The Westin Zagreb

Zagreb 45.80697700, 15.96636400 , Kršnjavoga 1 (Show on Map)
8.4
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Westin Zagreb receives considerable acclaim for its exceptional location, being centrally positioned within a short walk to the city center, historical sites and cultural hotspots. Guests find it a strategic base for both business and leisure, appreciating the proximity to public transport and the tranquil environment with scenic views from higher floors.

The breakfast at the hotel is highly rated, praised for its diverse and plentiful options, including custom-made omelettes and freshly squeezed juices, although some note it is expensive. Dinner is also well-regarded, highlighted by a variety of delicious dishes and excellent service, encouraging a positive dining experience. Yet, some suggest improvements in food quality and pricing.

Guest rooms at The Westin Zagreb are described as spacious, comfortable and clean, offering modern amenities and lovely panoramic views from higher floors. However, there are occasional mentions of outdated furnishings and minor cleanliness issues. Cleanliness across the hotel is generally seen as high, although some guests point out areas needing more meticulous attention.

The hotel staff earns praise for their professionalism, friendliness and attentiveness, contributing to a welcoming atmosphere. Although there are isolated reports of suboptimal service and occasional rudeness, the overall sentiment is very positive.

WiFi services are well-reviewed with strong, steady and reliable connectivity, though some guests experienced minor inconsistencies. The spa and gym receive mixed feedback; both are described as spacious and clean but also outdated and in need of renovation. The pool, while appreciated for its size and cleanliness, similarly faces criticism for its deteriorating condition and limited accessibility.

Parking options, though convenient and secure, come with a daily fee, which some guests find steep. Nonetheless, the variety and accessibility of parking facilities are positively received.

In summary, The Westin Zagreb stands out for its central location, excellent breakfast and dinner options, spacious and comfortable rooms, high standards of cleanliness and attentive staff. While some areas need renovation and service improvements, the overall guest experience remains largely positive, making it a favorable choice for visitors to Zagreb.
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Hotel for Honeymoon
The luxurious and bright rooms and suites of the Westin Zagreb create the ideal environment for the most luxurious honeymoon. Enjoy the enchanting scenic panorama of the city, relax in the jacuzzi and sauna and enjoy a gastronomic journey at the hotel's restaurant.

Luxury Hotel

Hotel near Golf Courses

Casino Hotel

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Indoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Indoor Pool

Room Types
Deluxe Queen Non Smoking, Guest room, 1 Queen, City view This double room has air conditioning.

Deluxe Twin Non Smoking, Guest room, 2 Twin/Single Bed(s) The double room offers air conditioning. The unit offers 2 beds.

Deluxe King Non Smoking, Guest room, 1 King, City view The double room provides air conditioning. The unit offers 1 bed.

Executive Suite, 1 Bedroom Executive Suite, 1 King The double room features air conditioning. The unit has 1 bed.

Deluxe Suite, 1 Bedroom Larger Suite, City view The double room provides air conditioning. The unit offers 1 bed.

Presidential Suite, 2 Bedroom Presidential Suite, City view The double room provides air conditioning. The unit offers 2 beds.

Westin Guest Office, 1 Bedroom Junior Suite, 1 King The double room provides air conditioning. The unit offers 1 bed.

Guest Reviews
8.4
Very Good
Location
The Westin Zagreb boasts an exceptional location, lauded by many guests for its central and convenient setting. The hotel is within easy walking distance to the city center, making it highly suitable both for business travelers and tourists eager to explore the vibrant heart of Zagreb. A mere 10 to 15-minute walk places guests right in the midst of the city's main attractions, historical sites and cultural hotspots.

Furthermore, the hotel's proximity to public transport, including a tram stop right outside, adds to the ease of navigating the city. Shopping areas, museums, galleries, theaters and various entertainment options are also easily accessible, offering a wealth of activities just steps away. Guests appreciate the tranquil environment and the lovely views from the higher floors, which overlook the beautiful cityscape.

The Westin Zagreb also provides convenient underground parking, making it a practical choice for those arriving by car. Despite being slightly outside the core historical district, the hotel remains a favorite due to its strategic location, cleanliness and the overall comfort it offers. With its perfect blend of accessibility and comfort, the Westin Zagreb stands out as an excellent lodging option for visitors to the Croatian capital.

Breakfast
The breakfast at The Westin Zagreb receives high praise for its diverse and plentiful options. Guests frequently describe it as excellent, superb and fantastic, highlighting the extensive buffet with a wide selection of fresh and tasty dishes, including custom-made omelettes and freshly squeezed juices. The breakfast spread is rich and varied, featuring both hot and cold options and even catering to vegan diets. Many reviewers mention the exceptional service and friendly staff, which enhance the overall breakfast experience. However, there are some concerns about the price with several guests noting that it is quite expensive and not always included in the room rate. Despite a few critiques about the coffee selection and some repetitive items, the breakfast is generally considered one of the best aspects of staying at the hotel. Overall, The Westin Zagreb's breakfast offers a great start to the day, combining quality, variety and excellent service.

Dinner
The dinner experience at The Westin Zagreb is generally well-regarded with many guests praising the high standard of the restaurant's food. The variety of menu options and the delicious quality of dishes receive frequent commendations. Many guests appreciated the excellent and attentive service they received during dinner, noting that staff were friendly and professional. The restaurant's capability to cater even at late hours was particularly highlighted by several guests.

Several reviews mentioned that the restaurant offers good value, especially for dinner and the grand hotel location within a short walk from local attractions, adds to the dining appeal. The high quality and tasty food, particularly desserts, were also often praised. Guests who dined in their rooms and through room service also enjoyed the experience with special attention paid to dietary requests and allergies.

However, there were mixed feelings about the food quality with some finding the dining options average or overpriced for Zagreb. A few were disappointed with specific dishes or room service and some guests did not find the buffet option appealing. Despite these criticisms, the overall impression of the dinner experience at The Westin Zagreb remains positive, underpinned by excellent service, delicious food and a welcoming restaurant environment.

Rooms
The guest reviews for The Westin Zagreb highlight several positive aspects of the hotel's rooms. The prevailing theme suggests that the rooms are consistently praised for their spaciousness and comfort, providing ample room for relaxation. Many guests appreciated the cleanliness, noting that rooms were well-maintained and tidied regularly. Additionally, the rooms were often described as being comfortable with cozy beds and excellent, modern amenities, adding to a pleasant stay experience.

Guests also enjoyed the beautiful panoramic views of the city from higher floors, which further enhanced their overall experience. The provision of thoughtful sleep accessories like lavender and sleep masks was a nice touch that many found appealing. Rooms were noted as being quiet and soundproof, contributing to a peaceful stay for most visitors.

However, a smaller subset of reviews did mention some areas for improvement. Some rooms were considered outdated and in need of renovation with specific notes regarding old-fashioned carpets, wallpaper and furnishings. There were occasional mentions of cleanliness issues, such as dirty windows and some rooms not being cleaned thoroughly. Furthermore, some guests experienced inconsistencies with room amenities and service, such as delayed cleaning services or issues with room temperature control.

Still, overall impressions indicate that The Westin Zagreb provides comfortable, spacious and well-equipped accommodations that largely meet the expectations of its guests, making it a good choice for those visiting Zagreb.

Beds
The beds at 'The Westin Zagreb' have generally been praised for their comfort and quality. Many guests found the beds to be fantastic with numerous mentions of them being very comfortable, comfy and even amazing. The spaciousness of the beds, combined with soft and comfortable bedding, contributed to a restful stay for many visitors. The hotel's attention to detail, such as the lavender balm on the bedside table, further enhanced the sleeping experience.

However, not all experiences were uniformly positive. A few guests noted that some beds were too soft or too hard and there were occasional mentions of noisy or wobbly beds. Issues with old and worn-out mattresses, as well as bedding not being properly made or refilled daily, were also highlighted by some. Despite these occasional drawbacks, the overall comfort of the beds, along with the clean rooms and excellent service, made for a generally pleasant and restful stay for most guests at The Westin Zagreb.

Cleanliness
The cleanliness at The Westin Zagreb has been remarked upon by many guests with numerous reviews highlighting the hotel's high standards in hygiene. Guests frequently noted that their rooms were "clean" and "well-maintained," with some describing them as "spotlessly clean," "very clean," and "exceptionally clean." Housekeeping services are generally described as thorough, ensuring that rooms are cleaned and restocked regularly and guests appreciated the fresh towels and bottled water provided daily. Public areas also maintained high hygiene levels, contributing to an overall impression of cleanliness and order.

However, guests did point out some inconsistencies. While the majority of rooms were kept in immaculate condition, some noted that cleaning could be superficial or incomplete on occasion, mentioning issues such as dusty areas, unvacuumed carpets and outdated furnishings. The pool area and some common spaces also drew criticism for needing additional attention and maintenance.

Despite these occasional lapses, the consensus remains that The Westin Zagreb offers a comfortable and clean environment with spacious and well-equipped rooms that many guests found very welcoming. Generally speaking, the hotel's effort to maintain a high level of cleanliness and hygiene is well received, making it a reliable choice for travelers seeking comfort and cleanliness in their accommodation.

Staff
The staff at The Westin Zagreb are frequently lauded for their friendliness, professionalism and attentiveness. Guests regularly highlight the warm and welcoming nature of the team across various departments, including reception, room service and the restaurant. The hotel’s staff are known for their excellent customer service, speaking good English and being very accommodating. They are also noted for their responsiveness and ability to cater to guests' needs in a courteous manner. Many reviews mention the staff's exceptional hospitality, making visitors feel particularly cared for and providing comprehensive service throughout their stay. However, some guests did encounter issues with slow service, unprofessionalism and occasional rudeness, particularly at the reception. Despite these occasional lapses, the overall sentiment towards the staff is overwhelmingly positive. Guests appreciate the kind and helpful nature of the team, enhancing their overall experience at the hotel.

Wi-Fi
Guests at The Westin Zagreb have generally positive feedback regarding the hotel's WiFi services. Many have highlighted the good connectivity and fast internet, describing it as strong, steady and reliable. The WiFi is freely available throughout the hotel with commendations for its excellent reception and ability to support online meetings and email updates seamlessly. Some guests found the WiFi easily accessible and effective for in-room use, reflecting satisfaction with the high-speed service.

However, it's worth noting that a few reviews mentioned occasional instability with some experiencing frequent disconnections and slower speeds, particularly in the rooms. Although the majority found the WiFi satisfactory, there were isolated reports of poor performance and unusable connections.

Overall, the complimentary WiFi at The Westin Zagreb is regarded as very good with most guests finding it efficient for their needs, despite minor inconsistencies.

Spa
The spa at The Westin Zagreb has received mixed feedback from guests. While the wellness center is described as well-equipped and spacious with clean and well-maintained sauna and pool areas, many feel that the facilities are outdated and in need of significant maintenance. Some guests praised the relaxing atmosphere of the spa and found the services to be excellent, highlighting a luxurious experience.

However, several reviews point out that the sauna and pool areas, despite being clean, show signs of wear and often appear crowded. Complaints about broken tiles, dim lighting and overall dilapidation are common with specific mentions of the sauna breaking down and the spa's general untidiness. The gym, also part of the wellness area, has been criticized for being dirty and outdated.

Operational issues have been noted, such as different opening hours for the spa and gym, sometimes run by a separate company and instances of the spa facilities being closed or partly unavailable. Accessibility and comfort also appear to be areas needing improvement with some guests finding the spa area not cozy and encountering issues with building accessibility.

Overall, while there are strong aspects to the spa at The Westin Zagreb, particularly in terms of space and cleanliness, the dated condition of the facilities and inconsistency in service availability detract from the overall experience, suggesting a need for updates and better maintenance.

Gym
The gym at The Westin Zagreb has garnered mixed reviews from guests, though the consensus leans towards the positive. Visitors appreciate the sizeable and well-maintained gym, describing it as one of the largest encountered with an array of modern and advanced equipment. The fitness center offers a substantial variety of machines, cables and free weights, catering well to different workout needs. However, there are mentions that some equipment feels outdated and the gym could benefit from an upgrade.

Despite the gym's ample space, it occasionally feels crowded, potentially due to the public access. The fitness area is generally clean and many highlight the well-maintained facilities. One notable inconvenience is the gym accessibility, which requires navigation without an elevator and some guests find the access points and timings (closing at 22:00) less convenient.

Additional amenities like a sauna and heated pool are appreciated, though similar timing restrictions apply. The spa and gym closing during certain holiday periods also received mentions. Overall, the gym remains a favorable choice for a quick and diverse workout, even as some improvements are noted.

Pool
The pool at The Westin Zagreb receives a mixed bag of feedback from guests. On the positive side, visitors frequently appreciate the pool's large size, warmth and cleanliness. It is described as a welcoming addition to their stay with good facilities including a sauna and gym that are often included free of charge. The indoor pool, despite its age, is often cited as very clean and fun, providing a pleasant swimming experience.

However, there are significant concerns regarding the pool's maintenance and condition. Many guests note that the tiles in and around the pool are falling apart with several describing the overall pool area as outdated and in need of urgent renovation. Complaints about dirty lockers, insufficient lounge chairs and restricted access also detract from the experience. Furthermore, some visitors were disappointed with the pool’s availability, mentioning unexpected closures and limited hours of operation.

While the spaciousness and free amenities are highlights, the need for substantial repairs and better cleanliness are clear areas for improvement. The mixed reviews suggest that while many enjoy the pool, its deteriorating condition and maintenance issues significantly impact the overall satisfaction.

Parking
The Westin Zagreb offers a variety of parking options, including an underground garage, a spacious outdoor parking lot and private secure parking. Guests appreciate the convenience and accessibility of these facilities with spaces available both in front of the hotel and within a secure underground garage that can be accessed via elevator. Additionally, there are ample parking spaces nearby, ensuring that guests rarely struggle to find a spot for their vehicles.

However, many guests have pointed out that parking at The Westin Zagreb is not free and comes at a cost, typically 15 to 20 euros per day. Some find this fee to be quite steep, especially for longer stays and suggest that such charges should be included in the room price or at least communicated more transparently. There have also been mentions of occasional issues with the parking ramp and the parking code reader, though these seem to be minor inconveniences.

Despite the cost, the parking facilities are generally considered secure and convenient with several guests noting they felt their cars were parked safely. A few guests also mentioned that parking was offered to them free of charge, which seems to be an exception rather than the rule.

Overall, while the parking facilities at The Westin Zagreb are highly regarded for their security and convenience, the associated costs and lack of electric vehicle charging stations are points of contention among guests.

Nightlife
The Westin Zagreb has the advantage of being conveniently located, allowing guests to reach the city center in just five minutes on foot or by tram. The gym facilities are noted for their exceptional cleanliness. However, potential guests should be aware that noise can be an issue with loud music from nearby nightclubs and parties often disturbing sleep and some rooms experiencing noise from a restaurant located above them. Despite having no disturbances at night for some, many others have reported issues with night-time noise.

5 Star
The Westin Zagreb offers a mixed experience with many reviewers praising its luxurious feel and superb service. Guests often highlight the hotel's high standards, atmospheric setting and excellent facilities, which create a true five-star experience for some. The hotel has been described as elegant and well-kept with a particularly high quality of service and amenities, such as the five-star massage and special touches like the lavender balm on bedside tables.

However, other visitors argue that The Westin Zagreb falls short of the five-star designation. Some point to the hotel’s dated façade and decor, calling it in need of renovation to maintain its high-rated status. Cleanliness issues and aspects like an unsatisfactory pool experience detract from the overall image. Soundproofing in rooms and the level of staff engagement also did not meet five-star standards according to some guests.

While the value for money and reasonableness of services are acknowledged, multiple reviews suggest that the hotel should be rated closer to four stars, particularly in light of its aging installations and occasional lapses in quality. For many, the hotel presents a mixed picture, excelling in certain areas but failing to consistently deliver the experience expected from a five-star establishment.

Business
The Westin Zagreb has established itself as a classic choice for business travelers, offering a range of amenities that cater specifically to their needs. Its facilities are well-maintained and modern with a business center that is easily accessible and up-to-date. Meeting rooms are comfortable and equipped for various needs, making it an ideal spot for conferences and professional gatherings. The business lounge offers a quiet space for work and the overall environment is business-friendly with services that cater to professionals.

For those on short business stays, the hotel provides excellent support, ensuring high standards are met and business travelers' specific needs, such as allergies and special requests, are attentively addressed. Conference facilities are accessible and the business card payment systems, while occasionally problematic, are generally adequate.

In terms of workspace amenities, rooms come equipped with spacious desks and the business office ensures there is ample space for long business trips. Participants in business meetings will find the facilities more than adequate with professional service and quality food adding to the positive experience. Overall, The Westin Zagreb positions itself as an excellent choice for business purposes, providing all necessary conveniences for a productive stay.

Luxury
The Westin Zagreb offers a truly luxurious experience, impressing guests with its notably luxurious amenities, rooms and facilities. The ambiance and service consistently receive praise for being great, contributing to a hospitable atmosphere throughout the hotel. Located conveniently near the center of Zagreb, the hotel boasts a beautiful and luxurious view of the city. The great massages and spa enhance the overall sense of indulgence and relaxation. While some reviews indicate that the service might not always meet a 5-star standard, the hotel still maintains a high level of luxury and satisfaction with many luxury details appreciated by its guests.


Yes, The Westin Zagreb has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at The Westin Zagreb.

Yes, The Westin Zagreb welcomes dogs.

Yes, parking facilities are available at The Westin Zagreb.

Yes, The Westin Zagreb has a gym.

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