World > Europe > Spain > Castile and Leon > Valladolid > Hotels in Valladolid > AC Hotel Palacio de Santa Ana by Marriott

AC Hotel Palacio de Santa Ana by Marriott

Valladolid , Camino De La Flecha, S/n (Show on Map)

8.5

Very Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviewsAC Hotel Palacio de Santa Ana by Marriott provides a tranquil escape by the picturesque Pisuerga River, offering a serene atmosphere surrounded by well-maintained gardens and lush scenery. The hotel's location is ideal for guests traveling by car with convenient highway access and ample parking options, including secure underground facilities and free covered parking. While a short drive from Valladolid's city center, the peaceful setting away from urban noise is highly appreciated by guests.

The breakfast experience stands out with an impressive and varied selection, including freshly prepared dishes and homemade cakes, served in a magnificent glass-covered inner courtyard. The freshness and variety of food, complemented by a historic ambiance, offer a memorable start to the day, despite occasional staffing issues.

Dinner at the hotel receives mixed reviews with many praising the exceptional quality of dishes and the charming cloister setting. While some find the menu limited and overpriced, positive remarks highlight the delicious offerings and attentive service, creating a pleasant dining experience overall.

Guests appreciate the spacious and comfortable rooms, which are clean and well-maintained. Many rooms offer beautiful views of the garden and river, contributing to a relaxing atmosphere. Despite some outdated furniture and minor maintenance issues, the overall comfort and cleanliness of the rooms are well-regarded.

The hotel is consistently praised for its cleanliness and the professional, friendly staff who enhance the guest experience. The hospitality and efficiency of the reception and cleaning personnel are particularly noted, contributing to a welcoming atmosphere, although some feedback suggests occasional lapses during busy times.

Free Wi-Fi is generally reliable and well-covered throughout the hotel, adding to the convenience for guests. The gym and pool areas receive positive feedback for their cleanliness and functionality, albeit with some minor criticisms regarding temperature control and occasional closures. The pool is seen as a nice amenity but could benefit from warmer water and better maintenance.

Parking facilities are a highlight, offering convenience, security and free options that accommodate various vehicles, enhancing the overall guest experience.

The comfortable beds with high-quality mattresses and linens, ensure a restful night's sleep for most visitors, despite minor criticisms regarding firmness or bed configurations. Overall, the tranquil setting, exceptional breakfast, cleanliness and friendly staff make AC Hotel Palacio de Santa Ana by Marriott a favored choice for travelers.
Show more

Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Name of the pool: Main Pool

Location of the pool: Indoor pool

Is it a pool of special type?

Heated pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Twin Room This elegant room features wooden floors and high-quality furniture. It comes with 1 double bed or 2 single beds with four pillows each. It features a minibar and a plasma TV with more than 20 channels. There is a private bathroom with free toiletries and a professional-level hairdryer.

Superior King Room This spacious, elegant room features wooden floors and high-quality furniture, as well as great views of the surroundings. It comes with 1 king-size bed or 2 single beds with four pillows wach. It features a minibar and a plasma TV with more than 20 channels. There is a private bathroom with free toiletries and a professional-level hairdryer.

King Room Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a bidet. The double room provides air conditioning, a minibar, heating, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

King Suite The suite provides heating.

About AC Hotel Palacio de Santa Ana by Marriott

License: H-47-205

Guest Reviews

8.5

Very Good

Location

The AC Hotel Palacio de Santa Ana by Marriott offers a serene escape from the hustle and bustle, positioned in a quiet area by the picturesque Pisuerga River. The location is ideal for those traveling by car with convenient access to major highways and ample parking options. While slightly outside Valladolid's city center, it remains within a short, pleasant drive, making it accessible yet tranquil.

Surrounded by beautiful, well-maintained gardens and lush natural scenery, the hotel's setting is both peaceful and scenic. Guests appreciate the calm atmosphere, which is perfect for relaxation, away from urban noise. The hotel's exterior, a former convent, adds a unique and historic charm to the stay.

However, the hotel's distance from the city center and limited public transportation options may be a downside for some travelers. It typically requires a short car or taxi ride to reach Valladolid's vibrant downtown and historic sites. Despite this, visitors frequently remark on the ease of highway access and the benefit of being close to the city yet nestled in a quiet enclave.

In summary, the hotel’s location offers the best of both worlds: a tranquil riverside retreat with straightforward access to the urban attractions of Valladolid.

Breakfast

AC Hotel Palacio de Santa Ana by Marriott offers an impressive and varied breakfast experience that many guests have praised. The breakfast is often described as exceptional, plentiful and delicious, featuring high-quality products and a wide range of options, including freshly prepared dishes like Eggs Benedict and homemade cakes. The buffet has a notable selection of fresh fruits, deli meats, bread and hot food options such as omelets and bacon. The breakfast area, a magnificent glass-covered inner courtyard of the former monastery, creates a scenic and serene setting for guests.

Moreover, the breakfast is highly valued for its freshness and variety with offerings like fresh-squeezed juice, red berries and excellent bread. Many guests highlight that the breakfast delivers great value for money, although some feel that the price is a bit steep for what is provided. While the breakfast service receives overall positive remarks, some reviews mention occasional issues with staffing levels and specific service interactions.

Overall, the combination of delicious, fresh and varied food options set in a beautiful and historic location provides a memorable start to the day for guests.

Dinner

The dining experience at AC Hotel Palacio de Santa Ana by Marriott has garnered mixed reviews with a notable emphasis on the positive aspects. Guests frequently highlight the restaurant's exceptional quality, describing the food as superb, delicious and of high standard. Many diners rave about the excellent dinner options, noting dishes like the exceptional beef tenderloin as particularly noteworthy.

The beautiful cloister setting is a recurring theme with many appreciating the charm of dining in the peaceful, spacious inner courtyard. This ambiance, combined with attentive and friendly service, creates a pleasant dining atmosphere.

However, some aspects of the restaurant have room for improvement. A few guests mention a limited and somewhat sparse menu, which may not cater well to vegetarians and vegans and some found the options to be overpriced or not up to five-star standards. Additionally, a few diners reported less favorable experiences, citing mediocre food quality and a disappointing dining area when dinner was served in the breakfast space, which was described as darker and colder.

Despite these critiques, the restaurant's excellent value for money, great evening meals and prompt, friendly service make it a worthwhile dining destination for many visitors.

Rooms

At the AC Hotel Palacio de Santa Ana by Marriott, the rooms are frequently highlighted for their spaciousness and comfort. Guests consistently appreciate the generous size of both the rooms and bathrooms, often noting them as quite large and well-appointed. The rooms are also recognized for being clean, well-maintained and equipped with functional and practical amenities. Many rooms come with beautiful views, including garden and river vistas, which add to the overall serene and relaxing atmosphere.

The building itself is elegant and charming with a beautiful exterior and well-kept gardens. Guests find that the interiors, especially the rooms, uphold this charm with tasteful decoration and pleasant aesthetics.

However, the reviews indicate some drawbacks, particularly concerning the furniture and décor, which many feel are outdated and in need of renovation. There are mentions of old and worn-out furniture, peeling wallpaper and some maintenance issues in the bathrooms. Despite these points, the overall spaciousness and comfort of the rooms still leave a positive impression.

Guests also appreciate the rooms being well-equipped with amenities like high-quality coffee, bottled water and complimentary refreshments. The soundproofing of the rooms receives mixed feedback with some guests finding it insufficient, leading to noise disturbances.

Overall, while the hotel rooms might benefit from some updates and refurbishments, their size, comfort, cleanliness and the beautiful surrounding views make them a pleasant stay for many visitors.

Beds

At AC Hotel Palacio de Santa Ana by Marriott, guests frequently praise the beds for their exceptional comfort. The beds are described as very comfortable with various reviewers highlighting the quality of both the mattresses and pillows. Many noted that the bedding is excellent, often pointing out the super comfortable beds and impeccable linens. Some rooms even feature spacious and super king-sized beds, adding to the level of comfort.

Most guests found the beds to be very good with a few specifically mentioning the comfortable and quiet bedding. Although there are occasional remarks about the beds being a bit hard or short, such sentiments are overshadowed by the general consensus of comfort. Despite minor issues like the availability of only a comforter or beds with wheels, the overall experience of the beds at this hotel appears to be largely positive, ensuring a restful night's sleep for most visitors.

Cleanliness

AC Hotel Palacio de Santa Ana by Marriott is widely praised for its cleanliness with frequent mentions of its immaculate and well-maintained facilities. Guests appreciate the very clean rooms, which are described as spacious, comfortable and tidy. The general areas of the hotel also receive high marks for cleanliness and appear to be well-cared for. The majority of reviews highlight the exceptional cleanliness and hygiene standards upheld throughout the establishment.

However, there are occasional remarks indicating that some aspects could be cleaner, such as the lower exterior part of the toilet bowl or under the bed. Moreover, specific areas like parquet and carpets, as well as occasional peeling wallpaper, suggest some wear and tear, yet these issues do not dominate the overall guest experience.

The staff's commitment to maintaining a clean environment is notable, contributing to the general comfort and satisfaction of the visitors. Despite a few minor drawbacks, the prevailing sentiment is that the hotel provides a very clean and comfortable stay.

Staff

The AC Hotel Palacio de Santa Ana by Marriott is consistently recognized for its outstanding staff, who are frequently described as friendly, professional and attentive. Guests often commend the reception and cleaning personnel for their exceptional hospitality and efficiency. The management and reception teams receive particular praise for their helpful and courteous service, contributing to a welcoming atmosphere in all areas of the hotel.

While the majority of reviews highlight the accommodating nature of the staff, a few note areas for improvement, such as the insufficient number of personnel at breakfast and occasional lapses in service quality. Despite these isolated incidents, the overall consensus is highly positive with guests lauding the supportive and kind staff who enhance the comfortable and clean environment of the hotel.

The bar and restaurant staff also earn accolades for their friendly demeanor and exceptional customer service. Professionalism and politeness are common attributes mentioned, contributing to an overall pleasant dining experience. However, some feedback suggests that language barriers and minimal attention from certain staff members can occasionally detract from the experience.

The hotel's breakfast receives mixed reviews despite the high-quality products offered, reflecting both the attentive service and some lapses in staff responsiveness during busy times.

In summary, the AC Hotel Palacio de Santa Ana by Marriott’s team is predominantly recognized for their warmth, professionalism and dedication to ensuring a positive guest experience, making it a favored choice for travelers seeking excellent service.

Wi-Fi

The AC Hotel Palacio de Santa Ana by Marriott offers a reliable Wi-Fi service that has generally satisfied its guests. Visitors have noted that Wi-Fi is available and free with some specifically pointing out that the connection is excellent and well-covered throughout the hotel. While there have been a few minor remarks suggesting that the Wi-Fi could be better, the majority of feedback leans positive, indicating a dependable internet experience for most travelers. Additionally, the hotel features amenities such as a gym, enhancing the overall guest experience.

Gym

AC Hotel Palacio de Santa Ana by Marriott offers a generally well-received gym experience according to guest reviews. Many guests describe the gym as good, new and well-equipped, highlighting the availability of clean and functional workout spaces. The fitness room is frequently noted as being nice and satisfactory for a workout, complemented by a very good pool area.

However, some guests have pointed out issues with temperature control in the gym, describing it as suffocating with no way to lower it. There were also mentions of the gym being somewhat neglected in terms of equipment and occasional lack of proper air-conditioning. In addition, several reviews reference the unavailability of the gym and fitness center due to COVID-19 restrictions, which at times left guests unable to access the facilities.

Overall, despite some minor criticisms and temporary closures, the gym at AC Hotel Palacio de Santa Ana by Marriott appears to be a positive feature for those looking to maintain their fitness routine while traveling.

Pool

The pool area at AC Hotel Palacio de Santa Ana by Marriott receives mixed feedback from guests. Many appreciate the pool’s pleasant and clean environment, noting it as a luxury feature and very good for swimming and exercise. Visitors described the pool as charming, peaceful and quiet, making for an enjoyable experience overall.

The indoor setup of the pool, however, brings up some concerns. There are mentions that the water tends to be on the colder side and there are recurrent notes about the pool being small. Additionally, some guests mentioned the lack of heating in the pool and the absence of towels. The pool area can also be a bit noisy at times.

There were also instances where guests found the pool closed, which was a disappointment to those who had chosen this hotel partly for its swimming facilities.

Overall, while the pool is seen as a nice amenity with some charming qualities, improvements are suggested, particularly in maintaining a warmer water temperature and addressing the availability of towels.

Parking

Parking at the AC Hotel Palacio de Santa Ana by Marriott is highly praised for its convenience and security. Guests can enjoy complimentary parking, including a secure underground garage that is accessible and spacious enough to accommodate large vehicles. The hotel also offers free covered parking and ample outdoor options, both of which are noted for their ease of access. Many reviewers highlighted the fact that there is plenty of parking available, whether directly in front of the hotel or in the secure, private underground facilities. Additionally, the parking is free, setting it apart from other hotels that may charge for this amenity. The hotel ensures safe parking for all types of vehicles, including bikes and motorbikes. Overall, the parking facilities at this hotel are consistently described as convenient, secure and free, enhancing the guest experience significantly.

5 Star

'AC Hotel Palacio de Santa Ana by Marriott' seems to fall short of its five-star rating according to several guest reviews. Many visitors felt that the hotel did not meet the standards expected of a five-star establishment, citing issues such as run-down rooms, lack of proper maintenance and inadequate amenities. Complaints also included poor lighting and complicated access for older guests. Some reviewers likened their experience to that of a four-star or even three-star hotel. Despite these criticisms, a few guests maintained that the hotel lived up to its advertised rating. Overall, the reviews suggest inconsistencies in service and facilities with several areas needing improvement to truly meet five-star expectations.

Accessible

AC Hotel Palacio de Santa Ana by Marriott features easily accessible facilities, including disabled parking and free covered parking with spacious exterior options. However, guests with mobility restrictions may find the garden area challenging due to large, steep stairs. The hotel has faced criticism for not being fully accessible to people with disabilities and for a lack of empathy from staff when addressing specific needs. Additionally, the industrial location contributes to noise issues at night and some rooms are perceived as dark and noisy, which might not suit everyone. Overall, while the hotel features accessible amenities, those with significant mobility issues may encounter difficulties.

Indoor Pool

The indoor pool at AC Hotel Palacio de Santa Ana by Marriott generally receives positive remarks for its quality and appeal. Guests describe the pool area as very good and appreciate the fact that it is indoors, making it a nice feature regardless of the weather. However, there are some mixed feelings regarding the pool's temperature with several guests noting that the covered pool is not heated and the water can be a little cold. A few reviews mention instances where the pool was closed or unavailable for use, limiting the overall experience for some visitors. Despite these occasional setbacks, the indoor pool remains a notable amenity of the hotel.

Luxury

Located by the river, the AC Hotel Palacio de Santa Ana by Marriott offers a quiet and luxurious experience. The hotel is rich in Moorish tradition with a splendid and stately style that contributes to its overall grandeur. Guests often highlight the hotel's beautiful and spacious design with well-appointed, clean facilities that ensure great comfort. Its pool is often mentioned as a luxury feature, adding to the overall appeal.

While the hotel describes itself as luxurious, some reviewers feel that it falls slightly short of the five-star mark, suggesting it aligns more closely with a four-star experience. However, many visitors believe the building, environment and services are indeed worthy of a top rating. Despite some mixed impressions on the true extent of its luxury, the hotel seems to be an excellent choice for a romantic getaway or an indulgent stay with the location and amenities providing a rich and restful experience.

Yes, AC Hotel Palacio de Santa Ana by Marriott has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at AC Hotel Palacio de Santa Ana by Marriott.

No, AC Hotel Palacio de Santa Ana by Marriott doesn't allow dogs.

Yes, parking facilities are available at AC Hotel Palacio de Santa Ana by Marriott.

Yes, AC Hotel Palacio de Santa Ana by Marriott has a gym.

Location Show Map

More Options