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Summary of reviewsHotel Willa Park offers a commendable stay experience, primarily highlighted by its excellent location. Nestled in a tranquil yet accessible area, it balances serenity and convenience with close proximity to local attractions and amenities. Guests appreciate the hotel's beautiful surroundings, which include well-kept green areas and parkland, creating a peaceful retreat amidst the city's hustle.
The dining experience at Hotel Willa Park also receives high marks, especially for its dinner offerings. Guests enjoy a diverse menu with generous portions at reasonable prices with dishes like Pork Knuckle earning special praise. The on-site restaurant adds convenience and the overall dining atmosphere is enhanced by the picturesque surrounding park.
Room experiences, while varied, often highlight the spaciousness and comfort of accommodations with some rooms featuring private balconies. Clean rooms and daily cleaning services are appreciated and the reasonable pricing appeals to budget-conscious travelers. However, there are concerns about dated decor, wear and tear and intermittent cleanliness issues, suggesting a need for renovations and improvements in upkeep.
Breakfast feedback is mixed with many guests appreciating the variety and quality of the offerings when they meet expectations. However, issues such as cold dishes, limited options and occasional cleanliness problems are noted. Despite these drawbacks, some guests still consider the breakfast satisfactory with loyal guests vouching for the hotel's overall appeal.
Staff interactions are generally positive with many guests praising their friendliness and helpfulness. The reception and reservations teams receive particular commendation for their accommodating service. However, encounters with unfriendly or overwhelmed staff and occasional language barriers indicate room for improvement.
Wi-Fi connectivity varies with some guests enjoying a good internet connection, while others face slow or unavailable service, pointing to inconsistency in this area.
Bedding experiences are mixed with some finding the beds comfortable, while others report issues with sagging mattresses, creaking bed frames and old or dirty linen, indicating the need for upgrades to ensure a better sleep experience.
In summary, Hotel Willa Park is well-regarded for its excellent location, delightful dining experience and spacious accommodations. While there are areas for improvement, particularly in room maintenance, breakfast service, staff consistency, Wi-Fi reliability and bedding quality, the hotel's tranquil setting, reasonable pricing and friendly staff contribute to a generally positive stay for its guests. Show more
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Categories
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
Double or Twin RoomA classic hotel room done in warm and pastel colours.
Triple RoomA classic hotel room done in warm and pastel colours.
Single RoomA classic hotel room done in warm and pastel colours.
Quadruple RoomThis quadruple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 4 beds.
Large Single RoomThe unit has 1 bed.
Guest Reviews
6.4
Rated
Location
Hotel Willa Park enjoys an enviable location that consistently impresses its guests. Nestled in a quiet area amidst the city, it offers an excellent balance between accessibility and tranquility. Visitors have praised its proximity to numerous local attractions with many mentioning the ease of walking to the city center, which is less than ten minutes away, as well as the convenience for those visiting Stalag Luft III.
Surrounded by well-kept green areas and parkland, the hotel feels like an oasis of calm, providing a serene escape despite being centrally located. The peaceful environment is highlighted as a major plus, making it easy to relax after a day of sightseeing or business.
The hotel's setting is also highly convenient for accessing various amenities. Guests found it simple to reach shops, restaurants and other points of interest, making it an excellent base whether one is on a road trip, a historical tour or attending events nearby.
Moreover, the hotel's beautiful building and multilingual staff contribute to a comfortable and interesting stay. The combination of a great location, serene environment and easy access makes Hotel Willa Park a standout choice for visitors.
Breakfast
Hotel Willa Park receives mixed feedback regarding its breakfast offerings, though the majority of opinions lean positive. Many guests praise the breakfast as great, very good or excellent, often noting the extensive and varied selections. There are remarks about the freshness of the food and the regular replenishment of the buffet, which contributes to a satisfactory experience. Rich and delicious are adjectives commonly associated with the breakfast spread.
However, there are notable criticisms that point to areas needing improvement. Issues such as cold scrambled eggs, lukewarm coffee and stale bread were mentioned. Some guests found the breakfast to be unappetising, poor or lacking variety with comments about limited choices, especially for those who don't eat eggs and sausages. Comments about cleanliness, such as dirty dishes and tables not wiped clean after previous guests, were also recorded.
While some guests encountered poor quality or even moldy bread, others felt the buffet was just okay with basic products and inadequately warm dishes. Despite these criticisms, some repeat visitors still believe Hotel Willa Park is the best place to stay in Sagan, suggesting that overall satisfaction with the hotel might overshadow the breakfast shortcomings.
In summary, while Hotel Willa Park's breakfast offerings have room for improvement, many guests find them satisfactory or better, appreciating the variety and quality when the service meets expectations.
Dinner
Hotel Willa Park boasts a delightful dining experience, well-regarded for its delicious and hearty meals. Guests have praised the diverse dinner menu that offers large portions at fair prices. In particular, the Pork Knuckle has been highlighted as a notable dish. The dining atmosphere is complemented by the beautiful surrounding park, enhancing the overall experience. Despite a few comments about long waiting times and occasional inconsistencies in service, the general consensus points to good quality food and a pleasant environment for both dinner and drinks. The presence of an on-site restaurant adds to the convenience for hotel guests.
Rooms
Despite a range of feedback, Hotel Willa Park features a mixture of room experiences for its guests. Many appreciate the spacious and comfortable accommodations, highlighting the large rooms and the presence of private balconies. Cleanliness is a strong point for some with mentions of clean rooms and daily cleaning services. The price of the rooms also seems to be reasonable, making it an attractive option for budget-conscious travelers. The hotel benefits from a nice garden and offers numerous event rooms, adding to its utility for various occasions.
However, there are areas that need attention. Many rooms appear quite dated with some referencing decor reminiscent of past eras. The need for renovations is a recurring theme with guests pointing out old and cramped spaces, outdated curtains and overall wear and tear. Issues such as exposed wires, numerous stains on walls and carpets and dirty bed linens have been mentioned, suggesting that a thorough cleaning and update are necessary.
For those who prioritize space, the hotel does offer some very large rooms, but the quality and upkeep can be inconsistent. Overall, while the hotel provides basic and spacious accommodation options at a reasonable price, potential guests should be aware of the varied experiences and the need for ongoing improvements.
Beds
At 'Hotel Willa Park,' guests have varied experiences when it comes to bedding. Some have found the beds to be quite comfortable, appreciating a cozy night's sleep. However, there are frequent mentions of issues with the mattresses, describing them as old, sagging and in need of replacement. Reviewers have noted problems such as creaking bed frames and mattresses that are either too soft or extremely worn out. Additionally, bed linen quality has been cited as a concern with reports of it being very old and sometimes dirty. Overall, while a few guests found the beds satisfactory, many highlighted the need for significant improvements to ensure a better sleep experience.
Cleanliness
Hotel Willa Park presents a mixed bag when it comes to cleanliness. While some guests noted that the establishment gives off a generally clean impression and appreciated the very clean rooms and daily cleaning services, there are notable complaints that suggest room for improvement. Several reviews pointed out issues like dirty rooms, stains on walls, dust on carpets, dirty dishes and rusted equipment. Additionally, concerns about cleaning products being of cheap quality were also mentioned. Though some found their rooms to be clean, others were unhappy with dirty bed linen and overall dissatisfaction with the hotel's cleanliness. Thus, while there are positives regarding daily cleaning and instances of super clean rooms, the hotel has evident inconsistencies in maintaining its cleanliness standards.
Staff
At Hotel Willa Park, guest experiences with the staff have been mixed, but there's a clear trend towards positivity. Many guests have highlighted the friendliness and helpfulness of the staff with numerous mentions of friendly and very friendly staff, particularly noting their accommodating nature and cheerful demeanor. Specific praise was reserved for the reservations team and receptionists, who were often described as amazing and very talkative, contributing to a welcoming atmosphere.
However, not all interactions hit the mark. Some guests encountered unfriendly, pretentious or even rude staff members with the dismissive or unmotivated behavior detracting from their stay. Issues of understaffing and overwhelmed employees, especially during breakfast, were also noted, affecting the overall service quality. Additionally, language barriers posed a problem, as staff primarily only spoke Polish.
Despite these challenges, the general consensus points towards a welcoming and friendly team that strives to ensure guests have a pleasant experience, even if there are occasional lapses in service.
Wi-Fi
Hotel Willa Park offers varying experiences when it comes to Wi-Fi connectivity. Some guests have enjoyed free, hassle-free Wi-Fi and commended the good internet connection in their rooms and throughout the hotel. There are also mentions of excellent Wi-Fi by a few patrons. However, there have been numerous reports indicating that Wi-Fi can be slow or entirely unavailable at times with some guests experiencing very poor connections or finding no Wi-Fi service at all during their stay.
No, Hotel Willa Park doesn't have any pool.
Yes, a spa is available at Hotel Willa Park.
Yes, Hotel Willa Park welcomes dogs.
Yes, parking facilities are available at Hotel Willa Park.