Hotel & Suites Real del Lago
Villahermosa
18.00232500,
-92.92978500
,
Sindicato De Salubridad, 209. Colonia Lopez Mateos
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Summary of reviewsHotel & Suites Real del Lago is highly favored for its strategic location in Villahermosa, offering easy access to notable attractions such as La Venta Park, the Natural History Museum, shopping centers and transportation hubs. The central positioning and accessibility make it a convenient choice for both short stays and extended city explorations.
Guests frequently commend the hotel for its cleanliness, spacious and comfortable rooms, enhanced by modern furnishings. Practical amenities like kitchenettes and well-organized bathrooms further improve the guest experience, despite occasional minor maintenance issues. The friendly and attentive staff play a significant role in elevating the overall experience, consistently praised for their professionalism and helpfulness.
The complimentary breakfast receives mixed reviews but is generally considered a good start to the day with its variety, including regional specialties like chipilín tamales. Likewise, the dining experience is variable but those who enjoyed it found the food delicious and room service prompt.
The rooftop pool is an attractive feature, offering spectacular views of the lake and city, though its small size and occasional maintenance issues were noted. The pool, alongside well-decorated terrace areas, is a favorite among families, despite occasional crowding and noise.
Parking facilities at the hotel are appreciated for their security and convenience, contributing to peace of mind for guests. Free and ample parking availability further adds to the comfort of the stay.
For families, the hotel presents a mixed bag. Comfort and cleanliness are highly praised and children find the pool area fun. However, peak-time crowds and occasional safety concerns with balconies and insufficient towels were noted. The hotel’s proximity to the city and friendly staff make it a generally positive choice for family stays.
The beds at the hotel receive specific praise for comfort, contributing to a quality sleep experience. Reliable WiFi service is another highlight, despite minor connectivity issues in some areas.
In summary, while there are a few areas for improvement, Hotel & Suites Real del Lago offers excellent value for money, a prime location, clean and comfortable accommodations and outstanding service, making it a solid option for travelers visiting Villahermosa.
Categories
Guests frequently commend the hotel for its cleanliness, spacious and comfortable rooms, enhanced by modern furnishings. Practical amenities like kitchenettes and well-organized bathrooms further improve the guest experience, despite occasional minor maintenance issues. The friendly and attentive staff play a significant role in elevating the overall experience, consistently praised for their professionalism and helpfulness.
The complimentary breakfast receives mixed reviews but is generally considered a good start to the day with its variety, including regional specialties like chipilín tamales. Likewise, the dining experience is variable but those who enjoyed it found the food delicious and room service prompt.
The rooftop pool is an attractive feature, offering spectacular views of the lake and city, though its small size and occasional maintenance issues were noted. The pool, alongside well-decorated terrace areas, is a favorite among families, despite occasional crowding and noise.
Parking facilities at the hotel are appreciated for their security and convenience, contributing to peace of mind for guests. Free and ample parking availability further adds to the comfort of the stay.
For families, the hotel presents a mixed bag. Comfort and cleanliness are highly praised and children find the pool area fun. However, peak-time crowds and occasional safety concerns with balconies and insufficient towels were noted. The hotel’s proximity to the city and friendly staff make it a generally positive choice for family stays.
The beds at the hotel receive specific praise for comfort, contributing to a quality sleep experience. Reliable WiFi service is another highlight, despite minor connectivity issues in some areas.
In summary, while there are a few areas for improvement, Hotel & Suites Real del Lago offers excellent value for money, a prime location, clean and comfortable accommodations and outstanding service, making it a solid option for travelers visiting Villahermosa.
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Guest Reviews
Hotel & Suites Real del Lago boasts a prime location in Villahermosa, making it an appealing choice for travelers. Its central positioning provides convenient access to key attractions like La Venta Park and the Natural History Museum, as well as proximity to transportation hubs such as the ADO bus station and the airport. The hotel is noted for its accessibility, being close to shopping centers, supermarkets and main streets, which enhances its appeal for both short stays and longer explorations of the city.
Guests highly appreciate the friendly and attentive staff, who contribute to a positive experience along with the clean and comfortable rooms. The facilities, including a rooftop pool with spectacular views, add to the charm. Although some found navigating the traffic or nearby construction challenging, the strategic location overshadowed these minor inconveniences. Overall, visitors found the hotel to offer excellent value for money, making it an excellent option for anyone looking to stay in Villahermosa.
The breakfast at 'Hotel & Suites Real del Lago' has received a mix of reviews with many guests highlighting positive aspects. The overall sentiment is that the breakfast offers good value for the price with reviewers describing it as excellent, delicious and reasonably priced. Guests appreciated the variety of breakfast options available, noting the inclusion of regional sweets and tasty chipilín tamales.
However, some guests experienced inconsistencies, such as finding hair in the food or feeling that the juice was not freshly prepared. There were also mentions of limited breakfast options and confusion regarding what was included in the booking with some guests having to pay extra for a meal they thought was included.
The breakfast area is a dedicated space in the hotel and while certain reviews expressed a desire for an American buffet-style offering, the existing options were still well-received by many for their completeness and quality. Despite a few criticisms, the breakfast at 'Hotel & Suites Real del Lago' is generally seen as a positive start to the day, made even more attractive by its affordability.
Hotel & Suites Real del Lago offers a mixed bag when it comes to dining, yet it has clearly delighted many guests with its culinary offerings. Numerous reviews commend the delicious food, particularly highlighting tasty dinners and delicious breakfasts. Some found the flavors and portions appropriate and room service exceptional and prompt.
However, there are notable critiques regarding service and consistency. Several guests felt that the restaurant service was slow and inefficient with some pointing out that the waitstaff was not very friendly or attentive. Portions were sometimes smaller than expected and the cost of meals was considered steep by some diners. There were also issues with cleanliness and the quality of certain dishes with some describing the food as tasteless or mediocre.
Even though the dining experience fluctuates, those who enjoyed their meals seem to have had a genuinely satisfying experience.
Hotel & Suites Real del Lago offers rooms that are generally praised for their spaciousness and comfort. Guests have frequently noted the ample size of the rooms, which provide plenty of space for activities, making them ideal for families or work purposes. The comfort of the beds and the overall room layout have garnered positive feedback with many reviews highlighting the cleanliness of the rooms and modern furnishings. Despite this, some guests mentioned that certain rooms are outdated and have maintenance issues such as noisy air conditioning units and damp smells.
A number of reviews appreciated the practical amenities, like the kitchenette in some suites, which includes a coffee machine and sink—though some found the lack of a cooker inconvenient. The bathrooms, although clean and well-organized, had mixed reviews regarding comfort and functionality; issues such as leaking shower curtains were highlighted.
Overall, the hotel's facilities, including a rooftop pool with pleasant water to relax in after a journey, are well-received. The terrace provides great views, adding to the guest experience. The room service and staff's attention have also been positively noted. However, a few negative points were mentioned about the lack of extra towels, occasional cleanliness oversights and some disturbance due to noise from the pool area.
In summary, while some rooms show signs of age, guests largely found the spacious, clean and comfortable accommodations at Hotel & Suites Real del Lago to meet basic standards, making it a decent choice for travelers.
The 'Hotel & Suites Real del Lago' has garnered positive feedback regarding its accommodations, particularly its beds. Guests consistently describe the beds as comfortable, spacious and well-maintained with many mentioning the quality of sleep they experienced due to the comfortable mattresses. In addition to the beds, the hotel offers a range of excellent amenities, including reliable WiFi, spacious parking and good facilities which provide great value for the price.
The hotel boasts a splendid setting, blending upscale, four-star elegance with practical features such as well-appointed rooms, clean bathrooms and efficient air conditioning. Guests appreciate the tranquil ambiance, the nice terrace views and the convenience of being close to the city and nightlife. The presence of amenities like a swimming pool, a well-stocked bar and a pleasant restaurant further enhance the guest experience.
Guests note that the hotel is frequented by business travelers, citing the professional services and courteous staff. The high-quality and exclusive accommodations make it suitable for both business and family trips. The hotel's location near main attractions and the airport adds to its appeal.
In summary, 'Hotel & Suites Real del Lago’ offers a comfortable and pleasant stay with notable features such as excellent beds, good facilities and a well-maintained, elegant environment. The hotel's positive ambiance, reliable services and strategic location make it a favored choice for a variety of travelers.
Most guest reviews of Hotel & Suites Real del Lago highlight a high level of cleanliness throughout the property. Guests frequently describe the rooms as very clean, spacious and comfortable with well-maintained facilities. There is a consistent appreciation for the cleanliness of both common areas and private rooms, which are often noted as fresh, bright and hygienic.
However, there are occasional mentions of improvement needed in certain areas. Some guests reported specific instances of uncleanliness, such as dirty pools, bathrooms needing more attention and isolated issues like smudged sheets or old towels. The overall sentiment leans heavily towards positive experiences regarding cleanliness with many guests satisfied by the standards maintained.
In summary, Hotel & Suites Real del Lago mostly receives praise for its cleanliness standards, although there are some isolated instances where improvements could be made.
The staff at Hotel & Suites Real del Lago received varied feedback from guests, though the majority leaned towards positive remarks. Many guests praised the staff for their extreme friendliness, kindness and attentiveness, highlighting the excellent customer service and efficient handling of requests. The receptionists, in particular, were noted for their helpfulness and welcoming demeanor with several mentions of their outstanding support during both check-in and check-out processes.
Guests frequently used words like professional, friendly and competent to describe the interactions they had with the hotel's employees. The restaurant and kitchen staff also stood out for their quick service and courteous manner, contributing to a pleasant dining experience.
However, some reviews indicated areas in need of improvement. There were mentions of indifferent or inattentive staff, specifically pointing out that certain employees, including reception and bar staff, could sometimes be unhelpful or preoccupied. A few guests encountered issues with rigid or less accommodating night staff and noted a lack of city knowledge among some employees.
Overall, the general sentiment towards the staff was positive with many guests appreciating the approachable and helpful nature of most employees, which contributed significantly to an enjoyable stay.
Hotel & Suites Real del Lago offers a generally positive experience when it comes to WiFi connectivity. Many guests have praised the hotel for its super fast internet, describing the WiFi as excellent with an overall good connection throughout their stay. Words like very good WiFi, good internet service and fast WiFi frequently appear in reviews, highlighting reliable and commendable connectivity. However, there are occasional mentions of slow speeds and difficulties accessing the internet, indicating some inconsistency in the service. Some guests noted issues with connectivity in certain areas of the hotel. Despite these occasional drawbacks, the predominant sentiment is that the internet service is very good, contributing positively to the overall guest experience.
The pool at Hotel & Suites Real del Lago is a notable feature that receives a mix of praise and constructive feedback from guests. Located conveniently on the rooftop, the pool offers a splendid view of the lake and city, making it an attractive spot for sunset watchers. The rooftop terrace alongside the pool is a lovely space, well-furnished with adequate facilities that guests found impressive despite the pool’s small size.
Guests appreciated the clean and well-maintained state of the pool, along with its relaxing and comfortable ambiance. The views from the pool, both beautiful and fantastic, have been repeatedly highlighted, contributing positively to the overall experience. Families found the pool fun for children and the good decoration and central location of the hotel add to its appeal.
However, the size of the pool was often noted as smaller than expected and at times crowded. Maintenance concerns were mentioned with some reports of the pool being dirty or in need of repair, alongside a temperature that is often too cold for comfort. Additionally, the early pool closing time of 8 PM was a disappointment for some guests.
Despite these concerns, the pool area remains a nice and popular feature among guests, providing a good spot for relaxation with a view. The friendly service, comprehensive amenities and the excellent central location of the hotel further enhance the positive experience.
Hotel & Suites Real del Lago provides several options for parking that guests appreciate. The hotel offers guarded parking, securing the safety of parked vehicles and many reviewers highlight the peace of mind this provides. Free parking is an added benefit, giving guests one less thing to worry about during their stay. The parking lot, although small and sometimes described as offering limited space, is conveniently located in front of the hotel, adding to its accessibility. There are also mentions of ample parking, suggesting that, despite its size, parking availability is generally not an issue. Some guests find the parking area spacious and easy to access. However, a few reviews mention that the parking lot is uncovered and open to the outside, suggesting it could be more private. Despite these minor inconveniences, the overall sentiment leans towards the convenience and security of the parking offered at Hotel & Suites Real del Lago.
Hotel & Suites Real del Lago offers a mix of experiences for families, particularly when it comes to activities for kids. The comfort and cleanliness of the rooms come highly praised, making it a comfortable base for family vacations. Families find the hotel very suitable with amenities that cater to their needs, such as double suites that are practical for larger groups.
The pool area receives positive remarks with many kids enjoying it immensely. It's a safe and secure spot where children can have fun under supervision. However, some reviews highlight issues during peak times when the pool becomes crowded with noisy, intoxicated adults, making it less enjoyable for families. This detracts from an otherwise family-friendly atmosphere.
Guests also note the absence of child safety features, especially on balconies, which is a consideration for those with young children. While the hotel offers a good family atmosphere and is friendly to families, there are mentions of logistical oversights like insufficient towels and water for family room bookings.
The hotel's location, amenities and staff friendliness receive consistent praise, contributing to a positive overall experience. Despite some drawbacks, particularly around safety measures and crowded facilities, Hotel & Suites Real del Lago remains a comfortable and practical choice for families visiting Villahermosa.
Hotel & Suites Real del Lago offers a four-star location and facilities that make it a convenient choice for travelers. Guests appreciate the comfort, cleanliness and excellent staff, noting that it provides good value for what is expected from a four-star establishment. The spacious rooms contribute to a comfortable stay, enhancing overall guest satisfaction. However, some visitors feel that the hotel does not fully meet four-star standards, suggesting it might be closer to a three-star rating. Additionally, certain general areas might appear a little neglected, which could affect the overall experience. Despite these mixed reviews, the hotel remains a solid option for those seeking good value and convenience.
Hotel & Suites Real del Lago is an excellent choice for business travelers visiting Villahermosa. The hotel offers secure parking and a central location, making it convenient for those attending conferences or meetings in the city. Guests have appreciated the dedicated workspace in the rooms and stable internet connectivity, which are essential for work-related tasks.
The staff has been noted for their kindness and excellent reception, which add to the overall comfort of the stay. Cleanliness and reliable support are other positive aspects highlighted by visitors. Although it caters more to business travelers than vacationers, it is a suitable spot for those who need to conduct business while on the road. Additionally, it's a good option for those traveling to nearby Palenque, offering a comfortable and practical base for work-related activities. The hotel is recognized as being particularly comfortable for professionals with amenities and services tailored to meet business users' needs.
Hotel & Suites Real del Lago is notably accessible for guests with disabilities. The hotel's central and accessible location is a major highlight, providing convenience for travelers. The establishment offers wheelchair-accessible rooms and features accessible flooring, ensuring ease of movement within the property. Parking is ample, which is beneficial for guests with mobility aids. Reviews commend the friendliness of the staff, adding to the welcoming environment. While some noted the location might be noisy, the overall facilities are well-regarded with clean and comfortable accommodations frequently mentioned.
Hotel & Suites Real del Lago offers a rooftop pool that consistently garners praise for its spectacular panoramic views. Guests frequently highlight the excellent and lovely vistas of Villahermosa that can be enjoyed while swimming. The rooftop terrace near the pool is also noted as a pleasant spot, further enhancing the experience. Cleanliness is another high point with several reviews mentioning the pool's clean and well-maintained condition. Despite these positive aspects, some guests mention that the pool is on the smaller side. Overall, the rooftop setting and views make the pool a memorable feature of the hotel.
Hotel & Suites Real del Lago has garnered positive remarks from guests for its pet-friendly policies. Guests were particularly delighted to find that the hotel allows dogs to stay in the rooms, a feature frequently highlighted in the reviews. Travelers appreciated that their furry friends were welcomed warmly by the staff, which added an extra layer of comfort during their stay.
However, there are notable restrictions and charges associated with bringing a pet. Dogs weighing over 15 kg are not permitted, a detail only shared post-reservation, which could inconvenience some guests. Additionally, dogs are confined to the rooms and are not allowed to roam around the hotel premises, limiting their movement.
The hotel imposes an extra fee for pets and there were comments about an additional charge for room cleaning after the pet's departure. While some found this fee excessive, others viewed it as a standard practice.
Overall, Hotel & Suites Real del Lago maintains a pet-friendly environment with a few caveats regarding pet size, mobility within the hotel and additional costs.
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Location
Guests highly appreciate the friendly and attentive staff, who contribute to a positive experience along with the clean and comfortable rooms. The facilities, including a rooftop pool with spectacular views, add to the charm. Although some found navigating the traffic or nearby construction challenging, the strategic location overshadowed these minor inconveniences. Overall, visitors found the hotel to offer excellent value for money, making it an excellent option for anyone looking to stay in Villahermosa.
Breakfast
However, some guests experienced inconsistencies, such as finding hair in the food or feeling that the juice was not freshly prepared. There were also mentions of limited breakfast options and confusion regarding what was included in the booking with some guests having to pay extra for a meal they thought was included.
The breakfast area is a dedicated space in the hotel and while certain reviews expressed a desire for an American buffet-style offering, the existing options were still well-received by many for their completeness and quality. Despite a few criticisms, the breakfast at 'Hotel & Suites Real del Lago' is generally seen as a positive start to the day, made even more attractive by its affordability.
Dinner
However, there are notable critiques regarding service and consistency. Several guests felt that the restaurant service was slow and inefficient with some pointing out that the waitstaff was not very friendly or attentive. Portions were sometimes smaller than expected and the cost of meals was considered steep by some diners. There were also issues with cleanliness and the quality of certain dishes with some describing the food as tasteless or mediocre.
Even though the dining experience fluctuates, those who enjoyed their meals seem to have had a genuinely satisfying experience.
Rooms
A number of reviews appreciated the practical amenities, like the kitchenette in some suites, which includes a coffee machine and sink—though some found the lack of a cooker inconvenient. The bathrooms, although clean and well-organized, had mixed reviews regarding comfort and functionality; issues such as leaking shower curtains were highlighted.
Overall, the hotel's facilities, including a rooftop pool with pleasant water to relax in after a journey, are well-received. The terrace provides great views, adding to the guest experience. The room service and staff's attention have also been positively noted. However, a few negative points were mentioned about the lack of extra towels, occasional cleanliness oversights and some disturbance due to noise from the pool area.
In summary, while some rooms show signs of age, guests largely found the spacious, clean and comfortable accommodations at Hotel & Suites Real del Lago to meet basic standards, making it a decent choice for travelers.
Beds
The hotel boasts a splendid setting, blending upscale, four-star elegance with practical features such as well-appointed rooms, clean bathrooms and efficient air conditioning. Guests appreciate the tranquil ambiance, the nice terrace views and the convenience of being close to the city and nightlife. The presence of amenities like a swimming pool, a well-stocked bar and a pleasant restaurant further enhance the guest experience.
Guests note that the hotel is frequented by business travelers, citing the professional services and courteous staff. The high-quality and exclusive accommodations make it suitable for both business and family trips. The hotel's location near main attractions and the airport adds to its appeal.
In summary, 'Hotel & Suites Real del Lago’ offers a comfortable and pleasant stay with notable features such as excellent beds, good facilities and a well-maintained, elegant environment. The hotel's positive ambiance, reliable services and strategic location make it a favored choice for a variety of travelers.
Cleanliness
However, there are occasional mentions of improvement needed in certain areas. Some guests reported specific instances of uncleanliness, such as dirty pools, bathrooms needing more attention and isolated issues like smudged sheets or old towels. The overall sentiment leans heavily towards positive experiences regarding cleanliness with many guests satisfied by the standards maintained.
In summary, Hotel & Suites Real del Lago mostly receives praise for its cleanliness standards, although there are some isolated instances where improvements could be made.
Staff
Guests frequently used words like professional, friendly and competent to describe the interactions they had with the hotel's employees. The restaurant and kitchen staff also stood out for their quick service and courteous manner, contributing to a pleasant dining experience.
However, some reviews indicated areas in need of improvement. There were mentions of indifferent or inattentive staff, specifically pointing out that certain employees, including reception and bar staff, could sometimes be unhelpful or preoccupied. A few guests encountered issues with rigid or less accommodating night staff and noted a lack of city knowledge among some employees.
Overall, the general sentiment towards the staff was positive with many guests appreciating the approachable and helpful nature of most employees, which contributed significantly to an enjoyable stay.
Wi-Fi
Pool
Guests appreciated the clean and well-maintained state of the pool, along with its relaxing and comfortable ambiance. The views from the pool, both beautiful and fantastic, have been repeatedly highlighted, contributing positively to the overall experience. Families found the pool fun for children and the good decoration and central location of the hotel add to its appeal.
However, the size of the pool was often noted as smaller than expected and at times crowded. Maintenance concerns were mentioned with some reports of the pool being dirty or in need of repair, alongside a temperature that is often too cold for comfort. Additionally, the early pool closing time of 8 PM was a disappointment for some guests.
Despite these concerns, the pool area remains a nice and popular feature among guests, providing a good spot for relaxation with a view. The friendly service, comprehensive amenities and the excellent central location of the hotel further enhance the positive experience.
Parking
Family
The pool area receives positive remarks with many kids enjoying it immensely. It's a safe and secure spot where children can have fun under supervision. However, some reviews highlight issues during peak times when the pool becomes crowded with noisy, intoxicated adults, making it less enjoyable for families. This detracts from an otherwise family-friendly atmosphere.
Guests also note the absence of child safety features, especially on balconies, which is a consideration for those with young children. While the hotel offers a good family atmosphere and is friendly to families, there are mentions of logistical oversights like insufficient towels and water for family room bookings.
The hotel's location, amenities and staff friendliness receive consistent praise, contributing to a positive overall experience. Despite some drawbacks, particularly around safety measures and crowded facilities, Hotel & Suites Real del Lago remains a comfortable and practical choice for families visiting Villahermosa.
4 Star
Business
The staff has been noted for their kindness and excellent reception, which add to the overall comfort of the stay. Cleanliness and reliable support are other positive aspects highlighted by visitors. Although it caters more to business travelers than vacationers, it is a suitable spot for those who need to conduct business while on the road. Additionally, it's a good option for those traveling to nearby Palenque, offering a comfortable and practical base for work-related activities. The hotel is recognized as being particularly comfortable for professionals with amenities and services tailored to meet business users' needs.
Accessible
Outdoor Pool
Dog Friendly
However, there are notable restrictions and charges associated with bringing a pet. Dogs weighing over 15 kg are not permitted, a detail only shared post-reservation, which could inconvenience some guests. Additionally, dogs are confined to the rooms and are not allowed to roam around the hotel premises, limiting their movement.
The hotel imposes an extra fee for pets and there were comments about an additional charge for room cleaning after the pet's departure. While some found this fee excessive, others viewed it as a standard practice.
Overall, Hotel & Suites Real del Lago maintains a pet-friendly environment with a few caveats regarding pet size, mobility within the hotel and additional costs.
Yes, Hotel & Suites Real del Lago has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Hotel & Suites Real del Lago.
Yes, Hotel & Suites Real del Lago welcomes dogs.
Yes, parking facilities are available at Hotel & Suites Real del Lago.
No, Hotel & Suites Real del Lago doesn't have a gym.
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