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Summary of reviewsThe Holiday Inn Express Durango Downtown- Animas River is widely praised for its exceptional location along the picturesque Animas River. Guests appreciate the convenience of being within walking distance to Durango's historic downtown, which is bustling with shops, restaurants and attractions like the DURANGO & Silverton Narrow Gauge Railroad. The hotel's riverside setting offers scenic views and easy access to outdoor activities, making it a popular choice for both sightseeing and relaxing retreats.
The breakfast at the hotel is generally well-received with a variety of fresh and hot options including yogurt, fruit, pancakes and gluten-free bagels. Guests often commend the quality and selection, noting it as a delightful start to their day, particularly when enjoyed on the balcony overlooking the river. Some minor complaints about limited selections and occasional issues with food quality do exist but are overshadowed by the overall positive feedback.
The rooms at the Holiday Inn Express are noted for their cleanliness, spaciousness and modern design. Guests find the rooms comfortable with useful amenities such as microwaves, coffee makers and fridges. Many enjoy the lovely views from their balconies, especially those facing the river. Although there are occasional issues with daily housekeeping and noise in certain rooms, the overall room experience is positive with descriptions of cozy, clean and well-maintained spaces.
Cleanliness is a standout attribute of the hotel with guests frequently mentioning the well-maintained and fresh environment. The bathrooms receive particular praise for being spacious and updated. While some inconsistencies in housekeeping have been reported, the overall impression of the hotel's cleanliness and modern appeal remains strong.
The staff at the hotel are often highlighted for their friendliness and helpfulness. Guests describe them as professional and courteous, contributing positively to the hotel's welcoming atmosphere. Specific staff members like Jake at the front desk are noted for making check-in experiences pleasant. Despite a few isolated instances of unresponsiveness, the general consensus is that the staff play a crucial role in enhancing guest satisfaction.
Parking facilities receive mixed feedback. Many appreciate the secure underground garage, which is seen as a valuable and convenient feature. However, the $5 daily fee and tight parking spaces, especially for larger vehicles, are points of contention. Limited parking spots can also be an issue, though the secure nature of the underground parking contributes to the overall convenience.
The beds at the hotel generally get positive remarks for comfort with many guests describing the mattresses and pillows as very comfortable and luxurious. While the firmness of the beds suits some guests perfectly, others find them too hard. Nonetheless, the clean and spacious rooms, often with great river views, complement the comfortable sleeping arrangements.
Overall, the Holiday Inn Express Durango Downtown- Animas River is lauded for its excellent location, scenic views and welcoming atmosphere, making it a highly recommended choice for travelers visiting Durango.
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