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H2otel Congress & Medical SPA

Unhais da Serra , Av. Das Termas (Show on Map)

9.2

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsH2otel Congress & Medical SPA, nestled in the heart of the Serra da Estrela mountains, offers a remarkable setting perfect for relaxation and rejuvenation. Guests consistently highlight its superb location, featuring breathtaking views, tranquil natural scenery and proximity to good restaurants and the small town center. The environment, coupled with excellent spa services and both indoor and outdoor pools, ensures a comprehensive and enjoyable experience for visitors.

The hotel’s breakfast consistently receives high praise for its wide variety and high-quality products, including health-conscious and local options. The well-organized breakfast area and the availability of fresh natural juices heighten guest satisfaction, making breakfast a notable highlight of the stay.

Dinner experiences are generally positive with guests commending the high-quality dishes and the professional, attentive staff. The intimate dining atmosphere is often appreciated. However, some reviews indicate occasional inconsistencies in menu variety and service, suggesting that there is room for enhancement to meet the hotel’s 5-star reputation fully.

The rooms at H2otel Congress & Medical SPA are frequently described as spacious, comfortable and clean with impressive mountain views and elegant decor adding to the overall ambiance. While there are occasional mentions of minor maintenance issues, these do not significantly overshadow the overall quality and comfort of the accommodations.

Cleanliness throughout the hotel is highly praised with guests regularly noting the impeccable state of both rooms and common areas, maintained by friendly and courteous staff. A few reviews mention the need for improved maintenance of the pool areas, but overall, the hotel’s cleanliness is a standout feature.

The staff at H2otel Congress & Medical SPA are particularly noted for their friendliness, attentiveness and professionalism. Their warm and welcoming demeanor, along with thoughtful gestures such as celebrating special occasions, contribute significantly to guests' positive experiences.

In terms of amenities, the hotel provides reliable, although occasionally inconsistent, Wi-Fi throughout the property. The comprehensive spa facilities are a significant draw with guests frequently describing them as fantastic and unmatched. The spa's varied and high-quality offerings make it a must-visit for those seeking a top-tier wellness experience.

The pool areas, both indoor and outdoor, impress with their size, comfortable temperature and maintenance, contributing to the overall serene ambiance. The pools cater to families and individual relaxation needs with features like Jacuzzis and water aerobics enhancing the experience.

For eco-conscious travelers, the hotel offers convenient electric vehicle charging stations, including a Tesla charger, adding to the property's modern amenities.

H2otel Congress & Medical SPA is particularly family-friendly, offering activities for children, a dedicated Kids Club and thoughtful touches for special occasions like birthdays. The hotel’s proximity to hiking trails also provides additional recreational options for families.

Lastly, the beds at the hotel receive mixed reviews. While many guests praise their comfort and the quality of the pillows and mattresses, some point out issues with bed quality, including weak or worn-out mattresses and the use of single beds pushed together.

Overall, H2otel Congress & Medical SPA excels in providing a serene, comfortable and memorable stay with outstanding staff service, excellent breakfast options, comprehensive wellness facilities and a stunning natural setting.
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Hotel with EV Charging Stations

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool Children's Pool Outdoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Children's Pool

Hotel with Indoor Pool

Room Types

Double Room Decorated in a mix of red and cream hues, this modern room has a flat-screen TV and a minibar. Some rooms have a balcony. Please note that the maximum capacity for this room is 3 people, including children.

Twin Room Decorated in a mix of red and cream hues, this modern room has a flat-screen TV and a minibar. Some rooms have a balcony. Please note that the maximum capacity for this room is 3 people, including children.

Single Room Featuring free toiletries and bathrobes, this single room includes a private bathroom with a bath, a shower and a bidet. The air-conditioned single room features a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as mountain views. The unit has 1 bed.

Double Room with Extra Bed (2 Adults + 1 Child) The unit has 1 bed.

Double Room with Extra Bed (3 Adults) The unit has 1 bed.

Twin Room with Extra Bed (2 Adults + 1 Child) The unit offers 2 beds.

Twin Room with Extra Bed (3 Adults) The unit offers 2 beds.

About H2otel Congress & Medical SPA

License: 637/RNET

Guest Reviews

9.2

Excellent

Location

Nestled in the heart of the mountains, H2otel Congress & Medical SPA offers a superb location perfect for relaxation and rejuvenation. This well-situated hotel boasts breathtaking views of Serra da Estrela, surrounded by stunning and tranquil natural scenery. Guests consistently highlight the exceptional setting, which provides a mix of peace and beauty, ideal for those looking to escape the hustle and bustle.

The hotel's strategic position places guests in proximity to good restaurants and the small town center, ensuring convenience without sacrificing the serene atmosphere. Many reviews extol the amazing mountain views that can be enjoyed from the spacious and comfortable rooms, particularly from balconies, adding to the overall ambiance.

The beautiful landscape framed by the hotel enhances the sense of being one with nature, making it an exceptional choice for nature enthusiasts. Additionally, the facility is praised for its excellent spa and diverse services, including indoor and outdoor pools, which contribute to a comprehensive and enjoyable experience.

The exceptional and varied amenities, coupled with a quiet and relaxing environment, make H2otel Congress & Medical SPA a top choice for families and individuals alike. Whether visiting in summer or winter, the location ensures a magical and memorable stay amidst some of Portugal's most beautiful natural settings.

Breakfast

H2otel Congress & Medical SPA consistently impresses guests with its breakfast offerings, which receive high praise across numerous reviews. The breakfast is frequently described as excellent, fantastic and superb, often noted for its wide variety and high-quality products. Guests appreciate the diverse and plentiful selection, highlighting homemade and local products with natural and healthy options available. The breakfast area is well-organized and there’s a commendable emphasis on health-conscious choices, evident through labeled items selected by a nutritionist.

While the scrambled eggs receive special mention for their taste, the availability of fresh natural juices, particularly orange juice, appears to be a hit among guests. The overall experience is often summarized as divine and perfect, reinforcing that the breakfast lives up to the high expectations set by the hotel’s reputation. Despite a few remarks about occasional lapses in variety and presentation, the consensus is overwhelmingly positive, making the breakfast at H2otel Congress & Medical SPA a notable highlight of a stay.

Dinner

The dinner experience at H2otel Congress & Medical SPA has received a mix of views from guests. The restaurant at the hotel delivers a generally high gastronomic quality and is praised for providing a variety of very well-prepared dishes and excellent tasting menus. The intimate dining setting is described as Zen, coupled with very professional and attentive staff, creating a satisfying dining atmosphere. Many guests have highlighted the delicious food, particularly enjoying dishes like the divine amuse-bouche and the attractive à la carte options that are generous and flavorful.

However, the menu variety has been brought into question with some guests finding it quite limited and inflexible. Despite the moments of culinary excellence, there have been instances where the dining experience did not meet the expectations set by the 5-star reputation of the hotel. Several reviews point out that the quality and service could see improvement with reports of high prices that don't always match the value presented.

While the dinner service has its high points — including great food quality, good service and memorable dishes — there are also areas noted for potential enhancement. Factors such as the high costs, less satisfactory vegan options and logistical shortcomings in service have been mentioned. Ultimately, while the dining experience can be excellent and memorable, it is somewhat inconsistent, suggesting room for refinement to ensure all aspects live up to the hotel's high standards.

Rooms

At H2otel Congress & Medical SPA, the rooms consistently receive high praise for their comfort and spaciousness. Guests often describe their rooms as very comfortable and spacious with some highlighting the additional benefit of impressive mountain views. The rooms are noted for their cleanliness and organization, offering essential amenities for a pleasant stay.

The hotel's decor also adds to the overall ambiance with many reviewers complimenting the elegant and tastefully decorated interiors. The attention to detail in the rooms, such as the addition of balconies in some, contributes to a comfortable and enjoyable guest experience.

Reviewers frequently mention the superb facilities of the hotel, including the pools and the restaurant, which enhance the overall stay. Guests appreciate the spaciousness of the rooms, which are described as large and cozy with some even referring to them as "excellent" and "wonderful."

However, there are a few areas where the rooms could improve. Some guests noted that the rooms could have better lighting and maintenance with occasional issues such as broken flooring or excessive heat. Despite these minor drawbacks, the majority of reviews emphasize the comfort, cleanliness and overall quality of the rooms, making them a highlight of the stay at H2otel Congress & Medical SPA.

Beds

H2otel Congress & Medical SPA offers a mixed experience when it comes to its beds. On the positive side, many guests have praised the comfort, mentioning that the beds are large, comfortable and of good quality. Several reviews highlight the high comfort level of the pillows and mattresses with phrases like very comfy beds, great bed and super comfy pillows being frequently mentioned.

However, not all feedback is favorable. Some guests pointed out issues with mattress quality, noting that they were weak, worn out or just not comfortable enough. There were also mentions of single beds being pushed together instead of having a proper double bed and occasional discomfort due to noise during room tidying.

Overall, while many guests found the beds at H2otel Congress & Medical SPA to be a highlight of their stay, there are areas for improvement, particularly regarding the consistency and quality of the mattresses and the arrangement of bed types.

Cleanliness

H2otel Congress & Medical SPA has received numerous positive mentions regarding its cleanliness. Guests consistently remark on the impeccable cleanliness of the rooms and common areas, emphasizing that the hotel is very clean and tidy. Many reviews highlight the hotel’s consistent and high standards of cleanliness with mentions of very clean rooms and excellent general cleanliness throughout the premises.

The staff responsible for cleaning are often described as friendly and courteous, contributing to the hotel's welcoming atmosphere. Comments suggest a super clean and elegant environment with guests appreciative of constant cleaning efforts, especially during critical times.

However, there are occasional mentions of the pool areas not meeting the same high standards, indicating some room for improvement in the maintenance of the outdoor pools. Despite this, the overall cleanliness of H2otel Congress & Medical SPA is highly praised with guests noting the good conditions and cleanliness of the hotel, making it a safe and comfortable stay.

Staff

H2otel Congress & Medical SPA is consistently lauded for its exceptional service and outstanding staff. The majority of reviews highlight the friendliness, attentiveness and professionalism of the employees. Guests frequently emphasize how the staff goes above and beyond to provide great customer service and hospitality.

Visitors often note the warm and welcoming atmosphere, attributing this to the staff's genuine friendliness and courteous demeanor. Celebratory occasions, such as birthdays, are made special with thoughtful gestures like breakfast cakes and candles, reflecting the staff’s attention to detail. Additionally, the reception staff is particularly praised for being super helpful, polite and accommodating.

Many reviewers appreciate the management’s courtesy and the team’s readiness to address any concerns or requests. The restaurant staff also receives positive remarks for their friendliness and helpfulness, although there are a few mentions of inconsistent service experiences.

Overall, the hotel boasts remarkable staff who contribute significantly to the positive experiences of the guests, ensuring their stays are both enjoyable and memorable.

Wi-Fi

H2otel Congress & Medical SPA offers guests the convenience of Wi-Fi access throughout the hotel, ensuring connectivity in various areas which is a definite plus for many. While some have noted that the Wi-Fi signal could be improved, particularly in certain parts of the hotel, others have appreciated the availability of a good internet connection and fast wifi in key spots. Overall, the hotel provides a valuable amenity for staying connected, though there is room for enhancement in signal strength across all areas.

Spa

H2otel Congress & Medical SPA in Portugal offers a spa experience that stands out with its varied and high-quality facilities. Guests repeatedly describe the spa as fantastic, superb and even unmatched in the country. The spa is renowned for its complete and comprehensive amenities, including a range of thermal zones, spa circuits and wellness features like jacuzzis, Turkish baths, saunas and Hammam. The Aquadome facilities are frequently highlighted for their magnificence, further enhancing the overall relaxation experience.

The professionalism and friendliness of the staff contribute significantly to the spa's high reputation. Many visitors find the space divine, magnetic and perfect for a relaxing getaway. The social spaces and pools within the spa add to the luxurious and enjoyable atmosphere. Whether seeking a therapeutic retreat or a lavish leisure experience, guests consistently praise the spa for its excellence, making it a must-visit for those looking for a top-tier wellness journey in a luxury hotel setting.

Pool

Nestled in an idyllic setting, H2otel Congress & Medical SPA offers an unparalleled pool experience that guests rave about. The hotel features an array of both indoor and outdoor pools, appealing to various preferences and ensuring there's something for everyone. The pools are known for their impressive size and comfortable temperature, making them ideal for relaxation.

The pool area is meticulously maintained, adding to the overall serene and inviting ambiance. Guests especially appreciate the heated pool with its seamless connection to the outdoors, providing a unique experience that blends indoor comfort with outdoor beauty. Additionally, the pool complex boasts features like Jacuzzis, a spa area and enjoyable activities such as water aerobics, contributing to the overall wellness experience.

Families find the pools particularly accommodating with specific zones for children ensuring fun for all ages. Despite a few mentions of cold water and brief pool hours, the superb conditions and ample seating around the pools enable visitors to unwind comfortably.

The pool areas are not just functional but also aesthetically pleasing, often described as magical and paradisiacal, encouraging guests to return. With spectacular views, excellent water temperature control and a friendly atmosphere, the pool offerings at H2otel Congress & Medical SPA are a significant highlight, promising a relaxing and enjoyable stay.

EV charging stations

H2otel Congress & Medical SPA offers convenient amenities for electric vehicle owners, including a Tesla charger and multiple charging stations for various EVs. Guests appreciate the ease of charging their electric cars during their stay. There is a daily fee associated with vehicle loading in the garage, making it straightforward to keep electric cars powered. Electric car charging costs €5, adding a level of affordability and convenience for eco-conscious travelers.

Family

H2otel Congress & Medical SPA is an ideal destination for families looking to create memorable experiences. This hotel strikes a balance between comfort and fun, making it perfect for family getaways. The family-friendly atmosphere is evident with numerous activities tailored specifically for children, including a dedicated Kids Club area that ensures both care and safety.

The hotel is frequently visited by families with young children and it provides a cozy, family-like environment that makes it pleasant for family-friendly experiences. The pool area is particularly noted as being perfect for families with small children, adding to the overall appeal.

One of the highlights for families is the attention to special occasions like birthdays with the staff going the extra mile to accommodate celebrations, complete with cakes and decorations. The staff’s commitment is also shown in their attentiveness to children with special needs, ensuring a welcoming experience for all guests.

For those who enjoy outdoor activities, the hotel is conveniently located near many hiking trails, providing additional recreational options for the entire family. Overall, H2otel Congress & Medical SPA offers a balanced mix of relaxation and engaging activities, making it a great choice for a family-friendly vacation.

4 Star

H2otel Congress & Medical SPA offers a blend of luxury and quality, meeting the expectations of a four-star hotel with its exceptional facilities and services. The hotel's reputation includes five-star facilities, particularly in the spa, which is noted for its high standards and exceptional experience. Guests highlight the overall fabulous stay, pointing out that everything adheres to the standard of four-star service, ensuring good value for this rating. There are mentions of some aspects not fully aligning with four-star standards, specifically in room service and restaurant quality. Despite this, the hotel is generally regarded as an exceptional establishment, delivering a quality experience expected for a four-star hotel.

Business

H2otel Congress & Medical SPA stands out as an excellent choice for business travelers, offering a range of amenities tailored to their needs. The location is highly regarded for professional meetings and events, providing well-equipped conference rooms and business-centric services. Guests repeatedly highlight the business-friendly atmosphere and the comprehensive facilities available, making it a suitable environment for corporate stays and professional activities.

Accessible

H2otel Congress & Medical SPA is notable for its accessibility features, ensuring a comfortable stay for guests with disabilities. The hotel boasts wheelchair-accessible areas and a handicap-friendly environment. Its facilities, including the thermal zone, are designed to be accessible and convenient. Guests find the amenities easy to use; however, the bathtub system in the rooms might pose challenges for those having difficulties with showering in a bathtub. Overall, the hotel effectively caters to the needs of all its guests, making it a favorable choice for those seeking accessible accommodation.

Children's Pool

H2otel Congress & Medical SPA offers a children's pool area that is both clean and safe, providing a welcoming environment for young guests. Many reviews note that the children's pool is in great condition and well-maintained, making it an enjoyable feature of the hotel. Children seem to particularly love the pool, which adds to the overall family-friendly atmosphere of the location. Additionally, there is a controlled access system to the children's pool, ensuring a safe and organized experience.

Aside from the pool, the hotel includes a children's playground area and a Kids Club, both of which are highly appreciated by families. However, some guests did express concerns about the noise level from children in the pool areas and suggested that children's access could be better scheduled to balance everyone's enjoyment. Overall, the children's pool and facilities at H2otel Congress & Medical SPA are positively highlighted by many guests, signifying the hotel's commitment to providing a pleasant stay for families.

Outdoor Pool

Nestled amidst the scenic beauty, H2otel Congress & Medical SPA boasts a heated outdoor pool that receives rave reviews from guests. The warmth of the pool is a recurring highlight, ensuring a delightful swim even during cooler weather. The facility also features a private pool and an inviting outdoor jacuzzi. With indoor and outdoor pools, including those with varying temperatures of hot and cold water, guests have multiple options to enjoy. A standout feature is the stunning view of the mountains that can be admired while taking a dip in the outdoor heated pool. This pool is repeatedly praised for its amazing and relaxing atmosphere.

Indoor Pool

The indoor pool area at H2otel Congress & Medical SPA consistently receives enthusiastic praise from guests. The appeal lies in its heated feature, allowing for a comfortable swim regardless of the weather. Many visitors have highlighted the seamless connection from the indoor to the outdoor pool, enhancing the overall relaxation experience. Guests describe the pool as wonderful, amazing and even the best they have encountered. The combination of hot and cold water options ensures that there is something for everyone, making it a standout feature of the hotel that guests appreciate and enjoy immensely.

Luxury

H2otel Congress & Medical SPA offers a luxurious experience with its harmonious structure and elegant design. The hotel is very well located, providing a high-quality stay that meets four-star standards. Guests can enjoy top service in a beautifully designed environment that exudes luxury at every corner. The spa experience is particularly noteworthy, adding to the overall sense of opulence. Luxurious accommodation and a high-quality hotel environment make it a super recommendable choice for anyone seeking a lavish getaway.

Romantic

Nestled in a serene setting, H2otel Congress & Medical SPA offers an ideal retreat for couples seeking a romantic escape. The sophisticated and comfortable space creates a romantic ambiance, perfect for recharging and enjoying a quiet retreat. Guests often highlight the romantic atmosphere, noting that it’s great for couples looking to unwind. The environment is not only relaxing but also adds a touch of romance to the stay. Dining at the hotel is equally enchanting with romantic dinners enhancing the overall experience. Whether it's a romantic getaway or just a peaceful stay, the hotel consistently provides a charming and intimate setting that leaves couples feeling rejuvenated and connected.

Yes, H2otel Congress & Medical SPA has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at H2otel Congress & Medical SPA.

No, H2otel Congress & Medical SPA doesn't allow dogs.

Yes, parking facilities are available at H2otel Congress & Medical SPA.

Yes, H2otel Congress & Medical SPA has a gym.

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