The Sutton Place Hotel Vancouver
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Summary of reviewsThe Sutton Place Hotel Vancouver is highly regarded for its exceptional location, placing guests in the heart of downtown Vancouver and within walking distance of major attractions like Robson Street, Stanley Park and the waterfront. This prime position allows easy access to a plethora of restaurants, bars, theaters and shops, making it an ideal choice for both leisure and business travelers.
When it comes to dining, the hotel's flagship restaurant, Boulevard, earns praise for its excellent food and exceptional service, although some guests note the high cost and occasional small portions. Desserts, crafted by a renowned chef, stand out particularly. Room service is generally efficient but is noted to be on the pricier side.
Guest rooms at The Sutton Place Hotel Vancouver are appreciated for their spaciousness, comfort and modern decor. Many note the clean, updated look of recently renovated rooms, alongside comfortable beds and room amenities like robes and slippers. However, some guests in unrenovated rooms reported issues with outdated furniture and maintenance.
Cleanliness at the hotel receives mixed reviews. While many commend the spotless and well-maintained common areas and rooms, others highlight instances of inconsistent cleaning and areas that need more attention, particularly the pool area and older rooms.
The staff at The Sutton Place Hotel Vancouver are frequently described as friendly, courteous and professional, contributing positively to guests' experiences. Specific individuals in front desk and concierge roles are often singled out for exceptional service. Yet, a few guests reported less satisfactory interactions, particularly during check-in.
Free wifi is provided but garners mixed reviews. While some guests find the connection strong and reliable, others experience significant issues with connectivity and complex access procedures.
The hotel spa is well-received for its relaxing environment and quality treatments, adding a luxurious touch to guests’ stays. The gym is seen as functional and well-equipped, though some guests suggest that it would benefit from modernization.
The pool, while appreciated as an amenity, receives criticism for its small size, cleanliness and outdated condition, necessitating improvements to meet guests' expectations.
Parking at the hotel is a major drawback for many with the high cost frequently mentioned. The pricing structure for valet and self-parking options also causes some confusion among guests.
Overall, The Sutton Place Hotel Vancouver is celebrated for its unbeatable location, comfortable accommodations and attentive staff. Areas for improvement include dining costs, the pool’s upkeep and parking fees, which could enhance the overall guest experience.
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When it comes to dining, the hotel's flagship restaurant, Boulevard, earns praise for its excellent food and exceptional service, although some guests note the high cost and occasional small portions. Desserts, crafted by a renowned chef, stand out particularly. Room service is generally efficient but is noted to be on the pricier side.
Guest rooms at The Sutton Place Hotel Vancouver are appreciated for their spaciousness, comfort and modern decor. Many note the clean, updated look of recently renovated rooms, alongside comfortable beds and room amenities like robes and slippers. However, some guests in unrenovated rooms reported issues with outdated furniture and maintenance.
Cleanliness at the hotel receives mixed reviews. While many commend the spotless and well-maintained common areas and rooms, others highlight instances of inconsistent cleaning and areas that need more attention, particularly the pool area and older rooms.
The staff at The Sutton Place Hotel Vancouver are frequently described as friendly, courteous and professional, contributing positively to guests' experiences. Specific individuals in front desk and concierge roles are often singled out for exceptional service. Yet, a few guests reported less satisfactory interactions, particularly during check-in.
Free wifi is provided but garners mixed reviews. While some guests find the connection strong and reliable, others experience significant issues with connectivity and complex access procedures.
The hotel spa is well-received for its relaxing environment and quality treatments, adding a luxurious touch to guests’ stays. The gym is seen as functional and well-equipped, though some guests suggest that it would benefit from modernization.
The pool, while appreciated as an amenity, receives criticism for its small size, cleanliness and outdated condition, necessitating improvements to meet guests' expectations.
Parking at the hotel is a major drawback for many with the high cost frequently mentioned. The pricing structure for valet and self-parking options also causes some confusion among guests.
Overall, The Sutton Place Hotel Vancouver is celebrated for its unbeatable location, comfortable accommodations and attentive staff. Areas for improvement include dining costs, the pool’s upkeep and parking fees, which could enhance the overall guest experience.
Hotel with EV Charging Stations
Luxury Hotel
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Guest Reviews
The Sutton Place Hotel Vancouver boasts an exceptional location, making it an ideal choice for travelers seeking to explore downtown Vancouver. Guests repeatedly highlight the hotel's prime position in the heart of the city, providing easy access to a myriad of attractions, shopping areas and dining options. The convenience of being within walking distance of key sites such as Robson Street, Stanley Park and the waterfront underscores the hotel's strategic placement. Additionally, the proximity to public transportation and the cruise port adds to the ease of getting around the city.
The surrounding area is vibrant with numerous restaurants, bars, theaters and shops nearby, which guests found particularly appealing for both day and nightlife activities. The central location also allows visitors to enjoy Vancouver's cultural and entertainment offerings without the need for extensive travel. The hotel's setting is described as unbeatable, fantastic and perfect, underscoring its suitability for anyone looking to immerse themselves in downtown Vancouver's dynamic environment.
Overall, the Sutton Place Hotel Vancouver is praised for its outstanding location, which contributes significantly to the positive experiences of its guests. Whether traveling for leisure or business, the hotel's central position and accessibility make it a favored choice for exploring the bustling city of Vancouver.
The breakfast experience at The Sutton Place Hotel Vancouver reveals mixed sentiments among guests. Many praised the delicious food and drinks, highlighting the enjoyable quality of the breakfast offerings. The breakfast room staff also received commendations for their service. The small breakfast buffet was noted to provide a balanced and enjoyable selection of food and breakfast in the restaurant was generally well-received with specific mentions of the eggs and bacon being of great quality.
However, guests frequently remarked on the high cost of breakfast, describing it as very expensive and even overpriced in some cases. Concerns were raised about the lack of an included breakfast in the room rate, a point of particular disappointment, given the hotel's caliber. Some guests felt that the cost did not match the quality of the breakfast. There were also complaints about the limited menu options and the occasional subpar quality of buffet items, such as dry eggs and cold waffles.
There were logistical issues as well with guests mentioning the restaurant closures for repairs and limited breakfast availability. Room service was noted to be amazing, albeit at a higher price point.
In summary, while the breakfast at The Sutton Place Hotel Vancouver has its merits in terms of taste and staff service, the high costs and occasional quality issues, coupled with the absence of an included breakfast, left some guests wanting more value for their money.
The Sutton Place Hotel Vancouver offers a mixed dining experience, characterized by a generally high quality in its restaurant, Boulevard. Numerous guests praised the food, describing it as excellent and delicious. The restaurant staff received particular commendation for their exceptional service and willingness to go above and beyond, which contributed to a positive dining ambiance. Room service also garnered favorable feedback for being quick and efficient, although there were occasional complaints about missed items and sparse menu options.
The restaurant, while outstanding in its culinary delivery, was noted to be expensive with some guests mentioning that the meals, though tasty, could be quite small. However, the desserts, attributed to the best dessert chef in Canada, particularly stood out. The relaxed bar area and the speakeasy downstairs offered additional cozy spots for unwinding.
Despite these positives, several guests experienced frustrations with the in-room amenities. Many reviews highlighted the lack of an available fridge space for personal items, as the mini fridge was stocked with costly drinks. Upon request, however, the hotel did provide additional mini fridges. There were also mentions of missing utensils and insufficient coffee and creamers in the rooms, as well as a need for microwave facilities.
In summary, while the dining experience at Boulevard and the hotel bar generally received high marks for quality and service, the cost and room amenities left room for improvement.
The Sutton Place Hotel Vancouver receives high praise for its spacious, comfortable and well-appointed rooms. Many guests appreciate the large, bright rooms that feature modern decor and new furnishings, contributing to an inviting atmosphere. The hotel's recent renovations have been well-received with many noting the clean and updated look of both the bedrooms and bathrooms.
Guests frequently commend the comfort of the beds and the overall quietness of the rooms, which is a pleasant surprise given the hotel's central downtown location. Room amenities such as robes, slippers and well-stocked facilities add to the luxury feel. Many rooms also offer stunning views of Vancouver's skyline or harbor, enhancing the guest experience.
Housekeeping standards are generally high with numerous reviews highlighting the cleanliness and tidiness of the rooms. Some guests have also been fortunate enough to receive complimentary upgrades to suites, which offer even more space and luxury, including separate living areas and fully equipped kitchens.
However, some rooms, particularly those yet to be renovated, have drawn criticism for being outdated and slightly worn. Issues like dusty corners, old furniture and maintenance problems such as broken fixtures and mold in bathrooms have been mentioned. Despite these occasional drawbacks, the hotel’s prime location, coupled with its spacious and comfortable room offerings, makes it a favorable choice for many travelers.
Visitors to The Sutton Place Hotel Vancouver consistently praise the comfort and quality of the beds. Guests describe the beds as highly comfortable, soft and well-maintained with many highlighting the plush linens and quality bedding that contribute to a restful night's sleep. Reviews frequently mention the cozy, large beds that offer great sleep quality. Pillows, robes and slippers further enhance the sleeping experience for many visitors. While a few reviews note issues such as noisy or uncomfortable pullout couches and the occasional firmness discrepancy in pillows, the overall consensus is that the beds are clean, inviting and provide excellent comfort.
In addition to comfort, the size of the beds garners positive remarks with guests appreciating the availability of king-size and spacious beds in the rooms. While some reviews mention issues like soft or hard pillows, these concerns are vastly outweighed by the numerous reviews that commend the beds’ comfort. Even in rooms that received critiques for other factors, the bed comfort stood out as a positive highlight. Overall, the sleeping arrangements at The Sutton Place Hotel Vancouver consistently deliver a high level of satisfaction to their guests.
The Sutton Place Hotel Vancouver has received varied feedback regarding its cleanliness. On the positive side, many guests have praised the hotel for its overall cleanliness, noting that the rooms are consistently clean, spacious and comfortable. The modern and newly renovated rooms have particularly impressed visitors with spotless bathrooms and well-maintained common areas contributing to an immaculate atmosphere. Many have found the rooms and common areas not only tidy but also bright and tastefully decorated.
However, some reviews indicate areas for improvement. A few guests reported that certain rooms and specific areas like the pool or bathroom were not cleaned to their standards. Issues such as dusty rooms, dirty carpets and poorly cleaned bathrooms were mentioned, suggesting inconsistent cleaning practices. There were also comments about the need for thorough cleaning and daily maintenance, particularly behind furniture and in hard-to-reach places. Additionally, the pool area and some rooms were noted to be outdated and in need of renovation.
Overall, while the majority of the feedback showcases a high level of cleanliness that satisfies many guests, there are notable exceptions where cleanliness did not meet expectations. Ongoing attention to detail in housekeeping and periodic updates to facilities could further enhance the guest experience at The Sutton Place Hotel Vancouver.
The Sutton Place Hotel Vancouver garners praise for its exceptional, friendly and attentive staff. The majority of guests highlight the welcoming, courteous and professional demeanor of the hotel personnel, from the front desk to the doormen. Noteworthy mentions include staff members who are particularly helpful, charming and knowledgeable, making guests feel genuinely valued and well-cared-for during their stay.
The front desk and concierge staff often receive high marks for efficiency and helpfulness with specific individuals like Patrick, Joanna and Mark being commended for their outstanding service. The doormen, described as friendly and accommodating, contribute significantly to the overall positive experience. The hotel's housekeeping and bellhop services, although occasionally subject to minor critiques, generally maintain a good standard of prompt responsiveness and professionalism.
However, not all feedback is universally positive. A small number of reviews note instances where certain staff members appeared unresponsive or less welcoming, particularly during the check-in process. There are also sporadic mentions of unfulfilled room cleaning requests, impacting the overall guest experience.
Despite these occasional hiccups, the prevailing sentiment is one of satisfaction with the congenial and efficient service provided by the Sutton Place Hotel Vancouver's staff, who frequently go above and beyond to ensure a memorable and pleasant stay for their guests.
The Sutton Place Hotel Vancouver has mixed reviews regarding its wifi service with guests highlighting both positive and negative experiences. On the bright side, several guests appreciated that the hotel provides free wifi, describing the connection as great, strong and excellent in some instances. However, a significant number of reviews pointed out several issues: the wifi was often slow, spotty and inconsistent with some guests unable to connect at all, especially in their rooms. The lobby and restaurant areas were also reported to have unreliable wifi. While a faster wifi service was noted by some, many found the internet connection confusing and complicated to use with recurring problems and no help from staff to resolve these issues. Overall, while the free wifi at The Sutton Place Hotel Vancouver has its strengths, guests frequently encountered connectivity problems that might detract from their stay.
The Sutton Place Hotel Vancouver's spa receives commendable feedback for its facilities and services. Guests particularly appreciate the terrific spa and its relaxing environment. The spa is frequently described as fabulous and a bonus to their stay with specific praise for the pool area and the quality of treatments, such as facials and massages. Some experiences highlight exceptional service, mentioning a great facial and massage with Oma. While there are occasional remarks about the spa being overcrowded or needing improvements, the overall sentiment remains positive with a consensus on the relaxing and enjoyable treatments offered.
The Sutton Place Hotel Vancouver offers a fitness experience that is a mix of functionality and charm. The gym facility is noted for being well-equipped with a good size and space, providing all the necessary amenities to maintain a workout routine. Despite its somewhat dated equipment, it is praised for being very functional and uncrowded, adding to the convenience of a workout session. Several reviews have highlighted the cleanliness and upkeep of the common areas and the adjoining pool, enhancing the overall appeal of the wellness facilities. However, there are mentions that the gym area could benefit from a modernization and update with some reviews stressing the need for better maintenance and cleanliness. Access to water within the gym area is another noted shortcoming. Still, the boutique gym presents itself as a well-equipped, if modest, exercise option for guests.
Guests of The Sutton Place Hotel Vancouver have shared mixed feedback regarding the pool facilities. While many appreciated the convenience of having a swimming pool as an amenity and found it useful, there were significant concerns about its size and upkeep. Several reviews noted that the pool was small, often crowded and lacking in adequate lounging space. The cleanliness of the pool and its surrounding area was frequently criticized with mentions of it being dirty, rundown and outdated. Some guests reported seeing debris and unclean conditions including biofilm on the water surface and unsatisfactory sanitary conditions such as dirty tiles and floating objects.
Others pointed out operational issues, noting the pool being too cold, at times unusable and closures without prior notice. Unavailability of changing rooms nearby and a general need for refurbishment of the pool area were additional points highlighted by visitors. However, despite these drawbacks, there were instances where guests enjoyed the pool, gym and hot tub, appreciating the overall wellness area when maintained better.
In conclusion, while the pool at The Sutton Place Hotel Vancouver has the potential to be a great facility, it appears to require significant improvements in maintenance, cleanliness and modernization to meet the expectations of a high-standard hotel.
Parking at The Sutton Place Hotel Vancouver seems to be a point of contention for many guests. Strikingly, the cost of parking, frequently cited at CAD 50 per night, is viewed as quite steep. The hotel offers both valet and self-parking options, although there appears to be some confusion about the pricing structure with several guests noting that self-parking comes with a high cost akin to valet services.
The parking garage itself is described as difficult to navigate with some guests likening it to a maze due to its layout and lack of clear signage indicating parking levels. Additionally, the spaces are notably tight, making maneuvering larger vehicles challenging. There have also been occasional issues with parking levels being out of order and reports of security concerns within the garage.
Despite these challenges, some guests have highlighted the convenience of the parking, mentioning easy access for frequent arrivals and departures. Moreover, a few have found the parking to be free or more reasonably priced on certain occasions. The friendly and helpful demeanor of the parking attendants has also been appreciated by several visitors.
Overall, while The Sutton Place Hotel Vancouver receives high praise for its amenities and service, its parking situation, particularly in terms of cost and ease of use, remains a significant area for improvement.
The Sutton Place Hotel Vancouver offers EV charging stations, which have been acknowledged by guests as a useful addition despite some functioning issues. The chargers aren't considered the best by some, but they do the job after several hours. While the hotel is working on installing more EV chargers, guests have noticed intermittent operational problems. There's also an expectation, based on the overall positive feedback about the staff's friendliness and attentiveness, that the customer service related to EV charging is likely commendable, even if not explicitly mentioned.
Sutton Place Hotel Vancouver receives mixed feedback regarding its facilities and services for families. On the positive side, many guests noted the family-friendly atmosphere and spacious rooms, which are convenient for family stays. The hotel's central location is considered safe and handy, making it easy for families to navigate the city. Additionally, the hotel garners praise for its kid-friendly amenities, such as room service featuring family-oriented food, as well as the indoor swimming pool, which is a hit with children.
Guests appreciated thoughtful touches like providing fridges and microwaves to accommodate their children's food needs and the availability of upgrades to larger, more comfortable suites for families. Some even experienced personal gestures, like being upgraded to a twin room for their grandchildren.
However, there are areas for improvement. Some families noted the absence of baby changing stations and necessary baby amenities. There were also concerns about receiving the incorrect room type and the pool not meeting higher standards. Despite these issues, many families enjoyed their stay with some remarking that their family time at Sutton Place was exceptional. Overall, while the hotel is well-suited for family visits, it could enhance its appeal by addressing these specific concerns.
The Sutton Place Hotel Vancouver is ideally situated for those looking to explore the city's vibrant nightlife. Guests appreciate its central location, which places them close to numerous entertainment venues and nightlife hotspots. With a variety of good bars and restaurants nearby, the hotel is perfect for nights out on the town. Notably, it provides great access to major attractions and is conveniently close to Davie Street. Overall, the hotel's strategic position makes it an excellent choice for enjoying Vancouver's nightlife.
The Sutton Place Hotel Vancouver is a subject of diverse opinions regarding its five-star rating. Many guests commended it as an excellent quality hotel with lovely, friendly and helpful staff, alongside luxury and comfort elements such as a clean room, comfy beds and a great city view. The hotel offers facilities and amenities expected of five-star establishments, including great places to eat and incredible amenities, contributing to an overall pleasant and outstanding experience for some visitors.
However, there are notable criticisms. Several guests expressed that the hotel does not meet their expectations for a five-star rating, referencing issues such as outdated decor, old furniture and dimly lit bathrooms. Complaints were also made about the service, such as rooms not being cleaned daily and the pool being disappointing. There were mentions of the hotel feeling overpriced with the value not matching the five-star rating. Some even described it as no more than a three-star experience with claims of a significant price discrepancy.
In summary, while The Sutton Place Hotel Vancouver has its share of admirers who appreciate its luxurious aspects and friendly staff, there are substantial concerns about whether it truly meets the standards expected of a five-star hotel.
The Sutton Place Hotel Vancouver is highly recommended for business travelers due to its prime location near the business district and accessible business areas within walking distance. The hotel is recognized as ideal for work purposes and business trips, offering a professional and classy environment. Guests find the service attentive to business needs with the front staff described as very professional and helpful. There are mentions of business-friendly facilities and the hotel's overall condition being excellent and clean. However, it's noted that the business center has old, nonfunctional computers and is currently closed with limited communal areas available for working. Despite these setbacks, the hotel’s convenient location and attentive staff make it a good choice for those traveling for business or leisure.
The Sutton Place Hotel Vancouver features an indoor pool that receives mixed feedback from guests. While praised for excellent facilities, the pool is often described as small and sometimes dirty. However, it offers a great swimming experience for children and has a unique indoor-outdoor feel. Renovations and necessary upgrades occasionally lead to pool closures and guests have mentioned the water can be freezing cold. Despite these issues, the covered pool provides a pleasant amenity for visitors.
Located in a convenient spot in the heart of Vancouver, The Sutton Place Hotel Vancouver offers a luxurious experience at a reasonable price. The hotel exudes an old-school charm while maintaining a modern, bustling atmosphere with superb amenities. Guests frequently describe it as a luxurious or even fancy hotel with many likening its ambiance to iconic places like The Plaza in NYC.
The hotel features an extremely clean appearance and luxurious facilities, including a stunning lobby and restaurant area. With its combination of comfort and elegance, the hotel delivers a very special experience for its visitors. The rooms are specifically noted for their luxurious feel, providing an intimate and quiet space.
Overall, The Sutton Place Hotel effortlessly merges its beautiful, old-school appeal with the conveniences of modern luxury, making it one of the standout options for those seeking a top-tier stay in Vancouver.
The Sutton Place Hotel Vancouver is frequently highlighted as an ideal destination for couples seeking a romantic retreat. Its intimate room layout and central location make it perfect for romantic outings and dates, placing guests in close proximity to a variety of romantic restaurants. The hotel's ambiance and atmosphere are often described as romantic, creating an inviting setting for anniversaries and special occasions. Celebrations are made even more memorable with thoughtful touches like rose petals, ensuring a stay that feels truly special. The on-site Boulevard restaurant receives accolades for its lovely dining experience, complementing the overall romantic essence of the hotel. However, not every experience is flawless, as a few guests expressed disappointment despite their initial excitement. Nonetheless, the majority of reviews emphasize the romantic charm and suitability of The Sutton Place Hotel Vancouver for couples looking to celebrate their love.
The Sutton Place Hotel Vancouver welcomes four-legged guests with open arms, earning positive feedback for its pet-friendly policies. Visitors appreciate that dogs are allowed and even highlight how much their pets enjoyed the stay, exemplified by one guest whose dog, Migo, had a delightful experience. However, a few reviews suggest that the dog-friendly amenities could use some enhancements, such as the inclusion of dog bowls. Additionally, there have been minor complaints regarding cleanliness in the lobby area in relation to pets. Despite minor drawbacks, the general sentiment remains favorable towards the hotel's efforts to accommodate canine companions.
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Location
The surrounding area is vibrant with numerous restaurants, bars, theaters and shops nearby, which guests found particularly appealing for both day and nightlife activities. The central location also allows visitors to enjoy Vancouver's cultural and entertainment offerings without the need for extensive travel. The hotel's setting is described as unbeatable, fantastic and perfect, underscoring its suitability for anyone looking to immerse themselves in downtown Vancouver's dynamic environment.
Overall, the Sutton Place Hotel Vancouver is praised for its outstanding location, which contributes significantly to the positive experiences of its guests. Whether traveling for leisure or business, the hotel's central position and accessibility make it a favored choice for exploring the bustling city of Vancouver.
Breakfast
However, guests frequently remarked on the high cost of breakfast, describing it as very expensive and even overpriced in some cases. Concerns were raised about the lack of an included breakfast in the room rate, a point of particular disappointment, given the hotel's caliber. Some guests felt that the cost did not match the quality of the breakfast. There were also complaints about the limited menu options and the occasional subpar quality of buffet items, such as dry eggs and cold waffles.
There were logistical issues as well with guests mentioning the restaurant closures for repairs and limited breakfast availability. Room service was noted to be amazing, albeit at a higher price point.
In summary, while the breakfast at The Sutton Place Hotel Vancouver has its merits in terms of taste and staff service, the high costs and occasional quality issues, coupled with the absence of an included breakfast, left some guests wanting more value for their money.
Dinner
The restaurant, while outstanding in its culinary delivery, was noted to be expensive with some guests mentioning that the meals, though tasty, could be quite small. However, the desserts, attributed to the best dessert chef in Canada, particularly stood out. The relaxed bar area and the speakeasy downstairs offered additional cozy spots for unwinding.
Despite these positives, several guests experienced frustrations with the in-room amenities. Many reviews highlighted the lack of an available fridge space for personal items, as the mini fridge was stocked with costly drinks. Upon request, however, the hotel did provide additional mini fridges. There were also mentions of missing utensils and insufficient coffee and creamers in the rooms, as well as a need for microwave facilities.
In summary, while the dining experience at Boulevard and the hotel bar generally received high marks for quality and service, the cost and room amenities left room for improvement.
Rooms
Guests frequently commend the comfort of the beds and the overall quietness of the rooms, which is a pleasant surprise given the hotel's central downtown location. Room amenities such as robes, slippers and well-stocked facilities add to the luxury feel. Many rooms also offer stunning views of Vancouver's skyline or harbor, enhancing the guest experience.
Housekeeping standards are generally high with numerous reviews highlighting the cleanliness and tidiness of the rooms. Some guests have also been fortunate enough to receive complimentary upgrades to suites, which offer even more space and luxury, including separate living areas and fully equipped kitchens.
However, some rooms, particularly those yet to be renovated, have drawn criticism for being outdated and slightly worn. Issues like dusty corners, old furniture and maintenance problems such as broken fixtures and mold in bathrooms have been mentioned. Despite these occasional drawbacks, the hotel’s prime location, coupled with its spacious and comfortable room offerings, makes it a favorable choice for many travelers.
Beds
In addition to comfort, the size of the beds garners positive remarks with guests appreciating the availability of king-size and spacious beds in the rooms. While some reviews mention issues like soft or hard pillows, these concerns are vastly outweighed by the numerous reviews that commend the beds’ comfort. Even in rooms that received critiques for other factors, the bed comfort stood out as a positive highlight. Overall, the sleeping arrangements at The Sutton Place Hotel Vancouver consistently deliver a high level of satisfaction to their guests.
Cleanliness
However, some reviews indicate areas for improvement. A few guests reported that certain rooms and specific areas like the pool or bathroom were not cleaned to their standards. Issues such as dusty rooms, dirty carpets and poorly cleaned bathrooms were mentioned, suggesting inconsistent cleaning practices. There were also comments about the need for thorough cleaning and daily maintenance, particularly behind furniture and in hard-to-reach places. Additionally, the pool area and some rooms were noted to be outdated and in need of renovation.
Overall, while the majority of the feedback showcases a high level of cleanliness that satisfies many guests, there are notable exceptions where cleanliness did not meet expectations. Ongoing attention to detail in housekeeping and periodic updates to facilities could further enhance the guest experience at The Sutton Place Hotel Vancouver.
Staff
The front desk and concierge staff often receive high marks for efficiency and helpfulness with specific individuals like Patrick, Joanna and Mark being commended for their outstanding service. The doormen, described as friendly and accommodating, contribute significantly to the overall positive experience. The hotel's housekeeping and bellhop services, although occasionally subject to minor critiques, generally maintain a good standard of prompt responsiveness and professionalism.
However, not all feedback is universally positive. A small number of reviews note instances where certain staff members appeared unresponsive or less welcoming, particularly during the check-in process. There are also sporadic mentions of unfulfilled room cleaning requests, impacting the overall guest experience.
Despite these occasional hiccups, the prevailing sentiment is one of satisfaction with the congenial and efficient service provided by the Sutton Place Hotel Vancouver's staff, who frequently go above and beyond to ensure a memorable and pleasant stay for their guests.
Wi-Fi
Spa
Gym
Pool
Others pointed out operational issues, noting the pool being too cold, at times unusable and closures without prior notice. Unavailability of changing rooms nearby and a general need for refurbishment of the pool area were additional points highlighted by visitors. However, despite these drawbacks, there were instances where guests enjoyed the pool, gym and hot tub, appreciating the overall wellness area when maintained better.
In conclusion, while the pool at The Sutton Place Hotel Vancouver has the potential to be a great facility, it appears to require significant improvements in maintenance, cleanliness and modernization to meet the expectations of a high-standard hotel.
Parking
The parking garage itself is described as difficult to navigate with some guests likening it to a maze due to its layout and lack of clear signage indicating parking levels. Additionally, the spaces are notably tight, making maneuvering larger vehicles challenging. There have also been occasional issues with parking levels being out of order and reports of security concerns within the garage.
Despite these challenges, some guests have highlighted the convenience of the parking, mentioning easy access for frequent arrivals and departures. Moreover, a few have found the parking to be free or more reasonably priced on certain occasions. The friendly and helpful demeanor of the parking attendants has also been appreciated by several visitors.
Overall, while The Sutton Place Hotel Vancouver receives high praise for its amenities and service, its parking situation, particularly in terms of cost and ease of use, remains a significant area for improvement.
EV charging stations
Family
Guests appreciated thoughtful touches like providing fridges and microwaves to accommodate their children's food needs and the availability of upgrades to larger, more comfortable suites for families. Some even experienced personal gestures, like being upgraded to a twin room for their grandchildren.
However, there are areas for improvement. Some families noted the absence of baby changing stations and necessary baby amenities. There were also concerns about receiving the incorrect room type and the pool not meeting higher standards. Despite these issues, many families enjoyed their stay with some remarking that their family time at Sutton Place was exceptional. Overall, while the hotel is well-suited for family visits, it could enhance its appeal by addressing these specific concerns.
Nightlife
5 Star
However, there are notable criticisms. Several guests expressed that the hotel does not meet their expectations for a five-star rating, referencing issues such as outdated decor, old furniture and dimly lit bathrooms. Complaints were also made about the service, such as rooms not being cleaned daily and the pool being disappointing. There were mentions of the hotel feeling overpriced with the value not matching the five-star rating. Some even described it as no more than a three-star experience with claims of a significant price discrepancy.
In summary, while The Sutton Place Hotel Vancouver has its share of admirers who appreciate its luxurious aspects and friendly staff, there are substantial concerns about whether it truly meets the standards expected of a five-star hotel.
Business
Indoor Pool
Luxury
The hotel features an extremely clean appearance and luxurious facilities, including a stunning lobby and restaurant area. With its combination of comfort and elegance, the hotel delivers a very special experience for its visitors. The rooms are specifically noted for their luxurious feel, providing an intimate and quiet space.
Overall, The Sutton Place Hotel effortlessly merges its beautiful, old-school appeal with the conveniences of modern luxury, making it one of the standout options for those seeking a top-tier stay in Vancouver.
Romantic
Dog Friendly
Yes, The Sutton Place Hotel Vancouver has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at The Sutton Place Hotel Vancouver.
Yes, The Sutton Place Hotel Vancouver welcomes dogs.
Yes, parking facilities are available at The Sutton Place Hotel Vancouver.
Yes, The Sutton Place Hotel Vancouver has a gym.
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