience of an always-open snack bar. The staff also garnered praise for their friendliness and helpfulness, adding a personal touch to the overall experience. Moreover, positive mentions were made about the good variety of products available in the buffet.
However, several reviews highlighted that the hotel showed signs of wear and tear, suggesting that a renovation might be necessary to truly meet 4-star expectations. The water pressure in the showers was excellent and the rooms, although clean, were described as somewhat dated. The hotel's location, a bit distant from the beach, was mitigated by the availability of a bus service.
On the downside, guests found the common areas lacking with broken umbrellas and hammocks insufficient for the number of guests. There were also complaints about the quality and healthiness of the food with reports of unhealthy, frozen and fried options. Several remarks were made about the early end time for dinner service and the lack of replenishment after that time, which was inconvenient for some guests.
In summary, while AluaSun Costa Park offers good value for money with commendable staff and facilities, it falls short in several areas that prevent it from fully living up to its 4-star designation.
AluaSun Costa Park appears to cater well to business travelers, offering a work-friendly environment and useful amenities for those on business trips. Despite being away from the beach, the hotel is recognized as good for business travel with a focus on service that meets the needs of professionals. Though the hotel can be busy at times, it maintains its appeal for business purposes.
AluaSun Costa Park offers a commendable experience for guests with disabilities, praised for its good wheelchair access and overall accessibility. Guests highlight the hotel's great location, although it should be noted that it is somewhat distant from the beach; however, a bus service mitigates this inconvenience. The hotel features rooms specifically designed for disability access, providing comfort and ease for those with reduced mobility. Pool access and various facilities are well-suited for guests with mobility challenges, though there have been mentions of limited wheelchair access to certain areas of the pool, requiring a longer route to navigate. Some aspects, such as elevators not accommodating a double twin stroller and a limited number of sun loungers, present minor hindrances. Despite its older structure and some negative feedback, AluaSun Costa Park maintains a positive reputation for its efforts to ensure accessibility for all guests.
The AluaSun Costa Park offers a delightful aquatic experience, particularly for families. Guests frequently commend the hotel's pool area, highlighting the children's slides as a major attraction. The slides are particularly popular with kids, who enjoy hours of fun splashing around. The pool, described as great, features a pirate ship and multiple slides, adding to the excitement.
While many guests enjoyed the pool and found the water slides to be a fun addition, some noted issues regarding the maintenance and safety of the children's pool area. There were mentions of the pool being dirty upon arrival and concerns about the safety measures around the children's slides. Specifically, the children's pool was described more like a set of water slides rather than a traditional pool with some guests suggesting improvements in safety.
The attentive and friendly staff contribute positively to the overall experience, although there are areas for improvement, particularly with the cleanliness and safety standards of the children's pool. The pool area remains a highlight for families seeking a fun and engaging hotel stay, especially for those with young children.
The AluaSun Costa Park boasts a wide outdoor area that is perfect for various activities. The main adult pool stands out with its impressive size and clean water. Guests commend the children's pool area, describing it as very good and well-suited for families. Despite some minor issues like worn-out umbrellas needing fixing and occasional early pool closures, the overall pool facilities are praised for their expansiveness and cleanliness. Outdoor installations are generally kept very tidy, though the pool can become overcrowded and noisy, particularly in peak hours. There are some accessibility challenges, such as the stairs-only access making it difficult for those with baby strollers. Nevertheless, the spacious outdoor areas and multiple pools offer a great environment for fun and relaxation.
AluaSun Costa Park receives praise for its focus on family-friendly facilities, particularly the water park which is a highlight for guests with children. Many reviews emphasize the diverse water activities available, such as slides and water games that keep young ones entertained. The proximity to the hotel's Aqua zone—a dedicated area for kids boasting a mini water park—is frequently noted as a significant perk, making it a great destination for family trips.
In addition to the water attractions for children, guests appreciate the good selection of food offered on-site, although some point out that dinner service wraps up a bit early at 9:45 pm with no food replenishment afterward.
While the rooms are described as fairly old, particularly the bathrooms, the attentive cleaning staff receives positive remarks. Despite the hotel's somewhat remote location from the beach, there is a bus service available for those looking to explore beyond the premises.
Overall, the water park is seen as a major advantage, providing ample fun and activities that cater specifically to children, making AluaSun Costa Park a recommended choice for families seeking a fun and engaging hotel stay.
AluaSun Costa Park offers a delightful setting for couples seeking a romantic getaway. The ambiance at the hotel exudes a sense of romance and tranquility, making it an ideal place for romantic stays. Guests have highlighted the amazing views that enhance the overall experience, adding a touch of magic to their time together. The friendly atmosphere is noted as a perfect backdrop for love, providing a warm and inviting environment for honeymooners and couples alike.
Apart from the romantic surroundings, guests also enjoyed engaging in light-hearted activities like mini golf, which adds an element of fun and surprise to their stay. The hotel's attention to detail and early accommodations for special occasions like honeymoons further contribute to its reputation as a romantic destination.
Location Show Map
Location
However, the location does present challenges for those wanting to explore Torremolinos on foot. The walk to the beach and city center is lengthy, often taking 20-30 minutes and the neighborhood lacks immediate amenities and entertainment options. For some, this seclusion can be a drawback, making it necessary to rely on transportation for most activities. The hotel's surrounding area is described as suburban with limited signage and pedestrian pathways, which can complicate navigation for new visitors.
In summary, while AluaSun Costa Park's location may not be ideal for beach lovers and those looking for vibrant local life right outside the door, its excellent airport proximity and efficient shuttle service help mitigate these inconveniences, making it a practical choice for many travelers.
Breakfast
However, there are some recurring mentions of the breakfast being somewhat monotonous with little variation day to day. While the selection is wide, the lack of daily variety is noted by several guests. Additionally, some reviews point out that elements like coffee and fruit juices leave something to be desired, often described as weak or watery.
Despite these few drawbacks, the breakfast is deemed very good by most with guests appreciating its role in providing a strong start to the day. Staff's friendliness and the availability of amenities like a free bus service to the city center and the beach add further positives to the overall dining experience. Overall, while there are areas for improvement, the breakfast at AluaSun Costa Park is generally well-regarded and frequently highlighted as one of the hotel's strengths.
Dinner
However, while many found the food satisfying, there are contrasting opinions about its consistency. Some guests felt the food quality was hit or miss, noting instances of repetitive and monotonous dishes. A few diners expressed dissatisfaction with the limited vegetarian, vegan and celiac-friendly options, as well as the overall lack of variety and innovative choices. In particular, some guests found the repetitive nature of the meals disappointing with specific mentions of unremarkable desserts and a tendency towards fried and breaded items.
The timing of dinner service also drew mixed reviews. Some guests appreciated the early dinner hours, while others wished the service lasted longer into the evening, feeling that it cut off too early at 9:45 pm.
On the positive side, the buffet’s extensive selection managed to please many palates, providing ample choices and replenishing dishes quickly. The clean and inviting dining spaces helped enhance the overall dining experience for numerous guests.
In summary, dining at AluaSun Costa Park offers a mixed bag. While many revel in the delicious and varied options, others find the meals repetitive and the quality inconsistent. Yet, for those who can navigate around its limitations, there are delightful and satisfying meals to be had.
Rooms
However, there are notable areas for improvement. Many of the rooms are described as old and outdated with a clear need for renovation. Issues such as noisy air conditioning units, old and cracked furniture and a lack of modern amenities like refrigerators in some rooms were frequently noted. Furthermore, some guests pointed out that the rooms do not align with the quality expected from a four-star hotel, mentioning poor insulation, bad odors and occasional cleanliness issues.
In summary, while the AluaSun Costa Park offers spacious and comfortable rooms perfect for families, potential guests should be prepared for dated furnishings and occasional maintenance issues. The hotel could benefit from updates to match the expectations set by its star rating.
Beds
However, other reviews mentioned dissatisfaction with some beds labeled as very uncomfortable, hard and uncomfortable. Specific issues included beds moving due to wheels, noticeable springs in mattresses and discomfort due to hard and low pillows. Some guests reported the mattresses to be old and in poor condition, impacting their overall sleep quality. Instances were noted where the provided beds did not match reservations, particularly with double beds and extra beds.
In summary, while a significant number of guests found the beds at AluaSun Costa Park to be comfortable and conducive to restful sleep, there are noticeable complaints about bed discomfort and quality that suggest variability in guest experiences.
Cleanliness
However, there are notable areas for improvement. Some guests highlighted issues with the cleanliness of specific areas like the reception desk, dining rooms and pools. Reports of dirty dishes, cobwebs in rooms and the occasional presence of ants suggest that housekeeping can be inconsistent. While some rooms were described as exceptionally clean, others were noted to be in need of renovation and deeper cleaning.
Moreover, the hotel's dining experience seemed to be marred by poor hygiene and lack of variety, which detracted from the overall guest satisfaction. Despite these issues, the general sentiment leans towards the positive, especially with the dedicated cleaning staff working to maintain a pleasant environment.
In summary, while AluaSun Costa Park receives commendations for its overall cleanliness and dedicated staff, there are specific areas where improvements could be made to enhance the guest experience further.
Staff
Special accolades go to specific team members, such as Imed, Abel and various entertainers like Ricardo, Laura and Vicente, who are noted for their exceptional service and engaging personalities. The reception staff, in particular, receive high marks for their helpfulness and courteous behavior, ensuring a smooth check-in and overall pleasant experience.
Guests particularly appreciate the enthusiasm and dedication of the animation team, which significantly enhances the stay experience with fun games and evening shows. The dining staff also earn high praise for their efficiency, good humor and excellent service.
While there are occasional mentions of isolated incidents, the overwhelming sentiment is positive with many reviews underscoring the staff's ability to make guests feel welcome, comfortable and well-attended to. The consistent high rating for staff suggests that their exceptional service plays a key role in making AluaSun Costa Park a desirable destination for travelers.
Wi-Fi
However, many reviews pointed out that Wi-Fi connectivity was inconsistent, especially in the rooms. Guests frequently mentioned weak signals, intermittent connectivity and periods where the internet did not work at all. The Wi-Fi often failed on certain floors and didn't reach many guest rooms, leading to poor coverage and a frustrating experience. Overall, while the Wi-Fi provided good service in specific areas of the hotel, improvements are necessary to ensure reliable connectivity throughout all guest rooms and floors.
Pool
However, the pool area often gets very crowded and there are occasional reports of dirty water and insufficient sun loungers and umbrellas. The facilities show some signs of wear with a few reviews pointing out the need for renovation to address old structures and necessary repairs. The lack of monitoring in certain areas, particularly the splash park and the slippery floors are concerns that have been voiced.
Despite these issues, the variety of pools available ensures there's something for everyone, from fun water slides for the kids to comfortable areas for adults to unwind. The children's pool with its designated baby area is noted as being especially good. While the poolside atmosphere is generally enjoyable, the high number of guests sometimes leads to long queues and difficulties in finding a free sunbed.
Overall, AluaSun Costa Park's pool facilities receive positive remarks for their spacious layout, cleanliness and family-friendly attractions, but they also face challenges with overcrowding and maintenance that could benefit from further attention.
Tennis
Parking
There are criticisms related to the convenience and availability of parking. The limited number of spaces means that guests sometimes find parking availability challenging and unfortunately, no free parking is provided. Adding to the inconvenience, some reviews mention a steep incline to access certain parking areas and inadequate disabled parking facilities.
Despite these drawbacks, the hotel offers excellent shuttle services to the beach and town center, helping compensate for the parking challenges. For those relying on public transport, options are accessible, further alleviating the need for a personal vehicle.
Family
The hotel itself is large and offers a clean, welcoming atmosphere. Guests consistently praise the friendly and helpful staff, whose excellent treatment adds to the overall positive experience. Families appreciate the great variety of products available in the buffet, making meal times enjoyable for all.
The entertainment offered is commendable, making it a hotspot for young families. Despite the occasional inconvenience, such as the closure of the kids club or the need to clean one's own room, the general impression remains favorable due to the multitude of amenities designed for children. This includes an impeccably maintained children's water area and engaging activities that keep the kids entertained throughout their stay.
AluaSun Costa Park also features additional conveniences like a free shuttle bus to the beach, further enhancing its appeal as a family vacation spot. While there may be some minor drawbacks, such as a shortage of reserved sunbeds for families, the overall verdict is that the hotel is perfectly suited for family vacations. It offers a good balance of entertainment, convenience and relaxation, making it a highly recommended choice for families with young children.
4 Star
However, several reviews highlighted that the hotel showed signs of wear and tear, suggesting that a renovation might be necessary to truly meet 4-star expectations. The water pressure in the showers was excellent and the rooms, although clean, were described as somewhat dated. The hotel's location, a bit distant from the beach, was mitigated by the availability of a bus service.
On the downside, guests found the common areas lacking with broken umbrellas and hammocks insufficient for the number of guests. There were also complaints about the quality and healthiness of the food with reports of unhealthy, frozen and fried options. Several remarks were made about the early end time for dinner service and the lack of replenishment after that time, which was inconvenient for some guests.
In summary, while AluaSun Costa Park offers good value for money with commendable staff and facilities, it falls short in several areas that prevent it from fully living up to its 4-star designation.
Business
Accessible
Pool Water Slide
While many guests enjoyed the pool and found the water slides to be a fun addition, some noted issues regarding the maintenance and safety of the children's pool area. There were mentions of the pool being dirty upon arrival and concerns about the safety measures around the children's slides. Specifically, the children's pool was described more like a set of water slides rather than a traditional pool with some guests suggesting improvements in safety.
The attentive and friendly staff contribute positively to the overall experience, although there are areas for improvement, particularly with the cleanliness and safety standards of the children's pool. The pool area remains a highlight for families seeking a fun and engaging hotel stay, especially for those with young children.
Outdoor Pool
Water Park
In addition to the water attractions for children, guests appreciate the good selection of food offered on-site, although some point out that dinner service wraps up a bit early at 9:45 pm with no food replenishment afterward.
While the rooms are described as fairly old, particularly the bathrooms, the attentive cleaning staff receives positive remarks. Despite the hotel's somewhat remote location from the beach, there is a bus service available for those looking to explore beyond the premises.
Overall, the water park is seen as a major advantage, providing ample fun and activities that cater specifically to children, making AluaSun Costa Park a recommended choice for families seeking a fun and engaging hotel stay.
Romantic
Apart from the romantic surroundings, guests also enjoyed engaging in light-hearted activities like mini golf, which adds an element of fun and surprise to their stay. The hotel's attention to detail and early accommodations for special occasions like honeymoons further contribute to its reputation as a romantic destination.
Yes, AluaSun Costa Park has pool(s) that belong to one or more of the following categories: Pool Water Slide, Outdoor Pool, Water Park.
No, a spa isn't available at AluaSun Costa Park.
No, AluaSun Costa Park doesn't allow dogs.
Yes, parking facilities are available at AluaSun Costa Park.
No, AluaSun Costa Park doesn't have a gym.
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