Bachleda Hotel Kasprowy
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Summary of reviewsBachleda Hotel Kasprowy in Zakopane, Poland, is highly celebrated for its exceptional location, perched at the entrance to Gubałówka and offering stunning views of the Tatra Mountains. Guests benefit from its proximity to main ski slopes, ski lifts and Krupówki Street, balancing serene natural surroundings with easy access to the bustling city center. The hotel's amenities, including a swimming pool, wellness facilities and beautiful decor, further enhance the guest experience with a handy shuttle bus service simplifying exploration for those without vehicles.
The breakfast offerings at Bachleda Hotel Kasprowy consistently impress guests with a lavish, buffet-style spread to suit diverse tastes and dietary needs. The fresh ingredients, beautiful dining area and friendly, professional staff contribute to a high standard of hospitality. Despite minor concerns about monotony for longer stays, the overall experience is overwhelmingly positive.
The dining experience, particularly at the Grand Kasprowy restaurant, is also praised for its exceptional cuisine and diverse meal options. Guests commend the quality of food, cozy ambiance and friendly service. Although there are occasional mentions of slower assistance and higher prices for certain items, the general consensus highlights the fantastic culinary offerings.
The rooms receive mixed reviews. Many guests appreciate their cleanliness, regional touch and spaciousness, especially in newly renovated sections. However, numerous reviews mention the need for further renovation with old-fashioned furnishings and various wear-and-tear issues detracting from the overall experience. Despite this, guests find the rooms cozy and enjoy the stunning views of the Tatras.
Cleanliness standards at the hotel garner both praise and critique. While many note high standards in rooms, common areas and wellness facilities, inconsistencies such as dirty carpets and occasional room hygiene issues are mentioned. Despite these drawbacks, friendly cleaning staff and regular fresh towels contribute to an overall positive perception.
The staff's reputation is generally positive with many reviews highlighting their friendliness, helpfulness and professionalism. Receptionists and housekeeping staff frequently receive commendations for excellent service, although some guests note issues with English proficiency and occasional unprofessional behavior.
Wi-Fi services at the hotel are described as generally good with free access throughout the property. Though not the fastest, it is sufficient for general use. However, the lack of streaming options on the room TVs requires guests to use screen sharing for services like YouTube and Netflix.
The spa facilities are widely praised for their beauty, luxury and comprehensive offerings, including saunas, a gym and an indoor pool. Despite a few mentions of limited space and occasional additional fees, the overwhelming feedback is positive with guests especially enjoying the wellness experience and scenic views.
The gym is well-received, noted for its luxurious atmosphere and modern equipment. Guests appreciate the comprehensive range of facilities, including cardio machines with connectivity options and a spacious free weights area, adding to a positive fitness experience.
Parking at the hotel is convenient thanks to a large, spacious lot and various parking options. However, the high cost and occasional accessibility issues are common concerns among guests, detracting from the otherwise beneficial parking facilities.
Families find the hotel particularly accommodating with numerous activities and amenities designed for children. Features like a children's pool, themed rooms and a fantastic playroom with various attractions make the hotel a delightful choice for family stays. The child-friendly atmosphere, coupled with attentive caregivers and ample family room space, ensures a pleasant experience for families visiting Zakopane.
Overall, Bachleda Hotel Kasprowy is highly recommended for its fantastic location, culinary excellence, wellness facilities and family-friendly environment, despite needing improvements in room renovations and parking costs.
Categories
The breakfast offerings at Bachleda Hotel Kasprowy consistently impress guests with a lavish, buffet-style spread to suit diverse tastes and dietary needs. The fresh ingredients, beautiful dining area and friendly, professional staff contribute to a high standard of hospitality. Despite minor concerns about monotony for longer stays, the overall experience is overwhelmingly positive.
The dining experience, particularly at the Grand Kasprowy restaurant, is also praised for its exceptional cuisine and diverse meal options. Guests commend the quality of food, cozy ambiance and friendly service. Although there are occasional mentions of slower assistance and higher prices for certain items, the general consensus highlights the fantastic culinary offerings.
The rooms receive mixed reviews. Many guests appreciate their cleanliness, regional touch and spaciousness, especially in newly renovated sections. However, numerous reviews mention the need for further renovation with old-fashioned furnishings and various wear-and-tear issues detracting from the overall experience. Despite this, guests find the rooms cozy and enjoy the stunning views of the Tatras.
Cleanliness standards at the hotel garner both praise and critique. While many note high standards in rooms, common areas and wellness facilities, inconsistencies such as dirty carpets and occasional room hygiene issues are mentioned. Despite these drawbacks, friendly cleaning staff and regular fresh towels contribute to an overall positive perception.
The staff's reputation is generally positive with many reviews highlighting their friendliness, helpfulness and professionalism. Receptionists and housekeeping staff frequently receive commendations for excellent service, although some guests note issues with English proficiency and occasional unprofessional behavior.
Wi-Fi services at the hotel are described as generally good with free access throughout the property. Though not the fastest, it is sufficient for general use. However, the lack of streaming options on the room TVs requires guests to use screen sharing for services like YouTube and Netflix.
The spa facilities are widely praised for their beauty, luxury and comprehensive offerings, including saunas, a gym and an indoor pool. Despite a few mentions of limited space and occasional additional fees, the overwhelming feedback is positive with guests especially enjoying the wellness experience and scenic views.
The gym is well-received, noted for its luxurious atmosphere and modern equipment. Guests appreciate the comprehensive range of facilities, including cardio machines with connectivity options and a spacious free weights area, adding to a positive fitness experience.
Parking at the hotel is convenient thanks to a large, spacious lot and various parking options. However, the high cost and occasional accessibility issues are common concerns among guests, detracting from the otherwise beneficial parking facilities.
Families find the hotel particularly accommodating with numerous activities and amenities designed for children. Features like a children's pool, themed rooms and a fantastic playroom with various attractions make the hotel a delightful choice for family stays. The child-friendly atmosphere, coupled with attentive caregivers and ample family room space, ensures a pleasant experience for families visiting Zakopane.
Overall, Bachleda Hotel Kasprowy is highly recommended for its fantastic location, culinary excellence, wellness facilities and family-friendly environment, despite needing improvements in room renovations and parking costs.
Hotel with Ski To Door Access
Hotel near Ski Resorts
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Free Wi-Fi
Hotel with Parking
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Bachleda Hotel Kasprowy boasts an exceptional location, making it a prime choice for visitors to Zakopane. Nestled right at the entrance to Gubałówka, the hotel offers breathtaking views of the Tatra Mountains, which can be enjoyed from almost every corner of the property. Its proximity to the main ski slopes and ski lifts affords guests easy access to winter sports, while the nearby Krupówki Street, a famed local attraction, is just a few minutes away.
The hotel's situation on a hill provides a stunning mountain panorama and the serene surroundings ensure a peaceful stay even though it's close to the town's center. This perfect balance means that guests can enjoy being near nature with the added convenience of a short distance to the bustling city center.
Amenities such as a swimming pool, wellness facilities and beautiful décor further enhance the guest experience. For those without vehicles, the hotel offers a shuttle bus service to the city center and other key points, making exploration easy and stress-free.
In summary, the hotel’s fantastic location, along with its impressive views and convenient facilities, makes it a top choice for anyone visiting Zakopane, whether for skiing in the winter or enjoying the outdoors in the summer.
Bachleda Hotel Kasprowy consistently impresses guests with its exceptional breakfast offerings. The morning meal features a lavish, buffet-style spread that caters to diverse tastes and dietary preferences, including both meat and vegetarian dishes. From fresh vegetables and regional cheeses to warm bread and a variety of pastries, the selection is extensive and top-notch. Guests appreciate the constantly replenished and well-organized buffet, noting the high quality and freshness of the ingredients.
The breakfast is described as abundant, delicious and varied with options that cater to all, ensuring even the most discerning guests find something to their liking. The dining area itself is beautiful with some guests enjoying their meal on the terrace, which offers a stunning view of the Tatra Mountains. Friendly and professional staff enhance the dining experience, contributing to the hotel's high standard of hospitality.
Despite a few mentions of the breakfast becoming monotonous during extended stays, the overall consensus is overwhelmingly positive. The rich and diverse menu, coupled with the beautiful restaurant setting, makes breakfast at Bachleda Hotel Kasprowy an experience worth savoring every morning.
The dining experience at Bachleda Hotel Kasprowy receives high praise for its exceptional cuisine and diverse meal options. Guests frequently highlight the Grand Kasprowy restaurant, noted for its delicious and excellently prepared dishes. The quality of the food is consistently described as excellent and delicious with particular commendation for the appetizers, main courses and soups. The restaurant ambiance is cozy and inviting, enhancing the overall dining experience.
The service, while generally good, has occasional lapses in speed with some guests mentioning slower assistance. Despite this, the friendly and high-standard service at the Grand Kasprowy restaurant is often mentioned positively.
Guests appreciate the variety of meal options available, which caters well to both adults and children. There are also mentions of abundant and changing selections, which keep the dining experience fresh and exciting. Breakfast and dinner at the hotel are frequently described as outstanding with many guests enjoying the diverse dishes and rich menu offerings.
However, some reviews do note that the restaurant can be pricey with certain items like wine and specific dishes considered extravagant. There are mixed feelings about the buffet-style dinner with some guests not finding it up to par relative to the cost.
Overall, the hotel restaurant at Bachleda Hotel Kasprowy is highly recommended for its fantastic culinary offerings, friendly service and warm atmosphere, making it a delightful part of the guest experience.
The guest reviews for Bachleda Hotel Kasprowy present a mix of sentiments regarding the rooms. While many guests appreciate the cleanliness and comfort of the rooms, noting their regional touch and spaciousness, there are widespread comments about the need for renovation. Some rooms have been beautifully renovated, featuring stylish decor and modern amenities and these new or deluxe rooms tend to leave a positive impression.
However, several remarks highlight issues such as old-fashioned furnishings, worn-out carpets and outdated fixtures. Problems with cleanliness, such as dirty curtains and carpets and minor damages like peeled doors and broken bathtubs are also mentioned. Noise disturbance from adjacent rooms and the lack of blackout curtains are frequent complaints.
Despite these negatives, guests still find the rooms generally cozy and adequately equipped, often enjoying the views of the Tatras and the convenience of their location. The common areas of the hotel and the reception are praised for their beautiful renovations. Overall, while the property’s charm and basic comfort are appreciated, it seems to fall short of the expectations tied to its four-star rating due to the dated room conditions.
At the Bachleda Hotel Kasprowy, opinions on the beds vary significantly among guests. Positive comments highlight the comfort of the beds with many guests praising them as very comfortable and mentioning that they enjoyed using comfortable bedding and pillows. There are frequent mentions of pleasant and delicate bedding and several reviews also note clean beds and good-quality mattresses. Additionally, a few guests appreciated the larger king-size bed.
However, some guests found the beds less satisfactory. Concerns were raised over issues such as discomfort from narrow and separate mattresses, which sometimes resulted in an uncomfortable gap. There were also complaints about pillows being too soft or high, thin mattresses and difficulties with double beds that were essentially two single beds pushed together. Finally, a few guests noted specific issues like dirty sheets, the firmness of the beds and poorly fitted sheets. Overall, while many guests found their sleeping experience comfortable, there were notable inconsistencies reported regarding bed configurations and quality.
Bachleda Hotel Kasprowy offers a mix of impressions when it comes to cleanliness. Many guests have praised the establishment for its overall cleanliness, noting that rooms, common areas and wellness facilities are maintained to a high standard. Visitors often mention that their rooms were clean, spacious and came with new white towels, contributing to a comfortable experience. The pool area also receives commendations for being clean, adding to the hotel’s appeal.
However, there are notable inconsistencies. Some feedback highlights issues with room cleanliness, including traces of dog hair, smelly rooms and dirty carpets and corridors. A few guests were dissatisfied with the state of chair upholstery, curtain cleanliness and bathroom hygiene. Additionally, areas such as hallways seemed to suffer from inadequate cleaning routines with some guests pointing out dust and dirty conditions due to ongoing construction.
Despite these issues, many guests found their rooms regularly cleaned and appreciated the friendly cleaning staff who ensured fresh towels were available. The hotel itself, though clean and comfortable, has areas like rooms and carpets that are showing signs of needing renovation. Overall, while Bachleda Hotel Kasprowy generally offers clean and tidy accommodations, there is room for improvement to ensure a consistently pristine environment throughout the premises.
Bachleda Hotel Kasprowy in Zakopane boasts a mixed but generally positive reputation when it comes to its staff. Many guests have praised the hotel for its friendly, helpful and attentive staff who are always willing to assist and resolve guests' questions. The receptionists, in particular, have been highlighted as accommodating and kind with some specific mentions of exceptional service from individuals like Mr. Adrian.
The hotel's overall service quality is often described as high with professional and pleasant staff contributing to a welcoming atmosphere. Many guests noted the efficiency of the staff, particularly in housekeeping and room service, indicating a consistent effort to maintain cleanliness and guest satisfaction.
However, there are also several reports of issues with English language proficiency, impacting the ability of staff to fully assist non-Polish speaking guests. Additionally, some reviews mention unprofessional behavior with a few guests finding certain staff members arrogant, not polite or seemingly frustrated and tired.
While many found the majority of the staff to be lovely and kind, there were instances of poor service, particularly at the reception and bar, where some guests felt the staff did not care about their needs. Despite these occasional drawbacks, the general consensus leans towards a positive perception of the courteous and diligent service provided by most of the hotel’s personnel.
Bachleda Hotel Kasprowy presents a mixed experience regarding its Wi-Fi services. Although some guests faced issues, the majority reported that the Wi-Fi was very good with free access throughout the hotel and a generally good signal. While not the fastest, it is sufficient for general use. The rooms include TVs, but guests may find it inconvenient that they lack YouTube, Netflix and English channels, requiring screen sharing to access these services. Despite this, the overall consensus describes the hotel positively, emphasizing its quiet and peaceful atmosphere, friendly staff and reliable service. It also boasts a large parking lot for easy access.
The spa at Bachleda Hotel Kasprowy is widely praised for its beautiful and luxurious facilities. Guests frequently commend the spa's elegance and the superb design of the wellness zone. The area is well-equipped, offering a rich selection of treatments and amenities, including saunas, a gym and a delightful indoor pool. The relaxation areas and the thermal baths contribute to a serene atmosphere, making it ideal for unwinding.
Visitors highlight the deep swimming pool and the well-maintained pool and spa areas, which come with a pleasant ambiance and top-notch facilities. The sauna world is particularly popular with some describing it as amazing. The wellness section is extensive and divided into specific zones, offering a variety of experiences that cater to different preferences.
While a few guests note that some wellness zones require an additional fee, the majority find it worth the expense, recommending the comprehensive spa offerings. A noteworthy point is the beautiful view from the outdoor pool area, although it is distinct from the main hotel facilities.
Despite a few mentions of limited space and occasional cleaning concerns, the overall feedback is overwhelmingly positive. The wellness facilities, complemented by a delicious breakfast, make the spa experience at Bachleda Hotel Kasprowy a highlight of guests' stays, often described as excellent, amazing and top-notch.
The gym at Bachleda Hotel Kasprowy receives high praise from guests who appreciate its well-equipped and well-maintained facilities. Many reviews highlight the luxurious atmosphere and comprehensive range of modern TechnoGym equipment, including cardio machines with Bluetooth and YouTube connectivity. Guests often mention that the gym is better than many non-hotel fitness centers and appreciate having a well-stocked free weights area. The spaciousness of the gym adds to its appeal, providing an excellent environment for exercise. Additionally, the combination of a great gym and swimming pool further enhances the fitness experience at the hotel.
Guests at Bachleda Hotel Kasprowy have mixed feelings about the parking situation. On the positive side, the hotel offers a large and spacious parking lot, which is easy to access and conveniently laid out. Several reviews highlight the availability of various parking options, including an underground car park, making it relatively straightforward to find a spot. However, the main concern raised by guests is the high cost associated with parking. Many found the parking fees to be exceedingly expensive with some mentioning prices ranging from 50 to 200 PLN per day. This was particularly frustrating for guests already paying high accommodation prices.
Accessibility is another area of concern with limited availability and occasional issues such as icy conditions and unshoveled lots making it tricky for some. Additionally, guests noted that the parking is unguarded and not always well-maintained, which led to occasional inconveniences. Despite these drawbacks, the parking lot's size and proximity to the hotel were seen as beneficial, although the additional fees for parking were generally considered unfair and not adequately communicated upfront. Overall, while the parking infrastructure itself is adequate, its cost and maintenance leave much to be desired.
Bachleda Hotel Kasprowy stands out as an ideal destination for families, offering a wealth of activities designed to ensure both children and parents have an enjoyable stay. The family-oriented luxurious setting provides breathtaking views, making it a delightful choice for those traveling with children.
Guests repeatedly praise the hotel's child-friendliness, noting features like a children's pool, themed rooms and a fantastic playroom equipped with numerous attractions and animations. The hotel's play areas and playgrounds are exceptional with many positive remarks about the abundance of activities available for kids. Caregivers are described as friendly and attentive, enhancing the overall family experience.
The hotel also ensures kids have a wonderful time at the wellness area and the junior suites and family rooms provide ample space for everyone. Families appreciate the child-friendly food options and the plethora of activities that keep children entertained.
However, some mentions of the lack of a dedicated playroom for older children suggest that the hotel may be more suited for families with younger children. Despite the occasional crowd of families and the noise from the little ones, the general consensus remains highly favorable with many guests highlighting the hotel's perfect setting for a memorable family vacation.
Bachleda Hotel Kasprowy is celebrated as a top choice for family ski trips and those interested in the Tatra Mountains, making it a perfect blend of relaxation, adventure and family fun.
Bachleda Hotel Kasprowy is ideally situated for ski enthusiasts, boasting a prime location right next to the slopes. Guests consistently highlight the convenience of having direct or close access to the ski lifts and slopes, making it a fantastic spot for those eager to hit the snow. The proximity to the Szymoszkowa Slope is frequently mentioned, allowing skiers to enjoy seamless access to winter sports activities.
The hotel's facilities, such as ski storage and equipment availability, add to the practicality for skiers. Discounts on ski passes and ski lifts further enhance its appeal. Families with children also find it ideal thanks to the winter ski school and kid-friendly amenities.
In addition to skiing, guests appreciate the hotel's excellent wellness area, featuring a sauna which is a welcome retreat after a day on the slopes. The combination of ski-friendly features and a relaxing wellness area makes this hotel a well-rounded choice for a winter getaway.
While there are some considerations regarding the storage of ski boots and jackets, the overwhelming feedback about the location and the ski facilities is positive. The hotel's connection via minibus to the city center and Kasprowy Wierch ski lift expands the convenience factor, making it easy to explore more ski options around the area.
In summary, Bachleda Hotel Kasprowy provides a stellar location for skiing with direct slope access, practical facilities and convenient services, making it a top choice for a winter sports vacation.
Bachleda Hotel Kasprowy presents itself as a four-star establishment but has yielded mixed reviews regarding its adherence to this standard. While some guests affirm that it is indeed a 4-star hotel and appreciate aspects typically expected at this level, such as minimal guest disturbances and reasonably good WiFi in common areas, a significant number of reviews suggest that the hotel falls short in several key areas.
Positive remarks highlight the hotel's exterior and beautiful mountain views. The interior also receives praise, despite comments noting some parts could use refreshing. Guests appreciate the overall ambiance and think it reflects a four-star grade, though opinions are divided on whether it truly meets such standards.
On the flip side, numerous guests report disappointing room standards, from cleanliness issues to outdated facilities. Many assert that the rooms do not align with 4-star expectations, noting that the cleaning service is subpar and that some rooms are filthy and in need of repairs. The absence of air conditioning is a significant drawback, especially in summer when rooms can become excessively hot.
Furthermore, the exterior infrastructure, such as old, cracked asphalt, detracts from the hotel's overall appeal. Complaints about high prices relative to the quality provided are common with guests feeling they are not getting adequate value for their money.
In summary, while Bachleda Hotel Kasprowy has the potential to offer a four-star experience with its good WiFi, serene surroundings and pleasant interior, substantial improvements are necessary in room maintenance, cleaning services and value for money to meet and sustain the expectations associated with its claimed four-star status.
The Bachleda Hotel Kasprowy stands out as an ideal destination for honeymooners, consistently praised for its suitability and exceptional service tailored to romantic getaways. Guests highlight the honeymoon-friendly atmosphere and the beautiful, romantic views from the rooms, which contribute significantly to the overall experience. The ambiance of the hotel is described as honeymoon-worthy, making it an exceptional choice for newlyweds. Additionally, the on-site cafe is noted for its romantic setting, further enhancing the appeal for couples seeking a memorable and intimate stay.
Bachleda Hotel Kasprowy offers a serene and romantic retreat ideal for couples. It's situated in a convenient location near the city while maintaining a calm and secluded ambiance. The hotel's spa zone is praised for its tranquility, enhancing the overall romantic atmosphere. Guests often highlight the romantic settings in the lobby and restaurant with beautiful mountain views from the rooms adding to the charm. Cozy and intimate, the hotel provides a perfect backdrop for memorable romantic getaways or honeymoons.
Bachleda Hotel Kasprowy in Zakopane has garnered positive feedback for its pet-friendly environment, making it a popular choice for those traveling with dogs. Guests appreciated the hotel's genuine hospitality towards their furry companions, noting that the staff was especially accommodating and welcoming, even to larger breeds. The hotel allows pets to stay in rooms on various floors, not limiting them to specific areas, which provides flexibility for pet owners.
The convenience of being able to leave dogs in the room while guests venture out for activities, such as hiking, was highlighted as a practical feature. While some mentioned encountering dog fur and tracks in the rooms, the overall sentiment towards the hotel's dog-friendly policy remained positive. Guests observed an atmosphere where dogs were not only allowed but positively integrated into the hotel's environment with canines being a common sight throughout the premises.
Despite the presence of a paid dog stay policy, which is typical in many pet-friendly accommodations, visitors acknowledged the ease and comfort provided when staying with pets. The combination of accommodating service, flexible room policies and a welcoming attitude towards dogs makes Bachleda Hotel Kasprowy a noteworthy choice for pet owners traveling to Zakopane.
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Location
The hotel's situation on a hill provides a stunning mountain panorama and the serene surroundings ensure a peaceful stay even though it's close to the town's center. This perfect balance means that guests can enjoy being near nature with the added convenience of a short distance to the bustling city center.
Amenities such as a swimming pool, wellness facilities and beautiful décor further enhance the guest experience. For those without vehicles, the hotel offers a shuttle bus service to the city center and other key points, making exploration easy and stress-free.
In summary, the hotel’s fantastic location, along with its impressive views and convenient facilities, makes it a top choice for anyone visiting Zakopane, whether for skiing in the winter or enjoying the outdoors in the summer.
Breakfast
The breakfast is described as abundant, delicious and varied with options that cater to all, ensuring even the most discerning guests find something to their liking. The dining area itself is beautiful with some guests enjoying their meal on the terrace, which offers a stunning view of the Tatra Mountains. Friendly and professional staff enhance the dining experience, contributing to the hotel's high standard of hospitality.
Despite a few mentions of the breakfast becoming monotonous during extended stays, the overall consensus is overwhelmingly positive. The rich and diverse menu, coupled with the beautiful restaurant setting, makes breakfast at Bachleda Hotel Kasprowy an experience worth savoring every morning.
Dinner
The service, while generally good, has occasional lapses in speed with some guests mentioning slower assistance. Despite this, the friendly and high-standard service at the Grand Kasprowy restaurant is often mentioned positively.
Guests appreciate the variety of meal options available, which caters well to both adults and children. There are also mentions of abundant and changing selections, which keep the dining experience fresh and exciting. Breakfast and dinner at the hotel are frequently described as outstanding with many guests enjoying the diverse dishes and rich menu offerings.
However, some reviews do note that the restaurant can be pricey with certain items like wine and specific dishes considered extravagant. There are mixed feelings about the buffet-style dinner with some guests not finding it up to par relative to the cost.
Overall, the hotel restaurant at Bachleda Hotel Kasprowy is highly recommended for its fantastic culinary offerings, friendly service and warm atmosphere, making it a delightful part of the guest experience.
Rooms
However, several remarks highlight issues such as old-fashioned furnishings, worn-out carpets and outdated fixtures. Problems with cleanliness, such as dirty curtains and carpets and minor damages like peeled doors and broken bathtubs are also mentioned. Noise disturbance from adjacent rooms and the lack of blackout curtains are frequent complaints.
Despite these negatives, guests still find the rooms generally cozy and adequately equipped, often enjoying the views of the Tatras and the convenience of their location. The common areas of the hotel and the reception are praised for their beautiful renovations. Overall, while the property’s charm and basic comfort are appreciated, it seems to fall short of the expectations tied to its four-star rating due to the dated room conditions.
Beds
However, some guests found the beds less satisfactory. Concerns were raised over issues such as discomfort from narrow and separate mattresses, which sometimes resulted in an uncomfortable gap. There were also complaints about pillows being too soft or high, thin mattresses and difficulties with double beds that were essentially two single beds pushed together. Finally, a few guests noted specific issues like dirty sheets, the firmness of the beds and poorly fitted sheets. Overall, while many guests found their sleeping experience comfortable, there were notable inconsistencies reported regarding bed configurations and quality.
Cleanliness
However, there are notable inconsistencies. Some feedback highlights issues with room cleanliness, including traces of dog hair, smelly rooms and dirty carpets and corridors. A few guests were dissatisfied with the state of chair upholstery, curtain cleanliness and bathroom hygiene. Additionally, areas such as hallways seemed to suffer from inadequate cleaning routines with some guests pointing out dust and dirty conditions due to ongoing construction.
Despite these issues, many guests found their rooms regularly cleaned and appreciated the friendly cleaning staff who ensured fresh towels were available. The hotel itself, though clean and comfortable, has areas like rooms and carpets that are showing signs of needing renovation. Overall, while Bachleda Hotel Kasprowy generally offers clean and tidy accommodations, there is room for improvement to ensure a consistently pristine environment throughout the premises.
Staff
The hotel's overall service quality is often described as high with professional and pleasant staff contributing to a welcoming atmosphere. Many guests noted the efficiency of the staff, particularly in housekeeping and room service, indicating a consistent effort to maintain cleanliness and guest satisfaction.
However, there are also several reports of issues with English language proficiency, impacting the ability of staff to fully assist non-Polish speaking guests. Additionally, some reviews mention unprofessional behavior with a few guests finding certain staff members arrogant, not polite or seemingly frustrated and tired.
While many found the majority of the staff to be lovely and kind, there were instances of poor service, particularly at the reception and bar, where some guests felt the staff did not care about their needs. Despite these occasional drawbacks, the general consensus leans towards a positive perception of the courteous and diligent service provided by most of the hotel’s personnel.
Wi-Fi
Spa
Visitors highlight the deep swimming pool and the well-maintained pool and spa areas, which come with a pleasant ambiance and top-notch facilities. The sauna world is particularly popular with some describing it as amazing. The wellness section is extensive and divided into specific zones, offering a variety of experiences that cater to different preferences.
While a few guests note that some wellness zones require an additional fee, the majority find it worth the expense, recommending the comprehensive spa offerings. A noteworthy point is the beautiful view from the outdoor pool area, although it is distinct from the main hotel facilities.
Despite a few mentions of limited space and occasional cleaning concerns, the overall feedback is overwhelmingly positive. The wellness facilities, complemented by a delicious breakfast, make the spa experience at Bachleda Hotel Kasprowy a highlight of guests' stays, often described as excellent, amazing and top-notch.
Gym
Parking
Accessibility is another area of concern with limited availability and occasional issues such as icy conditions and unshoveled lots making it tricky for some. Additionally, guests noted that the parking is unguarded and not always well-maintained, which led to occasional inconveniences. Despite these drawbacks, the parking lot's size and proximity to the hotel were seen as beneficial, although the additional fees for parking were generally considered unfair and not adequately communicated upfront. Overall, while the parking infrastructure itself is adequate, its cost and maintenance leave much to be desired.
Family
Guests repeatedly praise the hotel's child-friendliness, noting features like a children's pool, themed rooms and a fantastic playroom equipped with numerous attractions and animations. The hotel's play areas and playgrounds are exceptional with many positive remarks about the abundance of activities available for kids. Caregivers are described as friendly and attentive, enhancing the overall family experience.
The hotel also ensures kids have a wonderful time at the wellness area and the junior suites and family rooms provide ample space for everyone. Families appreciate the child-friendly food options and the plethora of activities that keep children entertained.
However, some mentions of the lack of a dedicated playroom for older children suggest that the hotel may be more suited for families with younger children. Despite the occasional crowd of families and the noise from the little ones, the general consensus remains highly favorable with many guests highlighting the hotel's perfect setting for a memorable family vacation.
Bachleda Hotel Kasprowy is celebrated as a top choice for family ski trips and those interested in the Tatra Mountains, making it a perfect blend of relaxation, adventure and family fun.
Ski
The hotel's facilities, such as ski storage and equipment availability, add to the practicality for skiers. Discounts on ski passes and ski lifts further enhance its appeal. Families with children also find it ideal thanks to the winter ski school and kid-friendly amenities.
In addition to skiing, guests appreciate the hotel's excellent wellness area, featuring a sauna which is a welcome retreat after a day on the slopes. The combination of ski-friendly features and a relaxing wellness area makes this hotel a well-rounded choice for a winter getaway.
While there are some considerations regarding the storage of ski boots and jackets, the overwhelming feedback about the location and the ski facilities is positive. The hotel's connection via minibus to the city center and Kasprowy Wierch ski lift expands the convenience factor, making it easy to explore more ski options around the area.
In summary, Bachleda Hotel Kasprowy provides a stellar location for skiing with direct slope access, practical facilities and convenient services, making it a top choice for a winter sports vacation.
4 Star
Positive remarks highlight the hotel's exterior and beautiful mountain views. The interior also receives praise, despite comments noting some parts could use refreshing. Guests appreciate the overall ambiance and think it reflects a four-star grade, though opinions are divided on whether it truly meets such standards.
On the flip side, numerous guests report disappointing room standards, from cleanliness issues to outdated facilities. Many assert that the rooms do not align with 4-star expectations, noting that the cleaning service is subpar and that some rooms are filthy and in need of repairs. The absence of air conditioning is a significant drawback, especially in summer when rooms can become excessively hot.
Furthermore, the exterior infrastructure, such as old, cracked asphalt, detracts from the hotel's overall appeal. Complaints about high prices relative to the quality provided are common with guests feeling they are not getting adequate value for their money.
In summary, while Bachleda Hotel Kasprowy has the potential to offer a four-star experience with its good WiFi, serene surroundings and pleasant interior, substantial improvements are necessary in room maintenance, cleaning services and value for money to meet and sustain the expectations associated with its claimed four-star status.
Honeymoon
Romantic
Dog Friendly
The convenience of being able to leave dogs in the room while guests venture out for activities, such as hiking, was highlighted as a practical feature. While some mentioned encountering dog fur and tracks in the rooms, the overall sentiment towards the hotel's dog-friendly policy remained positive. Guests observed an atmosphere where dogs were not only allowed but positively integrated into the hotel's environment with canines being a common sight throughout the premises.
Despite the presence of a paid dog stay policy, which is typical in many pet-friendly accommodations, visitors acknowledged the ease and comfort provided when staying with pets. The combination of accommodating service, flexible room policies and a welcoming attitude towards dogs makes Bachleda Hotel Kasprowy a noteworthy choice for pet owners traveling to Zakopane.
Yes, Bachleda Hotel Kasprowy has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Bachleda Hotel Kasprowy.
Yes, Bachleda Hotel Kasprowy welcomes dogs.
Yes, parking facilities are available at Bachleda Hotel Kasprowy.
Yes, Bachleda Hotel Kasprowy has a gym.
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