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Set in its own park, the hotel overlooks the lake and the Alps; yet is just a few minutes’ walk from the Bahnhofstrasse and the Paradeplatz financial district.
Summary of reviewsBaur au Lac is a luxurious and elegant hotel that offers exceptional service and hospitality. Its location in the heart of Zurich is perfect for exploring the city and guests rave about the convenience of being within walking distance to key areas and popular attractions. The breakfast experience is excellent with attentive staff and a wonderful atmosphere. While the quality of the dinner menu varies, the atmosphere and location of the restaurants compensate for any shortcomings. The rooms are stylish and well-equipped with high-quality furnishings and excellent attention to detail. The hotel is spotless and well-maintained with exceptional organization and cleaning. The staff is exceptional, providing impeccable service from check-in to check-out. The beds are incredibly comfortable with wonderful sheets and pillows. Baur au Lac is a true palace and a standout among five-star hotels, offering a luxurious and unforgettable experience. Show more
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Hotel with EV Charging Stations
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
What percentage of your guests are families?Under 50%
Please suggest which room type a family with one child should choose and where the child will sleep: In any double room or higher category one extra bed can be added. Most rooms and suites can be inter-connected.
Please suggest which room type a family with two children should choose and where the children will sleep: Most rooms and suites can be interconnected.
Please suggest which room type a family with three children should choose and where the children will sleep: Most rooms and suites can be interconnected.
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: In any double room or higher category one baby cot can be added. Free of charge. Most rooms and suites can be inter-connected.
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Most rooms and suites can be interconnected.
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Most rooms and suites can be interconnected.
Baby cot details:Max age:3 years Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?Yes
Do you offer babysitting/child services?Yes, at a charge: on request
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? No
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Protection plan for hotel businesses against COVID-19 (Switzerland)
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Restaurants limited capacity and opening times
Information provided by the hotelWith Lake Zurich and the famous Bahnhofstrasse right on our doorstep, the Baur au Lac is the ideal starting point to discover Switzerland’s cultural capital and has been the preferred choice of travelers worldwide for over 175 years. Baur au Lac has the discerning tastes of its guests to thank for the leading position it has maintained for over 175 years in the international luxury hotel industry. Set in its own park, the hotel enjoys a unique location overlooking the lake and the Alps – and yet is still but a few minutes’ walk from the Paradeplatz financial district and the Bahnhofstrasse, Zurich’s celebrated high-end shopping street. While offering the ultimate in comfort and privacy, the 119 rooms and suites have been equipped with every, yet hardly noticeable, technical refinement.
Room Types
Single RoomRoom with city or courtyard views, a queen-size bed, and a large work desk. The minibar can be used free of charge.
Deluxe Double RoomRoom facing the city or the courtyard and a flat-screen TV with over 600 channels. The minibar can be used free of charge.
Junior SuiteQuiet and spacious room with a king-size bed or twin beds, facing the canal or the courtyard. The minibar can be used free of charge.
On request it can be connected to another junior suite or a double room.
River SuiteLarge suite facing the canal, featuring flat-screen TVs with over 600 channels in all rooms. The minibar can be used free of charge.
Deluxe Junior SuiteSpacious room with spectacular views to the park and the lake, a daylight bathroom, and a walk-in wardrobe. The minibar can be used free of charge.
Deluxe Corner SuiteVery large suite facing the lake and the canal with spectacular views, a marble bathroom, and a separate guest toilet. The minibar can be used free of charge.
The corner suite can be connected to various other suites.
City SuiteSpacious suite with a separate living room. The minibar can be used free of charge.
Deluxe SuiteLarge suite with views of the private park, a spacious bedroom, and a separate living room. The minibar can be used free of charge.
Guest Reviews
9.0
Excellent
Location
The Baur au Lac hotel is in an amazing location right in the heart of Zurich, overlooking the picturesque lake and surrounded by bustling streets and popular attractions. Guests rave about the convenience of being within walking distance to key areas, popular shopping streets and Christmas markets. The hotel's central position makes it a perfect place to explore the city with excellent tram and train connections nearby. The staff are also highly praised for their kindness and attentiveness, making the overall experience even better. Although some rooms may be facing busy streets, the hotel's superb location more than makes up for it. Overall, the Baur au Lac has the perfect situation for those seeking a luxurious stay in the heart and soul of Zurich.
Breakfast
Guests at Baur au Lac rave about the breakfast experience, praising the varied and delicious food options, as well as the ambiance of the breakfast restaurant. The in-room breakfast service also receives high praise. However, some guests note that the breakfast restaurant may be too small to accommodate all guests during peak times, resulting in a transfer to another restaurant. Some guests also mention long wait times for certain menu items and limited breakfast options. Despite these minor complaints, the overall breakfast experience at Baur au Lac is excellent with attentive and welcoming staff, exceptional food and atmosphere and a truly wonderful breakfast experience.
Dinner
Guests at the Baur au Lac hotel had mixed experiences when it came to dinners at the hotel restaurants. While some were disappointed with the quality and price of the New Year's Eve dinner, others raved about the Mediterranean cuisine at the starred restaurant and the culinary excellence of the Pavillon and terrace restaurants. The breakfast was generally well-received with great food and service, though some noted that the dinner menu was only available in German and English. The service was praised for its high quality, although some guests experienced issues with reservations and unoccupied tables. Overall, while the food quality varied, the atmosphere and location of the restaurants compensated for any shortcomings.
Rooms
The rooms at Baur au Lac are a perfect blend of history and modern comfort with stylish and high-quality furnishings. Guests loved the well-equipped and beautifully appointed rooms, which were clean, spacious and had everything they could want. The hotel pays attention to detail, providing a footrest, slippers, water and fruit in the rooms. The bedding and towels were of excellent quality. While some guests found the beds and pillows uncomfortable, others raved about the excellent mattresses and soundproofing. Some guests found the rooms small, but others were impressed by the amazing views over the water or the street. The hotel is well-maintained and kept spotless with excellent organization. However, some guests noted that the hotel is quite old and it shows in the rooms and corridors. Regardless, the hotel's location is sensational and many guests had a wonderful stay with some even calling it the highlight of their honeymoon.
Beds
If you're looking for a hotel with comfortable and luxurious beds, Baur au Lac is the place for you. Many guests have raved about the wonderful sheets and the incredibly comfortable beds. In fact, one guest even exclaimed "OMG Dieses Bett!" (OMG this bed!) and another said that the pillows are a dream. However, there were a few guests who found the mattresses too soft or the pillows of poor quality. Overall, guests have praised the rooms' comfort and cleanliness and the excellent bedding. While the breakfast area may not be the most well-lit, the central location and the 50's palace vibe of the hotel make up for it. If you want to guarantee a good night's sleep during your stay, you won't be disappointed with Baur au Lac's beds.
Cleanliness
The Baur au Lac hotel has received an overwhelming amount of positive reviews regarding the cleanliness of the hotel. Guests have described the hotel as "impeccable" and "super sauber," with "impeccable everything." The rooms are described as comfortable, clean and beautiful. Guests have praised the hotel's elegant decor and its impeccable condition. The hotel staff's organization and cleaning are also mentioned with one guest stating that the "roupa de cama" (linens) were "impecável" (impeccable). However, a few negative reviews mention that certain areas such as the bathroom had "urine stains on the walls," and the "toilette im Foyer" (foyer toilets) were not clean. Nevertheless, most guests have praised the hotel's cleanliness, describing it as "perfect," "bezaubernd" (enchanting) and "wunderschönes Gebaude" (beautifully maintained building).
Staff
The staff at Baur au Lac hotel are exceptional, providing impeccable service from check-in to check-out. Many guests have noted that the staff go above and beyond, making them feel at home and catering to their every request. From the welcoming concierge team to the efficient concierge desk, the staff are professional, friendly and attentive. Reviews highlighted the exceptional service provided by the front desk, concierge and room service with several guests noting the staff's willingness to cater to their every wish. Overall, the hotel's staff is one of the most genuinely friendly and helpful guests have ever experienced with many guests praising their warmth and assistance throughout their stay. Although a few negative reviews mentioned poor service or rude staff, the overwhelming majority of guests noted that the staff at Baur au Lac were exceptional and a highlight of their stay.
5 Star
Baur au Lac is an exceptional hotel that offers world-class service and hospitality. It's a luxurious treat that fulfilled all expectations of guests. The staff is amazing, the rooms are comfortable and well-organized and the hotel keeps the charm of a palace combined with modern amenities. Its location is perfect for visiting Zurich downtown and the famous Bahnhoffstrasse. Most guests described their experience as superb, fabulous, amazing and bucket list worthy. Although some mentioned that there is always room for improvement, Baur au Lac is definitely one of the best hotels in the world. It's a must-stay for anyone looking for a five-star hotel and exceptional service.
Luxury
Discover a world of luxury and elegance at Baur au Lac, a historical and beautiful hotel that exemplifies traditional Swiss hospitality. From the stunning surroundings to the impeccable service, every element of your stay is designed to provide a serene and upscale atmosphere. Indulge in super tasty food and enjoy the lovely and luxurious accommodations, which are well maintained and offer the latest technology. While some reviewers note the high cost of the hotel, the experience is worth every penny. For those who demand the best, Baur au Lac is a true palace and a standout among five-star hotels. Stay in a suite that is not only gorgeous but also impeccably clean and well-organized. Overall, Baur au Lac is a classic hotel that stands out from the rest - the perfect destination for travelers seeking a luxurious and unforgettable experience.
No, Baur au Lac doesn't have any pool.
No, a spa isn't available at Baur au Lac.
Yes, Baur au Lac welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Baur au Lac. For more information, read the answers to the Parking questionnaire
Yes, Baur au Lac has a gym. For more information, read the answers to the Gym questionnaire