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Summary of reviewsHotel Pilar Plaza in Zaragoza garners substantial praise, especially for its exceptional location. Nestled right in Plaza del Pilar, the hotel affords guests unparalleled proximity to the iconic Basilica del Pilar and the city's major attractions. This central positioning enables easy exploration of museums, dining options and nightlife, often celebrated for the stunning views, particularly those overlooking the Basilica. Nearby parking further enhances the convenience for tourists seeking to immerse themselves in Zaragoza’s cultural and historic ambiance.
The breakfast offerings at Hotel Pilar Plaza receive acclaim for their exceptional value and variety. Guests frequently commend the buffet for its heartiness and abundance, offering a diverse selection that includes cold cuts, yogurt, pastries, cakes and various breads. The breakfast is often described as excellent and complete, catering to diverse tastes, including lactose and gluten-free options. Despite some noting the small and basement-located breakfast room, the quality of food and friendly service staff positively influence the overall dining experience.
Regarding rooms, many guests appreciated the stunning views of the Basilica and Plaza del Pilar from their rooms, as well as the cleanliness, comfortable beds and modern decor. Spacious rooms with functional, stylish bathrooms and amenities like jacuzzi showers were noted positively. However, some guests found the room and bathroom sizes to be small and mentioned issues with soundproofing, outdated furniture and noisy air conditioning units, suggesting areas for improvement.
Cleanliness at the hotel receives mixed reviews. Many guests lauded the rooms and common areas as very clean and well-maintained with efficient and friendly cleaning services. However, some reviews pointed out problems like mold, dust and neglected walls, indicating that some parts of the hotel could benefit from further maintenance and renovation.
The staff at Hotel Pilar Plaza are consistently praised for their friendliness, helpfulness and professionalism. Guests highlighted the exceptional service provided by the reception and other staff members with specific mentions of individuals who made significant positive impressions. The efficient check-in and check-out processes, as well as the staff's ability to assist with various needs, contribute positively to the overall guest experience.
Wi-Fi at the hotel receives generally positive remarks with many guests finding it reliable, stable and easy to connect to, both in rooms and common areas. Despite a few instances where guests experienced unstable or weak connections, the overall sentiment is that the Wi-Fi meets guests' needs for connectivity.
Parking options are convenient and accessible with an underground parking facility nearby and agreements with public parking offering significant discounts. Guests appreciated the ease of access and affordability, although some did encounter difficulties locating the parking or hotel initially.
The proximity to Zaragoza's vibrant nightlife scene is another highlight with many guests enjoying the array of bars, restaurants and the lively pedestrian area around the hotel. This energetic environment is appealing to those who thrive in bustling settings, although it can also result in noise disturbances.
The beds at Hotel Pilar Plaza receive commendations for their comfort and size, contributing to a restful night’s sleep for many guests. While there are occasional mentions of hard or uncomfortable beds and inadequate pillows, the general consensus is that the beds enhance the overall stay.
Despite its three-star rating, Hotel Pilar Plaza often exceeds expectations with many guests valuing its quality-price ratio highly. The location, cleanliness, comfort and impressive breakfast offerings make it a strong choice for budget-conscious travelers seeking comfortable accommodations.
Overall, Hotel Pilar Plaza offers a blend of historic charm, central convenience and friendly service, making it a popular choice for visitors to Zaragoza. While some improvements could enhance the experience further, the hotel's positive attributes often leave a lasting impression on guests. Show more
Read review summaries for all categories
Categories
Historic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Cheap Hotel
Accessible Hotel
3-Star Hotel
Room Types
Double RoomThis chic room has contemporary white décor. It features free Wi-Fi, a flat-screen TV and heating.
Double Room with View of El PilarThis chic room has contemporary white décor and offers views of El Pilar Monument, which is just opposite. It features free Wi-Fi, a flat-screen TV and heating.
Standard Single Room
Guest Reviews
8.4
Very Good
Location
Hotel Pilar Plaza in Zaragoza is consistently praised for its exceptional location. Nestled right in Plaza del Pilar, the hotel offers guests immediate proximity to the iconic Basilica del Pilar and other major attractions in the historic center. This central positioning allows visitors to explore the city on foot with easy access to museums, dining options and nightlife. Views from the hotel, especially those overlooking the Basilica, are frequently highlighted as stunning and spectacular. Additionally, the convenience of nearby parking enhances the overall experience, making it an ideal choice for tourists seeking to immerse themselves in Zaragoza’s cultural and historic ambiance.
Breakfast
The breakfast at Hotel Pilar Plaza has received plenty of positive feedback for its exceptional value and variety. Guests frequently commend the buffet for being hearty and abundant, offering a range of options including cold cuts, yogurt, pastries, cakes and various breads. Many reviewers describe the breakfast as excellent, complete and of good quality, acknowledging both sweet and savory choices that cater to diverse tastes.
Though some reviews mention that the breakfast room is quite small and located in the basement, others note that the quality of food more than makes up for the limited space. The breakfast service staff are often highlighted as friendly and helpful, enhancing the overall dining experience.
Several guests found the breakfast delicious and sufficient for their needs, making it a welcome start to their day. Pricing for the breakfast, generally around 10 euros, is frequently described as good value, offering a selection that ranges from basic but adequate to more elaborate spreads. Notable mentions include availability of fresh options, including lactose and gluten-free choices.
A few reviews did point out areas for improvement, such as the limited variety and the crowded breakfast area. However, for most guests, the breakfast at Hotel Pilar Plaza stands out as a highlight with phrases like "spectacular", "fantastic" and "amazing" reflecting their satisfaction.
Rooms
Hotel Pilar Plaza offers a blend of pros and cons when it comes to its rooms, based on guest reviews. On the positive side, the location is fantastic with many rooms boasting extraordinary views of the iconic Basilica and Plaza del Pilar, which are highly appreciated by guests. The rooms are often described as very clean with comfortable beds and modern, renovated decor in many instances. Spacious rooms with functional and stylish bathrooms are noted, alongside some rooms offering amenities such as jacuzzi showers. The rooms are also praised for their bright, modern interiors and comfort.
However, several areas need attention. Many guests have commented on the small size of the rooms and bathrooms, which can feel cramped and the lack of essential amenities like wardrobes, mini-fridges or tea/coffee facilities. Soundproofing appears to be another common issue with noise from neighboring rooms and the streets disturbing some guests. Additionally, some rooms and furniture seem outdated or need minor maintenance such as fixing doors, updating air conditioning units and addressing mold or moisture issues. The air conditioning units in particular were often described as old and noisy and some rooms faced inner courtyards lacking natural light.
Overall, Hotel Pilar Plaza’s rooms offer a comfortable and clean stay with stunning views for those who secure the right rooms, but some updating and soundproofing improvements would greatly enhance the guest experience.
Beds
Hotel Pilar Plaza offers a mixed but generally positive experience regarding its beds, consistently praised for their comfort and size. Reviewers frequently highlight the beds as comfortable, large and incredibly spacious with many describing their sleep as restful on super comfortable and huge beds. Some guests specifically mentioned the mattresses and pillows being of high quality, contributing significantly to a good night's rest. The beds are described variously as excellent, great, super comfy and possibly the largest some have ever seen.
However, there are sporadic mentions of issues like uncomfortable or hard beds, inadequate pillows and instances where the bedding seemed not well-kept or had an off smell. Despite these occasional concerns, the overall sentiment suggests that the comfort and size of the beds at Hotel Pilar Plaza are a standout feature, often enhancing the stay for many guests.
Cleanliness
Hotel Pilar Plaza receives mixed reviews regarding its cleanliness, highlighting both positive aspects and areas for improvement. On the positive side, many guests praised the cleanliness of rooms, describing them as immaculate, perfectly clean and maintained daily. Common areas also received commendations for being well-kept and the professional cleaning service was frequently noted for its efficiency and friendliness. The updated and renovated bathrooms were appreciated by guests, contributing positively to their overall impression.
However, several reviews pointed out significant issues that detract from the hotel's overall cleanliness. Problems such as mold in the bathrooms, dust under beds and neglected walls were commonly mentioned. Guests also noted stale smells and moisture damage on walls. These issues, coupled with dated furniture and a lack of thorough maintenance, suggest that some areas of the hotel are in need of attention and renovation to meet guests' expectations.
In summary, while many guests found their rooms and common areas to be exceptionally clean and well-maintained, there are noticeable concerns about the overall upkeep and cleanliness in certain parts of the hotel. Addressing these issues could significantly enhance the guest experience.
Staff
Hotel Pilar Plaza consistently receives glowing praise for its staff, highlighted by their friendliness and helpfulness. Reviewers frequently describe the staff as kind, welcoming and attentive, ensuring guests feel comfortable and well-cared for during their stay. The reception staff often singled out for their exceptional service, are competent and professional with several mentions of their ability to speak multiple languages including English and French.
Guests noted the staff’s willingness to assist with various needs, from offering local recommendations to aiding those with specific requirements. The hotel's efficient check-in and check-out processes also received commendations.
Interactions with staff at different points —from housekeeping to the breakfast service— left lasting positive impressions on visitors. Remarkable mentions include specific individuals like Victoria and Jose, who received high praise for their friendly and attentive demeanor.
Despite a few isolated incidents of unresponsiveness and language barriers, the overall sentiment towards the staff remains exceedingly positive. This consistent level of service underscores the hotel's reputation for excellent customer care and professional, warm interactions.
Wi-Fi
Hotel Pilar Plaza's Wi-Fi receives a mix of reviews with many guests praising it for being good, very accessible and efficient. Several guests appreciated the Wi-Fi being reliable in the rooms and throughout the hotel, describing it as stable and easy to connect to. Visitors highlighted the excellent connection in common areas like the lobby and lounge with some mentioning flawless experiences such as streaming Netflix without issues.
However, there are some drawbacks mentioned by other guests, who experienced unstable, weak or slow connections at times. In some instances, the Wi-Fi coverage was noted as poor in specific areas of the building. Despite these few concerns, the general consensus shows positive remarks about the strength and reliability of the Wi-Fi at Hotel Pilar Plaza.
Parking
'Hotel Pilar Plaza' offers convenient and accessible parking options for its guests. There is an underground parking facility located in close proximity to the hotel, often described as either beneath the hotel or just a few meters away. Many guests appreciated the ease of access, citing the parking's proximity as highly convenient.
Additionally, the hotel has established a beneficial agreement with nearby public parking facilities, such as the municipal lot under Pilar Square and Indigo Ayuntamiento parking, offering significant discounts to guests. This arrangement ensures reasonable daily rates, making parking affordable even in a central location. The discount for parking was frequently highlighted as a positive aspect, contributing to the overall ease of stay.
However, some reviews did note occasional difficulties in locating the parking or the hotel itself and the parking setup could be somewhat confusing for first-time visitors. During the annual religious festival, access to parking may be restricted, which could pose an inconvenience. Despite these minor issues, the overall sentiment suggests that the parking arrangements at Hotel Pilar Plaza are efficient and beneficial for guests looking to explore the area without the hassles of expensive or distant parking.
Nightlife
Hotel Pilar Plaza is situated in the heart of Zaragoza's vibrant nightlife district, making it an excellent choice for those looking to immerse themselves in the city's dynamic social scene. Guests frequently highlight the hotel's proximity to El Tubo, a central nightlife area renowned for its fantastic array of bars and restaurants. The area is bustling with people and life from early morning till late at night, which can be an appealing feature for night owls and social butterflies.
The surrounding pedestrian area exudes an arousing sense of life, punctuated by the aroma of freshly baked bread and croissants from nearby cafes. With an excellent range of dining and drinking options close by, guests can enjoy late cafes and a variety of eateries right on their doorstep. The iconic Plaza del Pilar is right in front of the hotel, further enhancing the lively atmosphere.
However, the vibrant nightlife can come with downside aspects like noise, especially on weekends, when the area becomes particularly busy and noisy. It's not uncommon to encounter the spirited sounds of young people partying late into the night or even experience a botellon in the square that lasts until the early hours of the morning.
For those who thrive in energetic and bustling environments, Hotel Pilar Plaza offers an experience teeming with social activity and entertainment, right in the heart of Zaragoza's Old Town.
3 Star
Hotel Pilar Plaza offers a mix of experiences that often surpass its three-star rating, providing fantastic value for money. Many guests appreciate the hotel's quality-price ratio, claiming it feels more like a four-star establishment. The cleanliness and comfort of the hotel are frequently highlighted with some rooms featuring upgraded decor.
However, certain facilities are noted as somewhat basic for a three-star accommodation, including some outdated amenities like noisy air conditioning. Rooms can vary in size and may seem a bit small to some, but this is balanced by their cleanliness and comfort. Basic amenities are provided, but some guests missed having access to a fridge.
Despite these minor drawbacks, the hotel's prime location, directly opposite the Basilica of the Pillar, ensures good views and easy access to local attractions. Budget travelers will find this hotel to be an excellent choice, offering a perfect combination of cost and quality. The breakfast receives particular praise, often described as fantastic for a three-star hotel. Overall, Hotel Pilar Plaza delivers good value for its category, making it a solid option for those seeking budget-friendly yet comfortable accommodations.
Accessible
Hotel Pilar Plaza boasts an accessible location, central to numerous attractions and shopping areas. Guests highlighted the convenience of easy access to public transportation, which simplifies reaching key tourist sites and historic buildings. The hotel offers accessible rooms and facilities, including elevator access, ensuring wheelchair accessibility.
However, visitors mentioned a few challenges, such as the outdated hotel structure requiring improvements for better accessibility and a somewhat slow elevator. While the hotel excels in pedestrian accessibility, it falls short in vehicle access, as some streets are only accessible on foot.
Despite a few drawbacks, Hotel Pilar Plaza remains a favorable choice for its central positioning, making it easy to explore the vibrant area and enjoy seamless access to parking.
Historic
Hotel Pilar Plaza offers travelers a prime location steeped in history. Situated in the center of Zaragoza's historic district, this hotel allows visitors to immerse themselves in the city's rich cultural heritage. The building, while not fancy, exudes old-world charm and stately architecture, retaining its historical essence while providing functional accommodations.
Guests rave about the spectacular views and strategic positioning right in Plaza del Pilar, directly in front of the iconic Basilica of Our Lady of the Pillar. This central spot accommodates effortless exploration of Zaragoza’s historical points of interest, museums and cathedrals, all within walking distance. The backdrop of the ancient city square adds to the allure, making it an ideal base for history enthusiasts.
Though the hotel is housed in an ancient building, it has been tastefully renovated inside, balancing historical character with modern comfort. The views from the hotel, overlooking the magnificent basilica and the vibrant square, receive high praise, adding significant value to the stay.
Overall, Hotel Pilar Plaza is celebrated for its historic significance and unbeatable location in the heart of Zaragoza, offering an enriching experience for those keen to explore the cultural depths of the city.
Dog Friendly
Hotel Pilar Plaza welcomes pets with several pet-friendly facilities available. Many guests appreciated that dogs are allowed and the staff was friendly and accommodating toward their pets. While pets are generally accepted with a surcharge, some guests mentioned occasions where they were not charged for their dog. The hotel is noted for its convenient location that also provides for pet care needs. Overall, guests traveling with dogs found the hotel to be a comfortable and accommodating choice.
No, Hotel Pilar Plaza doesn't have any pool.
No, a spa isn't available at Hotel Pilar Plaza.
No, Hotel Pilar Plaza doesn't allow dogs.
Yes, parking facilities are available at Hotel Pilar Plaza.